Stream TV Soundbar / Soundbar Pro

You can buy Stream TV Soundbar or Soundbar Pro online  or in a Verizon store.

You need a Verizon wireless or Verizon Fios Internet account to purchase or rent Video On Demand (VOD) titles, but Stream TV Soundbar/Soundbar Pro will work with almost any internet service.

To use Stream TV Soundbar/Soundbar Pro you need a TV or monitor with an HDMI connection.

To learn how to set up and connect your Stream TV Soundbar/Soundbar Pro, visit Stream TV Soundbar/Soundbar Pro - Set up device.

Como parte de la activación básica inicial, se te pedirá que configures la conexión Wi-Fi mientras sigues las indicaciones en pantalla.

If a change is required after the initial setup, visit Stream TV Soundbar/Soundbar Pro - Add a Wi-Fi Network para saber cómo.

Como parte de la activación básica inicial, se te pedirá que inicies sesión en tu cuenta de Google mientras sigues las indicaciones en pantalla.

Visit Stream TV Soundbar/Soundbar Pro - Add an Existing Google Account to learn how.

The lights on the front of your Stream TV Soundbar/Soundbar Pro signals whether the device is On (White) or Off (Red).

Visit our Stream TV Soundbar/Soundbar Pro Support Overview page for instructions on setting up and using Stream TV Soundbar/Soundbar Pro.

Visit Stream TV Soundbar/Soundbar Pro - Cast from Mobile Device to learn how.

Visit Stream TV Soundbar/Soundbar Pro - Factory Data Reset (Powered On) to learn how.

To download a new app, select the + symbol at the end of your apps rail to access the Google Play Store.

Visit Stream TV Soundbar/Soundbar Pro - Download and install apps to learn how.

Para eliminar o volver a pedir una aplicación:

1. Highlight the app and hold down the OK button on the remote.

2. Select Move to reorder or Remove from favorites to remove.

Note: Certain apps may permanently pinned your Favorites rail and cannot be moved or removed.

For apps you've downloaded to Stream TV Soundbar/Soundbar Pro, please contact the app provider.

Ejemplo: YouTube TV: https://support.google.com/youtubetv

If you have automatic updates turned off on your Stream TV Soundbar/Soundbar Pro, you’ll need to:

1. Ve a Settings (Configuración).
2. Selecciona View More (Ver más).
3. Ve a Advanced Settings (Configuración avanzada) en el menú Settings (Configuración).
4. Selecciona Upgrade Bluetooth remote (Actualizar control remoto por Bluetooth).

Si el control remoto no se sincroniza con el volumen de tu TV durante la configuración inicial o como parte de una actualización de software, puedes hacer la sincronización en forma manual.

1. Selecciona Advanced Settings (Configuración avanzada) en el menú de configuración.
2. Select Configure Stream TV Soundbar/Soundbar Pro remote from the Advanced Settings menu.
3. Hit the Begin button from the Configure Stream TV Soundbar/Soundbar Pro remote screen.
4. Espera que se complete la configuración del hardware y sigue las indicaciones en pantalla para configurar la configuración exitosa.

Nota: Según la programación en firme de tu control remoto actual, es posible que primero se te indique actualizar la versión actual.

Visita la página Cómo usar la función Find My Remote para saber cómo hacerlo.

Para cambiar el idioma en tu control remoto:

1. Ve a Settings (Configuración).
2. Selecciona View More (Ver más).
3. Selecciona Device Preferences (Preferencias del dispositivo) en el menú Configuración.
4. Selecciona Language (Idioma).

Make sure the Stream TV Voice Remote is in range of the Stream TV Soundbar (<50cm) when pairing.

Check that the batteries are installed properly and fully charged. 

Follow the steps to repair Stream TV Voice Remote. (Refer to the chapter 4.3 in the user guide)

Using your Stream TV Voice Remote

1. Ve a Settings (Configuración).
2. Selecciona View More (Ver más).
3. Select Advanced Settings from the Settings menu
4. Select Upgrade Bluetooth Remote.

Using your Stream TV Voice Remote

1. Ve a Settings (Configuración).
2. Selecciona View More (Ver más).
3. Selecciona Advanced Settings (Configuración avanzada) en el menú de configuración.
4. Select Configure Stream TV Voice Remote.
5. Select Begin.

Depending on your current remote firmware, you may first be prompted to update your current version.

Press Find my remote button on the left side (Soundbar), or the top (Soundbar Pro). 

Se reproduce un sonido en el control remoto que te ayuda a encontrarlo.

Press and Hold the power key on your Stream TV Voice Remote. 

A pop up menu will appear. 

Puedes devolver cualquier equipo o dispositivo que nos hayas comprado por cualquier motivo dentro de los 14 días posteriores a la compra. También puedes devolvernos cualquier equipo defectuoso en el plazo de 1 años desde la compra o activación del Equipo, lo que ocurra antes. Si devuelves el Equipo, podríamos reemplazarlo por un artículo nuevo o reacondicionado, o podríamos reembolsar el pago. Contáctanos antes de devolver cualquier equipo defectuoso.

Visita nuestra Política de devoluciones para obtener más información.

You can purchase the   Stream TV Soundbar/Soundbar Pro Premium remote control as a standalone purchase on the Verizon Wireless Accessory website.

If your remote is lost or broken you can use your smartphone as a remote control with the Stream TV Soundbar/Soundbar Pro app. Visit Stream TV Soundbar/Soundbar Pro - Set Up Remote Control App to learn how.

You can report an issue through the Stream TV Soundbar/Soundbar Pro set top box, by going to Help > Stream TV Support > Report a Problem.

Reboot your Stream TV Soundbar

1. Check that your HDMI cables and power cable are fully connected to the TV and Soundbar.

2. Using the Stream TV Voice Remote to turn off your Soundbar. Unplug the cables to the Soundbar and reconnect the cables after a few seconds. Press the power button on your Stream TV Voice Remote to turn on your TV and Soundbar.

3. Check HDMI ARC Port and cables

4. Make sure that your HDMI cable is inserted into the HDMI OUT that is labeled on the Soundbar.

Note: If your HDMI cable is inserted into the TV ARC port, the TV audio will output from the Stream TV Soundbar. If the HDMI cable is not in the TV ARC port, the sound will output from the TV

Check HDMI Cables

1. Make sure the HDMI cable is not damaged. Try to connect it to other ports.

2. If you fail to establish a connection even after connecting it to another port, try to connect it to other HDMI devices. If it doesn't work, then the HDMI cable may be damaged.

3. Try to use other HDMI cables to connect your Stream TV Soundbar to solve the problem.

Try Removing Other HDMI Connections

1. Turn off both your TV and Stream TV Soundbar.

2. Disconnect all the devices that are connected to the TV through HDMI. This prevents other HDMI CEC devices from causing any issue. Reconnect only the HDMI wire between the TV and Stream TV Soundbar and then turn the TV and Soundbar on using the Stream TV Voice Remote.

Check that  the HDMI cable is connected to your TV’s HDMI ARC port.

When pressing the power key of Stream TV Voice Remote to wake up the Stream TV Soundbar, some TV models will display a black screen, which means that the TV does not detect the wake-up of Stream TV Soundbar.

You can press the Home key on the Stream TV Voice Remote, and then the Stream TV Soundbar home screen will be displayed.

On some TV models where one or more players are connected to Stream TV Soundbar, switching back from TV using TV’s remote only displays the connected device UI.

You need to use Stream TV Voice Remote to change the input to Stream TV Soundbar UI.

Stream TV Soundbar does not detect the external device connected to Stream TV Soundbar

In some rare cases, connected devices to the Stream TV Soundbar can’t be detected properly due to high default refresh rate.

You may need to connect the device to the TV, change its default resolution/refresh rate to 4K 60Hz. Then reconnect the device to the Stream TV Soundbar.

1. Unplug and reconnect the HDMI cable from Stream TV Soundbar’s HDMI out port.
2. Do the same on the TV side, re-plug the HDMI in port.
3. Try a different TV HDMI in port.
4. If the problem persists, please verify the HDMI cable is OK or try a different HDMI cable.
5. After changing the HDMI cable, re-connect the HDMI cable on Stream TV Soundbar HDMI out port and TV in port.
6. Please make sure the HDMI cable is connected to the TV's HDMI ARC port and Stream TV Soundbar’s HDMI out port

When the Stream TV Soundbar is properly set up with the TV via TV’s HDMI ARC port, the audio is played through Stream TV Soundbar.

Pressing the Home button on the Stream TV Voice Remote (One Touch Play), the TV should switch inputs to Stream TV Soundbar's UI. However, on some TV models, OTP does not work properly.

If this occurs, you will need to use the TV’s remote control to manually switch TV’s input to Stream TV Soundbar.

If you press the power key of the Stream TV Voice Remote, the TV screen appears black on the screen, but the Stream TV Soundbar turns to the standby and the LED will change from white to red.

If you want to turn off the Stream TV Soundbar, you need to press and hold the Power for 3-4 seconds, then follow the on-screen dialogs to power off the Stream TV Soundbar, the system will power off, and the LED will go off.

Pressing the power key will put the Stream TV Soundbar into standby mode, and the LED shall turn Solid Red color, the system is not power off and it is on standby mode.

Note. Please refer to Section 1.3.4 of the user guide for LED behavior.

1. Make sure there is enough space on the Stream TV Soundbar storage.
2. Make sure you are connected to a stable internet connection before process the OTA update.
3. If the system can't upgrade to a new software version successfully, the system will roll back to the original software version after several retries (up to 6 times). If after 5 minutes, the system does not boot up, the user may manually unplug the power of the device, and reboot the device, for up to 6 times to roll back to original software