Debido a la inactividad, tu sesión finalizará en aproximadamente 2 minutos. Prolonga tu sesión haciendo clic en "OK" a continuación.

Tu sesión ha terminado debido a inactividad. Vuelve a ingresar para continuar.

Samsung Galaxy S20 Ultra 5G - Support Overview

Encuentra asistencia y herramientas específicas para tu Samsung Galaxy S20 Ultra 5G en Internet.
Troubleshoot Galaxy S20 Ultra 5G

Esta herramienta en Internet te ayudará a identificar y resolver problemas con tu dispositivo.


Filtra todos los temas a continuación.


Configuración, activación básica y guías de usuario

Cómo obtener controladores USB para tu dispositivo móvil

Conoce cómo obtener controladores USB para tu dispositivo móvil.

Samsung Galaxy S20+ 5G / Galaxy S20 Ultra 5G - Activate / Set Up Device

Here's how to quickly activate and set up your Galaxy S20+ 5G / Galaxy S20 Ultra 5G.

Samsung Galaxy S20+ 5G / Galaxy S20 Ultra 5G - Add an Existing Google Account

Here's how to add your Google (Gmail) account on your Galaxy S20+ 5G / Galaxy S20 Ultra 5G.

Samsung Galaxy S20+ 5G / Galaxy S20 Ultra 5G - Adjust Account Sync Settings

Here's how to view and adjust sync settings on your Galaxy S20+ 5G / Galaxy S20 Ultra 5G if you're not receiving email and app notifications.

Samsung Galaxy S20+ 5G / Galaxy S20 Ultra 5G - Turn Android Device Protection On / Off

Here's how to turn Android Device Protection for your Galaxy S20+ 5G / Galaxy S20 Ultra 5G on or off.

Samsung Galaxy S20+ 5G / Samsung Galaxy S20 Ultra 5G User Guide (PDF)

This User Guide can help you get the most out of your Galaxy S20+ 5G and S20 Ultra 5G. Learn about set up, advanced features, shortcuts, widgets, status bar and navigation.

Guía para una configuración inteligente

Aprende a realizar copias de seguridad y transferir tu contenido, activar tu nuevo teléfono e intercambiar el dispositivo usado con nuestra Guía de configuración inteligente.

Hacer copia de seguridad y transferir contenido

Samsung Galaxy S20+ 5G / Galaxy S20 Ultra 5G - Export Contacts to SD / Memory Card

Here's how to export contacts to an SD / memory card in your Galaxy S20+ 5G / Galaxy S20 Ultra 5G.

Samsung Galaxy S20+ 5G / Galaxy S20 Ultra 5G - Import Contacts from SD / Memory Card

Here's how to import contacts from an SD / memory card to your Galaxy S20+ 5G / Galaxy S20 Ultra 5G.

Samsung Galaxy S20+ 5G / Galaxy S20 Ultra 5G - Move Files from Internal Storage to SD / Memory Card

Here's how to move files from internal storage on your Galaxy S20+ 5G / Galaxy S20 Ultra 5G to an SD / memory card.

Samsung Galaxy S20+ 5G / Galaxy S20 Ultra 5G - Move Music Files from Device

Here's how to transfer music files from your Galaxy S20+ 5G / Galaxy S20 Ultra 5G to a computer.

Samsung Galaxy S20+ 5G / Galaxy S20 Ultra 5G - Move Music Files to Device

Here's how to transfer music files from a computer to your Galaxy S20+ 5G / Galaxy S20 Ultra 5G.

Samsung Galaxy S20+ 5G / Galaxy S20 Ultra 5G - Move Pictures / Videos from Device

Here's how to transfer picture or video files from your Galaxy S20+ 5G / Galaxy S20 Ultra 5G to a computer.

Samsung Galaxy S20+ 5G / Galaxy S20 Ultra 5G - Move Pictures / Videos to Device

Here's how to transfer picture or video files from a computer to your Galaxy S20+ 5G / Galaxy S20 Ultra 5G.

Guía para una configuración inteligente

Aprende a realizar copias de seguridad y transferir tu contenido, activar tu nuevo teléfono e intercambiar el dispositivo usado con nuestra Guía de configuración inteligente.

Tipos de archivo compatibles para transferir por Bluetooth® - Blackberry®

Aquí encontrarás información sobre los tipos de archivos compatibles para hacer transferencias Bluetooth en un dispositivo Blackberry.

Lo básico

Connect a Headset - USB Type-C Adapter

Here's how to use an adapter to connect a headset to your smartphone

Cómo limpiar/desinfectar tu dispositivo

Aprende cómo limpiar y desinfectar correctamente tu smartphone, tablet, el teléfono básico, reloj inteligente y jetpack.

Samsung Galaxy S20 Ultra 5G Simulator: Charging Your Phone

Learn how to charge your Samsung Galaxy S20 Ultra 5G.

Samsung Galaxy S20 Ultra 5G Simulator: Getting to Know Your Phone

An interactive map of the Home screen and buttons on your Samsung Galaxy S20 Ultra 5G.

Samsung Galaxy S20 Ultra 5G Simulator: Getting to Know the Back of Your Phone

Discover more about the back of your Samsung Galaxy S20 Ultra 5G.

Samsung Galaxy S20 Ultra 5G Simulator: Turning Your Phone On and Off

Learn how to power on and shut down your Samsung Galaxy S20 Ultra 5G.

Batería y carga

Reiniciar el dispositivo móvil

Aprende cómo apagar el dispositivo y volver a encenderlo.

Samsung Galaxy S20+ 5G / Galaxy S20 Ultra 5G - Turn Power Saver On / Off

Here's how to turn 'Power mode' on or off to help manage battery performance for your Galaxy S20+ 5G / Galaxy S20 Ultra 5G.

Samsung Galaxy S20+ 5G / Galaxy S20 Ultra 5G - Use Wireless PowerShare

Here's how to wirelessly charge a compatible device using your Galaxy S20+ 5G / Galaxy S20 Ultra 5G.

Samsung Galaxy S20+ 5G / Galaxy S20 Ultra 5G - View / Extend Battery Life

Here's how to extend battery life, view remaining battery and determine what uses the most power on your Galaxy S20+ 5G / Galaxy S20 Ultra 5G.

Samsung Galaxy S20+ 5G / Galaxy S20 Ultra 5G - View Battery Info

Here's info on the battery specs (e.g., Usage Time, Standby Time, etc.) for your Galaxy S20+ 5G / Galaxy S20 Ultra 5G.

Bluetooth®

Solucionar el modo Car Kit

Esto es lo que debes hacer si tu dispositivo se congela en el modo Car Kit.

Samsung Galaxy S20+ 5G / Galaxy S20 Ultra 5G - Connect a Headset

Here's how to use an adapter to connect a headset to your Galaxy S20+ 5G / Galaxy S20 Ultra 5G.

Samsung Galaxy S20+ 5G / Galaxy S20 Ultra 5G - Send Contact via Bluetooth

Here's how to send a contact from your Galaxy S20+ 5G / Galaxy S20 Ultra 5G using Bluetooth.

Samsung Galaxy S20+ 5G / Galaxy S20 Ultra 5G - Turn Bluetooth On / Off

Here's how to turn Bluetooth for your Galaxy S20+ 5G / Galaxy S20 Ultra 5G on or off and make it visible to other devices for pairing.

Llamadas y marcado

Call Waiting - Smartphone

Here's how to answer call on your Android / BlackBerry / Windows smartphone while you're on another call.

Mover fotos/videos al dispositivo - Smartphone Android™

Transfiere fotos y videos de una computadora/PC a un smartphone Android.

Samsung Galaxy S20+ 5G / Galaxy S20 Ultra 5G - Add / Remove Speed Dial Number

Here's how to add or remove a speed dial number on your Galaxy S20+ 5G / Galaxy S20 Ultra 5G.

Samsung Galaxy S20+ 5G / Galaxy S20 Ultra 5G - Block / Unblock Numbers

Here's how to send unwanted calls directly to Voicemail for your Galaxy S20+ 5G / Galaxy S20 Ultra 5G.

Samsung Galaxy S20+ 5G / Galaxy S20 Ultra 5G - Call a Number

Here's how to place a call on your Galaxy S20+ 5G / Galaxy S20 Ultra 5G.

Samsung Galaxy S20+ 5G / Galaxy S20 Ultra 5G - Manage DTMF Tones

If you're calling into an automated system from your Galaxy S20+ 5G / Galaxy S20 Ultra 5G and your dialpad entries aren't recognized, view this info.

Samsung Galaxy S20+ 5G / Galaxy S20 Ultra 5G - Place a Conference Call

Here's how to place a conference call from your Galaxy S20+ 5G / Galaxy S20 Ultra 5G.

Samsung Galaxy S20+ 5G / Galaxy S20 Ultra 5G - View / Delete Call History

Here's how to view or clear the call history or delete individual calls from your Galaxy S20+ 5G / Galaxy S20 Ultra 5G.

Cámara, fotos y videos

Asegurarse de que el mensaje de foto y video no exceda el límite de capacidad del archivo

Si tienes problemas para enviar/recibir fotos y videos, aquí tienes información sobre los límites de capacidad.

Samsung Galaxy S20+ 5G / Galaxy S20 Ultra 5G - Common Camera Settings

Here's info on common camera settings (e.g., flash, timer, etc.) for your Galaxy S20+ 5G / Galaxy S20 Ultra 5G.

Samsung Galaxy S20+ 5G / Galaxy S20 Ultra 5G - Move Pictures / Videos from Device

Here's how to transfer picture or video files from your Galaxy S20+ 5G / Galaxy S20 Ultra 5G to a computer.

Samsung Galaxy S20+ 5G / Galaxy S20 Ultra 5G - Move Pictures / Videos to Device

Here's how to transfer picture or video files from a computer to your Galaxy S20+ 5G / Galaxy S20 Ultra 5G.

Samsung Galaxy S20+ 5G / Galaxy S20 Ultra 5G - Record and Play File - Voice Recorder

Here's how to record and play a sound file on your S20+ 5G / S20 Ultra 5G.

Samsung Galaxy S20+ 5G / Galaxy S20 Ultra 5G - Record and Share a Video

Here's how to record and share a video using your Galaxy S20+ 5G / Galaxy S20 Ultra 5G.

Samsung Galaxy S20+ 5G / Galaxy S20 Ultra 5G - Share Picture from Gallery

Here's how to share a saved picture from your Galaxy S20+ 5G / Galaxy S20 Ultra 5G.

Samsung Galaxy S20+ 5G / Galaxy S20 Ultra 5G - Share Video from Gallery

Here's how to share a saved video from your Galaxy S20+ 5G / Galaxy S20 Ultra 5G.

Samsung Galaxy S20+ 5G / Galaxy S20 Ultra 5G - Take and Share a Picture

Here's how to take and share a picture from your Galaxy S20+ 5G / Galaxy S20 Ultra 5G.

Samsung Galaxy S20+ 5G / Galaxy S20 Ultra 5G - View Pictures / Videos

Here's how to view pictures and/or videos on your Galaxy S20+ 5G / Galaxy S20 Ultra 5G.

Tipos de archivos compatibles para mensajes de foto/video

Obtén información sobre los tipos de archivos compatibles para mensajes de foto/video.

Conectividad para computadora/PC

Resolver problemas de Windows Device Manager

Here's how to resolve driver conflicts if your device doesn't properly interface with your computer.

Samsung Galaxy S20+ 5G / Galaxy S20 Ultra 5G - USB Debugging Mode

Here's how to facilitate a connection between your Galaxy S20+ 5G / Galaxy S20 Ultra 5G and a computer with the Android SDK.

Contactos

Exportar información de Contacto/Directorio telefónico a archivos .CSV - Microsoft® Windows Mail/Microsoft Outlook

Te mostramos cómo exportar contactos desde tu dispositivo a archivos de valores separados por comas (.csv) a través de Microsoft Windows Mail / Microsoft Outlook.

Samsung Galaxy S20+ 5G / Galaxy S20 Ultra 5G - Add a Contact

Here's how to add a contact to your Galaxy S20+ 5G / Galaxy S20 Ultra 5G.

Samsung Galaxy S20+ 5G / Galaxy S20 Ultra 5G - Contact Display Options

Here's how to configure how your contacts display on your Galaxy S20+ 5G / Galaxy S20 Ultra 5G.

Samsung Galaxy S20+ 5G / Galaxy S20 Ultra 5G - Delete a Contact

Here's how to remove a contact from your Galaxy S20+ 5G / Galaxy S20 Ultra 5G.

Samsung Galaxy S20+ 5G / Galaxy S20 Ultra 5G - Edit a Contact

Here's how to edit a contact on your Galaxy S20+ 5G / Galaxy S20 Ultra 5G.

Samsung Galaxy S20+ 5G / Galaxy S20 Ultra 5G - Export Contacts to SD / Memory Card

Here's how to export contacts to an SD / memory card in your Galaxy S20+ 5G / Galaxy S20 Ultra 5G.

Samsung Galaxy S20+ 5G / Galaxy S20 Ultra 5G - Import Contacts from SD / Memory Card

Here's how to import contacts from an SD / memory card to your Galaxy S20+ 5G / Galaxy S20 Ultra 5G.

Samsung Galaxy S20+ 5G / Galaxy S20 Ultra 5G - Link / Unlink Contacts

Here's how to link or unlink duplicate contacts in your Galaxy S20+ 5G / Galaxy S20 Ultra 5G.

Samsung Galaxy S20+ 5G / Galaxy S20 Ultra 5G - Send Contact via Bluetooth

Here's how to send a contact from your Galaxy S20+ 5G / Galaxy S20 Ultra 5G using Bluetooth.

Samsung Galaxy S20+ 5G / Galaxy S20 Ultra 5G - View Contact Sync Source

Here's how to view where a phonebook contact was imported from on your Galaxy S20+ 5G / Galaxy S20 Ultra 5G.

Datos

Preguntas frecuentes sobre datos adicionales

Conoce las opciones para agregar datos adicionales a tus dispositivos en el nuevo Plan Verizon.

Preguntas frecuentes sobre uso de datos

Conoce sobre una herramienta gratuita por Internet que te ayuda a comprender cómo los teléfonos en tu cuenta están usando los datos. Accede a través de Mi Verizon y My Verizon Mobile.

Samsung Galaxy S20+ 5G / Galaxy S20 Ultra 5G - Allow / Deny Data Roaming

Here's how to turn data roaming for your Galaxy S20+ 5G / Galaxy S20 Ultra 5G on or off.

Samsung Galaxy S20+ 5G / Galaxy S20 Ultra 5G - Manage Data Usage

Here's how to change the data usage cycle and set data warnings and / or limits on your Galaxy S20+ 5G / Galaxy S20 Ultra 5G.

Samsung Galaxy S20+ 5G / Galaxy S20 Ultra 5G - Turn Data On / Off

Here's how to turn mobile data for your Galaxy S20+ 5G / Galaxy S20 Ultra 5G on or off.

Fecha y hora

Samsung Galaxy S20+ 5G / Galaxy S20 Ultra 5G - Set Date and Time

If your Galaxy S20+ 5G / Galaxy S20 Ultra 5G shows the incorrect date and/or time, here's how to correct it.

ID e información del dispositivo

Samsung Galaxy S20+ 5G / Galaxy S20 Ultra 5G - View Device ID (ESN / IMEI / MEID)

Here's how to find the device ID (IMEI) for your Galaxy S20+ 5G / Galaxy S20 Ultra 5G.

Samsung Galaxy S20+ 5G / Galaxy S20 Ultra 5G - View MAC Address

Here's how to view the Wi-Fi MAC address for your Galaxy S20+ 5G / Galaxy S20 Ultra 5G.

Samsung Galaxy S20+ 5G / Galaxy S20 Ultra 5G - View Phone Number

Here's how to view the phone number for your Galaxy S20+ 5G / Galaxy S20 Ultra 5G.

Configuraciones de dispositivos

Samsung Galaxy S20+ 5G / Galaxy S20 Ultra 5G - Adjust Brightness / Display Settings

Here's how to adjust screen brightness and other display settings (e.g., Screen saver, Screen zoom, etc.) for your Galaxy S20+ 5G / Galaxy S20 Ultra 5G.

Samsung Galaxy S20+ 5G / Galaxy S20 Ultra 5G - Manage Do Not Disturb Settings

If your Galaxy S20+ 5G / Galaxy S20 Ultra 5G isn't receiving calls or alerts for texts and email, here's how to check 'Do not disturb' settings.

Samsung Galaxy S20+ 5G / Galaxy S20 Ultra 5G - Reset All Settings

If your Galaxy S20+ 5G / Galaxy S20 Ultra 5G crashes, resets or runs slow, or apps freeze or cause the device to reset, view this info.

Samsung Galaxy S20+ 5G / Galaxy S20 Ultra 5G - Turn Airplane Mode On / Off

To turn Verizon network services on / off or if they aren't functioning on your Galaxy S20+ 5G / Galaxy S20 Ultra 5G, view this info.

Samsung Galaxy S20+ 5G / Galaxy S20 Ultra 5G - Turn Screen Inversion On / Off

Here's how to reverse the color scheme on your Galaxy S20+ 5G / Galaxy S20 Ultra 5G.

Samsung Galaxy S20+ 5G / Galaxy S20 Ultra 5G - Turn Screen Rotation On / Off

Here's how to check settings if the display on your Galaxy S20+ 5G / Galaxy S20 Ultra 5G doesn't rotate or flip.

Email/Gmail

Create Gmail™ Account

Mira cómo crear una cuenta de Gmail.

Gmail™ para Android™ - Ver mensajes

Conoce cómo ver un mensaje de Gmail en tu smartphone/tablet Android.

Dejar o quitar copias de los mensajes de correo electrónico en el servidor de mensajería

Aquí encontrarás información sobre cómo dejar o eliminar copias de correos electrónicos en el servidor.

Samsung Galaxy S20+ 5G / Galaxy S20 Ultra 5G - Add a Personal / Corporate Email Account

Here's how to set up a personal / corporate email account on your Galaxy S20+ 5G / Galaxy S20 Ultra 5G.

Samsung Galaxy S20+ 5G / Galaxy S20 Ultra 5G - Email Account Common Settings

Here's info on common personal email settings (e.g., account name, etc.) for your Galaxy S20+ 5G / Galaxy S20 Ultra 5G.

Samsung Galaxy S20+ 5G / Galaxy S20 Ultra 5G - Email Account Data Usage Settings

Here's how to modify data usage options for a personal email account on your Galaxy S20+ 5G / Galaxy S20 Ultra 5G.

Samsung Galaxy S20+ 5G / Galaxy S20 Ultra 5G - Email Account Notification Settings

Here's how to manage notifications for a personal email account on your Galaxy S20+ 5G / Galaxy S20 Ultra 5G.

Samsung Galaxy S20+ 5G / Galaxy S20 Ultra 5G - Email Account Password and Server Settings

Here's how to update personal email password and server settings for your Galaxy S20+ 5G / Galaxy S20 Ultra 5G.

Samsung Galaxy S20+ 5G / Galaxy S20 Ultra 5G - Email Account Signature Settings

Here's how to enter or edit the personal email signature on your Galaxy S20+ 5G / Galaxy S20 Ultra 5G.

Samsung Galaxy S20+ 5G / Galaxy S20 Ultra 5G - Email Account Sync Frequency Settings

Here's how to adjust the personal email sync frequency settings on your Galaxy S20+ 5G / Galaxy S20 Ultra 5G.

Samsung Galaxy S20+ 5G / Galaxy S20 Ultra 5G - Manage Corporate Email Settings

Here's how to update work email settings for your Galaxy S20+ 5G / Galaxy S20 Ultra 5G.

Samsung Galaxy S20+ 5G / Galaxy S20 Ultra 5G - Perform a Gmail Sync

Here's how to sync Google email, contacts, calendar, etc. on your Galaxy S20+ 5G / Galaxy S20 Ultra 5G.

Samsung Galaxy S20+ 5G / Galaxy S20 Ultra 5G - Remove Gmail Account

Here's how to remove a Google (Gmail) account from your Galaxy S20+ 5G / Galaxy S20 Ultra 5G.

Samsung Galaxy S20+ 5G / Galaxy S20 Ultra 5G - Remove a Personal / Corporate Email Account

Here's how to delete a personal / corporate email account from your Galaxy S20+ 5G / Galaxy S20 Ultra 5G.

GPS y servicios basados en la ubicación

Samsung Galaxy S20+ 5G / Galaxy S20 Ultra 5G - Turn GPS Location On / Off

Here's how to turn GPS location for your Galaxy S20+ 5G / Galaxy S20 Ultra 5G on or off.

Gestos y movimientos

Samsung Galaxy S20+ 5G / Galaxy S20 Ultra 5G - Motions and Gestures

Here's how to manage motion-activated services for your Galaxy S20+ 5G / Galaxy S20 Ultra 5G.

Copia de seguridad y restablecimiento de Google

Samsung Galaxy S20+ 5G / Galaxy S20 Ultra 5G - Google Backup and Restore

Here's how to ensure your Gmail, contacts, apps, etc. are backed up on your Galaxy S20+ 5G / Galaxy S20 Ultra 5G.

Pantalla de inicio

Samsung Galaxy S20+ 5G / Galaxy S20 Ultra 5G - Customize Your Home Screen

Here's how to add / remove Home screen items (widgets, apps or folders) and set the wallpaper on your Galaxy S20+ 5G / Galaxy S20 Ultra 5G.

Samsung Galaxy S20+ 5G / Galaxy S20 Ultra 5G - Home Screen Settings

Here's how to change your default Home screen settings on your Galaxy S20+ 5G / Galaxy S20 Ultra 5G.

Samsung Galaxy S20+ 5G / Galaxy S20 Ultra 5G - Mode Change

Here's how to change the Home screen layout on your Galaxy S20+ 5G / Galaxy S20 Ultra 5G if it looks different.

Samsung Galaxy S20+ 5G / Galaxy S20 Ultra 5G - Touch Screen Settings

Here's how to adjust the touch screen sensitivity for your Galaxy S20+ 5G / Galaxy S20 Ultra 5G.

Samsung Galaxy S20+ 5G / Galaxy S20 Ultra 5G - View / Manage Home Screen Panels

Here's how to view / add / remove panels and set a default Home screen panel for your Galaxy S20+ 5G / Galaxy S20 Ultra 5G.

Hotspot

Samsung Galaxy S20+ 5G / Galaxy S20 Ultra 5G - Configure Broadcast Settings - Mobile / Wi-Fi Hotspot

Here's how to check settings if you're having issues connecting to the Mobile Hotspot on your Galaxy S20+ 5G / Galaxy S20 Ultra 5G.

Internet y navegador de Internet

Acceder a sitios web - Mobile Web

Te mostramos cómo acceder a los sitios web a través del servicio de Internet móvil Mobile Web en tu dispositivo.

Reiniciar e iniciar el navegador de Internet móvil

Conoce cómo reiniciar el dispositivo y acceder al navegador del servicio de Internet móvil Mobile Web 2.0 en tu dispositivo.

Samsung Galaxy S20+ 5G / Galaxy S20 Ultra 5G - Change the Browser Start / Home Page

Here's how to change the Home page in Chrome on your Galaxy S20+ 5G / Galaxy S20 Ultra 5G.

Samsung Galaxy S20+ 5G / Galaxy S20 Ultra 5G - Network Mode Settings

View this info on network mode settings if you're having issues with voice / data services on your Galaxy S20+ 5G / Galaxy S20 Ultra 5G.

Idioma

Samsung Galaxy S20+ 5G / Galaxy S20 Ultra 5G - Language Selection

Here's how to change the language used on your Galaxy S20+ 5G / Galaxy S20 Ultra 5G.

Bloqueo, desbloqueo, contraseña y seguridad

Preguntas frecuentes sobre el bloqueo de un dispositivo

Para evitar el robo de identidad y el fraude, los dispositivos comprados en Verizon se bloquean y no se pueden usar en la red de otro proveedor durante los primeros 60 días después de la compra.

Samsung Galaxy S20 Ultra 5G Simulator: Setting Screen Security

A visual guide for setting screen security on your Samsung Galaxy S20 Ultra 5G to help protect your private information.

Samsung Galaxy S20 Ultra 5G Simulator: Unlocking the Screen

See how to unlock the screen on your Samsung Galaxy S20 Ultra 5G.

Samsung Galaxy S20+ 5G / Galaxy S20 Ultra 5G - Add Additional Fingerprints

Here's how to add additional fingerprints for security to your Galaxy S20+ 5G / Galaxy S20 Ultra 5G.

Samsung Galaxy S20+ 5G / Galaxy S20 Ultra 5G - Enable / Disable / Modify Screen Lock

Here's how to set up, change or disable the screen lock option (e.g., password, pattern, etc.) for your Galaxy S20+ 5G / Galaxy S20 Ultra 5G.

Samsung Galaxy S20+ 5G / Galaxy S20 Ultra 5G - Manage Screen Lock Settings

Here's how to configure the screen lock settings for your Galaxy S20+ 5G / Galaxy S20 Ultra 5G.

Samsung Galaxy S20+ 5G / Galaxy S20 Ultra 5G - Remove Saved Fingerprints

Here's how to delete saved fingerprints for your Galaxy S20+ 5G / Galaxy S20 Ultra 5G.

Samsung Galaxy S20+ 5G / Galaxy S20 Ultra 5G - Set Lock Screen Notifications

Here's how to manage how notifications appear on your Galaxy S20+ 5G / Galaxy S20 Ultra 5G when the screen is locked.

Samsung Galaxy S20+ 5G / Galaxy S20 Ultra 5G - Set Up Face Recognition

Here's how to set up a facial recognition scan to access your Galaxy S20+ 5G / Galaxy S20 Ultra 5G.

Samsung Galaxy S20+ 5G / Galaxy S20 Ultra 5G - Set Up Fingerprint Recognition

Here's how to setup fingerprint lock for your Galaxy S20+ 5G / Galaxy S20 Ultra 5G.

Samsung Galaxy S20+ 5G / Galaxy S20 Ultra 5G - Smart Lock

Here's how to turn on and customize the Smart Lock setting on your Galaxy S20+ 5G / Galaxy S20 Ultra 5G.

Samsung Galaxy S20+ 5G / Galaxy S20 Ultra 5G - Unlock Screen

Here's how to unlock the screen of your Galaxy S20+ 5G / S20 Ultra 5G.

Memoria/almacenamiento

Insertar la tarjeta de memoria que contiene las canciones de la lista de reproducción (playlist)

Prueba esto si las canciones almacenadas en tu tarjeta de memoria/SD no aparecen en la lista de reproducción de tu teléfono básico 3G.

Samsung Galaxy S20+ 5G / Galaxy S20 Ultra 5G - Check Device Storage

Here's how to check available space if your Galaxy S20+ 5G / Galaxy S20 Ultra 5G runs slow / crashes, apps freeze or you can't save media.

Samsung Galaxy S20+ 5G / Galaxy S20 Ultra 5G - Format SD / Memory Card

Here's how to erase all data on the SD / memory card of your Galaxy S20+ 5G / Galaxy S20 Ultra 5G.

Samsung Galaxy S20+ 5G / Galaxy S20 Ultra 5G - Insert or Remove SD / Memory Card

Here's how to insert or remove an SD / memory card for your Galaxy S20+ 5G / Galaxy S20 Ultra 5G.

Música

Transferir música al dispositivo - Smartphone Android™

Para transferir archivos de música desde una computardora a un smartphone Android.

Samsung Galaxy S20+ 5G / Galaxy S20 Ultra 5G - Move Music Files from Device

Here's how to transfer music files from your Galaxy S20+ 5G / Galaxy S20 Ultra 5G to a computer.

Samsung Galaxy S20+ 5G / Galaxy S20 Ultra 5G - Move Music Files to Device

Here's how to transfer music files from a computer to your Galaxy S20+ 5G / Galaxy S20 Ultra 5G.

Navegación y multitareas

Samsung Galaxy S20+ 5G / Galaxy S20 Ultra 5G - Use Multi Window

Here's how to use two apps simultaneously on your Galaxy S20+ 5G / Galaxy S20 Ultra 5G.

Near Field Communication (NFC) 

Samsung Galaxy S20+ 5G / Galaxy S20 Ultra 5G - Tap & Pay

Here's how to use the 'Tap & pay' service with your Galaxy S20+ 5G / Galaxy S20 Ultra 5G.

Samsung Galaxy S20+ 5G / Galaxy S20 Ultra 5G - Transfer Data via Android Beam

Here's how to wirelessly transfer data from your Galaxy S20+ 5G / Galaxy S20 Ultra 5G to another NFC-capable device.

Samsung Galaxy S20+ 5G / Galaxy S20 Ultra 5G - Turn Android Beam On / Off

Here's how to enable Android Beam and transfer files from your Galaxy S20+ 5G / Galaxy S20 Ultra 5G to other NFC-capable devices.

Samsung Galaxy S20+ 5G / Galaxy S20 Ultra 5G - Turn NFC On / Off

Here's how to turn NFC on or off so compatible apps can transfer files from your Galaxy S20+ 5G / Galaxy S20 Ultra 5G.

Sistema operativo y software

Preguntas frecuentes sobre el sistema operativo (SO) Android 

Obtén información sobre el sistema operativo Android, incluyendo qué es, cómo encontrar tu versión actual del sistema operativo, cómo obtener una actualización y más.

Samsung Galaxy S20 Ultra 5G Software Update

Get instructions on downloading the latest software update for performance improvements to your Galaxy S20 Ultra 5G, including current Android security patches.

Samsung Galaxy S20+ 5G / Galaxy S20 Ultra 5G - Factory Data Reset (Powered Off)

Here's how to factory / hard reset your Galaxy S20+ 5G / Galaxy S20 Ultra 5G if the screen freezes or call, app, audio or sync issues occur and the device won’t start up.

Samsung Galaxy S20+ 5G / Galaxy S20 Ultra 5G - Factory Data Reset (Powered On)

Here's how to factory / hard reset your Galaxy S20+ 5G / Galaxy S20 Ultra 5G if the screen freezes or call, app, audio or sync issues occur.

Samsung Galaxy S20+ 5G / Galaxy S20 Ultra 5G - Install Device Software Updates

Here's how to check for and install software updates on your Galaxy S20+ 5G / Galaxy S20 Ultra 5G.

Samsung Galaxy S20+ 5G / Galaxy S20 Ultra 5G - View Software Version

Here's how to view the software version your Galaxy S20+ 5G / Galaxy S20 Ultra 5G is running.

Tarjeta SIM

Samsung Galaxy S20 Ultra 5G Simulator: Inserting and Removing the Nano SIM Card

Find out how to insert and remove a nano SIM card from your Samsung Galaxy S20 Ultra 5G.

Samsung Galaxy S20 Ultra 5G Simulator: Inserting and Removing the microSD Card

Find out how to insert and remove a microSD card from your Samsung Galaxy S20 Ultra 5G.

Samsung Galaxy S20+ 5G / Galaxy S20 Ultra 5G - Enable / Disable / Modify SIM PIN

Here's how to change the SIM PIN for your Galaxy S20+ 5G / Galaxy S20 Ultra 5G or turn it on or off.

Samsung Galaxy S20+ 5G / Galaxy S20 Ultra 5G - Insert / Remove SIM Card

Here's how to properly insert or remove a SIM card for your Galaxy S20+ 5G / Galaxy S20 Ultra 5G.

Samsung Galaxy S20+ 5G / Galaxy S20 Ultra 5G - View SIM Card Number

Here's how to view the SIM card number associated with your Galaxy S20+ 5G / Galaxy S20 Ultra 5G.

Unblock SIM PIN - Android Smartphones / Tablets

Conoce cómo desbloquear el PIN de la SIM de tu smartphone/tablet Android.

Sonidos, volumen y audio

Samsung Galaxy S20+ 5G / Galaxy S20 Ultra 5G - Save a Ringtone

Here's how to save an audio file as a ringtone on your Galaxy S20+ 5G / Galaxy S20 Ultra 5G via the Messages app.

Samsung Galaxy S20+ 5G / Galaxy S20 Ultra 5G - Set Ringtones / Notification Sounds

Here's how to select or change ringtones / notification sounds on your Galaxy S20+ 5G / Galaxy S20 Ultra 5G.

Samsung Galaxy S20+ 5G / Galaxy S20 Ultra 5G - Turn Off All Sounds

Here's how to turn off / silence all sounds on your Galaxy S20+ 5G / Galaxy S20 Ultra 5G.

Samsung Galaxy S20+ 5G / Galaxy S20 Ultra 5G - Use Speakerphone

Here's to utilize the speakerphone functionality on your Galaxy S20+ 5G / Galaxy S20 Ultra 5G.

Samsung Galaxy S20+ 5G / Galaxy S20 Ultra 5G - Vibrate Mode

Here's how to turn vibrate mode for your Galaxy S20+ 5G / Galaxy S20 Ultra 5G on or off.

Samsung Galaxy S20+ 5G / Galaxy S20 Ultra 5G - Volume Controls

Here's how to adjust the volume if your Galaxy S20+ 5G / Galaxy S20 Ultra 5G doesn't vibrate or play sounds when receiving calls / messages.

Indicadores/luces de estado

Samsung Galaxy S20+ 5G / Galaxy S20 Ultra 5G - View Signal Strength

Here's how to view the signal strength on your Galaxy S20+ 5G / Galaxy S20 Ultra 5G.

TV

Samsung Galaxy S20+ 5G / Galaxy S20 Ultra 5G - View Device Screen on TV

Here's how to share your screen or media files with another screen (TV, game console, etc.) using your Galaxy S20+ 5G / Galaxy S20 Ultra 5G.

Mensajería de texto y multimedia

Cancelar las suscripciones a mensajería de texto 

Conoce cómo cancelar las suscripciones a mensajería de texto desde tu teléfono.

Samsung Galaxy S20+ 5G / Galaxy S20 Ultra 5G - Auto Receive Messages

Here's how to check settings on your Galaxy S20+ 5G / Galaxy S20 Ultra 5G if you're not receiving your picture / video messages.

Samsung Galaxy S20+ 5G / Galaxy S20 Ultra 5G - Create and Send a Text Message

Here's how to create and send a text message via the Messages app on your Galaxy S20+ 5G / Galaxy S20 Ultra 5G.

Samsung Galaxy S20+ 5G / Galaxy S20 Ultra 5G - Cut, Copy and Paste Text

Here's how to cut, copy and paste text on your Galaxy S20+ 5G / Galaxy S20 Ultra 5G.

Samsung Galaxy S20+ 5G / Galaxy S20 Ultra 5G - Delete Messages

Here's how to delete text messages from your Galaxy S20+ 5G / Galaxy S20 Ultra 5G via the Messages app.

Samsung Galaxy S20+ 5G / Galaxy S20 Ultra 5G - Set Default Messaging App

Here's how to set the default messaging (SMS) app on your Galaxy S20+ 5G / Galaxy S20 Ultra 5G.

Samsung Galaxy S20+ 5G / Galaxy S20 Ultra 5G - Text Message Notification Settings

Here's how to turn text message notifications for your Galaxy S20+ 5G / Galaxy S20 Ultra 5G on or off via the Messages app.

Samsung Galaxy S20+ 5G / Galaxy S20 Ultra 5G - Turn Message Delivery Confirmation Setting On / Off

Here's how to receive delivery confirmation for messages sent from your Galaxy S20+ 5G / Galaxy S20 Ultra 5G via the Messages app.

Samsung Galaxy S20+ 5G / Galaxy S20 Ultra 5G - Turn Premium SMS Permissions On / Off

Here's how to change permissions to allow or block sending premium texts from your Galaxy S20+ 5G / Galaxy S20 Ultra 5G.

Samsung Galaxy S20+ 5G / Galaxy S20 Ultra 5G - View Text Messages

Here's how to view text (SMS) messages via the Message app on your Galaxy S20+ 5G / Galaxy S20 Ultra 5G.

Sugerencias, trucos y soluciones rápidas

Samsung Galaxy S20+ 5G / Galaxy S20 Ultra 5G - Capture a Screenshot

Here's how to capture a screenshot on your Galaxy S20+ 5G / Galaxy S20 Ultra 5G.

Samsung Galaxy S20+ 5G / Galaxy S20 Ultra 5G - Set Up Printing

Here's how to set up and add a printer to your Galaxy S20+ 5G / Galaxy S20 Ultra 5G.

Accesibilidad visual y auditiva

Configuración de accesibilidad - Android™

Te mostramos cómo configurar las opciones básicas de accesibilidad para tu smartphone o tablet Android.

Gestos de ampliación/Zoom táctil - Android™

Te mostramos cómo configurar los gestos de ampliación en tu smartphone o tablet Android.

Samsung Galaxy S20+ 5G / Galaxy S20 Ultra 5G - Manage RTT Settings

Here's how to use the real-time text (RTT) feature on your Galaxy S20+ 5G / Galaxy S20 Ultra 5G.

Samsung Galaxy S20+ 5G / Galaxy S20 Ultra 5G - Manage TTY Settings

Here's how to change the TTY settings on your Galaxy S20+ 5G / Galaxy S20 Ultra 5G.

Samsung Galaxy S20+ 5G / Galaxy S20 Ultra 5G - Turn One-Handed Operations On / Off

Here's how to turn one-handed operations for your Galaxy S20+ 5G / Galaxy S20 Ultra 5G on or off.

Activar/desactivar marcado asistido - Smartphones Samsung

Te mostramos cómo verificar si recibes un mensaje de error cuando haces llamadas.

Wi-Fi y red

Samsung Galaxy S20+ 5G / Galaxy S20 Ultra 5G - Access Wi-Fi Direct

Here's how to use Wi-Fi Direct so you can easily connect your Galaxy S20+ 5G / Galaxy S20 Ultra 5G with other Wi-Fi capable devices.

Samsung Galaxy S20+ 5G / Galaxy S20 Ultra 5G - Add a Virtual Private Network

Here's how to add a virtual private network (VPN) to your Galaxy S20+ 5G / Galaxy S20 Ultra 5G.

Samsung Galaxy S20+ 5G / Galaxy S20 Ultra 5G - Add a Wi-Fi Network

Here's how to add a Wi-Fi network to your Galaxy S20+ 5G / Galaxy S20 Ultra 5G.

Samsung Galaxy S20+ 5G / Galaxy S20 Ultra 5G - Auto Switch Between Wi-Fi & Mobile Data Networks

Here's how to allow your Galaxy S20+ 5G / Galaxy S20 Ultra 5G to auto switch between Wi-Fi and mobile data.

Samsung Galaxy S20+ 5G / Galaxy S20 Ultra 5G - Change Mobile / Wi-Fi Hotspot Password

Here's how to change the Mobile / Wi-Fi Hotspot password on your Galaxy S20+ 5G / Galaxy S20 Ultra 5G.

Samsung Galaxy S20+ 5G / Galaxy S20 Ultra 5G - Manage Mobile / Wi-Fi Hotspot Settings

Here's how to configure Mobile Hotspot settings (e.g., password, network name, etc.) on your Galaxy S20+ 5G / Galaxy S20 Ultra 5G.

Samsung Galaxy S20+ 5G / Galaxy S20 Ultra 5G - Remove Wi-Fi Connection

Here's how to remove a saved Wi-Fi network from your Galaxy S20+ 5G / Galaxy S20 Ultra 5G.

Samsung Galaxy S20+ 5G / Galaxy S20 Ultra 5G - Reset Network Settings

Here's how to reset settings if your Galaxy S20+ 5G / Galaxy S20 Ultra 5G can't connect to data or send / receive messages.

Samsung Galaxy S20+ 5G / Galaxy S20 Ultra 5G - Restart in Safe Mode

Here's how to restart your Galaxy S20+ 5G / Galaxy S20 Ultra 5G into Safe Mode to help determine if an app is causing it to freeze, reset or run slow.

Samsung Galaxy S20+ 5G / Galaxy S20 Ultra 5G - Tethered Modem Connection

Here's how to use your Galaxy S20+ 5G / Galaxy S20 Ultra 5G as a modem to connect to the internet via USB or Bluetooth.

Samsung Galaxy S20+ 5G / Galaxy S20 Ultra 5G - Turn Mobile / Wi-Fi Hotspot On / Off

Here's how to turn Mobile Hotspot for your Galaxy S20+ 5G / Galaxy S20 Ultra 5G on or off.

Samsung Galaxy S20+ 5G / Galaxy S20 Ultra 5G - Turn Wi-Fi Calling On / Off

When turned on, Wi-Fi Calling may improve indoor call quality for your Galaxy S20+ 5G / Galaxy S20 Ultra 5G.

Samsung Galaxy S20+ 5G / Galaxy S20 Ultra 5G - Turn Wi-Fi On / Off

Here's how to turn Wi-Fi for your Galaxy S20+ 5G / Galaxy S20 Ultra 5G on or off.