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We're sorry to hear that you're having trouble making calls! We understand how inconvenient that can be, and we'll try to make this process as simple as possible so you can get your phone and your service back up and running again. This troubleshooter is designed to gather data from your account and your phone, as well as answers you provide to questions that apply to the problem you're reporting. Whether you're using an Apple iPhone or a Samsung or Motorola Android smartphone, this problem solving approach will allow us to intelligently address your issue in the most direct manner possible so you can go about your day with minimal interruption.