JBL Audífonos con cancelación de ruido Tune Buds True Wireless​​ 

Thanks for reaching out. Please try these steps to isolate the issue with your JBL Tune Buds. First, check the EQ settings and balance control. Second, take out the earbuds at the same time to pair them together. Then, forget and pair the unit to your device. If the issue persist, try to pair the unit with another device. It has a one-year warranty; if you need more help, please contact us.

Thank you for your inquiry. Our JBL Tune Buds power on when you open the lid of the charging case even when they're inside it. It will then connect to the previous device it was connected to. To turn them off completely, put the earbuds inside the case and close the lid.

Thanks for your inquiry. To enter the JBL Tune Buds into pairing mode, first is to turn them on by opening the lid. The LED should show flashing blue light, and then search JBL TUNE BUDS from your Bluetooth settings. If this don't work, for further assistance, please contact our customer support.

Thanks for your inquiry. Yes, our JBL Tune Buds will work with an iPhone 13 and other iOS mobile devices.

Thanks for reaching out. We're here to help. Since our JBL Tune Buds come with three different sizes of ear tips, choosing the right size of ear tips helps to securely fit the earbuds into your ear so they won't fall out. In addition, you may try the "Check My Best Fit" test in the JBL Headphones App, which will help you get the best audio response while getting the perfect fit depending on the ear tip sizes.

Thanks for reaching out. We're here to help you with your JBL Tune Buds. The left earbud may not be properly charging while inside the case. This issue is likely caused by foreign matter on the metal charging contacts, such as sweat, grease, dirt, etc. We suggest cleaning the earbuds using a cotton swab dipped in rubbing alcohol to clean the metallic charging contacts on the earbuds and the charging case to reduce the likelihood of these issues. You can use a cotton cloth to remove any residue and ensure the case interior is dry before inserting the earbuds back. If the issue continues, you may reach out to our local support through our official website or toll-free hotline for more assistance.

Thanks for reaching out. To change the ear tips on our JBL Tune Buds. First, hold one of your earbuds and firmly twist and pull off its current tip. Then, insert the earbud's stick into the new tip and push it gently until it can't go any further. Repeat to change the ear tip on the other earbud.

Thanks for your inquiry. We're here to help. You may try to connect the headphones to other devices and see if the issue will still be the same. If the issue persists, you may also try to reset the earbuds while they both turn on, tap two times, and hold the button on the third tap for more than 5 seconds. You may need to 'forget' the headphones in Bluetooth settings on your phone/tablet to pair them again. If these steps don't work, please contact our customer support for further assistance.

Thanks for your inquiry. There is NO harm in leaving your earbuds connected to the charging case at all times. You can simply pick it up from the charging case, and be on your way, knowing that you have full-charge earbuds. The battery will not overcharge. Once our device is fully charged, it will stop charging and discard any electrical current received.

Our JBL Tune Buds can play at a distance of up to 10 meters, making sure that there is a clear line of sight between both speakers and the Bluetooth-enabled source for optimal results.