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Primeros pasos para usar One Talk

Welcome to Verizon One Talk

This document contains the initial steps to get you started with One Talk services and features. Information on all One Talk setup, features, and solution management can be found on our One Talk Support page.

  • Adding devices and users
  • User Guides for all end-point devices (smartphones, desk phones, tablets, computers)
  • Services, features and functions including Auto Receptionist, Hunt Groups, and 50+ more
  • Support and troubleshooting

Immediately after the One Talk service has been ordered, your business's account manager (One Talk Administrator) will receive a welcome email from Verizon with instructions on signing into the Verizon My Business Portal and managing your solution from the One Talk Administrator Portal.

Step 1 - One Talk Administrator Portal

If you placed your One Talk order through a Verizon retail store, a Verizon Business Sales Representative, or a Verizon Authorized Partner, you will be able to see your initial lines and devices when you first sign into the One Talk Administrator Portal within Verizon My Business.

Step 1.a - Sign in to your Verizon My Business account. If you have not set up an account, follow the instructions to register. The Verizon My Business portal can be found in the upper right corner of the page.

Step 1.b - Go to the One Talk Administrator Portal by selecting Manage Account at the top of the My Business page, and then select One Talk under the Product Tools section.

Step 1.c - You can access all One Talk features and functions, purchase additional services, and access solution and support resources from the Manage Your One Talk Service page.

Step 2 - Company and employee owned lines and devices

One Talk gives you the flexibility to issue company-owned lines and devices to employees, or allow your employees to use their personal devices with the One Talk Mobile or Desktop App.

With an employee personal phone used for work purposes (bring your own device or BYOD), the One Talk App provides a separate company-owned phone number with benefits, including:

  1. Your company retains the phone number if an employee leaves the organization.
  2. The employee does not need to use their personal number with customers or other business-related contacts.
    • The employee phone has 2 numbers - their personal number and also the company number used by the One Talk Mobile App.
    • The employee's personal phone number is used as it is normally used - with the default dialer on the device.

Step 3 - Number of lines needed

Make sure that you have enough lines:

  • Business numbers
  • Individual employee numbers
  • Auto Receptionist numbers
  • Hunt Group numbers

Step 4 - Adding desk phones and setting 911 address

For One Talk users with a mobile device using the One Talk dialer or Mobile App, anytime you are adding a desk phone it is important to first assign the appropriate telephone line by selecting Add New Device from the Manage Lines and Devices page.

While you are setting up desk phones, you must add the 911 address. This is the physical address where you would want to receive emergency services.

For more information, please refer to our One Talk Support page.

Step 5 - Confirm user information for each line

On the Manage Lines and Devices page, select Edit.

  • User Name is what will appear in Desk phone displays.
  • Email address is critical to ensure proper delivery of an Activation PIN for the Mobile App.
  • Extensions are required if you want to use four-digit dialing.
  • Calling ID sets the outgoing name or number of the caller.

Step 6 - Order additional lines or equipment

You can easily order additional lines or equipment directly from the primary One Talk Administrator Portal page, in the Purchase section below Overview. Las opciones incluyen:

  • Adding a new line for a One Talk dialer on a smartphone, including:
    • Ordering a new desk phone
    • Adding the One Talk service to an existing Verizon mobile line
    • Authorizing employees to use their personal devices with the One Talk Mobile App

Step 7 - New service availability & porting

Using Verizon Wireless numbers

It's important to understand when your service will be available to use. New telephone numbers can be used as soon as the device assigned to that number is connected. This applies to new smartphones, desk phones, or the One Talk App on mobile devices. Adding One Talk to an existing Verizon Wireless telephone number allows you to start using the service immediately.

Moving other carrier numbers to Verizon Wireless (porting)

When moving an active telephone line from another carrier to use on One Talk, known as "porting a line," the timeline for availability is different. Lines ported from a wireless carrier are typically available to use within 4 to 24 hours. Lines ported from a wireline carrier can take from 2 to 10 days to move, although most lines port within 2-4 days.

Recommended porting steps:

  1. Leave your old desk phone plugged in and active until porting is completed.
  2. Install your new One Talk desk phone and connect for service as soon as it's received.

Connecting prior to the completion of the porting process will allow you to place calls on the new line immediately, while incoming calls will still go to the old phone.

When the new phone starts to receive incoming calls on that number, you will know porting is complete. You can unplug your old desk phone and contact your previous provider to discontinue your service and billing.

Step 8 - Setting up call routing schedules

Setting up schedules determines incoming call routing during and outside of business hours, ensuring your customer calls always get handled properly. You can use default settings or customize them for your business operation. From the primary One Talk Administrator Portal page, select Manage Schedules.

Step 9 - Setting Automated Receptionists

Setting up Automated Receptionists ensures your customer calls always get answered. From the primary One Talk Administrator Portal page, select Automated Receptionist. If you currently do not have an Automated Receptionist number, you can get one by clicking New Automated Receptionist in the Purchase section. For more information, please refer to our One Talk Support page.

Step 10 - Setting Hunt Groups

Setting up a Hunt Group allows you to direct a customer call to a group of lines. From the primary One Talk Administrator Portal page, select Hunt Group. If you currently do not have a Hunt Group number, you can get one by clicking New Hunt Group in the Purchase section. For more information, please refer to our One Talk Support page.

Asistencia técnica de Verizon

If you need additional support, please contact the Verizon Customer Care Support Team:

  1. (800) 922-0204
  2. Enter one of your One Talk mobile telephone numbers
  3. Press 1 to select technical support

Visit our One Talk FAQs to review other helpful information.