Q & A

When will my order ship?
Shipping is available within the U.S. only. Orders placed by 5:45 PM ET on Monday - Friday, excluding holidays, will ship the day they are received. Orders placed after 5:45 PM ET will not ship until the following business day excluding holidays. No weekend deliveries. All orders are subject to credit authorization, verification, and inventory availability. Please note, a signature may be required for delivery.
Do the accessories work with Fios?
The items shown as compatible with Fios have been tested to work with most Fios equipment configurations. If the products you purchase from the Accessories Store don't work, you may inquire about replacing them by contacting our support team at 888-553-1555.
What is the Accessories Store return policy?
You can return or exchange most items purchased at the Accessory Store within 30 days with proof of purchase. When ordering Accessories, check the product description for more information about the return period. If the products you purchase from the Accessories Store are damaged when they arrive, or if they don't work, you may inquire about replacing them by contacting our support team at 888-553-1555.
When will I get my refund?
Once confirmed, your account will be credited if possible, otherwise a refund check will be mailed to you which may take 6-8 weeks for processing.
What is the Defective Equipment Return Policy for Accessories?
Many items purchased from the Accessories Store have a defective equipment return period of 1 year. When ordering Accessories, check the product description for more information about the length of the product return period. Defective items will be replaced with a like item. To request replacement of a defective Accessory, please contact our support team at 888-553-1555.

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