TCL LINKZONE 5G UW

It can work with both 4G and 5G services. - Kevin

This is a 5G capable device, but it also works on our 4G network. ~Jesse

Yes. - Kevin.

Yes, you can use it while it is being charged. However, the battery charging scheme will be adjusted after a long duration of charging. The device will continue to keep the battery charging between 50-60% to maintain the longevity of the battery life. If and when you need to have a 100% fully charged battery, it is recommended that you turn off the device and allow it to fully charge to 100%. - Kevin.

Yes -Lauren

Hello, please Contact Us: https://www.verizon.com/support/contact-us/ so we can help you out with your hotspot. -Lauren

The TCL Linkzone 5G UW uses a type C cable as a charger. Here is a recommendation for a Type C USB cable. LINK : https://www.verizon.com/products/verizon-usb-c-to-usb-c-cable-6ft/ -Art

The solid red light indicates that the SIM card is not activated or there is no data service. Please check to see if your SIM card is inserted properly and that your plan has data service. For data service plan, please check with your Verizon representative or your account. For more help with your device, you can also download the user guide here: https://ss7.vzw.com/is/content/VerizonWireless/tcl-linkzone-5g-uw-tcl-mw513u-um - Kevin.

For troubleshooting assistance, use our Troubleshooting Guide/Tool: https://www.verizonwireless.com/support/troubleshooting/. For additional info, check out our Equipment Guide: https://www.verizon.com/internet-devices/tcl-linkzone-5g-uw/. ~Gilbert

Yes. However, the 5G service is optimized for the Verizon 5G bands. Depending on your area, if the 5G service by T-Mobile does not operate on the supported frequency, it may still connect with the 4G service on a different frequency. - Kevin.

The TCL LINKZONE 5G UW can use the SIM from a different carrier as long as it meets the unlock requirements. Here is our Unlock Policy: https://www.verizon.com/about/consumer-safety/device-unlocking-policy. Here is our Equipment Guide: https://www.verizon.com/internet-devices/tcl-linkzone-5g-uw/. ~Gilbert

Hello. It is possible to use it internationally, but you would need to manage your international plan. Make sure your plan is available for international service prior to traveling. - Kevin.

The hotspot will require a plan in order to use the device. Click here: https://www.verizon.com/plans/devices/hotspots/ to view standalone hotspot plans. If you already have a wireless plan, the hotspot can also be added to your share plan. -Lauren

You can adjust your password or other settings using a browser on your computer. Here is more information on how to access the Admin Page: https://www.verizon.com/support/knowledge-base-303106/. - Kevin.

Please see the link below for updating/resetting your password. https://www.verizon.com/support/knowledge-base-303105/#:~:text=TCL%20LINKZONE%205G%20UW%20%2D%20Restore%20Settings%20to%20Factory%20Defaults,-2024%2D10%2D21&text=Restore%20Settings%20to%20Factory%20Defaults%20only%20if%20absolutely%20necessary%20as,Fi%20/%20Admin%20Password%2C%20etc.&text=(lower%2Dright).&text=(top%2Dright%20edge)%20to%20turn%20on%20the%20display.&text=again.&text=Allow%20several%20minutes%20for%20the,Reset%20via%20the%20admin%20site -Natasha

Yes, you can connect to a game console via the ethernet port or Wi-Fi connection. Be sure to change the sleep mode time if you would like it to stay on longer. The default sleep mode is at 10 minutes when there is no activity. - Kevin.

Yes. This hotspot does have a sleep timer, so you may need to change the sleep time in the menu for longer period access if necessary. - Kevin.

Yes this will provide a network that can be used with a game console. See our plans here: https://www.verizon.com/plans/devices/ -Joe