Nightmarish. Cell phone purgatory. Go to another store. Was stuck in the store for 45 minutes both times even with an appt while employees wandered back and forth. My error of choosing this location cost me more than the phone ever could. It cost me work...
Verizon
Hi, Sharon. We know your time is valuable and we want to make sure your appointments are honored to ensure a professional and seamless customer experience. We apologize for all the inconvenience. We value the years that you have been a member of the Veri...
May 5, 2025
Jefe
I was trying to get help with my daughter line and the mannager Totis Hebron just told me that the policies were change recently and he cannot put on hold the line from her phone or the watch for more than 90 day she is in Kuwait setving for the Army...
Verizon
Thanks for letting us know, Jefe. We understand how difficult these issues can be, and our goal is to be a reliable resource for your devices. Your feedback has been escalated for further review. We value the years that you've been a member of the Verizo...
May 1, 2025
Joan
She did an excellent jobbintrou le shooting my phone and making sure my plan was up to date
Verizon
Hi Joan, thanks for letting us know about your visit! Providing our clients with excellent service is what we're all about, and we're so glad our team made sure you were taken care of. If you need anything else, you know where to find us!
April 25, 2025
John
Kayleigh was great! super friendly and answered all of our questions!
Verizon
Thanks for the great review, John! We appreciate your feedback and your shout-out to Kayleigh. We're so glad to hear we were able to help you out. This is what Verizon is all about :) Visit us again soon if you need any further assistance.
March 28, 2025
Johanny
I went to the Clermont store yesterday to get a new phone with the 830 dollar offer towards a new phone. Once there i was engaged with a lady that wasnt very informative or helpful. Didnt seem like she wanted to help , even anwering a personal call on h...
Verizon
This is not the impression we want to leave, Johanny. Our team should always be ready to help you with utmost professionalism. It's disappointing to learn that we have not been living up to our high standards for customer service. We value the years that...
