Waiting for service is awful, i’ve been here for about 30 minutes and still waiting. I just want to turn in my phone
Verizon
Hi JMI, we apologize for the inconvenience. Customer service is important to us, and we want to make every visit easy and seamless. It's disappointing to learn that we missed the mark. We are always improving and hope you'll give us another chance to pro...
May 17, 2025
Mary S
Brennen fixed our problem quickly and easily. He was kind and patient.
Verizon
Thanks for the great review, Mary! We appreciate your feedback and your shout-out to Brennen. We're so glad to hear we were able to help you out. This is what Verizon is all about :) Visit us again soon if you need any further assistance.
May 7, 2025
bonnie
KHI IS ABSOLUTELY AMAZING! KIND AND VERY PROFESSIONAL. MADE EVERYTHING EXTREMELY EASY AND WENT ABOVE AND BEYOND
Verizon
Thanks for the feedback, Bonnie! We're so glad that Khi went above and beyond to help you out. Thanks for taking the time to let us know about your visit. We appreciate your feedback.
March 5, 2025
December 24, 2024
James S
All about making a sale. They took advantage of my 91 year old dad. He took his 1 1/2 year old iPhone in for help because it was locked out. Couldn’t remember passwords. After many hours in the store they sold him a $184 new phone, added $3/mo to his...
Verizon
Hi James, we are certainly concerned to hear about this. We hold ourselves to the highest standards of integrity and customer service, and our team should always clearly communicate any pertinent information to our customers so that there are no surprise...