I went to the White Marsh location that is in the Avenue on 5/30 at 6:50pm to get my phone activated because this is where I was told to go from the Dundalk location. I arrived and a team member who said her name was Brittany (she was a young, African Am...
Verizon
This is not the kind of behavior you should ever expect from Verizon, Alexis. Our team should always be ready to help you with courtesy, respect, and professionalism. It's disappointing to learn that we have not been living up to our high standards for c...
May 31, 2025
Denise P
The service rep (Regina) did not complete the process necessary to transfer the phone service from my old provider to Verizon. This left me without the ability to receive calls for 10 days. When I went to her to get help, she just handed me the on-line ...
Verizon
We're sorry to hear about your frustrating experience, Denise. We know how important it is to get your new phone set up. We're sorry to hear you've had a difficult time getting support. We will escalate your review and look into this right away. Please f...
May 14, 2025
Raymond was incredible. He worked for over an hour to help set up my new apple watch. He was an invaluable resource.
Verizon
Hi, thanks for the review! Our team works hard to provide you with exceptional service. It's great to hear that Raymond was able to help you out. Let us know if you need anything else.
May 6, 2025
Zack went above and beyond to help me out truly appreciate it!
Verizon
Hi, this is wonderful to hear! We're so glad that Zack went above and beyond to help you out. Thanks for taking the time to let us know about your visit. We appreciate your feedback.
April 21, 2025
Joe
lady was so rude for no reason. not very pleasant. couldnt wait to get rid of us
Verizon
Hi Joe, this is not the impression we want to leave. We want to make sure that you can count on our team for professional and courteous assistance every time you visit. We hope you'll give us another chance to provide better service in the future.
