Vudtomer Service is excellent!! I would like to Thsnk Maggie the Store Manager for the great service she probides to the Customers! Thank you Maggie you are amazing!! From Maria Padilla
Verizon
Hi, thanks for the review! Our team works hard to provide you with exceptional service. It's great to hear that Maggie was able to help you out. Let us know if you need anything else.
May 29, 2025
L B
If I could give it 0 stars I would! But let’s not blame the employees there in the Holland store! BLAME VERIZON! You can’t get past automated bs, the automated system can’t pick up anything you say or enter! It’s a useless waste of time! The store in my ...
Verizon
We're so sorry to hear about this, L B. Our goal is to not only provide the best wireless network, but provide the best possible experiences for our customers. We want to make sure that every process is as easy as possible for you. We are always improvin...
April 21, 2025
Dawn S
Took me an hour to drop off our old phones. Ridiculous. Been with Verizon 20 years, this store is beyond slow!!
Verizon
Sorry for the long wait, Dawn. We want to make every store visit easy and seamless. We're disappointed you weren't able to get what you need. We appreciate your feedback and hope we can help you out next time.
April 5, 2025
Brian
2 weeks ago this store allowed an unauthorized person to charge the details of my contract. My wife stopped in 2 days later and worked with Chase. We were assured that they would put things back to the way they were and the problem would be taken care of...
Verizon
Hi Brian, we are certainly concerned to hear about this. We always want to be there for you to help out with any issues, and it's unfortunate that we have not been living up to our high standards for customer service. We will escalate your review and loo...
April 5, 2025
Brian S
Almost 2 weeks ago my account was changed by someone not authorized to use my account. I lost all of the deals that I had from the old plan. I have been passed from agent to agent to agent because nobody knows how to fix what they messed up. Clearly they...
Verizon
Hi Brian, we are certainly concerned to hear about this. We always want to be there for you to help out with any issues, not just making a sale. We will escalate your review and look into this right away. Please fill out this issue resolution contact for...