I was in the store to start a new plan with two lines. Since one line was transferring from an existing Verizon account, we were told to "call this number and take care of this on your own" - I came into the store for assistance, not to get a phone numbe...
Verizon
Hi Liz, we're sorry to hear about the negative experience you had at our store. We always want to help you out as much as we can whenever you visit. We will continue to improve our service and hope you'll give us another chance to take care of you in the...
June 23, 2025
she was amazing and quick!
Verizon
Hi, our goal is to provide you with only the best service and we're glad to know we succeeded. You can always depend on us. Let us know if you need further assistance!
May 28, 2025
Michael W.
Would like to give a shout out to the staff at the Lansing, West Saginaw Hwy store for going above & beyond to get my phone & son’s phone setup. Kenny stayed late on two occasions and was patient with resolving the issue. Our new phones were incorrectly...
Verizon
This is wonderful to hear, Michael! We're so glad that Kenny went above and beyond to help you out. Thanks for taking the time to let us know about your visit. Our team really appreciates the feedback.
May 11, 2025
Roger B
great customer service
Verizon
Thanks for the team recognition, Roger! We take pride in our amazing customer service and are so happy to hear about your experience. You can depend on us. Let us know if you need anything else.
February 18, 2025
S.S
Horrible customer service! I probably had a new person helping me who told me I could upgrade my phone after I filed an insurance claim and after I filed it came out and said I now have to wait 30 days and then instead of apologizing for lying to me 3 wo...
Verizon
We are concerned to hear about this, S.S. Customer service is important to us, and our team should always clearly communicate any pertinent information to avoid any misunderstandings. We'll escalate your review and look into this. Please fill out this is...