Joshua is always vey friendly and helpful and gors out of his way to help me and answer any and all my questions and concers. He is a true assest and emplyee and should be recognized by Verizon.
Verizon
Hello, this is wonderful to hear! We're so glad that Joshua went above and beyond to help you out. Thanks for taking the time to let us know about your visit. Our team really appreciates the feedback.
June 6, 2025
Jason c
Megan screwed up my new phones, my plan and added extra phone lines then did not know how to fix it. I was paying $200 a month extra because of her mistakes. Manager would not let the other employees fix it so I had to call Verizon directly and they coul...
Verizon
Hi, Jason. Your should always count on our expert team, and we want to make sure every transaction is done correctly so that we can avoid any unexpected charges. It's disappointing to learn that we have not been living up to our high standards for custom...
April 24, 2025
Saint
when the online service says drop your trade in off at a store and I specify the store, we should not be treated like we or anyone else is wrong when we get there. better trained individuals are necessary.
Verizon
This is disappointing to hear, Saint. We aim to provide friendly, courteous, and professional service for every Verizon customer. Your feedback is important to us and we will continue on improving. We hope you can give us another chance to provide you a ...
February 22, 2025
She was awesome, very helpful and sorted everything out in a very timely/efficient manner. For every question, she had an answer plus a resolution that was easily understandable to us. We left very happy and appreciative of her professionalism/expertise....
Verizon
Hi, thanks for letting us know about your visit! Providing our clients with excellent service is what we're all about, and we're so glad our team made sure you were taken care of. If you need anything else, you know where to find us!
January 6, 2025
Carolyn S
Sucks I can't call directly into the Verizon store in Olean. And then put on hold was even more frustrating.
Verizon
Hi Carolyn, we sincerely apologize for the difficulty you had trying to reach us. We want to make sure our team is easily accessible on the phone. Your feedback has been escalated for further review. We appreciate you sharing your experience with us and ...