I am furious at the way i was treated when i went into the verizon store to upgrade my grandsons phone on my plan. I need to talk to someone about this. 419-619-2395
Verizon
We apologize for any unprofessional service you received, Dawn. Our team should always be ready to help you with respect. It's disappointing to learn that we have not been living up to our high standards for customer service. We appreciate your feedback,...
March 9, 2025
I came in to have my husband’s phone turned off since he has passed away. Even after showing my husband’s death certificate he is STILL listed as the account holder?????
Verizon
Our deepest sympathies for the loss of your husband. We understand how important it is to get your account details updated, especially in such a difficult time for you and your family. We're escalating your review internally so the appropriate team can l...
March 6, 2025
Donna
I worked with both harley and Eliand. Both need to speak up and clearer. Also, on the service im being charged should be explained in more detail. However, i was already in the store for 1 hour and 2 hours the next day. Bith wete nice and respectful
Verizon
Hi Donna, thanks for letting us know about your visit! Providing our clients with excellent service is what we're all about, and we're so glad Harley and Eliand made sure you were taken care of. We look forward to helping you again soon.
December 19, 2024
B. B.
I went into Findlay, OH Verizon initially to just add two lines to an existing account, however I ended up getting the iPhone 14 & 15. I previously had AT&T prepaid and got everything from them that Verizon needed to transfer my old number to the new iPh...
Verizon
Hi B. B., we apologize for the inconvenience. We pride ourselves on our expert team, and we want to make every transaction seamless. It's disappointing to learn that we missed the mark. Your feedback has been escalated for further review. We understand w...
December 9, 2024
Mr Cook
Excellent cutomsr service. Very good skills withouy cheezey sales pitch. Didnt try to act like he knew more than what he did.
Verizon
Hi Mr Cook, thanks for the review! Providing our clients with excellent service is what we're all about. Visit us again if you need anything else!
