Visited the store May 24th The rep that was helping us was very unprofessional till this. We'd be back in a minute. Took him 10 minutes to get back to us. Then when he went to go show us the phone he took his tablet swung it over his shoulder almost hitt...
Verizon
This is not the kind of behavior you should ever expect from Verizon, Michael. Our team should always be ready to help you with urgency, respect, and professionalism. It's disappointing to learn that we have not been living up to our high standards for c...
May 14, 2025
We went in to switch accounts. We were told that Verizon would pay off our phones with AT&T. We were NEVER told any other instructions. I have spoken with several customer service representatives over the months. I have been told that I cant be reimburse...
Verizon
Hi, we're so sorry to hear about this. Our goal is to not only provide the best wireless network, but provide the best possible experiences for our customers. We will be escalating your review so the appropriate team can look into this. Please fill out t...
April 16, 2025
Mary M
I just experienced the worst customer service ever. The man "helping" me had no interest in helping. I wondered if I had interrupted him playing a game on his phone. He just acted irritated the with my questions so I decided to walk out of the store w...
Verizon
Hi Mary, we're so sorry to hear you didn't have a great time with us. Our goal is to not only provide the best wireless network, but provide the best possible service for our customers. We are always improving and hope you'll give us another chance to tu...
January 31, 2025
Va
I came in to open a line and Kenndy was the person who helped me out. She was awesome and went above and beyond, she took her time helping me figure things out on my account as well as answering any questions I had. She made the process easy, which I app...
Verizon
This is wonderful to hear, Va! We're so glad that Kenndy went above and beyond to help you out. Thanks for taking the time to let us know about your visit. Our team really appreciates the feedback.
January 5, 2025
Michael
As I stood waiting in line, being told the day before they could help me after explaining my issue the day before on the need to return old old phones. I waited in line for 30 minutes and when it came time for my turn, they would not help me as previou...
Verizon
Sorry for the wait, Michael. Our goal is for your store experience to be quick, easy, and enjoyable, so we're sorry we didn't hit the mark this time. We'd love a chance to provide a better experience for you next time and thank you for taking the time to...