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Samsung 4G LTE Network Extender - Support Overview

Get support for your Samsung Network Extender from Verizon Wireless, including the 4G LTE Network Extender for consumers and small businesses.
Troubleshoot 4G LTE Network Extender
Esta herramienta en Internet te ayudará a identificar y resolver problemas con tu dispositivo.

Filtra todos los temas a continuación.


Accesorios

Using Verizon Wireless or Manufacturer Approved Accessories

Check out this info on using compatible accessories.

Configuración, activación básica y guías de usuario

Set Up Favorites - Mobile Web 2.0

Te mostramos cómo agregar tus sitios web favoritos a Mobile Web 2.0.

Alertas y recordatorios

View Status and Alerts - 4G LTE Network Extender for Enterprise

Here's how to view the status and alerts history on your 4G LTE Network Extender for Enterprise.

Hacer copia de seguridad y transferir contenido

Lo básico

How to Check Verizon Coverage in the US

Here's how to to check for Verizon wireless coverage while in the US, find steps to check coverage and determine what the indicators on your device mean.

Preguntas frecuentes sobre el extensor de red LTE

Mejora la cobertura en tu oficina con el extensor de red LTE. Descubre lo que es, aprende cómo configurarlo, obtén consejos para solución de problemas y más.

Network Extender Reference Guide

Here's how to determine what type of Network Extender you have.

Power the Device On / Off - 4G LTE Network Extender

Here's how to turn your 4G LTE Network Extender on / off.

Power the Device On / Off - 4G LTE Network Extender for Enterprise

Here's how to connect your 4G LTE Network Extender for Enterprise to power.

Re-installing PC Card / USB Modem Drivers

Here's how to reinstall PC Card / USB Modem drivers on your Windows computer.

Verizon Wireless Network Extender - Determine Device by SKU

Here's how to determine the Network Extender device by SKU.

View Performance - 4G LTE Network Extender

Here's how to view the bandwidth utilization of your 4G LTE Network Extender.

Bluetooth®

Se escuchan tonos (chirrido) en un auricular Bluetooth® 

Aquí tienes información de asistencia si oyes pitidos o tonos mientras usas audífonos Bluetooth®.

Delete Paired Bluetooth® Connection - Basic Phones

Here's how to delete a paired Bluetooth device from your Basic handset.

Llamadas y marcado

Agregar/eliminar bloqueos de spam - Sitio web de Mi Verizon

Aprende cómo bloquear mensajes de texto de direcciones de correo electrónico o dominios a través del sitio web de Mi Verizon.

Agregar un bloqueo - Bloqueo de llamadas y mensajes - Sitio web de Mi Verizon

En esta información se explica cómo bloquear temporalmente llamadas y mensajes no deseados a través del sitio web de Mi Verizon.

Call Waiting - Basic Phone

Here's how to answer call on your Basic phone while you're on another call.

Compose Text With Numeric Keypad

Here's how to convert numbers to letters using a numeric keypad.

Disable Wait for Dial Tone - Windows®

Here's how to disable the Wait for Dial Tone feature for a phone or modem via your Windows computer.

Asegúrate de ingresar tu número de móvil de 10 dígitos o tu dirección de email correctamente

Esto puede ayudar si tienes problemas para enviar un mensaje de texto/foto.

Eliminar un bloqueo - Bloqueo de llamadas y mensajes - Sitio web de Mi Verizon

Te mostramos cómo eliminar un bloqueo temporal de llamadas o mensajes a través del sitio web de Mi Verizon.

Turn Airplane / Standalone Mode On / Off - Non-Supported Devices

To turn Verizon network services on/off or if they aren't functioning on your mobile device, view this info.

Verify Connection - 4G LTE Network Extender

Here's how to verify you're connected to your 4G LTE Network Extender.

Verify Connection - 4G LTE Network Extender for Enterprise

Here's how to verify you're under coverage on your 4G LTE Network Extender for Enterprise.

Contactos

Exportar contactos como un archivo de valores separados por comas (*.csv) / vCard - Gmail™

Te mostramos cómo exportar contactos desde tu cuenta de Gmail a un archivo CSV.

Importar/exportar contactos desde un archivo de valores separados por comas (*.csv) / vCard - Macintosh

Te mostramos los pasos a seguir para importar y exportar contactos a tu computadora Macintosh.

Importar/exportar contactos desde un archivo de valores separados por comas (*.csv) - Entourage

Conoce cómo importar/exportar contactos desde un archivo de valores separados por comas (*.csv) a través de Entourage. 

Importar contactos desde un archivo de valores separados por comas (*.csv) / vCard - Gmail™

Te mostramos cómo importar tus contactos desde un archivo CSV/vCard a tu cuenta de Gmail.

ID e información del dispositivo

Device Reference - 4G LTE Network Extender

Here's where to locate the reset button, LAN port, power chord input, display indicators, etc. on your 4G LTE Network Extender.

Device Reference - 4G LTE Network Extender for Enterprise

If you're having issues understanding the connections, layout and available ports on your 4G LTE Network Extender for Enterprise, view this info.

My Verizon Website - View Device Info

Here's how to view info (e.g., model, SIM number, trade-in value, etc.) for a device on your account via the My Verizon website.

Verizon Wireless Network Extender - View MAC Address

Here's how to view the MAC address on your Network Extender.

View MAC Address - 4G LTE Network Extender

Here's how to view the Wi-Fi MAC address for your 4G LTE Network Extender.

Configuraciones de dispositivos

Access Configuration Console - 4G LTE Network Extender for Enterprise

Here's how to access the configuration console on your 4G LTE Network Extender for Enterprise.

Access Network Extender Admin - 4G LTE Network Extender

Here's how to monitor and customize your Network Extender via the admin web interface.

Adjust Router Quality of Service (QoS) Settings

Here's how to adjust Router Quality of Service settings.

Configure DHCP - 4G LTE Network Extender for Enterprise

If you're having issues configuring DHCP on your 4G LTE Network Extender for Enterprise, view this info.

Configure LAN Settings - 4G LTE Network Extender for Enterprise

If your 4G LTE Network Extender for Enterprise LAN settings need to be modified, here's how to adjust them.

Configure Network Settings - 4G LTE Network Extender

Here's how to configure network settings (e.g., Default Gateway, IP Address, Subnet Mask, Primary DNS, Secondary DNS, etc.) for your 4G LTE Network Extender.

Configure Transmit Power - 4G LTE Network Extender

Here's how to adjust the transmit power on your Network Extender.

Configure Transmit Power - 4G LTE Network Extender for Enterprise

If you've been instructed to manually configure the power settings of your 4G Network Extender for Enterprise, view this.

Factory Reset - 4G LTE Network Extender

Here's how to restore your default settings on your 4G LTE Network Extender.

Factory Reset - 4G LTE Network Extender for Enterprise

Here's how to restore your default settings on your 4G LTE Network Extender for Enterprise.

Set Admin Password - 4G LTE Network Extender

Here's how to set the admin password on your 4G LTE Network Extender

Set Admin Password - 4G LTE Network Extender for Enterprise

Here's how to set the admin password on your 4G LTE Network Extender for Enterprise.

Email/Gmail

Access MSN (Hotmail), Yahoo, or AOL Email Account with Mobile Web

Here's how to access an MSN (Hotmail), Yahoo, or AOL email account with Mobile Web.

Exportar contactos como un archivo de valores separados por comas (*.csv) / vCard - Gmail™

Te mostramos cómo exportar contactos desde tu cuenta de Gmail a un archivo CSV.

Importar contactos desde un archivo de valores separados por comas (*.csv) / vCard - Gmail™

Te mostramos cómo importar tus contactos desde un archivo CSV/vCard a tu cuenta de Gmail.

GPS y servicios basados en la ubicación

Install the GPS Extension Cable - 4G LTE Network Extender

Here's how to connect the GPS extension cable on your 4G LTE Network Extender.

Install the GPS Extension Cable - 4G LTE Network Extender for Enterprise

Here's how to install the GPS extension cable on your 4G LTE Network Extender for Enterprise.

Internet y navegador de Internet

Activate Mobile Web Service

Here's how to activate Mobile Web on your 3G Basic Phone.

Browsing the Internet with Mobile Web

Here's how to use Mobile Web to browse the internet on your 3G Basic phone.

Cancel Mobile Web Subscriptions

Here's how to cancel mobile web subscriptions on your device.

Clear Temporary Internet Files from the Browser

Here's how to clear temporary internet files (cache, cookies) from the browser.

Eliminar cookies y archivos temporales de Internet - Internet Explorer

Te mostramos cómo eliminar los archivos temporales y las cookies de Internet en Internet Explorer.

Turn Browser Image Setting On / Off - Mobile Web

Here's how to turn the browser image setting for Mobile Web on or off.

Unsubscribe to Premium Content - Mobile Web

Here's how to cancel Mobile Web premium content subscriptions from your 3G Basic phone.

Managed Access (Prioritized) Callers

View Connected Devices - 4G LTE Network Extender

Here's how to view info (e.g., Current Connections, Connections Last Hour, etc.) for devices connected to your 4G LTE Network Extender.

View Connected Devices - 4G LTE Network Extender for Enterprise

Here's how to view the devices connected to your 4G LTE Network Extender for Enterprise.

Memoria/almacenamiento

Check Memory - Basic Phone

Here's how to free up space if your basic phone runs slow / crashes, apps freeze or you can't save media.

Router Configuration Changes

Adjust Firewall / DMZ Settings - Verizon Wireless Network Extender

Here's how to verify firewall / DMZ settings on the Network Extender.

Unblock Ports / IP Addresses - Verizon Wireless Network Extender

Here's the list of ports and IP addresses to unblock on the Network Extender to work with your ISP.

Indicadores/luces de estado

Device Display and Status - 4G LTE Network Extender

Here's how to view the device display to determine the status of your 4G LTE Network Extender.

LED Status Indicators - 4G LTE Network Extender for Enterprise

Here's how to interpret the LED status indicators on your 4G LTE Network Extender for Enterprise.

View Status and Alerts - 4G LTE Network Extender

Here's how to view current status indicators and alerts to verify connectivity for your Network Extender.

Mensajería de texto y multimedia

Enviar un mensaje de foto/video con el email

Conoce cómo enviar un mensaje de foto/video a través del email.

Wi-Fi y red

Unblock Ports / IP Addresses - 4G LTE Network Extender

Here's how to verify ports and IP addresses to unblock for the 4G LTE Network Extender to work with your ISP.