Preguntas frecuentes acerca de las aplicaciones 5G de Verizon

Verizon 5G apps make the most of our 5G Ultra Wideband TT de fibra óptica

Our 5G apps are:

• AR Pro Interactive (Android and iOS)
• Multi-View Experience (Android and iOS)
• Verizon Capture (Android)

Learn more about our AR Pro Interactive, Multi-View Experience and Verizon Capture apps.

Where can I get Verizon 5G apps?

No, Verizon 5G apps are free to download and use. Se pueden aplicar cargos por uso de datos.

The Verizon 5G apps are available today in Google Play™ and the Apple® App Store®.

Download from Google Play:

• AR Pro Interactive (Requires Android 10 or higher)
• Multi-View Experience (Requires Android 10 or higher)
• Verizon Capture (Requires Android 9 or higher)

Download from the Apple App Store (Requires iOS 12 or higher):

• AR Pro Interactive (Also requires A12 Bionic, found on iPhone® XS, XS Max, and XR, or newer)
• Multi-View Experience

No, but they work best on our 5G Ultra Wideband TT network which offers ultrafast speeds and low latency. Our 5G apps also work on devices and plans without 5G Ultra Wideband or 5G Nationwide. TT

Verizon's AR Pro Interactive app gives you a first-hand look into how sports pros perform their signature moves. Watch exclusive interviews and interact with all-stars like Megan Rapinoe, Ray Allen, Tony Finau, Sloane Stephens, and more, in Augmented Reality (AR).

The app features 4 amazing experiences to get you up close and personal to the pros.

To use the AR Pro Interactive app you must have a smartphone that meets the minimum device requirements:

• Un teléfono Android, con Android 10 o posterior
• An Apple iPhone running iOS 12 or higher and equipped with A12 Bionic, found on iPhone XS, XS Max, and XR, or newer

Follow the steps below to enable camera and storage permissions:

iPhone

• Settings > Privacy > Camera > AR Pro Interactive - Toggle the Button
• Settings > Privacy > Photos > AR Pro Interactive > Read and Write

Android

1. Settings > Apps & notifications > See All Apps > AR Pro Interactive > Permissions
2. Tap on Camera > Allow only while using the app
3. Tap on Microphone > Allow only while using the app
4. Tap on Files & Media > Allow only while using the app

*Actual steps may be different on some devices. Refer to your device User Guide for instructions on app managing permissions.

Be in a well-lit area with plenty of space in front of you.

Point the phone at a non-reflective surface and then move the phone in slow circular motion. This will help the AR system understand the environment and find an appropriate surface to place the AR.

To get a closer look at the AR, you can walk up and around it. You can also use your fingers to bring it closer.

Please be aware of your surroundings as you explore the AR experience.

Don't be alarmed if your phone gets warm during use, as this is a power-intensive app. Take breaks from the app if the phone gets too hot.

Our Multi-View Experience app lets you view five simultaneous HD streams of major performances with audio. All videos are on-demand and available for free - anytime and anywhere.

With the Multi-View Experience app you can:

• Stream and switch between five HD camera views simultaneously.
• Re-watch or skip ahead to the top moments of the performance with one click.
• Fast forward, rewind and pause all camera views at once or toggle between camera views to choose your ideal viewing experience.

To use the Multi-View Experience app you must have a smartphone that meets the minimum device requirements:

• Un teléfono Android, con Android 10 o posterior
• An Apple iPhone running iOS 12 or higher

Verizon Capture app gives you the freedom to take and enhance your photos and videos with amazing experiences to elevate your captured moments.

With the Verizon Capture app you can:

• Automatically add location, date, time and layer any special event messages on top of your photo or video
• Accede a experiencias de realidad aumentada (RA) desde tu pantalla y transfórmate en otro personaje
• Crea rápida y fácilmente GIF animados a partir de tus videos
• Let the camera search for things around you to find the perfect element to add to your photo (in Beta)

To use the Verizon Capture app you must have an Android smartphone running Android 9 or higher.

• If you’re having trouble connecting to the app, check your network connection.
• If you have a connection and content is missing, keep in mind that some content may be removed from the app at any time without notice. Check back because new content is always being added.
• Make sure you have the latest version of the app installed.
• Make sure your device has the latest OS (software update) version.

After previous troubleshooting steps have been attempted if any issues persist please send an email to vzw-mkt-5g-app-support@verizon.com.

You may not have enough storage capacity. You can free up storage by deleting unused apps and/or removing photos/videos from your device that have been backed-up to the Cloud.

Ensure you have allowed the AR Pro Interactive App to access the device camera in order to run the AR experience.

Make sure your device has sufficient storage available. If enough storage is available, ensure you've allowed Storage/Photo Library access to the AR Pro Interactive App. How do I enable camera and storage permissions so I can use the AR Pro Interactive app?

AR Lenses can transform you and your friends into new characters with animations by detecting the image of a face. For the AR Lenses, make sure you enable the appropriate permissions on the app and try restarting the app. Note depending on your facial structure, AR Lenses may take some time to recognize your face.

Currently the GIF feature is only available with still and animated stickers. We're planning to expand the AR Lenses features to support GIF creations.

For questions about AR Pro Interactive and Multi-View Experience, email us at vzw-mkt-5g-app-support@verizon.com.