Care Smart FAQs

Select an option below for step-by-step instructions on how to:

• Agrega una Alerta de ubicación
• Add quiet times
• Change ringtone
• Check battery life
• Check watch location
• Edita mensajes rápidos
• Administrar recordatorios
• Call watch
• Remove a location alert
• Remove quiet times
• Turn quiet mode on and off
• Use step counter
• View and delete text messages
• Manage volume controls

Select an option below for step-by-step instruction on how to:

• Aplicación Care Smart - Activa/instala el dispositivo - Apple Watch
• Care Smart - Get Help Fall Detection Event History - Apple Watch
• Care Smart - Place Get Help Call - Apple Watch
• Care Smart app - Dashboard View - Apple Watch

Care Smart app capabilities depend on which watch the wearer is using.

Verizon Care Smart Watch devices aren't compatible with 911 or similar emergency telephone number systems. Calls from Verizon Care Smart Watch devices are placed to a designated recipient (i.e., a primary caregiver or designated secondary user), but won't be placed or forwarded to emergency services personnel. On your Verizon Care Smart Watch, you can't program 911 as one of the telephone numbers to call.

Get Help is an add-on service of the Care Smart app, for Apple Watch Series 4 and above:

• If the watch detects a fall, Get Help alerts caregivers.
• Caregivers stay informed about the watch’s most recent location.
• When Get Help is activated, the trust circle of caregivers can start a group SMS chat.

Get Help alerts the "trust circle" of caregivers when your Apple Watch detects a hard fall and automatically calls 911.* In addition:

• Caregivers can view the watch's GPS location.
• Caregivers can group chat via SMS.
• Event details (time and location) are saved in the history of the Care Smart app.

*If Apple Watch detects the wearer is unresponsive for about a minute after a hard fall, then the watch will automatically call emergency services.

Subscribe to Get Help for Apple Watch* in the Apps and Add-ons section of My Verizon. You must be a Verizon Account Owner or Account Manager to subscribe to Get Help.

*Available for Apple Watch Series 4 and above.

To set up Get Help:

1. Set up Apple Watch according to its plan:

   • Setup Apple Watch using Number Share Mobile* (e.g., the watch shares a mobile phone's number).

     • Care Smart app installs automatically.
   • Setup Apple Watch on a standalone plan (e.g., the watch has its own unique number).
     • Download Care Smart app from the App Store on the Apple Watch.
2. Enroll in Get Help service.
3. Download the Care Smart app.
   • If you are setting up the Apple Watch using Number Share Mobile* (e.g., the watch shares a mobile phone's number).
     1. Download the Care Smart app on your iPhone, and the watch app will install automatically.
   • If you are setting up the Apple Watch on a standalone plan (e.g., the watch has its own unique number).
     1. Download the Care Smart phone app from the App Store or Play Store.
     2. Download the Care Smart watch app from the App Store.
4. Charge and turn on Apple Watch.
   1. Consent to sharing location with caregivers.
   2. Turn on Apple Watch fall detection.
   3. Invite caregivers to trust circle (optional).
5. Set up the Trust Circle.
   1. Invite other caregivers into the trust circle.
   2. Mandatory info needed - First Name, Last Name, smartphone MDN.
   3. Select Primary Caregiver or Trusted Contact role.
6. Set up Care Smart app** on other caregivers smartphones.
   • Each caregiver must accept an invitation to the trust circle, from the watch user or Primary caregiver.

*Number Share setup requires the primary caregiver’s phone be an iPhone with iOS 9 or above.
**Care Smart app is available for Android and Apple iPhone at no additional cost. Caregivers receive notifications regardless of who their mobile carrier is.

When Get Help is showing on your Apple Watch face, you don't have to do anything. As long as your watch is turned on and connected to the Verizon mobile network:

• If your watch detects a fall and you don't respond, it dials 911 and then alerts your caregivers.
• Get Help notifies your trust circle every time you place a call through the Get Help button.
• Your trust circle caregivers can view the last reported location of your watch.

In an emergency, Get Help contacts the trust circle list you created. Cosas que debes saber:

• The watch wearer and any contact with primary caregiver permissions can add, edit or delete contacts from the trust circle.
• The Primary Caregiver and the watch wearer can send invitations to join the trust circle.
  • Anyone with a smartphone and the Care Smart app can be in the trust circle.
  • Each person invited can accept or decline the invitation.
  • There's no limit on the number of caregivers who can be in your trust circle.
• The Primary Caregiver can add or remove caregivers from the trust circle any time.

Here's how location tracking works on Apple Watch with Get Help:

• Care Smart watch app reports its location each time the wearer opens the app.
• Trust Circle members can send a location request to the watch*.
• The watch notifies the wearer when a trust circle member requests their location.
  • The wearer can tap on the alert to send the most current GPS location.
  • If the watch detects an emergency, location requests are answered without the wearer having to approve them.

*If the watch receives more than 50 requests for location in a day, it won't respond to them. The watch will continue to report its location approximately every 15 minutes.

Privacy note: Only designated Primary Caregivers and Trusted Circle contacts with the Care Smart app paired to the Apple Watch can view the watch's location. For more information, see the Care Smart Privacy Policy.

Get Help is an add-on service you manage by logging in to your account at My Verizon. You must be the Verizon Account Owner or Account Manager to enroll in or cancel Get Help.

To end the monthly charges, you must cancel Get Help service in My Verizon (Apps & Add-ons).

Important: Removing or unregistering a watch from the Care Smart app and Get Help feature doesn’t cancel the Get Help service charge.

• You must de-enroll from Get Help service to stop the charges to your Verizon account.
• To remove any line or feature charges (including Get Help Service charges) associated with your devices, use the My Verizon mobile app.

Similarly, if you’ve added Get Help to your plan, but haven’t set up the Care Smart app to use it, you’ll still be charged for the service, though you won’t have access to it.

When you’re wearing your Apple Watch outside of the United States, the Care Smart app won’t send fall detection alerts to your caregivers, and you can’t use the Get Help - Caregiver Alert SOS button to call your emergency contact.

When caregivers are outside the United States, they can access the Care Smart app and receive Trust Circle alerts.

If you don't see Care Smart app on your watch, the app is not installed. See: How do I set up Get Help for Apple Watch?

If you can't pair your watch to Care Smart app, make sure:

• You're enrolled in the Get Help add-on service.
• Your Apple Watch is Series 4 or higher.
• You're attempting to pair with the correct watch.

Your iPhone must be iOS 9 or later to run the Care Smart app.

If you're having trouble setting up Care Smart, contact us:

We welcome your suggestions about Care Smart - caresmart.feedback@verizonwireless.com

There can be instances where the watch can’t be located, including but not limited to:

• Watch is off or battery is dead.
• Watch doesn't have network connectivity.
• Location sharing isn't turned on for the phone user’s Care Smart app.

If Care Smart can't track the location of Apple Watch, make sure that:

• The watch is activated on the Verizon mobile network.
• Watch is turned ON and connected to the network.
• Get Help is displayed on the watch face.
• Watch location settings are ON for "Always" and "Precise Location".