Verizon Privacy Dashboard for mobile customers FAQs

Sign in to the Verizon Privacy Dashboard and then select the type of information you want to access under any category:

• Account and Identity - Information that allows us to recognize you and your account
• Network and customer activity - Information you generate when you use or interact with our products and services
• Insights - Information about you and your activities that we use to personalize your experiences and offers
• Services - Information from additional products and features included in your account

Note: If you don't have a Verizon account, you can't preview personal information directly in the Verizon Privacy Dashboard. You can request a download of personal information after verifying your identity.

To download information we have about you:

1. Sign in to the Verizon Privacy Dashboard.
2. Select Download your information in the Information requests section. You can download a minimum of 30 days worth of information and select any time frame, starting from your first date of service on your current account.
   
   Note: If you're not on an Unlimited data plan, download over a secure Wi-Fi network to avoid using up your data allowance.
3. For your security we'll send an authentication code to the email or mobile phone number associated with your account. Enter this code when requested to verify.

You can request a standard download or an advanced download. Why are there two download options?

Opening the file

The download file will be encrypted and password-protected. For your protection, your download file will automatically expire after 21 days. Here's how to access it before then:

• When your download is ready, we'll provide instructions during download to access your password. You must use the password to access your file.
• The download will be available as a JSON, CSV, or XLS (Excel) file.

Canceling a download request

You can cancel a pending request or wait until your request has been completed and then delete your file.

You will be notified when your download file is ready, which may take up to 45 days. We will notify you if we need more than 45 days.

To request to delete personal information, visit the Verizon Privacy Dashboard, sign in with your credentials and select Delete certain information in the Information requests section. You can also call our dedicated toll-free privacy number at 800-333-3972.

Important: You can't recover personal information once it's been deleted. Once you delete personal information, Verizon will stop collecting the categories of information that you deleted.

As an Account Owner or Account Manager, you may only be able to delete information associated with your line.

Account Members and others can request to download and delete personal information that's not associated with an account by continuing as a guest in the Verizon Privacy Dashboard.

Once you've elected to delete personal information, it will be deleted from our systems and can't be recovered.

We'll keep information that we need to provide and bill you for services, detect fraud, debug or repair our network or detect security threats, meet legal and regulatory obligations, or for other internal business operational purposes. We also keep financial information related to collections and credit bureaus. For example, we need to retain your account information to bill you and to offer you support.

Residents of certain states have the right to submit an appeal for a denied request. To learn more about your rights, please visit the Privacy Policy.

To appeal a denial decision from an individual rights request:

1. Sign in to the Verizon Privacy Dashboard.
2. Select the Request history link in the Information requests section.
3. Select the appeal button next to the applicable request to submit your inquiry.

Note: If you don't see the appeal button and reside in an eligible state, submit your request using the link below your request history. If you want to submit an inquiry regarding an appeal, use the Privacy Inquiry Form.

Two download options are available when you request personal information: Standard and Advanced. For your privacy and security, highly sensitive information (e.g., credit card information, Social Security number, passwords, etc.) won't be displayed in any download file.

Here are your options:

• Standard download (recommended): A standard download includes basic personal information but, for safety and security, does not include more sensitive information, such as data usage records, browsing history, and geolocation data.
• Advanced download: An advanced download includes everything in the standard download plus more sensitive information.
  • Sensitive information could include data usage records, browsing history, and geolocation data.
  • For security reasons, it may take longer for Verizon to process an advanced download.
  • You can submit the consent form through the Verizon Privacy Dashboard after you verify your identity and make your request for an advanced download.

For your security, some of the information displayed on the Verizon Privacy Dashboard will be masked. Some masked information will be displayed if you download a copy of personal information. However, highly sensitive information, such as credit card information, Social Security number, and passwords, won't be displayed in either the Verizon Privacy Dashboard or a download file.

Guest users who don't have an account with Verizon won't be able to preview their personal information directly in the Verizon Privacy Dashboard. However, they will be able to request a download of personal information after verifying their identity.

You can submit a request, free of charge, through the Verizon Privacy Dashboard.

The privacy laws in certain US states give consumers the right to say "no" to the sale of personal information and limit the use and sharing of personal information for cross-contextual targeted advertising purposes.

• Our customers and website visitors can limit the sale and sharing of personal information as well as the use of this information for certain types of targeted advertising. Certain states give consumers the right to make these opt out choices. California law also gives business customers the right to limit the sale and sharing of personal information. These selling, sharing and targeting activities are defined by the laws and fall into two different areas:
  • Online selling/sharing/targeting occurs when we share information with advertising technology companies present on our websites who combine that information with information they collect about your visits to other sites or that they otherwise have about you to provide more personalized advertising to you. This occurs through the use of cookies, pixels, tags and similar technologies.
  • Offline selling/sharing/targeting occurs when we obtain personal information from or share personal information we have about you with other companies to better target ads to you and when we use personal information as part of our own advertising programs.

You can let us know that you do not want personal information about you used for these activities by opting out. Most customers can log in to opt out of both online and offline selling, sharing and targeting. Visitors will need to take two steps to opt out of both online and offline activities. Instructions for each type of user are provided at https://espanol.verizon.com/privacy/your-privacy-choices#/.

We also recognize browser-based Global Privacy Control signals in the same way as when you opt out as a customer or visitor as described on this page.

Visit Your Privacy Choices for a description of our activities and your opt out choices.

No, you can't change any of the values in the download file. You can request that we delete or correct certain information from the Verizon Privacy Dashboard. Information specific to your account can also be edited by accessing your profile settings in the Account tab featured on the My Verizon portal (e.g., home address, password, and billing information).

Your bill includes calls that reach a full connection and are billed. Your download file may include calls that didn't reach a full connection, such as calls that were placed but not answered, and calls that are not billed, such as calls to toll-free numbers and 911.

Account Owners and Account Managers are only able to request file downloads for their individual mobile number and any devices on their account that aren’t capable of receiving a text message. Account Owners and Account Managers can access certain information about all of the lines on their account by signing in to My Verizon website and the My Verizon app. For example, the information available includes the phone numbers and devices on the account, call histories, and data usage.

For security purposes, you must have an active Verizon mobile phone number to receive text messages and you must have a registered email address older than 30 days.

Yes, you can submit a request to access, correct or delete personal information Verizon has collected from or about you. The authorized retailer may have independently collected personal information from or about you. For more information, please contact the authorized retailer.

If you're a former Verizon mobile customer and we are able to verify your identity, you can submit a request to access, correct or delete personal information that Verizon may still have on file.

In order to verify former customers and identify the correct account, we require certain information, including your Social Security number, name, address and birthdate, as well as a government-issued photo ID such as a driver's license or state ID. We also require an email address for notifications, and to reconfirm it's you when you return.

Yes, you can submit a request to access, correct or delete personal information by selecting I don't have an account on the Verizon Privacy Dashboard on a laptop or desktop computer. To verify your identity, we need basic information about you, including your name and address, as well as a government-issued photo ID such as a driver's license or state ID. We also require an email address for notifications, and to reconfirm it's you when you return.

Any customer with an active account can request a download of personal information through our dedicated toll-free privacy number, 800-333-3972. Depending on your account role, the steps to authenticate will vary:

Account Owner authentication - You must complete two methods of authentication (Account PIN and a one-time PIN to your mobile number) to validate your identity and to continue with your request.

Note: If you’re an Account Owner and forgot your Account PIN, you’ll be asked to reset your Account PIN in My Verizon.

Learn more about Verizon mobile Account PINs.

Account Member authentication - You must validate your identity with a one-time PIN which will be sent to your mobile number or your email address on file.

Note: If you're unable to get a text message notification, you'll get an update by email if we have your email address on file. If your request cannot be completed through the toll-free privacy number, you can go to the Verizon Privacy Dashboard to submit your request.

If you made a request via our dedicated privacy toll-free number: 800-333-3972, you'll be notified either by text or email when your request is ready. You can also check the status of your request in the Request History section of the Verizon Privacy Dashboard.

An authorized agent is a business or individual that is assigned by a Verizon customer to exercise certain privacy choices. The options vary by state but may include requesting to access, delete or correct personal information and certain opt-out choices. We’ll need some basic information to grant the authorized agent the ability to exercise these choices. You can change or cancel your authorized agents at any time. An agent's authorization will expire automatically in 6 months unless you renew it.

You can authorize a business or individual as your authorized agent through the Verizon Privacy Dashboard. To assign an agent, you'll need the following information:

• The name and address of the business or individual acting as your agent.
• Your contact information; a phone number we can use to link you to your agent.
• The email address of the person who will serve as your agent to exercise your privacy choices.

To assign an agent, sign in to the Verizon Privacy Dashboard and select Assign and manage your authorized agent.

Note: You can only assign one agent at a time to act on your behalf.

Once you assign an authorized agent for your account, they can exercise certain privacy choices for your account on your behalf as long as the account isn't suspended or disconnected. These choices vary by state but may include the ability to request a download, deletion or correction of personal information and certain opt-out choices.

An authorized agent on behalf of the consumer can opt out of the sale or sharing of personal information and cross-contextual targeted advertising. Visit Your Privacy Choices to learn more.

Note: Both you and your agent will be notified whenever the agent exercises a privacy choice on your behalf.

Here's how to remove any authorized agents you've designated at any time.

• Sign in to the Verizon Privacy Dashboard and select Assign and manage your authorized agent.
• Find the name of the agent assigned to act on your behalf.
• Select Remove agent and follow the instructions to remove the agent from your account.

To remove any other agents you have designated, contact us via the Privacy Inquiry Form.

If you would like to submit a request to correct personal information in the Verizon Privacy Dashboard:

• Sign in to the Verizon Privacy Dashboard
• See the Information requests section.
• Choose Make a correction and edit information we have about you as needed.

Note: Some information isn't eligible for correction, for example, if it's required for operational purposes or another exemptible reason.

The downloaded personal information file requires a third-party software to open. We recommend 7zip or Winzip for Windows users or Keka for Mac users. You should also try clearing your internet cache, temporary files, and cookies, located under the history section of your browser. Once you've done this, try to download again.

How do I view the JSON file I downloaded from the Verizon Privacy Dashboard?

You can view JSON files on Windows, Mac OS X and Linux with the Firefox browser using the JSONView add-on. For instructions specific to your computer refer to your OS below.

Note: If you're not on an Unlimited data plan, we suggest downloading the file over a secure Wi-Fi network to avoid consuming your available data.

Windows

1. Unzip the file using third-party software such as WinZip. This software is available for free from several sources. Make sure that you download from a reputable and safe website.
2. Open the JSON files with a text editor like Notepad, WordPad or Altova XMLSpy to access the contents.
3. Right-click on the file and then choose Open With from the drop-down menu.
4. Select Notepad (or other text editor) in the submenu. If your text editor isn't listed, select Browse to find it.

Mac OS X

Open the JSON files using Apple TextEdit or other compatible text editor which will allow you to view the contents. You can also use Bare Bones TextWrangler which is a text and HTML editor designed for Mac PCs or MacVim designed for Mac OS X.

Linus

Open and access JSON files with Vim for Linux, which is a highly configurable text editor, or you can use another editor such as Pico or GNU Emacs.

We keep information that we need to provide and bill you for services, detect fraud, debug or repair our network or detect security threats, meet legal and regulatory obligations, or for other internal business operational purposes. We also keep financial information related to collections and credit bureaus.

Verizon was unable to verify your identity based on your ID. It's possible that the name and address on the document didn't match the details filled out online, the quality of the image provided was poor, or the document wasn't verified as legitimate. Try again if you believe this is an error.

Sometimes documents aren't accepted due to image capture issues, which can happen when using the web portal to submit your documents instead of using the app. The app will guide you to capture a clear image of the document to verify your identity. Make sure the image fits within all four corners of the screen where indicated.

You can check the status of your request by signing in to the Verizon Privacy Dashboard.

No, you would have to submit a new download request.

If you received a notification about a download of personal information, then we received a request from someone who successfully passed security verification

If no one on your account initiated this request, it may have been submitted fraudulently. Take the following actions to secure your account:

• If you suspect fraudulent activity, visit https://espanol.verizon.com/fraud/ or contact our Fraud Protection Team toll-free at 877-462-5825.
• We recommend you take additional precautions:
  • Reset your Verizon Account PIN.
  • Reset passwords on all your Verizon online accounts as well as non-Verizon accounts, particularly from financial institutions.
  • Review your Verizon account to see if any unauthorized purchases or account changes have been made.

If you suspect fraudulent activity, you can submit a claim to our Customer Protection Team at https://espanol.verizon.com/fraud/.