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Introducción
Julio de 2021
2021 de marzo
Diciembre 2020
2020 de noviembre
Octubre de 2020
2020 de mayo
Abril de 2020
Septiembre de 2019
Junio de 2019
2019 de marzo
Enero de 2019
Diciembre 2018
2018 de agosto
2018 de mayo
2018 de febrero
Diciembre 2017
2017 de noviembre
Octubre de 2017
Septiembre de 2017

One Talk Enhancements

Mira las últimas optimizaciones del servicio One Talk de Verizon. Vuelve a visitar esta página con frecuencia para estar al tanto de las últimas novedades relacionadas con One Talk.

Julio de 2021

2021 de marzo

Diciembre 2020

2020 de noviembre

Octubre de 2020

2020 de mayo

Abril de 2020

Septiembre de 2019

Junio de 2019

2019 de marzo

One Talk Caller Name ID

One Talk Caller Name ID is a service that provides proper caller identification on an incoming call, received by an active smartphone, desk phone and mobile clients (apps).

One Talk Caller Name ID is able to provide the basic contact details of incoming callers; the presentation of information is based on the user interface capabilities of the device. The following information will be presented for an incoming call received on either the Enhanced Dialer or the Mobile app

First and last name
Calling number

For calls routed by an Automated Receptionist or a Hunt Group to a One Talk desk phone and both versions of the Mobile App (Android™ and iOS), an additional piece of information presented on the device's screen. The additional information will provide the name of the AR or HG routing the call to the proper end point (VIA: Name of the AR or HG will display below the Name and Number of the originating caller).

Things to know about One Talk Caller Name ID:

The One Talk Caller Name ID SFO can be added to a smartphone, desk phone, mobile client and Hunt Group; the SFO is 86064
One Talk Caller Name ID doesn't require a contract and can be removed any time
One Talk Caller Name ID costs $2.99/month per line

Desk phone Business Directory Download

Businesses require the ability to have user information from their business associates, employees, vendors and partners to be automatically downloaded to One Talk desk phones

Desk phone Business Directory is a feature which will download information to an enabled One Talk desk phone from the following sections in the One Talk Portal:

Setup user info
Virtual On Net extensions
Recepcionista automatizado
Grupo de búsqueda

Business owners will have the ability to enable the feature and specify what desk phones in a given Group should receive the information. The user information can only be downloaded to desk phones; smartphones and mobile apps are not compatible with this feature.

Desk phones will receive the following information from the One Talk Portal:

Número telefónico
First and last name
Extensión

Things to know about the Business Directory:

The Business Directory is a unidirectional push from the One Talk portal down to the desk phone(s)
The Business Directory is read-only; manual entries to it are not allowed
The Business Directory can only be updated through the One Talk portal
The maximum number of entries for each Directory (Local and Business) is 1000 entries

Enero de 2019

Diciembre 2018

2018 de agosto

2018 de mayo

Introducing Busy Lamp Field

Busy Lamp Field (BLF) allows One Talk desk phone users to monitor the status of other users in their group and answer incoming calls for the monitored extensions. For use on the One Talk T46G/T46GW using the EXP40 expansion module and T49G desk phone models. This desk-phone-only feature is configured and enabled using the One Talk portal by the SPOC or admin.

Once enabled, a single line appearance is presented for each monitored extension on the monitoring user's desk phone. The line appearance displays the state of the monitored extension's presence through the LED on the desk phone line key button. Users can answer an incoming call on the monitored extension using their line by pressing the BLF extension's line button when that extension is ringing. Users can make use of other calling features, such as transfer and conference to manage calls.

Key Features:

Monitor up to 50 lines on a single desk phone.
Bridging and Busy Lamp Field (BLF) can be used on the same desk phone.
Monitored lines ONLY fill up line keys not already in use for Speed Dials or Intercom or Bridged Line keys.
Customer-configured Speed Dials or Intercom line keys are not overwritten or changed.
Monitored lines have to be in the same group within the account.
The monitoring desk phone receives an alert (beep) for incoming calls for monitored users, including a visual display on the desk phone that allows a call to be answered. If more than one incoming call for monitored lines is received, the lines are shown in the sequence they arrive. The visual display provides the caller information (from and to phone number).

For more information about the Busy Lamp Field, see:

One Talk FAQs
Busy Lamp Field Guide (PDF*)

2018 de febrero

Introducing Music on Hold - Group Business Feature

Music on Hold allows your business to play system or custom music to a caller when placed "on hold" or when a call is "parked". When enabled, this feature eliminates the silence or dead air a customer experiences when placed on Hold. As a One Talk subscriber, this feature will be available at no additional cost and can be enabled from the One Talk portal.

Key Features:

Flexibility to set up Music on Hold for each specific Group within the same account
Example: Group 1 enables Music on Hold and utilizes the default System Selection, Group 2 uses a custom audio file and Group 3 leaves the feature off
Choose from a default music selection or upload a custom audio file
Integration or use of external Music on Hold services is not supported at this time with One Talk

Custom Audio Files

To use or record your own legally usable music or announcement, make sure the resulting audio file meets the following criteria:

WAV file format:

CCITT, u-lawor a-law codec
8 kHz (sampling rate/frequency)
8-bit mono
5 MB or less total file size

Recording Your Own Audio File

To record your own music or announcement, we recommend downloading and using the Broadsoft Recorder (searchable under that name from the Apple® App Store® or Google Play™ Store). The Broadsoft Recorder formats the recording for you, so it's simple to use.

Formatting an Existing Audio File

Alternatively, you can use other programs and applications such as G711.org to format existing Digital Rights Management (DRM) free audio files to the correct specifications.

For additional information regarding the Music on Hold feature, please see Enable / Disable Hold Music - One Talk Portal.

Diciembre 2017

2017 de noviembre

Call Park & Retrieve

One Talk desk phone customers now have the ability to park an active call to another 2- 6-digit extension or full 10-digit number within the same group. Parking a call allows another employee with a different extension the ability to retrieve the call on their desk phone. You can also park a call to your own extension, which is similar to placing a call on hold, but with a ringback reminder.

The Call Park functionality is introduced in the desk phone firmware update starting on November 28, 2017. Desk phones with firmware version 20.28 and higher will support this new feature.

After the desk-phone firmware update, a new "Park" soft key button will be visible. When a call is parked to the desk phone, a "Retrieve" button will appear on your desk phone. In addition to the Park button, the End Call and Conference buttons are moved under a "More" button during an active call.

Important Details:

Only 1 call can be parked on any One Talk phone number at any time for retrieval within the same group. Attempts to park a second call (when 2 or more lines are in use) result in a fast busy tone.
Desk phone LCD screen displays notification that a call is parked and emits an audio beep every 15 seconds until call is retrieved.
- Notification is cancelled if the user makes an outbound call, receives an incoming call or 45 seconds passes.
Calls stay parked for 45 seconds before ringing back to the One Talk phone number that parked the call, if not retrieved from the parked extension.
If multiple phones share the same number, each desk phone receives the Park notification.
Call Park notification beep volume can be increased or decreased, using the volume button. This volume setting is separate from the ringer volume.
The desk phone LCD screen will display notification that there is a parked call over the talking screen (even if an existing call is on hold). A user cannot use programmed speed dial keys after parking a call to enter the extension or phone number.
Calls cannot be parked to One Talk phone numbers or extensions in a different group.

For more information about Call Park & Retrieve, see:

One Talk FAQs
Cómo funciona
Park / Retrieve Call - Desk Phone - One Talk
Park / Retrieve Call - Mobile App / Basic Dialer - One Talk

Octubre de 2017

Septiembre de 2017

Caller Line ID Delivery Enhancement

Caller Line ID Delivery (the outbound calling number) has been enhanced to allow use of any 10-digit phone number (including 800 numbers) to be utilized and displayed as the outbound Caller ID phone number. Customers are no longer restricted to use of only One Talk phone numbers when enabling this group feature.

How Does Caller Line ID Delivery Work?

Caller Line ID Delivery is a Business or Group feature that when enabled, allows one phone number (10 digits) to display for outbound calls from all One Talk phone numbers in the group. Every outbound call made displays the same 10-digit phone number defined by the business administrator (SPOC) within the One Talk Portal in My Business. This is especially useful for businesses that want to have the primary business number as the call back ID for all outgoing calls.

Example:

Business administrator (SPOC) enables the Caller Line ID Delivery feature and inputs 111-222-3333 as the 10-digit phone number.
Sales agent makes an outbound call to a customer. The customer receives the call and the Caller ID displays 111-222-3333. The 111.222.3333 displays as the outbound Caller Line ID for all One Talk phone numbers in the group.

Detalles importantes

At initial setup, the Caller Line ID Delivery is set as a default to "Use individual numbers", meaning the individual's One Talk phone number displays to others when making outbound calls.
When activated by the SPOC, all One Talk numbers display the phone number entered by the SPOC when making outbound calls with the exception of calls made to 911.
- When dialing 911, the 911 operator will see the originator's 'actual' device phone number instead of the CLID number entered in the portal.
Segregating specific One Talk phone numbers within a group in order to display their individual number is not supported at this time.
Customers should be cognizant of the phone number entered into the Caller Line ID Delivery field in the One Talk Portal in My Business as callers will attempt to call back the number shown in their device call logs.

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One Talk Enhancements