These features are common across the group of users using One Talk in their businesses and are configured and managed using the One Talk portal.
Business features with description and steps to access:
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- Business Features
- Account Codes
- Recepcionista automatizado
- Call Queue
- Llamadas al identificador de línea
- Custom Ringback
- Transferencia grupal
- Hunt Group - Messaging (Text/SMS/MMS)
- Hunt Group - Voice
- Music on Hold
- Remote Group Pickup
- Calendario
- Virtual On-Net Extensions
- User Features
- 6-Way Conference
- Rechazo de llamadas anónimas
- Automatic Callback
- Bridge Line
- Business Directory Download
- Busy Lamp Field
- Call Barge
- Transferencia de llamadas
- Llamada pendiente
- Call Move
- Call Park & Retrieve
- Reubicación de llamadas
- Llamada en espera
- Bloqueo de identificador de llamadas
- ID de la persona que llama con nombre
- Calling Plan
- No molestar
- Extension Dialing
- Fax
- Intercom
- Internal Calling ID
- La misma línea
- Buzón de voz básico One Talk
- Buzón de voz visual básico One Talk
- One Talk Premium Visual Voicemail
- One Talk Voicemail to Email
- One Talk Voicemail to Text
- Paging
- Pre-Alerting Announcement
- Remote Call Pickup with Barge In
- Reporting & Analytics
- Selective Call Acceptance / Rejection
- Simultaneous Ring Service
- Mensajería de texto
- Videollamadas
- Voicemail Operator Opt Out
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One Talk Features
Descripción | How To |
Codes that allow you to associate individual calls with a specific code for tracking purposes. The system administrator can later view the calls placed using each code. Account Codes can be enabled and configured via Business Features in the One Talk portal, as shown in the How To column. Account Code usage can be tracked from mobile device calls. |
Steps to Access: One Talk > Portal > Features > Account Code How to Utilize Account Codes: Account Codes |
Descripción | How To |
The Automated Receptionist answers incoming calls to your business and allows the caller to select which department or person they wish to speak with. Incoming callers are presented with a greeting and options to choose from (press 1 for sales, etc.) and then routed to the selection they make. Different options can be made available depending on the schedule (Business Hours, After Hours and Holiday) using the One Talk portal. Both One Talk and non-One Talk phone numbers can be utilized in the Automated Receptionist setup. |
Steps to Access: One Talk Portal > Manage Automated Receptionist (Overview) How To: View/Manage Auto Receptionist How To: Purchase Auto Receptionist Custom Audio File requirements WAV file format:
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Descripción | How To |
One Talk Call Queue enables incoming calls to be routed to specific business lines (up to 40 One Talk lines). If all members are busy, the call will be placed in queue (hold) until a line is available for the call.
Queue routing options:
Queue configuration allows callers with an option to opt out of the queue.
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For additional details, refer to One Talk Administrator Guide |
Descripción | How To |
Caller Line ID Delivery allows one phone number (10 digits) to display for outbound calls from all One Talk phone numbers in the group. Every outbound call made displays the same 10-digit phone number. Calling Line ID Delivery can be enabled and configured via Business Features in the One Talk portal, as show in the How To column. |
Steps to Access: One Talk Portal > Features > Calling Line ID Delivery |
Descripción | How To |
Upload custom audio file that gets played (i.e., music or an advertisement) when callers dial a One Talk business line. This replaces the standard ringtone for One Talk phone numbers in the group. Custom Ringback is a Group Business Feature that is enabled and configured via Business Features in the One Talk portal, as shown in the How To column. |
Steps to Access: One Talk Portal > Features > Custom Ringback |
Descripción | How To |
Messaging for Hunt Groups can help businesses enhance communications with customers, partners, vendors, and employees.
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For additional information, refer to One Talk Administrator's Guide. |
Descripción | How To |
Set and apply rules for passing incoming calls to the first available line in the pre-defined group of One Talk users/lines. All phone numbers must have One Talk service to be configured in the Hunt Group. A Hunt Group is configured via the One Talk portal, as shown in the How To column.
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Steps to Access: One Talk Portal > Manage Hunt Group How To: View/Manage Hunt Group How To: Purchase Hunt Group - One Talk Portal For additional information, refer to One Talk Administrator's Guide. |
Descripción | How To |
A Group Business feature that plays a custom or default music when a caller is placed on hold or parked. Music on Hold can be enabled and configured via the One Talk portal, as shown in the How To column. |
Steps to Access: One Talk Portal > Features > Music on Hold Enable / Disable Hold Music - One Talk Portal |
Descripción | How To |
Ensures calls are answered by allowing you to remotely pick up someone else's ringing line in the group from your phone. Remote Group Pickup can be enabled and configured via Business features in the One Talk portal, as shown in the How To column. |
Steps to Access: One Talk Portal > Features > Remote Group Pickup Calls to an employee's mobile device can be answered by a user in the prescribed group located in the office by dialing **97 + extension. |
Descripción | How To |
Allows the company to set office hours of operation and holidays. These scheduled hours can be used for call-management features at the user and group level. Applies to all mobile users. Can be used to systematically redirect after-hour calls to an answering service or voicemail, or to an employee in an appropriate time zone. A Schedule can be enabled and configured via Business Features in the One Talk portal, as shown in the How To column. |
Steps to Access: One Talk Portal > Features > Schedule How to Create New Schedule: Create New Schedule How to View/Update Schedule: View/Update Schedule |
Descripción | How To |
Allows the business to create short codes or extensions for dialing external numbers (e.g., 800 numbers and PBX Direct Inward Dialed numbers) that can be dialed as an extension from One Talk devices. Virtual On-Net Extensions can be enabled and configured via Business Features in the One Talk portal, as show in the How To column. |
Steps to Access: One Talk Portal > Features > Virtual On-Net Extensions How to: Create Virtual On-Net Extensions |
These user features are offered and managed at the individual user level for each One Talk phone number. Users can access all the features through the One Talk portal if access is granted by the administrator. Some features are available on the desk phone or mobile app:
User features with description and steps to access:
Descripción | How To |
Expand a voice call to include up to 6 participants without dialing in a conference bridge. | Feature is utilized during an active call and can be performed using the mobile app or desk phone. How To: Merging Multiple Calls |
Descripción | How To |
Your business will not receive calls unless there is a Caller ID number from the caller. Anonymous Call Rejection is enabled and configured in the One Talk portal by managing the individual One Talk phone number's User Features, as show in the How To column. |
The feature can also be enabled or disabled, using the One Talk mobile app Portal: One Talk Portal > Lines & Devices > Select Phone Number (User Features) Mobile App: Menu > Features & Settings > Call Features > Anonymous Call Rejection |
Descripción | How To |
Automatically redial a busy number until it is available. Automatic Callback is enabled in the One Talk portal by managing the individual One Talk phone number's User Features, as show in the How To column. |
Steps to Access: One Talk Portal > Lines & Devices > Select Phone Number (User Features) |
Descripción | How To |
The Bridged Line feature allows you to set up your phone as an admin so you can monitor, answer or place calls coming to another person who has shared the line of his / her desktop phone. Commonly used for receptionists or business associates to cover incoming calls for each other.
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Feature is configured via the One Talk portal and requires a T41P, T41S/SW, T46G/GW, T46S/SW, T49G and VZP59 desk phone model. Steps to Access: One Talk Portal > Lines&Devices > Select Phone Number (Bridge) How To: Set up Bridging - One Talk Portal How To Video: Using the Bridged Line Feature on One Talk |
Descripción | How To |
Busy Lamp Field (BLF) allows One Talk desk phone users to monitor status and answer up to 50 One Talk lines from a single desk phone. For use on the One Talk T46G/T46GW, T46S/SW, T49G and VZP59 desk phone models. BLF can be used on a desk phone with a bridged line. Bridging allows you to make outbound calls from the bridged line. Busy Lamp Field only allows you to answer a monitored line when an incoming call is received. You can't initiate a call on a monitored line using BLF. |
To utilize the Busy Lamp Field feature, the customer must have compatible desk phones and access the One Talk portal. Check out the release notes for more details. Busy Lamp Field Guide (PDF*) |
Descripción | How To |
Call Barge is also presented to a user when line sharing between their multiple devices, allowing the user to enter an active call from one of their other devices. If on an active call on their desk phone, the user can press the bubble for that call on their smartphone and join that call. |
Descripción | How To |
Keep your business in touch with callers by automatically forwarding incoming calls to the best available resource. Available options include: Always, Busy, No Answer and Select. Call Forwarding Always - Forwards all calls to your phone number to another destination. Call Forward Busy - Forwards calls to another destination when your phone number is busy. Call Forward No Answer - Forwards calls to another destination when you don't answer the phone after 5 or more rings. Call Forward Selective - Forwards select calls based on predefined criteria, including specific phone numbers that might call you, and schedules are defined for the service to be active. |
Call Forwarding can be configured and enabled via the One Talk mobile app, desk phone or One Talk portal, using the following steps: Mobile app: Menu > Call Forwarding Mobile App: Menu > Features&Settings > Call Forwarding>CF Always, CF Busy, CF No Answer Desk phone: Menu > Features > Call Forward One Talk portal: Line & Devices > Select Phone Number (User Features) |
Descripción | How To |
A user can temporarily suspend an active call before rejoining on the same device or another associated with the same number. The Call Hold feature is used when moving a phone call from one device to another that uses the same One Talk phone. | Call Hold is available during an active call when using the One Talk mobile app, desk phone and iPhone configured with One Talk service. |
Descripción | How To |
During an active phone call, calls can be moved between devices, so there is no disruption in calls as the employee changes locations. Example: A phone call is answered on a desk phone, the call is placed on hold and retrieved from the One Talk mobile app or vice versa. |
How to Video: Move a Call |
Descripción | How To |
A form of call hold that allows you to assign or "park" an active call to another member's extension or 10-digit telephone number for retrieval within the same group. The call can also be retrieved by the person who parked the call. Parking against your own extension is just like placing a call on hold, but with a ringback reminder. If Music on Hold is enabled, callers will hear music. |
Call Park & Retrieve is primarily used on desk phones. How To: Park/Retrieve Call - Desk Phone - One Talk How To: Park/Retrieve Call - Mobile App/Basic Dialer - One Talk |
Descripción | How To |
Allows you to send (transfer) an active phone call to another phone number. While on a call, tap the Transfer button and dial the number or select the appropriate contact to whom you want to transfer the call. Calls can be transferred to One Talk and non-One Talk numbers. One Talk offers 2 types of Call Transfer including: Direct Transfer - Connects the call on hold with the new recipient automatically. Consultative Transfer - Places the first call on hold while you connect with the new party. This allows you to prepare the recipient for the call you are transferring. |
Call Transfer is available for use during an active call on the One Talk mobile app and desk phones. How To Video: Transfer call using One Talk Mobile App How To: Consultative Transfer Call - One Talk How To: Transfer Call - One Talk |
Descripción | How To |
Prevents your number from being sent on outgoing caller ID. Caller ID Blocking is enabled in the One Talk portal by managing the individual One Talk phone number User Features using the path in the How To column. |
Steps to Access: One Talk Portal > Lines&Devices > Select Phone Number (User Features) |
Descripción | How To |
You can require authorization codes for dialing outside of the One Talk business group; that could include calls to Local /Long Distance and / or international numbers. The Calling Plan feature is enabled in the One Talk portal by managing the individual One Talk phone number User Features, as shown in the How To column. |
Steps to Access: One Talk Portal > Lines & Devices > Select Phone Number (Calling Plan) |
Descripción | How To |
Do Not Disturb (DND) is enabled on a per-device basis and available in the One Talk mobile app and desk phones. When enabled, that specific device will not ring when receiving an incoming call. If multiple devices share the same phone number, the other devices will ring. If Do Not Disturb is enabled on a device with no other devices sharing that phone number, calls will go to voice mail. |
Steps to Enable: One Talk Mobile App: Select Menu > Do Not Disturb Desk Phone: Select the DND button How To: Turn DND on/off Desk Phone One Talk |
Descripción | How To |
Allows One Talk users to call another One Talk user using a predefined 2- to 6-digit extension in place of the full 10-digit phone number. The 2- to 6-digit extension is configured in the One Talk portal. | How To: Update Extension Number - One Talk Portal |
Descripción | How To |
Inbound faxing capability for users when they have Premium Visual Voicemail.
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Descripción | How To |
Allows One Talk users within the same company to call each other by using the last 4-6 digits of the number and having the call auto answered on a speaker phone.
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How To: Enable/Disable Intercom Desk Phone One Talk How To: Setup Intercom Key Desk Phone How To: Use Intercom Key Desk Phone One Talk |
Descripción | How To |
The Calling ID Name field is configured via the One Talk portal and only displays the name entered when calling between One Talk phone numbers in the account. The Caller ID information is updated in the Lines & Devices page of the One Talk portal. | Steps to Access: One Talk Portal > Lines & Devices > Select Phone Number Edit User Information |
Descripción | How To |
Allows the use of a phone line (MTN) on up to 8 devices per user in the following combination: 1 smartphone, up to 2 desk phones and up to 5 One Talk mobile apps. All devices sharing the line are able to place / receive phone calls, but are limited to 3 simultaneous calls among all of the devices (see the Shared Call Appearance Feature). |
Descripción | How To |
Available for One Talk desk phones and mobile app.
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For more information about basic voicemail, see Voicemail Comparison. How To: Voicemail Setup - Desk Phone How To: Retrieving Voicemail on One Talk Desk Phone How To Video: Retrieving Voicemail on One Talk Mobile App |
Descripción | How To |
Available for specific Android™ smartphones and Apple iPhone devices with One Talk service added. See eligible device compatibility.
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Descripción | How To |
Available for specific Android smart phone devices with One Talk service added. See eligible devices for compatibility.
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Descripción | How To |
Voicemail to email allows a user to have up to 2 email addresses assigned to receive a voicemail to email notification.
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Descripción | How To |
Desk phones can place a paging call to all other One Talk capable desk phones on the same LAN.
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For additional details, refer to One Talk Administrator Guide. |
Descripción | How To |
Play an audio file of your choice while the caller waits to be connected when your number is called. Pre-Alerting Announcement is enabled in the One Talk portal by managing the individual One Talk phone number User Features using the path in the How To column. |
Steps to Access: One Talk Portal: Lines & Devices>Select Phone Number (User Features) |
Descripción | How To |
Allows other members of your business to remotely pick up your line while it is ringing or join your call in progress with or without a warning tone. Remote Call Pickup with Barge In can be disabled in the One Talk portal by managing the individual One Talk phone number User Features using the path in the How To column. |
Steps to Access: One Talk Portal: Lines & Devices > Select Phone Number (User Features) |
Descripción | How To |
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For additional details, refer to One Talk Administrator Guide. |
Descripción | How To |
Allows members to accept specific calls based on conditions the user defines. Accepts or rejects incoming calls based on pre-defined conditions. Selective Call Acceptance / Rejection can be enabled and configured in the One Talk portal. The individual One Talk phone number User Features using the path in the How To column. |
Steps to Access: One Talk Portal: Lines & Devices>Select Phone Number (User Features) |
Descripción | How To |
Allows members to have more than one phone number ring when someone calls your number. Configure up to 10 phone numbers to ring when someone calls your number. Numbers can include One Talk and non-One Talk phone numbers. Simultaneous Ring can be enabled and configured in the One Talk portal by managing the individual One Talk phone number User Features using the path in the How To column. |
Steps to Access: One Talk Portal: Lines & Devices>Select Phone Number (User Features) |
Descripción | How To |
Mobile devices associated with smartphones, One Talk Dialer or One Talk mobile app can send and receive text messages. | How To: One Talk for Android - Quick Guide (PDF*) How To: One Talk for iOS - Quick Guide (PDF*) |
Descripción | How To |
Telephone numbers associated with video capability can receive and send video in a 2-party call. Compatible with the T49G and VZP59 desk phone, One Talk mobile app to any Video Calling-enabled Android smartphone or tablet. Video Calling is not compatible with FaceTime on iOS devices. |
How To: Adding Video to a Voice Call How To: Making a Video Call on One Talk How To: One Talk for Android - Quick Guide (PDF*) How To: One Talk for iOS - Quick Guide (PDF*) |
*Para ver el archivo PDF, es posible que debas descargar el programa gratuito Adobe Acrobat Reader.
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