Legacy set-top box upgrade program

Option 1: Recycle your old equipment

To recycle your equipment, check for recycling facilities in your state or community.

Option 2: Return with the provided shipping label

Pack your old equipment and power cord in a shipping box (use the box from your new equipment if it fits). Seal the box with your old equipment and apply the return label provided over the original shipping label. Contact the carrier for drop off locations closest to you.

Option 3: Return to The UPS Store 

Please bring all equipment you need to return to the nearest The UPS Store location. These locations will package, box and process your equipment return free of charge.