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Asistencia para el Sonim XP5

Encuentra asistencia y herramientas por Internet para tu Sonim XP5.

Filtra todos los temas a continuación.


Configuración, activación básica y guías de usuario

Hacer una activación inalámbricamente (OTA)

Te mostramos cómo hacer la configuración/activación inicial de tu smartphone 3G o 4G o teléfono básico. 

Sonim XP5 - Activate / Set Up Device

Here's how to quickly set up your Sonim XP5.

Sonim XP5 - Turn Mobile / Wi-Fi Hotspot On / Off

Here's how to turn Mobile / Wi-Fi Hotspot for your Sonim XP5 on or off.

Sonim XP5 User Guide (PDF)

This User Guide can help you get the most out of your Sonim XP5. Obtén información sobre configuración, uso de funciones avanzadas y navegación.

Hacer copia de seguridad y transferir contenido

Centro de transferencia de contenido

Encuentra la mejor forma de transferir tus fotos, videos, contactos y demás contenido desde un dispositivo a otro. Consulta las instrucciones paso a paso para los dispositivos, según el sistema operativo que tengan.

Sonim XP5 - Move Music Files from Device

Here's how to move music from your Sonim XP5 to a computer.

Sonim XP5 - Move Music Files to Device

Here's how to move music files to your Sonim XP5 from a computer.

Sonim XP5 - Move Pictures / Videos from Device

Here's how to move pictures and videos from your Sonim XP5 to a computer.

Sonim XP5 - Move Pictures / Videos to Device

Here's how to transfer picture or video files from a computer to your Sonim XP5.

Sonim XP5 - Move Pictures / Videos to SD / Memory Card

Here's how to move pictures and videos to a memory card from the internal storage on your Sonim XP5.

Transfer Contacts - Basic Phone to Basic Phone

Here's how to transfer your contacts from a basic phone to another basic phone.

Video: Usa la aplicación Content Transfer para mover contenido entre dispositivos
 (duración: 2:58)

Con la aplicación Content Transfer es fácil transferir tus contactos y otro contenido desde tu teléfono anterior al nuevo. Conoce cómo.
Duración: 2:58

Basics

Sonim XP5 Simulator: Charging Your Phone

Learn how to charge your Sonim XP5.

Sonim XP5 Simulator: Getting to Know Your Phone

An interactive map of the Home screen and buttons on your Sonim XP5.

Sonim XP5 Simulator: Turning Your Phone On and Off

Learn how to power on and shut down your Sonim XP5.

Battery & Power

Sonim XP5 - Insert / Remove Battery

Here's how to insert / remove the battery for your Sonim XP5.

Sonim XP5 - View Battery Info

Here's info on the battery specs (e.g., Usage Time, Stand by time, etc.) for your Sonim XP5.

Bluetooth®

Sonim XP5 - Delete Paired Bluetooth® Connection

Here's how to unpair your Bluetooth device from your Sonim XP5.

Sonim XP5 - Send Contact via Bluetooth®

Here's how to send contact info via Bluetooth on your Sonim XP5.

Sonim XP5 - Turn Bluetooth On / Off

Here's how to turn Bluetooth for your Sonim XP5 on or off and make it visible to other devices for pairing.

Sonim XP5 Simulator: Pairing with a Bluetooth® Device

See how to pair your Sonim XP5 with your Bluetooth device.

Calling & Dialing

Sonim XP5 - Block / Unblock Numbers

Here's how to send unwanted calls directly to voicemail for your Sonim XP5.

Sonim XP5 - Call a Number

Here's how to make a phone call from your Sonim XP5.

Sonim XP5 - Delete Call History

Here's how to delete call history on your Sonim XP5.

Sonim XP5 - Delete Messages

Here's how to delete text messages on your Sonim XP5.

Sonim XP5 - Manage DTMF Tones

Here's how to change the length of the DTMF tones on your Sonim XP5.

Sonim XP5 - Place a Conference Call

Here's how to place a conference call on your Sonim XP5.

Sonim XP5 - Redial

Here's how to redial a number on your Sonim XP5.

Sonim XP5 - View Call History

Here's how to view call history on your Sonim XP5.

Sonim XP5 Simulator: Calling a Contact

An interactive guide on how to call a contact using your Sonim XP5.

Sonim XP5 Simulator: Calling a New Number

Discover how to use your Sonim XP5 to call a new number.

Sonim XP5 Simulator: Calling with HD Voice

Discover how to turn on HD Voice on your Sonim XP5.

Sonim XP5 Simulator: Ignoring a Call and Replying with a Text

A visual guide for ignoring a call and sending a text message to the caller with your Sonim XP5.

Sonim XP5 Simulator: Returning to a Call

A visual guide on how to return to a call after multitasking, like browsing the internet, on your Sonim XP5.

Sonim XP5 Simulator: Switching Between Calls

Learn how to switch between two phone calls on your Sonim XP5.

Sonim XP5 Simulator: Teaching Kids How to Call 911

Learn how to teach kids to call 911 on your Sonim XP5.

Sonim XP5 Simulator: Turning HD Voice On and Off

Discover how to turn on HD Voice on your Sonim XP5.

Sonim XP5 Simulator: Viewing a Missed Call and Adding It as a Contact

Discover how to view a missed call and add it as a new contact on your Sonim XP5.

Camera, Photos & Videos

Asegurarse de que el mensaje de foto y video no exceda el límite de capacidad del archivo

Si tienes problemas para enviar/recibir fotos y videos, aquí tienes información sobre los límites de capacidad.

Sonim XP5 - Common Camera Settings

Here's how to access some common camera settings on your Sonim XP5.

Sonim XP5 - Move Pictures / Videos from Device

Here's how to move pictures and videos from your Sonim XP5 to a computer.

Sonim XP5 - Move Pictures / Videos to Device

Here's how to transfer picture or video files from a computer to your Sonim XP5.

Sonim XP5 - Move Pictures / Videos to SD / Memory Card

Here's how to move pictures and videos to a memory card from the internal storage on your Sonim XP5.

Sonim XP5 - Save a Picture / Video Message

Here's how to save a picture or video file sent as a message to your Sonim XP5.

Sonim XP5 - Take and Send a Picture via Messaging

Here's how to take and send a picture message on your Sonim XP5.

Sonim XP5 - View Pictures / Videos

Here's how to view pictures and videos on your Sonim XP5.

Sonim XP5 Simulator: Capturing and Viewing Screenshots

Learn how to take a picture of the screen and view it on your Sonim XP5.

Sonim XP5 Simulator: Changing the File Size of Pictures and Videos

Find out how to change the picture or video file size on your Sonim XP5.

Sonim XP5 Simulator: Recording a Video

Aprende a grabar un video usando tu Sonim XP5.

Sonim XP5 Simulator: Sharing Photos

A visual guide for sharing photos by email, social networks and more using your Sonim XP5.

Sonim XP5 Simulator: Taking a Picture

Discover how to take a photo using your Sonim XP5.

Sonim XP5 Simulator: Transferring Photos to an SD Card

Learn how to free up memory on your phone by moving photos to your SD card using your Sonim XP5.

Sonim XP5 Simulator: Turning the Flash On and Off

A visual guide for how to take a picture with the flash on using your Sonim XP5.

Sonim XP5 Simulator: Zooming In and Out

Learn how to zoom in and out when taking photos on your Sonim XP5.

Supported file types for Picture / Video Messaging

Obtén información sobre los tipos de archivos compatibles para mensajes de foto/video.

Computer/PC Connectivity

Resolver problemas de Windows Device Manager

Here's how to resolve driver conflicts if your device doesn't properly interface with your computer.

Contactos

Sonim XP5 - Add a Contact

Here's how to add a contact on your Sonim XP5.

Sonim XP5 - Delete a Contact

Here's how to delete a saved contact from your Sonim XP5.

Sonim XP5 - Edit a Contact

Here's how to edit a contact on your Sonim XP5.

Sonim XP5 - Send Contact via Bluetooth®

Here's how to send contact info via Bluetooth on your Sonim XP5.

Sonim XP5 Simulator: Adding a Contact

Learn how to add a new contact to your Sonim XP5.

Sonim XP5 Simulator: Adding and Removing Contacts from Favorites

Discover how to add or delete contacts from your Favorites list on your Sonim XP5.

Sonim XP5 Simulator: Assigning a Picture to a Contact

Find out how to add a picture to a contact on your Sonim XP5.

Sonim XP5 Simulator: Assigning a Ringtone to a Contact

Learn how to assign a ringtone to a contact, so you know who's messaging your Sonim XP5 without looking at it.

Sonim XP5 Simulator: Blocking and Unblocking a Number

Discover how to block and unblock a number on your Sonim XP5.

Sonim XP5 Simulator: Creating a Group and Adding Contacts to It

A visual guide for how to create a group of contacts on your Sonim XP5.

Sonim XP5 Simulator: Sharing a Contact's Information

Learn how to share the information for one of your contacts with someone else using your Sonim XP5.

Datos

Sonim XP5 - Turn Data On / Off

Here's how to turn the cellular data on or off for your Sonim XP5.

Fecha y hora

Sonim XP5 - Set Date and Time

Here's how to correct the date and/or time on your Sonim XP5 if it shows incorrectly.

ID e información del dispositivo

Sonim XP5 - View Device ID (ESN / IMEI / MEID)

Here's how to view the device ID (IMEI) for your Sonim XP5.

Sonim XP5 - View Phone Number

Here's how to view the phone number for your Sonim XP5.

Configuraciones de dispositivos

Sonim XP5 - Adjust Display Settings

Here's how to adjust display settings including screen timeout and daydream on your Sonim XP5.

Sonim XP5 - Manage Mobile / Wi-Fi Hotspot Settings

Here's how to configure the Mobile / Wi-Fi Hotspot Settings on your Sonim XP5.

Sonim XP5 - Turn Airplane Mode On / Off

Here's how to turn Airplane Mode on or off on your Sonim XP5.

Sonim XP5 Simulator: Accessing Settings

Explore how to access settings on your Sonim XP5 to change alert sounds, turn off GPS and more.

Sonim XP5 Simulator: Adjusting the Screen Timeout and Brightness

A visual guide for saving battery life on your Sonim XP5 by adjusting the screen timeout.

Sonim XP5 Simulator: Changing Roaming Settings for a Trip

Find out how to change roaming settings on your Sonim XP5.

Sonim XP5 Simulator: Changing the Ringtone

Learn how to change the ringtone on your Sonim XP5.

Sonim XP5 Simulator: Configuring Location Settings

Learn how to manage location settings on your Sonim XP5.

Sonim XP5 Simulator: Managing Data Usage

Discover how to manage data usage on your Sonim XP5.

Sonim XP5 Simulator: Turning Airplane Mode On and Off

Una guía interactiva para configurar tu Sonim XP5 en modo Airplane.

Sonim XP5 Simulator: Updating the Phone OS

Learn how to update the OS on your Sonim XP5.

Email/Gmail

Puertos de email y mensajería estándar

Aquí encontrarás información sobre los puertos de mensajería de correo electrónico estándar, que te puede ayudar a configurar las opciones avanzadas de correo electrónico.

Video: Diagnóstico de problemas de email personal y corporativo
 (duración: 3:21)

Conoce cómo solucionar los problemas con tu email personal y corporativo con solo unos simples pasos.
Duración: 3:21

GPS & Location Based Services

Sonim XP5 - Turn GPS Location On / Off

Here's how to turn GPS for your Sonim XP5 on or off.

Home Screen

Sonim XP5 Simulator: Adding Emergency Information to Your Lock Screen

Find out how to add emergency information on your Sonim XP5.

Internet & Web Browser

Acceder a sitios web - Mobile Web

Te mostramos cómo acceder a los sitios web a través del servicio de Internet móvil Mobile Web en tu dispositivo.

Sonim XP5 - Add a Browser Bookmark

Here's how to add a browser bookmark on your Sonim XP5.

Sonim XP5 - Clear Temporary Internet Files

Here's how to clear temporary internet files on your Sonim XP5.

Sonim XP5 - Delete a Browser Bookmark

Here's how to remove a browser bookmark from your Sonim XP5.

Sonim XP5 - Edit a Browser Bookmark

Here's how to edit a browser bookmark on your Sonim XP5.

Sonim XP5 - Launch a Browser Bookmark

Here's how to open a bookmarked browser page on your Sonim XP5.

Sonim XP5 - Open Web Browser

Here's how to access the internet browser on your Sonim XP5.

Sonim XP5 Simulator: Bookmarking a Website

Learn how to bookmark a website on your Sonim XP5, so it's easy to find later.

Sonim XP5 Simulator: Navigating to a Website

Discover how to find a website using your Sonim XP5.

Sonim XP5 Simulator: Using Web Browser Windows

A visual walkthrough of opening, closing and switching between windows or tabs in the web browser of your Sonim XP5.

Idioma

Sonim XP5 - Language Selection

Here's how to change the language on your Sonim XP5.

Sonim XP5 Simulator: Changing the Language

Discover how to change the language settings on your Sonim XP5.

Lock, Unlock, Password & Security

Sonim XP5 - Change Mobile / Wi-Fi Hotspot Password

Here's how to Change Mobile / Wi-Fi Hotspot Password on your Sonim XP5.

Sonim XP5 - Set Up Phone Lock

Here's how to access the screen lock settings for your Sonim XP5.

Sonim XP5 - Unlock Screen

Here's how to unlock the screen on your Sonim XP5.

Sonim XP5 Simulator: Setting Screen Security

A visual guide for setting screen security on your Sonim XP5 to help protect your private information.

Sonim XP5 Simulator: Unlocking the Screen

See how to unlock the screen on your Sonim XP5.

Memory/Storage

Sonim XP5 - Check Device Storage

Here's how to check memory space on your Sonim XP5.

Sonim XP5 - Format SD / Memory Card

Here's how to erase all data on the SD / memory card of your Sonim XP5.

Sonim XP5 - Insert or Remove SD / Memory Card

Here's how to insert or remove a memory card for your Sonim XP5.

Hotspot móvil

Sonim XP5 Simulator: Setting Up Mobile Hotspot

An interactive guide for setting up your Sonim XP5 as a Mobile Hotspot, so you can share your data connection with other devices.

Música

Sonim XP5 - Move Music Files from Device

Here's how to move music from your Sonim XP5 to a computer.

Sonim XP5 - Move Music Files to Device

Here's how to move music files to your Sonim XP5 from a computer.

Sonim XP5 - Play Music Files

Here's how to play music files on your Sonim XP5.

Navigating & Multitasking

Sonim XP5 Simulator: Using the Notification Panel

Find out how to access and clear the Notification Panel on your Sonim XP5.

Operating System & Software

Sonim XP5 - Install Device Software Update

Here's how to install system updates for your Sonim XP5.

Sonim XP5 - View Software Version

Here's how to view the software version on your Sonim XP5.

Sonim XP5 Software Update

Use this procedure to update the FOTA (Firmware Over the Air) and Client SU1 FOTA Release, which is required to complete this software update.

Tarjeta SIM

Sonim XP5 - Enable / Disable / Modify SIM PIN

Here's how to change the SIM PIN on your Sonim XP5.

Sonim XP5 - Insert / Remove SIM Card

Here's how to properly insert or remove a SIM card for your Sonim XP5.

Sonim XP5 - View SIM Card Number

Here's how to view the SIM card number used in your Sonim XP5.

Sonim XP5 Simulator: Inserting and Removing a Nano SIM Card

Find out how to insert and remove a nano SIM card from your Sonim XP5.

Sonim XP5 Simulator: Inserting and Removing a microSD Card

Discover how to put and remove a microSD card into your Sonim XP5 to add memory for photos, videos, music, documents and more.

Sounds, Volume & Audio

Sonim XP5 - Alert Sounds

Here's how to change alert sounds on your Sonim XP5.

Sonim XP5 - Use Speakerphone

Here's how to use speakerphone on your Sonim XP5.

Sonim XP5 - Volume Controls

Here's how to adjust the volume if your Sonim XP5 doesn't vibrate or play sounds when receiving calls / messages.

Text & Multimedia Messaging

Create and Send a Text Message - VZAccess® Manager

Here's how to create and send a text message via VZAccess Manager.

Sitio web de Mi Verizon - Crear y enviar un mensaje de texto

Te mostramos cómo enviar un mensaje de texto desde tu computadora a través del sitio web de Mi Verizon.

Sitio web de Mi Verizon - Imprimir mensajes de texto

Te mostramos cómo imprimir mensajes de texto en tu computadora a través de tu cuenta de Mi Verizon.

Sonim XP5 - Auto Receive Messages

Here's how to check why you're not receiving your picture or video messages on your Sonim XP5.

Sonim XP5 - Create and Send a Text Message

Here's how to compose and send a text message from your Sonim XP5.

Sonim XP5 - Cut, Copy and Paste Text

Here's how to cut, copy and paste text on your Sonim XP5.

Sonim XP5 - Record and Send Video via Messaging

Here's how to record and send a video from your Sonim XP5.

Sonim XP5 - Send Existing Picture via Messaging

Here's how to send a picture message from your Sonim XP5.

Sonim XP5 - Send Existing Video via Messaging

Here's how to send a video message from your Sonim XP5.

Sonim XP5 - Take and Send a Picture via Messaging

Here's how to take and send a picture message on your Sonim XP5.

Sonim XP5 - Turn Message Delivery Confirmation Setting On / Off

Here's how to receive delivery confirmation for messages sent from your Sonim XP5.

Sonim XP5 - View Text Messages

Here's how to view text messages on your Sonim XP5.

Tips, Tricks & Shortcuts

Sonim XP5 - Set Shortcut

Here's how to set shortcuts on your Sonim XP5.

Sonim XP5 Simulator: Changing Your Status

Discover how tp change the push to talk status on your Sonim XP5.

Sonim XP5 Simulator: Creating a New Contact

Discover how to add an new push to talk contact on your Sonim XP5.

Sonim XP5 Simulator: Creating a New Group

Discover how to create a push to talk group on your Sonim XP5.

Sonim XP5 Simulator: Deleting a Contact

Discover how to delete a push to talk contact on your Sonim XP5.

Sonim XP5 Simulator: Deleting a Group

Discover how to delete a push to talk group on your Sonim XP5.

Sonim XP5 Simulator: Finding More Help

Discover how to find videos and tutorials to learn more about using your Sonim XP5.

Sonim XP5 Simulator: Placing a Call with the PTT Button

Discover how to place a call using the push to talk button on your Sonim XP5.

Visual & Hearing Accessibility

Configuración de accesibilidad - Android™

Te mostramos cómo configurar las opciones básicas de accesibilidad para tu smartphone o tablet Android.

Gestos de ampliación/Zoom táctil - Android™

Te mostramos cómo configurar los gestos de ampliación en tu smartphone o tablet Android.

Sonim XP5 - Manage TTY Settings

Here's how to access TTY settings on your Sonim XP5.

Wallpapers/Theme

Sonim XP5 - Set Wallpaper

Here's how to change the wallpaper on your Sonim XP5.

Sonim XP5 Simulator: Changing the Wallpaper

Learn how to change the background of the Home screen on your Sonim XP5.

Wi-Fi & Network

Sonim XP5 - Add a Wi-Fi Network

Here's how to connect to Wi-Fi on your Sonim XP5.

Sonim XP5 - Manually Add a Wi-Fi Network

Here's how to manually add a Wi-Fi network on your Sonim XP5.

Sonim XP5 - Network Mode Settings

Here's how to change network mode settings on your Sonim XP5.

Sonim XP5 - Remove Wi-Fi Connection

Here's how to delete a Wi-Fi connection from your Sonim XP5.

Sonim XP5 - Tethered Modem Connection

Here's how to use your Sonim XP5 as a modem to connect to the internet via USB or Bluetooth.

Sonim XP5 - Turn Wi-Fi On / Off

Here's how to turn Wi-Fi for on your Sonim XP5 on or off.

Sonim XP5 Simulator: Connecting to a Wi-Fi Network

Learn how to use your Sonim XP5 to connect to a Wi-Fi network, so you can access the internet without using data.

Video: Diagnóstico de problemas de una conexión Wi-Fi
 (duración: 2:55)

¿Tienes problemas con tu conexión a Wi-Fi? ¡No tengas miedo! Sigue estos sencillos pasos para activar tu conexión Wi-Fi.
Duración: 2:55