Debido a la inactividad, tu sesión finalizará en aproximadamente 2 minutos. Prolonga tu sesión haciendo clic en "OK" a continuación.

Tu sesión ha terminado debido a inactividad. Vuelve a ingresar para continuar.

Verizon Ellipsis® Kids - Support Overview

Encuentra asistencia y herramientas específicas para tu Verizon Ellipsis para niños  en Internet.
Troubleshoot Ellipsis Kids
Esta herramienta en Internet te ayudará a identificar y resolver problemas con tu dispositivo.

Filtra todos los temas a continuación.


Accesorios

Descargar e instalar Samsung Gear Manager - Android®

Ve cómo instalar Samsung Gear Manager en tu dispositivo Android.

Configuración, activación básica y guías de usuario

Activate / Set Up Device - Ellipsis® Kids

Here's how to quickly set up your Ellipsis Kids tablet.

Activar nuevo dispositivo - Cliente actual de Verizon

Here's how to activate your new iPhone or Android smartphone. You can also learn how to turn off iMessage, transfer content and more.

Adjust Account Sync Settings - Ellipsis® Kids

Here's how to view sync settings on your Ellipsis Kids tablet if you're not receiving email and app notifications.

Conectar tu dispositivo directamente a la PC

Entérate cómo conectar tu dispositivo directamente a una computadora.

Validar dirección de emergencia (E911)

Te mostramos cómo validar tu dirección de emergencia (E911).

Hacer copia de seguridad y transferir contenido

Centro de transferencia de contenido

Encuentra la mejor forma de transferir tus fotos, videos, contactos y demás contenido desde un dispositivo a otro. Consulta las instrucciones paso a paso para los dispositivos, según el sistema operativo que tengan.

Move Media Files to / from Computer - Ellipsis Kids

Here's how to transfer picture, video or music files between your Ellipsis Kids tablet to a computer.

Transfer Content with Samsung Smart Switch Mobile App

Here's how to transfer your data from your old device to your current Samsung phone.

Lo básico

Capture a Screenshot - Ellipsis® Kids

Here's how to capture and view screenshot on your Ellipsis Kids tablet.

Cómo ver la disponibilidad del servicio de Verizon Wireless

Aprende cómo verificar si tu ubicación tiene disponible el servicio móvil de Verizon. Sigue estas instrucciones para ver si hay cobertura en tu área.

Cómo limpiar/desinfectar tu dispositivo

Aprende cómo limpiar y desinfectar correctamente tu smartphone, tablet, el teléfono básico, reloj inteligente y jetpack.

Troubleshooting Common Issues - Ellipsis® Kids

See this info for general troubleshooting tips for your Ellipsis Kids tablet.

Verizon Ellipsis® Kids Tablet Simulator: Getting to Know Your Tablet

An interactive map of the Home screen and buttons on your Verizon Ellipsis Kids Tablet.

Verizon Ellipsis® Kids Tablet Simulator: Turning the Tablet On and Off

Learn how to power on and shut down your Verizon Ellipsis Kids Tablet.

Batería y carga

Format SD / Memory Card - Ellipsis® Kids

Here's how to erase all data on the SD / memory card of your Ellipsis Kids.

Problemas de carga y energía: Dispositivos con batería no extraíble

Si tienes problemas con tu batería no extraíble porque no se carga o no se mantiene cargada, consulta esta información.

Turn Battery Optimization On / Off - Android™ 6.x and higher (Ellipsis®)

Battery optimization helps conserve battery power on your Ellipsis device and is turned on by default.

View / Extend Battery Life - Ellipsis Kids

Here's how to extend battery life, view charging status / remaining battery and determine what uses the most power on your Ellipsis Kids tablet.

View Battery Info - Ellipsis® Kids

Here's info on the battery specs (e.g., usage time, standby time, etc.) for your Ellipsis Kids.

Bluetooth®

Delete Paired Bluetooth® Connection - Android™

Te mostramos cómo borrar una conexión Bluetooth de tu dispositivo Android.

Send Contact via Bluetooth® - Ellipsis® Kids

Here's how to send a contact on your Ellipsis Kids via Bluetooth.

Turn Bluetooth On / Off - Ellipsis Kids

Here's how to turn Bluetooth for your Ellipsis Kids tablet on or off and make it visible to other devices for pairing.

Verizon Ellipsis® Kids Tablet Simulator: Pairing with a Bluetooth® Device

Learn how to pair your Verizon Ellipsis Kids Tablet with your Bluetooth device.

Verizon Ellipsis® Kids Tablet Simulator: Sending Photos Using Bluetooth®

Learn how to wirelessly send photos using Bluetooth on your Verizon Ellipsis Kids Tablet.

Llamadas y marcado

Video: Verizon Messages - HD Video Calling
 (duración: 1:46)
Verizon Messages ofrece videollamadas y voz HD en tu tablet, a través de la aplicación. Mira este video para aprender cómo configurar las llamadas en HD y realizar llamadas.
Duración: 1:46

Cámara, fotos y videos

Common Camera Settings - Ellipsis® Kids

Here's info on common camera settings (e.g., flash, timer, etc.), for your Ellipsis Kids tablet.

Move Media Files to / from Computer - Ellipsis Kids

Here's how to transfer picture, video or music files between your Ellipsis Kids tablet to a computer.

Verizon Ellipsis® Kids Tablet Simulator: Zooming In and Out of Photos

Learn how to zoom in and out when taking photos on your Verizon Ellipsis Kids Tablet.

Verizon Ellipsis® Kids Tablet Simulator: Adjusting the Video Setting for Sharing

Discover how to adjust the video setting for easy sharing in emails, social network posts and more on your Verizon Ellipsis Kids Tablet.

Verizon Ellipsis® Kids Tablet Simulator: Capturing and Viewing Screenshots

Learn how to take a picture of the screen and view it on your Verizon Ellipsis Kids Tablet.

Verizon Ellipsis® Kids Tablet Simulator: Changing the File Size of Pictures

Discover how to adjust the picture settings for easy sharing in emails, social network posts and more on your Verizon Ellipsis Kids Tablet.

Verizon Ellipsis® Kids Tablet Simulator: Recording a Video

Discover how to record a video using your Verizon Ellipsis Kids Tablet.

Verizon Ellipsis® Kids Tablet Simulator: Sharing Photos

A visual guide for sharing photos by email, social networks and more using your Verizon Ellipsis Kids Tablet.

Verizon Ellipsis® Kids Tablet Simulator: Sharing Videos

A visual guide to sharing a video with another person or device using your Verizon Ellipsis Kids Tablet.

Verizon Ellipsis® Kids Tablet Simulator: Taking a Picture

Discover how to take a picture using your Verizon Ellipsis Kids Tablet.

Verizon Ellipsis® Kids Tablet Simulator: Taking a Picture While Recording a Video

Discover how to take a picture while recording a video on your Verizon Ellipsis Kids Tablet.

Verizon Ellipsis® Kids Tablet Simulator: Taking a Selfie

An interactive guide on how to take a selfie with your Verizon Ellipsis Kids Tablet.

Verizon Ellipsis® Kids Tablet Simulator: Zooming In and Out for Video

Learn how to zoom in and out while video recording on your Verizon Ellipsis Kids Tablet.

View Pictures / Videos - Ellipsis® Kids

Here's how to view pictures and/or videos on your Ellipsis Kids tablet.

Conectividad para computadora/PC

Resolver problemas de Windows Device Manager

Te mostramos cómo resolver conflictos de los controladores si tu dispositivo no se conecta correctamente con tu computadora.

Contactos

Add a Contact - Ellipsis® Kids

Here's how to add a contact to your Ellipsis Kids tablet.

Delete a Contact - Ellipsis® Kids

Here's how to remove a contact from your Ellipsis Kids tablet.

Edit a Contact - Ellipsis® Kids

Here's how to edit a contact on your Ellipsis Kids tablet.

Export Contacts to SD / Memory Card - Ellipsis® Kids

Here's how to export contacts to an SD / memory card in your Ellipsis Kids tablet.

Import Contacts from SD / Memory Card - Ellipsis® Kids

Here's how to import contacts from an SD / memory card to your Ellipsis Kids.

Link / Unlink Contacts - Ellipsis® Kids

Here's how to link or unlink duplicate contacts in your Ellipsis Kids tablet.

Send Contact via Bluetooth® - Ellipsis® Kids

Here's how to send a contact on your Ellipsis Kids via Bluetooth.

Verizon Cloud - Android Tablet - Back Up Contacts / Media

Here's how to back up your contacts and media using Verizon Cloud on your Android tablet.

Verizon Ellipsis® Kids Tablet Simulator: Adding a Contact

Learn how to add a new contact to your Verizon Ellipsis Kids Tablet.

Verizon Ellipsis® Kids Tablet Simulator: Adding and Removing Contacts from Favorites

Discover how to add or delete contacts from your Favorites list on your Verizon Ellipsis Kids Tablet.

Verizon Ellipsis® Kids Tablet Simulator: Assigning a Picture to a Contact

Discover how to add a picture to a contact on your Verizon Ellipsis Kids Tablet.

Verizon Ellipsis® Kids Tablet Simulator: Creating a Group and Adding Contacts to It

A visual guide for how to create a group of contacts on your Verizon Ellipsis Kids Tablet.

Verizon Ellipsis® Kids Tablet Simulator: Sharing a Contact's Information

Learn how to share the information for one of your contacts with someone else using your Verizon Ellipsis Kids Tablet.

Video: Administrar contactos usando Mi Verizon
 (duración: 2:21)
Mira este video para conocer cómo administrar tus contactos a través de Medios y contactos en My Cloud en tu cuenta Mi Verizon. Mira cómo eliminar, restablecer y sincronizar tu contactos.
Duración: 2:21

Video: Administrar contactos duplicados usando Google
 (duración: 2:45)
¿Deseas liberar espacio en tu teléfono? Ve este video para aprender cómo combinar contactos duplicados usando tu cuenta de Google.
Duración: 2:45

Video: Administrar contactos duplicados usando tu dispositivo Android
 (duración: 3:21)
¿Deseas liberar espacio en tu teléfono? Ve este video para aprender cómo combinar contactos duplicados en tu dispositivo Android.
Duración: 3:21

View Contact Sync Source - Ellipsis® Kids

Here's how to see where a phonebook contact on your Ellipsis Kids was imported from.

Datos

Conserve Data Usage - Google+

Te mostramos cómo guardar datos en tu smartphone/tablet Android a través de la aplicación Google+

Manage Data Usage - Ellipsis® Kids

Here's how to change the data usage cycle and set data warnings and / or limits on your Ellipsis® Kids.

Turn Data On / Off - Ellipsis® Kids

To turn the mobile data for your Ellipsis® Kids on or off, follow these steps.

Activar/desactivar la reproducción automática de videos de Facebook®

Te mostramos cómo activar o desactivar la reproducción automática de un video para Facebook.

View / Restrict Data Usage by App - Ellipsis® Kids

Here's how to view / restrict the amount of data an app uses on your Ellipsis Kids tablet uses.

ID e información del dispositivo

Cómo detectar un daño físico

Esto te ayuda a determinar si tu dispositivo está dañado.

Check for Water Damage - Ellipsis

Here's how to help determine if your Ellipsis has liquid damage.

View Device ID (ESN / IMEI / MEID) - Ellipsis® Kids

Here's how to view the device ID (IMEI) for your Ellipsis Kids tablet.

View MAC Address - Ellipsis® Kids

Here's how to view the Wi-Fi MAC address for your Ellipsis Kids tablet.

View Phone Number - Ellipsis® Kids

Here's how to view the phone number for your Ellipsis Kids.

View SIM Card Number - Ellipsis® Kids

Here's how to view the SIM card number associated with your Ellipsis Kids (tablet).

Configuraciones de dispositivos

Adjust Brightness / Display Settings - Ellipsis Kids

Here's how to adjust screen brightness and other display settings (e.g., Daydream, font size, etc.) for your Ellipsis Kids tablet.

Language Selection - Ellipsis® Kids

Here's how to change the language used on your Ellipsis Kids tablet.

Set Date and Time - Ellipsis® Kids

If your Ellipsis Kids shows the incorrect date and/or time, view this info to correct it.

Set Up Printing - Ellipsis® Kids

Here's how to set up and add a printer to your Ellipsis Kids tablet.

Turn Airplane Mode On / Off - Ellipsis® Kids

To turn Verizon network services on/off or if they aren't functioning on your Ellipsis Kids tablet, view this info.

Turn Data On / Off - Ellipsis® Kids

To turn the mobile data for your Ellipsis® Kids on or off, follow these steps.

Turn Screen Rotation On / Off - Ellipsis® Kids

If the display on your Ellipsis Kids doesn't rotate, this shows how to fix it.

Turn TalkBack / Screen Reader On or Off - Android

Here's how to turn TalkBack / Screen reader for your Android device on or off.

USB Debugging Mode - Ellipsis® Kids

Here's how to facilitate a connection between your Ellipsis Kids tablet and a computer with the Android SDK.

Verizon Ellipsis® Kids Tablet Simulator: Accessing Settings

Explore how to access settings on your Verizon Ellipsis Kids Tablet to change alert sounds, turn off GPS and more.

Verizon Ellipsis® Kids Tablet Simulator: Adjusting the Screen Timeout

A visual guide for saving battery life on your Verizon Ellipsis Kids Tablet by adjusting the screen timeout.

Verizon Ellipsis® Kids Tablet Simulator: Setting to Silent

Explore ways to mute your Verizon Ellipsis Kids Tablet.

Verizon Ellipsis® Kids Tablet Simulator: Turning Airplane Mode On and Off

An interactive guide for setting your Verizon Ellipsis Kids Tablet to Airplane mode.

Email/Gmail

Add a Personal / Corporate Email Account - Ellipsis® Kids

Here's how to set up a personal / corporate email account on your Ellipsis Kids tablet.

Add an Existing Google™ Account - Ellipsis® Kids

Here's how to add an existing Google (Gmail) account to your Ellipsis Kids tablet.

Compose and Send Email Message - Ellipsis® Kids

Here's how to create and send an email message from your Ellipsis Kids tablet.

Create a New Google™ Account - Ellipsis® Kids

Here's how to create a new Google (Gmail) account for your Ellipsis Kids.

Delete Email Messages - Ellipsis® Kids

Here's how to delete email messages from your Ellipsis Kids tablet.

Email Account Common Settings - Ellipsis® Kids

Here's info on common personal email settings (e.g., account name, etc.) for your Ellipsis® Kids.

Email Account Data Usage Settings - Ellipsis® Kids

To modify data usage options for the personal email account on your Ellipsis Kids, view this info.

Email Account Notification Settings - Ellipsis® Kids

If you're not getting notifications for the personal email on your Ellipsis Kids, view this info.

Email Account Signature Settings - Ellipsis® Kids

To enter or edit the personal email signature on your Ellipsis Kids, view this info.

Email Account Sync Frequency Settings - Ellipsis® Kids

To adjust the personal email sync frequency settings on your Ellipsis Kids, view this info.

Gmail for Android - Auto Signature

Te explicamos cómo agregar, editar o eliminar una firma en los mensajes de Gmail en tu smartphone o tablet Android.

Gmail for Android - Compose and Send a Message

Descubre cómo redactar y enviar un mensaje de Gmail desde tu dispositivo Android.

Gmail for Android - Delete Messages

Te mostramos cómo borrar mensajes de Gmail de tu smartphone/tablet Android.

Gmail for Android - Manage Notifications

Descubre cómo administrar la configuración de las notificaciones de Gmail en tu smartphone/tablet Android.

Gmail for Android - Reply to a Message

Te explicamos cómo responder un mensaje de Gmail desde tu smartphone o tablet Android.

Gmail for Android - View Account Address / Username

Te explicamos cómo ver tu dirección de correo electrónico y tu nombre de usuario de Gmail desde tu smartphone o tablet Android.

Gmail for Android - View Messages

Conoce cómo ver un mensaje de Gmail en tu smartphone/tablet Android.

Manage Corporate Email Settings - Ellipsis® Kids

Here's how to update the work email settings for your Ellipsis Kids tablet.

Perform a Gmail™ Sync - Ellipsis® Kids

Here's how to sync Google email, contacts, calendar, etc. on your Ellipsis Kids tablet.

Remove Gmail™ Account - Ellipsis® Kids

Removing then re-adding a Gmail account on your Ellipsis Kids often fixes email issues.

Remove a Personal / Corporate Email Account - Ellipsis® Kids

Here's how to delete a personal / corporate email account from your Verizon Ellipsis Tablet for Kids.

Puertos de email y mensajería estándar

Aquí encontrarás información sobre los puertos de mensajería de correo electrónico estándar, que te puede ayudar a configurar las opciones avanzadas de correo electrónico.

Actualizar contraseña de Gmail - Android™

Here's how to update the password for your Gmail account from your Android device.

Verizon Ellipsis® Kids Tablet Simulator: Forwarding an Email

Learn how to forward an email on your Verizon Ellipsis Kids Tablet.

Verizon Ellipsis® Kids Tablet Simulator: Including an Email Attachment

Learn how to attach a file, like a document or photo, to an email with your Verizon Ellipsis Kids Tablet.

Verizon Ellipsis® Kids Tablet Simulator: Replying to an Email

Discover how to reply to an email on your Verizon Ellipsis Kids Tablet.

Verizon Ellipsis® Kids Tablet Simulator: Sending an Email

A step-by-step visual guide for sending an email from your Verizon Ellipsis Kids Tablet.

Verizon Ellipsis® Kids Tablet Simulator: Setting Up Corporate Email

Learn how to access your work email on your Verizon Ellipsis Kids Tablet.

Verizon Ellipsis® Kids Tablet Simulator: Setting Up Personal Email

Discover how to access your existing email account on your Verizon Ellipsis Kids Tablet.

Verizon Ellipsis® Kids Tablet Simulator: Switching Between Email Accounts

Discover how to access different email accounts on your Verizon Ellipsis Kids Tablet.

Video: Diagnóstico de problemas de email personal y corporativo
 (duración: 3:21)
Conoce cómo solucionar los problemas con tu email personal y corporativo con solo unos simples pasos.
Duración: 3:21

View and Reply to an Email Message - Ellipsis Kids

Here's how to view and reply to an email message from your Ellipsis Kids tablet.

Encuentra tu teléfono

Buscar mi dispositivo: Android™: Borrar un dispositivo de manera remota

Aquí tienes información sobre cómo localizar de forma remota y borrar la información de tu dispositivo Android.

Buscar mi dispositivo - Android™ - Localizar un dispositivo de manera remota

Te mostramos cómo usar Buscar mi dispositivo para ubicar tu dispositivo Android de forma remota.

Buscar mi dispositivo: Android™: Bloquear un dispositivo de manera remota

Aprende a usar Buscar mi dispositivo para ubicar y bloquear tu dispositivo de forma remota.

Buscar mi dispositivo: Android™: Hacer sonar un dispositivo de manera remota

Te mostramos cómo hacer sonar tu dispositivo Android de forma remota para que puedas encontrarlo.

Activar/desactivar Buscar mi dispositivo: Android™

Aquí tienes información sobre cómo localizar de forma remota, bloquear, hacer sonar o borrar la información de tu dispositivo Android.

GPS y servicios basados en la ubicación

GPS Location Settings - Android™

Aquí encontrarás información para ver/cambiar la configuración de ubicación GPS, lo que puede afectar la duración de la batería y la precisión de la ubicación.

Google Maps - Download an Offline Map

Si no puedes conectarte a Internet o quieres evitar los cargos por datos globales mientras viajas, te mostramos cómo descargar un mapa.

Turn GPS Location On / Off - Ellipsis® Kids

Here's how to turn GPS location for your Ellipsis Kids tablet on or off.

Copia de seguridad y restablecimiento de Google

Google™ Backup and Restore - Ellipsis® Kids

Here's how to ensure your Gmail, contacts, apps, etc. are backed up on your Ellipsis Kids tablet.

Restablecer contactos de copias de seguridad de Google™

Te mostramos cómo restablecer contactos de copias de seguridad recientes de Google que hayas hecho.

Pantalla de inicio

Customize Your Home Screen - Ellipsis Kids

Here's how to add / remove Home screen items (widgets, apps or folders) and set the wallpaper on your Ellipsis Kids tablet.

Verizon Ellipsis® Kids Tablet Simulator: Adding Folders to the Home Screen

Learn how to add folders to the Home screen on your Verizon Ellipsis Kids Tablet to help organize your apps.

Verizon Ellipsis® Kids Tablet Simulator: Adding Widgets and Apps to the Home Screen

An interactive guide on how to place widgets and apps on the Home screen of your Verizon Ellipsis Kids Tablet for quick access to them.

Verizon Ellipsis® Kids Tablet Simulator: Adjusting Widgets and Apps on the Home Screen

Learn how to rearrange and resize widgets and apps on the Home screen of your Verizon Ellipsis Kids Tablet.

Verizon Ellipsis® Kids Tablet Simulator: Removing Widgets and Apps from the Home Screen

Discover how to remove widgets and apps from the Home screen of your Verizon Ellipsis Kids Tablet.

View Home Screen Panels - Ellipsis® Kids

Here's how to view Home screen panels for your Ellipsis Kids tablet.

Hotspot

Change Mobile / Wi-Fi Hotspot Password - Ellipsis® Kids

To change the Mobile Hotspot password on your Ellipsis Kids tablet, view this info.

Configure Broadcast Settings - Mobile / Wi-Fi Hotspot - Ellipsis® Kids

Here's how to check settings if you're having issues connecting to the Mobile Hotspot on your Ellipsis Kids Tablet.

Manage Mobile / Wi-Fi Hotspot Settings - Ellipsis® Kids

Here's how to configure Mobile / Wi-Fi Hotspot Settings (e.g., password, network name, etc.) on your Ellipsis Kids tablet.

Internet y navegador de Internet

Apple iPad - Open / Manage Browser Bookmarks

Here's how to open, add, modify and remove browser bookmarks on your iPad.

Chrome Browser - Android - Access Websites

Te mostramos cómo acceder a sitios web con el navegador Chrome de tu smartphone/tablet Android.

Chrome Browser - Android - Clear Temporary Internet Files

Here's how to clear temporary internet files on your Chrome browser if you're getting a 'page cannot be displayed' error or can't browse the internet.

Navegador Chrome™ - Android™ - Agregar un marcador de navegador

Ve cómo agregar un marcador a través del navegador Chrome en tu smartphone/tablet Android.

Navegador Chrome™ - Android™ - Permitir/bloquear cookies del navegador

Si no puedes navegar por Internet o ver las imágenes de los sitios web en tu dispositivo a través del navegador Chrome, consulta esta información.

Navegador Chrome™ - Android™ - Borrar un marcador de navegador

Te enseñamos cómo borrar un marcador guardado a través del navegador Chrome de tu smartphone/tablet Android.

Navegador Chrome™ - Android™ - Editar un marcador de navegador

Descubre cómo editar un marcador guardado a través del navegador Chrome de tu smartphone/tablet Android.

Navegador Chrome™ - Android™ - Abrir un marcador de navegador

Descubre cómo abrir un marcador guardado en el navegador Chrome en tu smartphone/tablet Android.

Navegador Chrome™ - Android™ - Guardar fotos desde el navegador

Aprende cómo guardar una foto a través del navegador Chrome en tu smartphone/tablet Android.

Navegador Chrome™ - Android™ - Activar/desactivar JavaScript

Te mostramos cómo revisar la configuración JavaScript, que a menudo te ayuda cuando no puedes ver páginas web en tu dispositivo.

Desactivar Work Offline - Navegador de Internet

Te mostramos cómo ver si estás fuera de línea si no puedes conectarte a Internet con una computadora con Internet Explorer, Chrome o Firefox.

How to Check Your Internet Connection Speed

Here's how to test your connection speeds for your smartphone / tablet / jetpack / router / laptop etc. if it's slower than expected.

Verizon Ellipsis® Kids Tablet Simulator: Bookmarking a Website

Learn how to bookmark a website on your Verizon Ellipsis Kids Tablet, so it's easy to find later.

Verizon Ellipsis® Kids Tablet Simulator: Navigating to a Website

Discover how to find a website using your Verizon Ellipsis Kids Tablet.

Verizon Ellipsis® Kids Tablet Simulator: Opening and Closing a Web Browser Window

A visual walkthrough of opening, closing and switching between windows or tabs in the web browser of your Verizon Ellipsis Kids Tablet.

Verizon Ellipsis® Kids Tablet Simulator: Searching the Web by Voice

Discover how to search the web using your voice with your Verizon Ellipsis Kids Tablet.

Verizon Ellipsis® Kids Tablet Simulator: Using Web Browser Windows

A visual walkthrough of opening, closing and switching between windows or tabs in the web browser of your Verizon Ellipsis Kids Tablet.

Teclado

Turn Voice Input On / Off - Android

Aquí encontrarás información sobre cómo usar la entrada de voz de tu dispositivo Android para escribir sin usar las manos ni el teclado.

Kid Mode (Zoodles)

Access In-App FAQs (Zoodles®) - Ellipsis® Kids

Here's how to view info for the Kid Mode app on your Ellipsis Kids tablet.

Add a User Account - Kid Mode (Zoodles®) - Ellipsis® Kids

Here's how to add a user profile so multiple people can use Kid Mode (Zoodles) on your Ellipsis Kids tablet.

Edit Profile - Kid Mode (Zoodles®) - Ellipsis® Kids

Here's how to make changes to your Zoodles profile on your EllipsisKids tablet.

Kid Mode (Zoodles®) - Ellipsis® Kids

Here's how to set sign in to your Zoodles account and configure Kid Mode settings on your Ellipsis Kids tablet.

Remove a User Account - Kid Mode (Zoodles®) - Ellipsis™ Kids

Here's how to remove a user account (guest user profile) from Kid Mode (Zoodles) on your Ellipsis Kids tablet.

Set Up Kid Mode (Zoodles®) - Ellipsis® Kids

Here's how to create a Zoodles account for use on your Ellipsis Kids tablet.

Sign In / Out - Kid Mode (Zoodles®) - Ellipsis® Kids

Here's how to change from standard mode to kid mode on your Ellipsis Kids.

Verizon Ellipsis® Kids Tablet Simulator: Setting Up Kid Mode

Learn how to switch to and set up Kid mode on your Verizon Ellipsis Kids Tablet.

Verizon Ellipsis® Kids Tablet Simulator: Using Kid Mode

A visual guide for using Kid mode on your Verizon Ellipsis Kids Tablet.

Idioma

Verizon Ellipsis® Kids Tablet Simulator: Changing the Language

Discover how to change the language settings on your Verizon Ellipsis Kids Tablet.

Bloqueo, desbloqueo, contraseña y seguridad

Preguntas frecuentes sobre el bloqueo de un dispositivo

Para evitar el robo de identidad y el fraude, los dispositivos comprados en Verizon se bloquean y no se pueden usar en la red de otro proveedor durante los primeros 60 días después de la compra.

Email Account Password and Server Settings - Ellipsis® Kids

To update the personal email password/server settings for your Ellipsis Kids, view this info.

Enable / Disable / Modify Screen Lock - Ellipsis® Kids

Here's how to set up, change or disable the screen lock option (e.g., password, pattern, etc.) for your Ellipsis Kids tablet.

Manage Screen Lock Settings - Ellipsis® Kids

Here's how to configure the screen lock settings for your Ellipsis Kids.

Set Up Face Recognition - Ellipsis® Kids

Here's how to set up facial recognition to unlock your Ellipsis Kids tablet.

Unlock Screen - Ellipsis® Kids

To unlock the screen on your Ellipsis Kids tablet, check out this info.

Verizon Ellipsis® Kids Tablet Simulator: Setting Screen Security

A visual guide for setting screen security on your Verizon Ellipsis Kids Tablet to help protect your private information.

Verizon Ellipsis® Kids Tablet Simulator: Unlocking the Screen

Learn how to unlock the screen on your Verizon Ellipsis Kids Tablet.

Memoria/almacenamiento

Check Device Storage - Ellipsis Kids

Here's how to free up space if your Ellipsis Kids tablet runs slowly / crashes, apps freeze or you can't save media.

Formatear tarjeta SD/de memoria usando una computadora

Te mostramos cómo formatear o borrar la tarjeta SD/de memoria usando una computadora.

Insert or Remove SD / Memory Card - Ellipsis Kids

Here's how to insert or remove an SD / memory card for your Ellipsis Kids tablet.

Verizon Ellipsis® Kids Tablet Simulator: Inserting a microSD Card

Discover how to put a microSD card into your Verizon Ellipsis Kids Tablet to add memory for photos, videos, music, documents and more.

Verizon Ellipsis® Kids Tablet Simulator: Removing a microSD Card

Learn how to take a microSD card out of your Verizon Ellipsis Kids Tablet to easily transfer content saved on your microSD card to another device.

Hotspot móvil

Verizon Ellipsis® Kids Tablet Simulator: Setting Up Mobile Hotspot

An interactive guide for setting up your Verizon Ellipsis Kids Tablet as a Mobile Hotspot, so you can share your data connection with other devices.

Navegación y multitareas

Verizon Ellipsis® Kids Tablet Simulator: Multitasking Between Apps

An interactive guide on how to easily switch between and close apps that are running on your Verizon Ellipsis Kids Tablet.

Verizon Ellipsis® Kids Tablet Simulator: Using the Notification Panel

Discover how to access and clear the Notification Panel on your Verizon Ellipsis Kids Tablet.

Sistema operativo y software

Factory Data Reset (Powered Off) - Ellipsis® Kids

Here's how to factory / hard reset your Ellipsis Kids if the screen freezes or call, app, audio or sync issues occur and the device won't start up.

Factory Data Reset (Powered On) - Ellipsis Kids

Here's how to factory / hard reset your Ellipsis Kids if the screen freezes or call, app, audio or sync issues occur.

Install Device Software Update - Ellipsis® Kids

To check for or to install software updates on your Ellipsis Kids, view this info.

Protect Against Downloading Ransomware Malware - Android™

Obtén información que te ayudará a proteger tu dispositivo de ransomware.

Eliminar Ransomware del dispositivo - Android™

Here's how to remove ransomware from your device.

View Software Version - Ellipsis® Kids

To view the software version your Ellipsis Kids is running, check out this info.

Tarjeta SIM

Enable / Disable / Modify SIM PIN - Ellipsis® Kids

Here's how to change the SIM PIN for your Ellipsis Kids tablet or turn it on or off.

Export Contacts to SD / Memory Card - Ellipsis® Kids

Here's how to export contacts to an SD / memory card in your Ellipsis Kids tablet.

Import Contacts from SD / Memory Card - Ellipsis® Kids

Here's how to import contacts from an SD / memory card to your Ellipsis Kids.

Insert / Remove SIM Card - Ellipsis Kids

Here's how to properly insert or remove a SIM card for your Ellipsis Kids tablet.

Desbloquear PIN de la SIM - Smartphones/tablets Android

Conoce cómo desbloquear el PIN de la SIM de tu smartphone/tablet Android.

Verizon Ellipsis® Kids Tablet Simulator: Inserting a Micro SIM Card

Discover how to put a micro SIM card into your Verizon Ellipsis Kids Tablet.

Verizon Ellipsis® Kids Tablet Simulator: Removing a Micro SIM Card

Learn how to take a micro SIM card out of your Verizon Ellipsis Kids Tablet.

View SIM Card Number - Ellipsis® Kids

Here's how to view the SIM card number associated with your Ellipsis Kids (tablet).

Redes sociales

Administrar la privacidad en Facebook®

Si quieres cambiar tu privacidad o seguridad en Facebook, te enseñamos cómo acceder a esas opciones.

Verizon Ellipsis® Kids Tablet Simulator: Adding a Facebook® Account

Discover how to access your Facebook account on your Verizon Ellipsis Kids Tablet.

Verizon Ellipsis® Kids Tablet Simulator: Logging Out of Facebook®

Learn how to log out of Facebook on your Verizon Ellipsis Kids Tablet to help protect your account.

Verizon Ellipsis® Kids Tablet Simulator: Posting Status Updates and Photos to Facebook®

A visual walkthrough on how to update your Facebook status and post photos using your Verizon Ellipsis Kids Tablet.

Sonidos, volumen y audio

Set Notification Sounds - Ellipsis® Kids

Here's how to select or change notification sounds on your Ellipsis Kids tablet.

Volume Controls - Ellipsis® Kids

When you aren't getting notifications or your device doesn't vibrate/play a sound when receiving texts/emails, you might need to adjust the volume. Si tienes otros problemas con tu teléfono o dispositivo, visita nuestro asistente para diagnóstico de problemas. Este te guiará por las soluciones para problemas que puedas tener con tu dispositivo.

TV

View Device Screen on TV - Ellipsis® Kids

Here's how to view your Ellipsis Kids tablet screen on a compatible external device (e.g. HDTV).

Mensajería de texto y multimedia

Cancelar las suscripciones a mensajería de texto 

Conoce cómo cancelar las suscripciones a mensajería de texto desde tu teléfono.

Cut, Copy and Paste Text - Ellipsis® Kids

Here's how to cut, copy and paste text on your Ellipsis Kids tablet.

Dar de baja iMessage - No se pueden enviar/recibir SMS/MMS en un dispositivo que no sea Apple

Obtén información que te ayudará si no puedes enviar o recibir mensajes de texto/MMS en un dispositivo que no sea de Apple.

Motorola Connect - Android™

Here's how to set up and use Motorola Connect.

Verizon Messages (Message+) - Android Tablet - Manage Text Message Signature Settings

Here's how to enter or edit your Verizon Messages (Message+) signature from your Android tablet.

Video: Verizon Messages - Usa tu creatividad
 (duración: 1:31)
Agrégale un toque personal a tus mensajes con algunas herramientas simples de Verizon Messages. Personaliza fotos, e incluso envía una tarjeta eGift de uno de los más de 30 vendedores.
Duración: 1:31

Video: Verizon Messages - Estés donde estés
 (duración: 2:04)
Con Verizon Messages, programa un mensaje para mandarlo a otra hora u otro día y usa el modo "Driving" para conducir con seguridad cuando vas por la carretera.
Duración: 2:04

Sugerencias, trucos y soluciones rápidas

Verizon Ellipsis® Kids Tablet Simulator: Switching Back to Standard Mode

Discover how to switch back to Standard mode after being in Kid mode on your Verizon Ellipsis Kids Tablet.

Verizon Ellipsis® Kids Tablet Simulator: Finding More Help

Discover how to find videos and tutorials to learn more about using your Verizon Ellipsis Kids Tablet.

Accesibilidad visual y auditiva

Configuración de accesibilidad - Android™

Te mostramos cómo configurar las opciones básicas de accesibilidad para tu smartphone o tablet Android.

Gestos de ampliación/Zoom táctil - Android™

Te mostramos cómo configurar los gestos de ampliación en tu smartphone o tablet Android.

Turn TalkBack / Screen Reader On or Off - Android

Here's how to turn TalkBack / Screen reader for your Android device on or off.

Fondos de pantalla/Tema

Verizon Ellipsis® Kids Tablet Simulator: Changing the Wallpaper

Discover how to change the background of the Home screen on your Verizon Ellipsis Kids Tablet.

Wi-Fi y red

Access Wi-Fi Direct - Ellipsis® Kids

Here's how to use Wi-Fi Direct so you can easily connect your Ellipsis Kids with other Wi-Fi capable devices.

Add a Virtual Private Network - Ellipsis® Kids

Here's how to add a virtual private network (VPN) to your Ellipsis Kids.

Add a Wi-Fi Network - Ellipsis® Kids

Here's how to add an available Wi-Fi network to your Ellipsis Kids tablet.

Auto Switch Between Wi-Fi & Mobile Data Networks - Ellipsis® Kids

To allow your Ellipsis Kids to auto switch between Wi-Fi and mobile data, view this.

Network Mode Settings - Ellipsis® Kids

Ve esta información en Configuración de la modalidad de red si tienes problemas con las llamadas, los mensajes o los servicios de datos.

Remove Wi-Fi Connection - Ellipsis® Kids

To remove a saved Wi-Fi network from your Ellipsis Kids, view this info.

Tethered Modem Connection - Ellipsis® Kids

Here's how to use your Ellipsis Kids as a modem to connect to the internet via USB or Bluetooth.

Turn Mobile / Wi-Fi Hotspot On / Off - Ellipsis® Kids

Here's how to turn the Mobile Hotspot feature for your Ellipsis Kids tablet on or off.

Verizon Ellipsis® Kids Tablet Simulator: Connecting to a Wi-Fi Network

Learn how to use your Verizon Ellipsis Kids Tablet to connect to a Wi-Fi network, so you can access the Internet without using data.

Video: Diagnóstico de problemas de una conexión Wi-Fi
 (duración: 2:55)
¿Tienes problemas con tu conexión a Wi-Fi? ¡No tengas miedo! Sigue estos sencillos pasos para activar tu conexión Wi-Fi.
Duración: 2:55

View Signal Strength - Ellipsis® Kids

Here's how to view the signal strength on your Ellipsis Kids tablet.