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Verizon Up Terms

    Overview of Verizon Up

    In these Verizon Up terms ("Terms"), you'll find important information about Verizon Up, including our ability to make changes to Verizon Up or the Verizon Up Terms. "We", "our" or "us" refers to Verizon Wireless. "Tú" o "tu" se refieren a ti.

    Verizon Up provides special offers and benefits, including the chance to claim Super Tickets and purchase Verizon Up Presale tickets. Any information collected by us based on your participation in Verizon Up is governed by the Verizon Privacy Policy.

    Verizon Up is separate from any other rewards or loyalty program previously or currently offered by Verizon wireless, and is subject to the Verizon wireless Customer Agreement. Any other rewards or loyalty program is governed by terms of that program.

    Eligibility for Verizon Up

    Verizon Up is available for consumers residing in the United States (excluding the US territories of Guam, Puerto Rico, and the Virgin Islands) with a smartphone or tablet on a postpaid account in good standing, except for lines with devices or plans meant for children under the age of 18, such as lines linked to Smart Family accounts or Disney Edition tablets. More information about Verizon Up is available at our Verizon Up FAQs or visit the Verizon Up website.

    Administrar tu cuenta

    You can view your available offers and benefits from the My Verizon App or My Verizon online. By participating in Verizon Up, you agree that we may send you information about Verizon Up via email, mail, text or push notifications through the My Verizon app on your smartphone or tablet.

    Offers and Benefits

    Available offers and benefits are carefully selected just for you and may change at any time based on availability, geographical location and preferences. Each offer will have its own terms that apply, which may include an expiration date or require you to share information with the company providing the offer or discount. We are not responsible for any content or offers provided by any partner. The information you provide to the partner to claim or use an offer or benefit is subject to the privacy policy of the partner. When you claim and use an offer or benefit, you release Verizon wireless and all of its affiliates from liability for your claim and/or usage, and for your participation in Verizon Up. Some offers and benefits have additional terms. All account roles can claim and use offers, Super Tickets and Verizon Up Presale tickets. Use of certain offers by a line member may require action by an account owner or manager.

    Verizon Up Presale tickets

    As part of Verizon Up, you will have early access to specified tickets before the general public, during the sales window indicated for each specific event. There is a limit of 4 Presale tickets per event date, unless the artist sets a lower limit.  Presale tickets are limited in quantity and are available on a first-come, first-served basis while supplies last. Purchasing a Presale ticket will not affect the ability to claim other offers or benefits.

    In order to unlock the Verizon Up Presale tickets, you must first authenticate on the ticket seller website using your Verizon wireless login credentials. Once authenticated, you must log in to an existing ticket seller account or create a new one to purchase Presale tickets. Tickets are subject to the rules, terms and conditions, and fees set by the ticket seller. Verizon is not liable for replacing any lost, mutilated or stolen tickets or event passes. Tickets are fulfilled by the ticket seller, subject to availability and may be changed or revoked at any time. See the ticket seller website for full terms and conditions.

    While Verizon provides access to the Presale tickets on the ticket seller website, Verizon does not own, develop or control the ticket seller website or any content or third party links included on it and ticket seller’s policies apply to your use of their website.

    Verizon Up Select Seats tickets

    Verizon Select Seats tickets ("Select Seats ticket" or "Select Seats tickets") are exclusively available to eligible Verizon customers with Verizon postpaid mobile accounts ("Select Seats ticket Holders"). Verizon mobile account users, including line members associated with the accounts, are eligible to purchase Select Seats tickets as long as they meet eligibility requirements.

    Select Seats ticket Holders are subject to the rules, terms, conditions, and purchase fees set by the official ticket seller (Ticketmaster/Live Nation), and/or the venue, as applicable. Tickets are fulfilled by the official ticket seller and subject to availability and may be changed or revoked at any time.

    By purchasing Select Seats ticket(s), you agree to abide by any venue health and safety measures in effect at the time of the event, which may include, but are not limited to; wearing masks, completing a health survey and/or temperature check, providing proof of vaccination status and/or providing proof of negative COVID-19 status. You assume all risks, hazards, and dangers arising from, or relating in any way to, the risk of contracting a communicable disease or illness - including, without limitation, exposure to COVID-19 or any other bacteria, virus, or other pathogen capable of causing a communicable disease or illness, whether that exposure occurs before, during, or after the event, and regardless of how caused or contracted - and you hereby waive any and all claims and potential claims against Verizon and any ticket providers relating to such risks, hazards, and dangers.

    Select Seats tickets are subject to availability. Selects Seats tickets will be offered through Verizon Up until they are sold out or for a specific number of days prior to the live event, as determined by the artist. The final date for Select Seats tickets will be determined by the artist.

    The maximum number of tickets an eligible Verizon customer may purchase will be determined by the artist. This limit includes both Presale and Select Seat ticket purchases. For example, if the ticket limit is four (4) tickets and two (2) are purchased during a Presale event, then a maximum of two (2) Select Seats tickets may be purchased, thereby totaling 4 tickets). Please note, this is per event within the tour. The Select Seats ticket limit can be found on the Ticketmaster website after the eligible Verizon customer has been transferred from Verizon Up to Ticketmaster during the sales process.

    All Select Seats ticket sales are final. Resale of tickets is prohibited, and they may not be exchanged, transferred, or substituted for cash, merchandise or services. No refunds or exchanges are permitted unless otherwise noted.

    Super Tickets

    Super Tickets are offers for certain entertainment and sporting events located around the country. Super Tickets can also include special access to events that are limited in quantity. All account roles, including line members, are eligible to claim Super Tickets. Super Tickets may only be claimed once every six (6) months, while high-value Super Tickets may only be claimed once every twenty-four (24) months, per account. Super Tickets are available in limited quantities on a first-come, first-served basis, while supplies last.

    Los Super Tickets no tienen valor en en efectivo ni equivalente y no se pueden intercambiar, transferir, revender o cambiar por dinero, mercadería o servicios. Si pones a la venta un Super Ticket o vendes un Super Ticket, las entradas no se podrán usar y quedarán anuladas. If, after claiming the Super Ticket, the Super Ticket becomes unavailable, we, in our sole discretion, may substitute a Super Ticket of similar or greater value. No se incluye el transporte hacia/desde el evento. La fecha y el horario del evento, como también los asientos los establecemos nosotros a nuestra total discreción y están sujetos a cambios. If you or your guest(s) cannot attend on the specified event date, the Super Ticket will be forfeited. We are not liable for replacing any lost, mutilated or stolen tickets, event passes, or offer codes. If the event, or any events in connection with it, do not take place as scheduled, or are canceled for any reason, including due to Acts of God (such as, but not limited to, fires, explosions, earthquakes, and floods), acts of terrorism, civic disturbances, work stoppage or any other natural disaster, that portion of the Super Ticket will not be offered and no additional substitution or compensation will be provided. Cualquier impuesto federal, estatal y/o local sobre los ingresos o de otro tipo que fuera aplicable al Super Ticket será responsabilidad de cada ganador. Es probable que nos soliciten que informemos los montos gravables a la autoridad fiscal pertinente.

    Tú y tu(s) invitado(s) acuerdan cumplir con todos los términos, reglas y regulaciones aplicables, tales como las normativas del lugar, los Términos y Condiciones de los Super Tickets, y demás Términos y Condiciones impresos en el reverso del ticket. You and any guest(s) attending a Super Ticket event must be 18 or older, or must be accompanied by an adult, unless otherwise stated in the specific Super Ticket terms. Must be twenty-one (21) or over to drink alcohol at the event(s). We and the venue reserve the right to deny entry to, or remove you and your guest(s) from the venue if you or your guest(s) engage in disruptive behavior with no further compensation or liability of any kind to you or your guest(s) (as applicable). Neither we nor the venue shall have any responsibility or liability whatsoever for any property loss, damage, personal injury, or death, in connection with any Super Ticket provided as part of Verizon Up and/or any person's participation in the event or related events. Use of the Super Ticket and/or attendance at the event and related events constitutes your permission for us and our agencies to use yours or your guest's name(s), comments and/or likenesses and photos in advertisements and social media for purposes of advertising and trade without further compensation to you or your guest(s), unless prohibited by law.

    Termination or Changes to Verizon Up

    If you terminate your Verizon wireless Account, you will lose any saved Verizon Up offers and other benefits. We may monitor your Verizon Up activity for compliance with the Terms. We can suspend or terminate your Verizon Up access at any time. You may lose previously claimed offers or benefits or the ability to claim new ones if your Verizon wireless account status changes, you fail to make payments on your Verizon wireless account, we suspect fraudulent activity, you sell any tickets or Super Tickets you receive from Verizon Up, or we make changes to Verizon Up. We may change these Terms at any time, with or without notice. By claiming offers or otherwise participating in Verizon Up,  you acknowledge that you have read, understood and unconditionally accept to be bound by the Terms. Verizon reserves the right to modify, delete or otherwise change any of these Terms in our sole and absolute discretion, without further notice or compensation to you, and you waive any right to receive specific individual notice of such modifications. Verizon reserves this right even if such changes affect the value of any offers or benefits already accumulated and may cancel offers or benefits already accumulated and/or awarded. This means that Verizon may make changes that affect, but are not limited to, how offers and/or benefits are earned or used. This also means that Verizon Up and any of the associated benefits may be modified or canceled by Verizon at any time.

    Any updates to these Terms will be effective immediately upon posting at You may access the Terms on the My Verizon App to review changes to Verizon Up or the Terms. If you continue to claim offers or benefits after Verizon Up or the Terms change, it means you are accepting the changes to Verizon Up and the Terms.

    Limitación de responsabilidad

    You and we agree to limit claims against each other for damages or other monetary relief to direct damages. Esta limitación y exención se aplicará independientemente de la teoría de responsabilidad. This limitation of liability also applies if you bring a claim against the companies providing offers or benefits, to the extent we would be required to indemnify those companies against any claims. You agree we aren't responsible for problems caused by the company providing the offer or benefit, or the event sponsor, you, others, or by any act of God.

    Otras preguntas e inquietudes

    Please review our Verizon Up FAQs or visit the Verizon Up website.

    Llámanos al número 1-866-895-5579 para obtener asistencia.