Sony Audífonos externos inalámbricos con cancelación de ruido WH-1000XM5
Calificación 4.5 de 5
292 reseñas
Immerse yourself in your favorite tunes with the WH-1000XM5 Wireless Noise-Canceling Over-the-Ear Headphones. Industry-leading noise-cancelling allows you to focus on the magnificent sound from the DSEE drivers. Crystal clear hands-free calling lets you keep in touch while on the go. The ultra-comfortable, lightweight design is great for long-term wear. Intuitive touch control settings allow you to skip, play and pause with ease. With up to 30 hours of battery life, you don't have to worry about running out of juice while on the go.¹ And, the collapsible carrying case makes for easy storage
¹Battery life and charge cycles vary with use, settings, and other factors; actual results will vary.
Todos especificaciones¹Battery life and charge cycles vary with use, settings, and other factors; actual results will vary.
Residentes de CA: consultar la ADVERTENCIA de la Propuesta 65 de California
Reseñas
4.5
Calificación 4.5 de 5
292 reviews
87% of reviewers recommend this product.
The Best headphones ever
Calificación 5 de 5
Einsrein 09 . 3 días hace
Sí, recomendaría este producto.
I am a tried and true user of headphones for the last 25 years. These are the most comfortable headphones with the best acoustics I have ever had the pleasure to experience.
Sony North America Customer Support - 2 days ago
Awesome, Einstein 09! We're very grateful for this positive feedback! Thank you for this amazing review of your Sony WH-1000XM5. It's wonderful to hear it meets your expectations and you feel these are the best sounding headphones that you've owned. Glad to know you are enjoying the excellent sound quality and noise cancellation of the headphones. Thank you so much for your purchase and for giving the product a perfect rating! -Jesssony.com Publicado originalmente en sony.com
Awesome headphones
Calificación 5 de 5
Son dog . 6 días hace
Sí, recomendaría este producto.
Really love the volume due to the equalizer you can adjust to the music that your listening too base mid range and treble. Really clean sound
Sony North America Customer Support - 4 days ago
Hi Son dog, Awesome! We are glad to hear that you are happy with your new WH1000XM5! Thank you for choosing Sony! -Carlsony.com Publicado originalmente en sony.com
Funciones
- Cancelación de ruido líder del sector
- Sonido magnífico
- Llamadas manos libres nítidas
- Batería de hasta 30 horas de duración¹
- Diseño ultracómodo y liviano
- Estuche plegable para un fácil almacenamiento
- Ajustes intuitivos de control táctil
- Garantía limitada del fabricante de 1 año(s)
SKU Nº
SKU#
WH1000XM5S
En la caja
- Sony Audífonos externos inalámbricos con cancelación de ruido WH-1000XM5
- Estuche portátil
- Cable de audífonos (aprox. 1.2 metros)
- Cable para cargar USB
- Tarjeta de garantía
Sony Audífonos externos inalámbricos con cancelación de ruido WH-1000XM5 - Reseñas
4.5
Calificación 4.5 de 5
292 reviews
87% of reviewers recommend this product.
The Best headphones ever
Calificación 5 de 5
Einsrein 09 . 3 días hace
Sí, recomendaría este producto.
I am a tried and true user of headphones for the last 25 years. These are the most comfortable headphones with the best acoustics I have ever had the pleasure to experience.
Sony North America Customer Support - 2 days ago
Awesome, Einstein 09! We're very grateful for this positive feedback! Thank you for this amazing review of your Sony WH-1000XM5. It's wonderful to hear it meets your expectations and you feel these are the best sounding headphones that you've owned. Glad to know you are enjoying the excellent sound quality and noise cancellation of the headphones. Thank you so much for your purchase and for giving the product a perfect rating! -Jesssony.com Publicado originalmente en sony.com
Awesome headphones
Calificación 5 de 5
Son dog . 6 días hace
Sí, recomendaría este producto.
Really love the volume due to the equalizer you can adjust to the music that your listening too base mid range and treble. Really clean sound
Sony North America Customer Support - 4 days ago
Hi Son dog, Awesome! We are glad to hear that you are happy with your new WH1000XM5! Thank you for choosing Sony! -Carlsony.com Publicado originalmente en sony.com
Major disappointment.
Calificación 2 de 5
rhecareix . 9 días hace
Loved the XM threes but this is not the upgrade I was expecting. The Sound Connect app has basically ruined the experience.
Sony North America Customer Support - 7 days ago
Hi thecatfix, we're sorry to hear that you have a negative experience with the WH1000XM5 headphones and the Sony | Sound Connect app. The Sony | Sound Connect app, formerly known as Sony | Headphones Connect, is designed to help users quickly connect their Bluetooth headphones to their smartphones and customize audio settings. However, it seems that the app has not met your expectations. Please make sure that both your headphones and the app are updated to the latest versions, as updates can often resolve issues and improve functionality. Please check these links for more details: https://www.sony.com/electronics/support/software/00269130 https://www.sony.com/electronics/support/wireless-headphones-bluetooth-headphones/wh-1000xm5/software/00278246 If you require any additional support with regard to this product, please email us at socialsupport@am.sony.com with the following details: Name: Username: Model Number: Issue: Telephone Number: You can also reach out to our new Product Enthusiast. They are Sony fans, who can help you troubleshoot your headphones issues. Connect with them by following this link and Chat with an Enthusiasts: https://us.esupport.sony.com/support/s/support-contact?language=en_US&category=headphones ~Earlsony.com Publicado originalmente en sony.com
Good Quality, Inept Connectivity
Calificación 4 de 5
Bee P . 23 días hace
Sí, recomendaría este producto.
I bought these for my fiancé. He says the overall performance is 4.5, but they were unable to connect to his record player which is also Sony. They were specifically bought for this use.
Sony North America Customer Support - 22 days ago
Hi Bee P, Thank you for your feedback on the WH-1000XM5 headphones. We're sorry to hear about the connectivity issues your fiancé experienced with the record player. The WH-1000XM5 headphones are designed to offer high-quality sound and performance, but there can be compatibility issues with certain devices. Let's try to isolate and fix the problem by following the steps on this link: https://www.sony.com/electronics/support/articles/00006995?utm_source=glean Should you need more information/technical assistance, please email us at socialsupport@am.sony.com with the following details and we'll be more than happy to assist you. Name: Sony Username: Model Number (headphones & record player): Issue/Concern: Telephone Number: I hope this helps. Thank you for choosing Sony! Best regards, Romeo Sony Social Supportsony.com Publicado originalmente en sony.com
Best sounding headset that I tested so far
Calificación 5 de 5
24 días hace
Sí, recomendaría este producto.
I have bought this after trying couple of other brands like Sonos ace, Bose qc ultra, AirPods Max. Still with new versions of the other brands didn’t sound better that this. I waited to buy next model xm6. But Finally bought it because they are not releasing this xm6 this year.
Sony North America Customer Support - 22 days ago
Hi SrinivasMakkena, We're glad that you are enjoying the audio quality of you headphones. We appreciate your feedback and thank you for choosing Sony. Erinsony.com Publicado originalmente en sony.com
Love
Calificación 5 de 5
gmcken7 . 1 mes hace
Sí, recomendaría este producto.
I love these. They're so comfortable, great sound quality, and noise canceling is top notch. I love these new colors and shape, comparable to beats and apple but for much less. Just excellent value. The buttons take some getting used to, but after rereading the instructions I've gotten them figured out. I've worn them on a 4 hour flight and was comfortable the entire time. I like the pass through sound, being able to toggle back and forth is great. They're easy to connect between my work laptop, my phone, and my personal devices. Great sound quality of my voice when on the phone or on zoom calls, no tin sound quality or anything, no echo.
Sony North America Customer Support - 1 month ago
Hi gmcken7, That's awesome! We're happy to hear that you like the comfortable design, sound quality, smart features, and industry leading noise canceling of the headphones. Your positive feedback is greatly appreciated. Thank you for choosing Sony! -Davidsony.com Publicado originalmente en sony.com
Definitely planned obsolescence
Calificación 1 de 5
sonyisdone . 1 mes hace
I've now been through 4 pairs of Sony noise cancelling headphones, 3 pairs of the XM4 and now this pair of XM5 and they ALWAYS fail in some way. The three pairs of XM4s were because of TWO warranty replacements. Now, my XM5s which I otherwise loved and treat very well, are failing at the headband need the ear cup like many many others are reporting online. Sony is designing these to fail, it's obvious. They sound good but I simply cannot recommend Sony headphones anymore. The will fail in some way within a couple years. What happened to making quality products that last? Corporate greed plain and simple. sad. The last thing I'll say is not being able to turn off the touch feature SUCKS especially when every touch of the ear cup makes a sound prompt.
Sony North America Customer Support - 1 month ago
Hi there, Thank you for sharing your feedback. We are genuinely sorry to hear about your experience with the WH-1000XM5 and WH-1000XM4 headphones. We understand how frustrating it can be to encounter repeated issues with a product you otherwise enjoy. We take product quality and customer satisfaction very seriously and appreciate your detailed review. We understand your frustration with the durability of the headband and the touch feature. Your comments about the headband issue and the inability to turn off the touch feature have been noted. We are continuously working to improve our products and your feedback is invaluable in this process. For the headband issue, please message us at socialsupport@am.sony.com so we can further assist you. Apologies if you disclosed some of this information in your review and to customer service, we just want to ensure that we have your accurate details at the time of communication. Sony Case Number (if any): Full Name: Sony.com Username: Telephone Number: Issue/Concern: Model Number: We apologize for any inconvenience caused and appreciate your patience and understanding. Thank you for bringing these matters to our attention. Sincerely, Romeo Sony Social Supportsony.com Publicado originalmente en sony.com
Best Noise Cancelling headphones
Calificación 5 de 5
nika23 . 2 meses hace
Sí, recomendaría este producto.
I bought this three weeks ago during the first week of my junior year in college, and I am overall very satisfied with it. I use it every day to study in crowded environments like cafes, and it does its job pretty well.
Sony North America Customer Support - 2 months ago
That's awesome, nika23! We're glad you are happy with your headphones. Enjoy and thanks for choosing Sony. -Craigsony.com Publicado originalmente en sony.com
My first headear
Calificación 5 de 5
Luoqi . 2 meses hace
Sí, recomendaría este producto.
The sound is great and the adjustable equalizer is cool
Sony North America Customer Support - 2 months ago
Hi Luoqi, Thank you for sharing your thoughts and experience so far using your new Sony WH-1000XM5. We're glad you love the exceptional sound quality, noise cancellation, and overall features of your headphones. It's good to know that you are utilizing the different customizations and built-in equalizer on the Sony Headphones Connect app. Thank you for leaving us such a wonderful review and for choosing Sony! -Jesssony.com Publicado originalmente en sony.com
Great for a few months
Calificación 1 de 5
Em22 . 2 meses hace
These worked great for a few months, with the exception of randomly disconnecting from bluetooth on flights every so often. However more recently they've started making a loud buzzing/feedback noise and shutting off. Happened twice today in a span of 20 min.
Customer service is useless and just gave me a phone number for some external servicer.
Sony North America Customer Support - 2 months ago
Hi Em22, Thank you for the feedback. We're sorry to hear what happened with your headphones. To isolate the issue, please check this article. https://www.sony.com/electronics/support/wireless-headphones-bluetooth-headphones/wh-1000xm5/articles/00204575 If the situation does not improve, even after following the troubleshooting steps provided in the article, service may be required. For us to better assist you, please email us at socialsupport@am.sony.com with the following details: Name: Sony Username: Model Number: Issue: Telephone Number: -Davidsony.com Publicado originalmente en sony.com
Sony Audífonos externos inalámbricos con cancelación de ruido WH-1000XM5 - Preguntas frecuentes
Smoky Pink . Oct 29, 2024
When are the Smoky Pink available for purchase at Verizon?
PC compatible . Jun 18, 2024
Are these PC compatible and can be used extensively and daily for handling office calls? Please confirm - Thank you!
Answer from Verizon Customer Support5 meses
Up to 30 hours of battery life Bluetooth: 2.4 GHz band (2.4000–2.4835 GHz) -Melissa
Jan 5, 2024
Are these headphones compatible with my iPhone 13 Pro Max?
Answer from Verizon Customer Support10 meses
These headphones are compatible with your iPhone 13 Pro Max. ~Jesse