Audífonos inalámbricos con cancelación de ruido WH-1000XM5 de Sony
Calificación 4.2 de 5
341 reseñas 
Color
Negro
Precio
$399.99
$33.33/mo with 12 months financing exclusively with Verizon Visa® Card.
Details
Cantidad
1
Devoluciones gratis dentro de los 30 días.Detalles
Obtenlo rápido
Selecciona las opciones de envío al pagar. Sujeto a elegibilidad.Detalles
Envío gratis en 2 días
tienda seleccionada
Los audífonos inalámbricos externos con cancelación de ruido son tu nueva opción para disfrutar de un sonido cristalino, tanto si estás disfrutando de tus canciones favoritas como atendiendo una llamada. Gracias a la cancelación de ruido líder en la industria, escucharás cada nota y palabra sin distracciones. La calidad del sonido es alucinante, gracias a un nuevo control y a la tecnología de vanguardia como DSEE Extreme. Además, con una batería de hasta 30 horas de duración1, están preparados para acompañarte en tus días más ocupados. Livianos, ultracómodos y fáciles de guardar con un estuche plegable, estos audífonos lo tienen todo. Ya sea que estés en movimiento o simplemente relajándote, disfrutarás de comodidad y calidad durante horas. ¡Prepárate para sumergirte en el sonido como nunca antes!
1 La duración de la batería y los ciclos de carga varían según el uso, la configuración y otros factores; los resultados reales pueden variar.
Todas las especificaciones 1 La duración de la batería y los ciclos de carga varían según el uso, la configuración y otros factores; los resultados reales pueden variar.
Reseñas
4.2
Calificación 4.2 de 5
341 reseñas
81 % de las reseñas recomiendan este producto.
Horrible. Broke twice within two years.
1 out of 5 rating
Florangel . 2 days ago
I bought these headphones in October of 2024. The left hinge broke in April of 2025. I got it fixed through the official repair center that Sony offers and paid 90 dollars. When I got it back from the repair center, it randomly started turning off while in use. In February of 2026 the same hinge on the same side breaks again. Its not like I'm being rough wuth my headphones. I am very careful with them. If they're so expensive, why do they break so easily? This seems to be a common issue with many people as well. This issue should definitely be addressed.
Sony North America Customer Support - 1 day ago
Hi Florangel, Thank you for reaching out and sharing your experience with us. We are sorry to hear about the repeated issues you’ve encountered with the hinge of your WH-1000XM5 headphones, especially following a previous repair. While we take your feedback seriously as it helps us identify areas for improvement, it is important to clarify that our limited warranty is designed to cover internal manufacturing defects. A broken hinge is classified as physical damage, which falls outside the scope of the standard warranty coverage. We sincerely appreciate you sharing these observations with us. Your comments have been noted and shared with our product development team for future consideration. Thank you for considering Sony! Best regards, Dominicksony.com Originally posted on sony.com
Good audio marred by awful interface
2 out of 5 rating
frustrateduser123 . 5 days ago
I bought based on the Wirecutter review. First off:
Sound quality and noise cancellation: excellent.
So why 2 stars? Everything else about these is extremely frustrating. Can't use while charging. Unintuitive and confusing buttons to turn on, connect to bluetooth, and adjust noise cancellation - after year, I still don't know how to use them (I gave up long ago). "Smart features" are very dumb and auto-enabled: I clear my throat at my desk and music pauses. My default use is plugged in with a wire, no noise cancellation, because the UX of these is so frustrating and continues to frustrate me a year later.
Perhaps someone who enjoys tinkering with smart features in an app would enjoy these, but they've been the most frustrating experience I've ever had with headphones and I regret not returning them after getting them.
Sony North America Customer Support - 4 days ago
Hi there, Thanks so much for taking the time to share this detailed review and for calling out the excellent sound quality and noise cancellation on your WH-1000XM5. We’re really glad those parts are working well for you. We’re also very sorry to hear how frustrating the rest of the experience has been. That’s not what we want for anyone using our products. About not being able to use the headphones while they are charging: this is by design. It helps protect the battery and supports long term performance and safety, which is why audio playback is disabled during charging. The issue where your music pauses when you clear your throat is most likely caused by the Speak‑to‑Chat feature. This listens for your voice so it can pause audio when you start talking. You can turn this feature off, or change how sensitive it is, in the Sony | Sound Connect app. You can also control Speak‑to‑Chat using the touch sensors on the headphones if that’s easier for you. For more details, please see this link: https://helpguide.sony.net/mdr/wh1000xm5/v1/en/contents/TP1000536742.html For the Bluetooth connection and noise cancelling controls, our technical support team can walk you through the settings step by step and help you set things up in a simpler way that suits how you use the headphones. Please reach out to them here: https://www.sony.net/support-contact We really appreciate you giving Sony a try and letting us know about your experience. Warm regards, Estefanysony.com Originally posted on sony.com
Características
- Cancelación de ruido líder del sector
- Sonido magnífico
- Llamadas manos libres nítidas
- Hasta 30 horas de duración de batería1
- Diseño ultracómodo y liviano
- Estuche plegable para un fácil almacenamiento
- Ajustes intuitivos de control táctil
- Garantía limitada de 1 año
SKU Nº
SKU Nº
WH1000XM5B
En la caja
- Sony Audífonos externos inalámbricos con cancelación de ruido WH-1000XM5
- Estuche portátil
- Cable para audífonos (aprox. 1.2 m)
- Cable para cargar USB
- Tarjeta de garantía
Sony Wireless Noise-Canceling Over-the-Ear Headphones WH-1000XM5 Reviews
4.2
Calificación 4.2 de 5
341 reseñas
81 % de las reseñas recomiendan este producto.
Horrible. Broke twice within two years.
1 out of 5 rating
Florangel . 2 days ago
I bought these headphones in October of 2024. The left hinge broke in April of 2025. I got it fixed through the official repair center that Sony offers and paid 90 dollars. When I got it back from the repair center, it randomly started turning off while in use. In February of 2026 the same hinge on the same side breaks again. Its not like I'm being rough wuth my headphones. I am very careful with them. If they're so expensive, why do they break so easily? This seems to be a common issue with many people as well. This issue should definitely be addressed.
Sony North America Customer Support - 1 day ago
Hi Florangel, Thank you for reaching out and sharing your experience with us. We are sorry to hear about the repeated issues you’ve encountered with the hinge of your WH-1000XM5 headphones, especially following a previous repair. While we take your feedback seriously as it helps us identify areas for improvement, it is important to clarify that our limited warranty is designed to cover internal manufacturing defects. A broken hinge is classified as physical damage, which falls outside the scope of the standard warranty coverage. We sincerely appreciate you sharing these observations with us. Your comments have been noted and shared with our product development team for future consideration. Thank you for considering Sony! Best regards, Dominicksony.com Originally posted on sony.com
Good audio marred by awful interface
2 out of 5 rating
frustrateduser123 . 5 days ago
I bought based on the Wirecutter review. First off:
Sound quality and noise cancellation: excellent.
So why 2 stars? Everything else about these is extremely frustrating. Can't use while charging. Unintuitive and confusing buttons to turn on, connect to bluetooth, and adjust noise cancellation - after year, I still don't know how to use them (I gave up long ago). "Smart features" are very dumb and auto-enabled: I clear my throat at my desk and music pauses. My default use is plugged in with a wire, no noise cancellation, because the UX of these is so frustrating and continues to frustrate me a year later.
Perhaps someone who enjoys tinkering with smart features in an app would enjoy these, but they've been the most frustrating experience I've ever had with headphones and I regret not returning them after getting them.
Sony North America Customer Support - 4 days ago
Hi there, Thanks so much for taking the time to share this detailed review and for calling out the excellent sound quality and noise cancellation on your WH-1000XM5. We’re really glad those parts are working well for you. We’re also very sorry to hear how frustrating the rest of the experience has been. That’s not what we want for anyone using our products. About not being able to use the headphones while they are charging: this is by design. It helps protect the battery and supports long term performance and safety, which is why audio playback is disabled during charging. The issue where your music pauses when you clear your throat is most likely caused by the Speak‑to‑Chat feature. This listens for your voice so it can pause audio when you start talking. You can turn this feature off, or change how sensitive it is, in the Sony | Sound Connect app. You can also control Speak‑to‑Chat using the touch sensors on the headphones if that’s easier for you. For more details, please see this link: https://helpguide.sony.net/mdr/wh1000xm5/v1/en/contents/TP1000536742.html For the Bluetooth connection and noise cancelling controls, our technical support team can walk you through the settings step by step and help you set things up in a simpler way that suits how you use the headphones. Please reach out to them here: https://www.sony.net/support-contact We really appreciate you giving Sony a try and letting us know about your experience. Warm regards, Estefanysony.com Originally posted on sony.com
meh
3 out of 5 rating
emeb . 6 days ago
Sounds fine. Not the best noise canceling. if you are trying to make calls, don’t buy these - the microphone does not function at all. the automatic turn off stopped working and battery power time shortened about six months in so they die constantly if you don’t remember to turn them off immediately.
Sony North America Customer Support - 5 days ago
Hello Emeb, Thank you for considering Sony products. We sincerely apologize for the inconvenience you've experienced with your WH1000XM5 headphones, particularly regarding the microphone functionality during calls, the automatic turn-off feature, and the reduced battery life. We’re glad to hear that the sound quality is good. To help get your device back in working order, we suggest trying the following troubleshooting steps: Check "Auto Power Off" Settings: Open the Sony Headphones Connect app and verify that the "Automatic Power Off" function is enabled. You can find detailed instructions here: https://helpguide.sony.net/mdr/hpc/v1/en/contents/TP0002935917.html Call Issues: For microphone and call-related problems, please follow the troubleshooting steps outlined in this guide: https://helpguide.sony.net/mdr/wh1000xm5/v1/en/contents/TP1000534697.html Reset the Headset: Try resetting the headphones to resolve minor glitches. Instructions are available here: https://helpguide.sony.net/mdr/wh1000xm5/v1/en/contents/TP1000541012.html Initialize the Headset: If resetting doesn’t help, you can initialize the headset to restore factory settings. Learn how here: https://helpguide.sony.net/mdr/wh1000xm5/v1/en/contents/TP1000541013.html Firmware Update: Ensure your headphones are updated to Firmware Version 2.5.1, which includes important fixes. You can download the update here: https://www.sony.com/electronics/support/wireless-headphones-bluetooth-headphones/wh-1000xm5/software/00278246 If the issues persist after these steps, we encourage you to contact our dedicated support team for further assistance and advanced troubleshooting. You can find all contact options and resources here: https://us.esupport.sony.com/support/s/support-contact?language=en_US&category=headphones Best regards, -Fredsony.com Originally posted on sony.com
Arm snapped after just over a year of light use
1 out of 5 rating
12 days ago
I am honestly pretty peeved about this - I paid these headphones off over a year, and as soon as I did and the warranty expired one of the arms cracked and they’re completely unwearable because they don’t fit right anymore. I had the XM3 version of these previously and actually still have them, although the noise canceling no longer works, so I’m really disappointed in the quality of these. Their build is significantly cheaper and less sturdy than their predecessor. And the only option for repair is to send to a third party - who will charge you whether or not they can fix them. I’ve been a big Sony fan for years but I will be switching companies.
Sony North America Customer Support - 11 days ago
Hi there, Thank you for sharing your feedback. We're truly sorry to hear about the trouble with your WH-1000XM5 headphones. Regrettably, damage like this isn’t considered normal wear and tear, so it isn’t covered under the terms of our warranty. We know this isn’t the answer you were hoping for and we're truly sorry we can’t offer a different solution. Right now, the only way to get your headphones repaired is to send them to our parts supplier, Encompass. They’ll be able to assess the damage and let you know the repair options and costs. We really appreciate your feedback and support of Sony over the years. We're sorry again for the situation. Warm regards, Estefanysony.com Originally posted on sony.com
Good sound quality but broke
2 out of 5 rating
K2subra . 14 days ago
I bought this 6 months back and the ear cups broke near the rotating hinge. Its unusable now :(
Sony North America Customer Support - 13 days ago
Hi K2subra, Thank you so much for sharing all the details about what happened with your headphones. We're really sorry to hear that your WH-1000XM5 broke near the hinge. Based on the information you provided, this kind of damage isn’t considered normal wear and tear, so it isn’t covered under the terms of the warranty. We know that’s disappointing and we apologize for any inconvenience this causes. However, we want to help. We’ve partnered with our parts supplier, Encompass, to offer a low-cost repair. This special offer is just for a broken headband on the WH-1000XM5 model and doesn’t apply to other headphone models or different types of issues. Here is Encompass’s contact information so you can reach out to them directly for this repair: Phone: 1-866-835-1146 Email: service@encompass.com Hour of Operations: Monday - Friday: 8:00 am - 6:00 pm EST Thanks for considering Sony headphones and letting us know about this issue. Warm regards, Estefanysony.com Originally posted on sony.com
Sony XM5 Headphone
5 out of 5 rating
Dhaubanjar . 23 days ago
Yes, I'd recommend this product.
I bought this in 2024 and have no any complaints. Sound is awesome and the best part is, of course, the ANC. Headphone is lightweight so I never had any problems with wearing it continuously for 4-5 hours at my work. Battery backup is also awesome.
Sony North America Customer Support - 23 days ago
Hello Dhaubanjar, Thank you for choosing Sony! We're elated to hear that you are enjoying your WH-1000XM5 headphones. It’s wonderful to know that the sound quality, noise cancellation, lightweight design, and battery life are supporting your workday comfortably. Your experience truly highlights the thoughtful engineering that goes into our products, and we appreciate you sharing your positive feedback. Best regards, -Fredsony.com Originally posted on sony.com
Overall Sound Is Amazing
4 out of 5 rating
Halfaziatic . 25 days ago
Yes, I'd recommend this product.
Overall Sound quality is amazing, but flaw with hinge design. Having to send in my headphones for repair after normal use.
Sony North America Support - 25 days ago
Hi Halfaziatic, We are sorry to hear about the issue with your hinge. While we use high-quality materials for the WH-1000XM5, we understand your frustration and are glad you're receiving assistance to restore your headphones soon. Thanks for choosing Sony. Best regards, Eliabsony.com Originally posted on sony.com
Warranty does not cover Ripping Headband
1 out of 5 rating
THtTH . 2 months ago
Have two MX5's and one MX6. Love the sounds and product overall however, Sony's warranty does not cover the headband which ripped. There was no misuse at all.
Sony North America Customer Support - 2 months ago
Hi THtTH, Thanks for your feedback. It's great to hear you love the sound of the XM series. We're genuinely sorry to hear about the headband on your unit. We know how frustrating it is when you take great care of your gear and something like this happens. However, our warranty policy doesn't cover physical damage to the headband material. To help out, we’ve partnered with Encompass to provide low-cost repairs for our customers. Here is their contact info: Phone: 1-866-835-1146 Email: service@encompass.com Hours: Mon-Fri, 8:00 am - 6:00 pm EST We know that isn't the news you were hoping for, but we truly value your support. Thanks for considering Sony. Sincerely, Estefanysony.com Originally posted on sony.com
Headphones
1 out of 5 rating
Ana Laura . 2 months ago
They are bad headphones . Within a month they start to peel off . The one year warranty doesn’t cover because they said it’s cosmetic .
Sony North America Customer Support - 2 months ago
Thank you for sharing your feedback, Ana Laura. We are truly sorry to hear that you are experiencing issues with the earpads peeling on your WH-1000XM5 headphones after only a month of use. We sincerely apologize for the disappointment and frustration this has caused, especially given that you feel this should be covered under warranty. We understand how upsetting it is when a premium product begins to show wear so quickly, and we regret that our initial assessment deemed this type of damage cosmetic. While cosmetic wear is generally excluded from the limited warranty, we take all customer feedback about durability and material quality seriously. We would like to review the specific details of your case, as we strive to ensure our customers are satisfied with their investment. Please contact us directly at socialsupport@am.sony.com and provide your name, the headphones' serial number, and any existing case or reference number you were given by support. We are committed to helping you find a resolution and regret that this product hasn't met your expectations for quality and service in this instance. Thank you for bringing this to our attention. Best regards, Gus, Sony North America Customer Supportsony.com Originally posted on sony.com
They were great until they weren't
2 out of 5 rating
TMedina . 3 months ago
The headphones worked flawlessly for about 22 months. I was very happy with the sound quality, the battery life and the comfort. I'd use these at my desk daily for work and the microphone was great for conference calls. Then after less than 2 years the headset just snapped. They weren't dropped or thrown or anything more than just placed back on the table and snapped. I was shocked that this expensive of headphones would fall apart in that short of a time period. My older XM3 and XM4 models lasted much longer than these.
Sony North America Customer Support - 3 months ago
Thank you for sharing your detailed feedback, TMedina. We are genuinely sorry to hear about the unfortunate failure of your WH-1000XM5 headphones after 22 months, and we sincerely apologize for the frustration this structural issue has caused. It is completely understandable that you are shocked and disappointed when such an expensive product fails during normal use, especially when your older XM3 and XM4 models have demonstrated greater longevity. We are pleased to hear that, up until this point, you were very happy with the sound quality, battery life, comfort, and the great microphone performance for your daily work and conference calls. However, we take quality concerns like this extremely seriously. We are committed to providing durable, premium products, and a headset snapping under normal use is certainly not the standard we set for the WH-1000XM5 series. We want to help you resolve this. Please contact our product support team directly at https://us.esupport.sony.com/support/s/support-contact?language=en_US&category=headphones. Our specialists can review your product's specific situation and explore possible service or repair options available to you. We regret that the product's durability has not met your expectations, and we appreciate you bringing this important feedback to our attention. Thank you for choosing Sony. Best regards, Gus, Sony North America Customer Supportsony.com Originally posted on sony.com
Sony Wireless Noise-Canceling Over-the-Ear Headphones WH-1000XM5 FAQs
Rodgers . Oct 15, 2024
What is the decimal rating at which it actively cancels noise?
Answer from Verizon Customer Support1 year
Visit VZW.com to review the device details and specs. ~Maria