Audífonos inalámbricos con cancelación de ruido WH-1000XM5 de Sony
Calificación 4.2 de 5
346 reseñas 
Color
Negro
Precio
$399.99
$33.33/mo with 12 months financing exclusively with Verizon Visa® Card.
Details
Cantidad
1
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Los audífonos inalámbricos externos con cancelación de ruido son tu nueva opción para disfrutar de un sonido cristalino, tanto si estás disfrutando de tus canciones favoritas como atendiendo una llamada. Gracias a la cancelación de ruido líder en la industria, escucharás cada nota y palabra sin distracciones. La calidad del sonido es alucinante, gracias a un nuevo control y a la tecnología de vanguardia como DSEE Extreme. Además, con una batería de hasta 30 horas de duración1, están preparados para acompañarte en tus días más ocupados. Livianos, ultracómodos y fáciles de guardar con un estuche plegable, estos audífonos lo tienen todo. Ya sea que estés en movimiento o simplemente relajándote, disfrutarás de comodidad y calidad durante horas. ¡Prepárate para sumergirte en el sonido como nunca antes!
1 La duración de la batería y los ciclos de carga varían según el uso, la configuración y otros factores; los resultados reales pueden variar.
Todas las especificaciones 1 La duración de la batería y los ciclos de carga varían según el uso, la configuración y otros factores; los resultados reales pueden variar.
Reseñas
4.2
Calificación 4.2 de 5
346 reseñas
81 % de las reseñas recomiendan este producto.
Beware the hinge breaking
1 out of 5 rating
SammyL . 5 days ago
I bought these one year and three months ago and they just broke. They’re *just* outside the warranty. There is a faulty hinge mechanism on these headphones that Sony knows about (look up: sony xm5 broken hinge if you want to see all the many, many people who’ve had the same issue). Apparently even if you’re covered by warranty, they classify this as “physical damage” and won’t cover it. I would never buy these and wouldn’t recommend them because of this. They’re too expensive to have known design flaws that Sony refuses to fix.
Sony North America Customer Support - 4 days ago
Hello SammyL, Thank you for considering Sony products. We sincerely apologize for the inconvenience you have experienced with your WH1000XM5 headphones. We understand how frustrating it is to encounter a hinge issue just outside the warranty period, especially when it impacts a product you rely on. Please be advised that the Sony limited warranty covers manufacturing defects; however, damage resulting from regular use or accidental impact is generally not covered. To assist you further, we recommend contacting our authorized service partner, Encompass, who offers specialized repair services with genuine parts that may provide a more affordable option: https://sony.encompass.com/item/15214669/Sony/WH1000XM5-HBR/. We have also forwarded your feedback regarding product durability and support accessibility to our quality assurance team for review. We truly value your input as it helps us improve our products and services. Best regards, -Fredsony.com Originally posted on sony.com
Operation during an RV trip.
2 out of 5 rating
JV0410 . 5 days ago
I bought mine a year ago. On a recent RV trip, I used it to listen to XM on my phone and have noise cancellation from our very noisy RV. Battery had to be recharged after just a couple hours and during the recharge, the noise cancellation and music were inoperative. A battery replacement option would have been a good feature.
Sony North America Support - 4 days ago
Hi JV0410, We’re sorry to hear about the battery performance you’ve experienced with your WH-1000XM5. While these headphones typically offer up to 30 hours of battery life, performance can vary based on settings like Noise Canceling and Speak-to-Chat. We recommend ensuring the firmware is up to date via the Sony Headphones Connect app and trying a different USB-C cable for a full charge. Thanks for choosing Sony. Best regards, Eliabsony.com Originally posted on sony.com
Características
- Cancelación de ruido líder del sector
- Sonido magnífico
- Llamadas manos libres nítidas
- Hasta 30 horas de duración de batería1
- Diseño ultracómodo y liviano
- Estuche plegable para un fácil almacenamiento
- Ajustes intuitivos de control táctil
- Garantía limitada de 1 año
SKU Nº
SKU Nº
WH1000XM5B
En la caja
- Sony Audífonos externos inalámbricos con cancelación de ruido WH-1000XM5
- Estuche portátil
- Cable para audífonos (aprox. 1.2 m)
- Cable para cargar USB
- Tarjeta de garantía
Sony Wireless Noise-Canceling Over-the-Ear Headphones WH-1000XM5 Reviews
4.2
Calificación 4.2 de 5
346 reseñas
81 % de las reseñas recomiendan este producto.
Beware the hinge breaking
1 out of 5 rating
SammyL . 5 days ago
I bought these one year and three months ago and they just broke. They’re *just* outside the warranty. There is a faulty hinge mechanism on these headphones that Sony knows about (look up: sony xm5 broken hinge if you want to see all the many, many people who’ve had the same issue). Apparently even if you’re covered by warranty, they classify this as “physical damage” and won’t cover it. I would never buy these and wouldn’t recommend them because of this. They’re too expensive to have known design flaws that Sony refuses to fix.
Sony North America Customer Support - 4 days ago
Hello SammyL, Thank you for considering Sony products. We sincerely apologize for the inconvenience you have experienced with your WH1000XM5 headphones. We understand how frustrating it is to encounter a hinge issue just outside the warranty period, especially when it impacts a product you rely on. Please be advised that the Sony limited warranty covers manufacturing defects; however, damage resulting from regular use or accidental impact is generally not covered. To assist you further, we recommend contacting our authorized service partner, Encompass, who offers specialized repair services with genuine parts that may provide a more affordable option: https://sony.encompass.com/item/15214669/Sony/WH1000XM5-HBR/. We have also forwarded your feedback regarding product durability and support accessibility to our quality assurance team for review. We truly value your input as it helps us improve our products and services. Best regards, -Fredsony.com Originally posted on sony.com
Operation during an RV trip.
2 out of 5 rating
JV0410 . 5 days ago
I bought mine a year ago. On a recent RV trip, I used it to listen to XM on my phone and have noise cancellation from our very noisy RV. Battery had to be recharged after just a couple hours and during the recharge, the noise cancellation and music were inoperative. A battery replacement option would have been a good feature.
Sony North America Support - 4 days ago
Hi JV0410, We’re sorry to hear about the battery performance you’ve experienced with your WH-1000XM5. While these headphones typically offer up to 30 hours of battery life, performance can vary based on settings like Noise Canceling and Speak-to-Chat. We recommend ensuring the firmware is up to date via the Sony Headphones Connect app and trying a different USB-C cable for a full charge. Thanks for choosing Sony. Best regards, Eliabsony.com Originally posted on sony.com
AVOID AVOID HORRIBLE DESIGN
1 out of 5 rating
avoidtheWH1000XM5 . 6 days ago
Horrible design. Left hinge broke due to manufacturers defect. Did not even last 7 months. Sony said not covered under waranty
Sony North America Customer Support - 5 days ago
Hello there, Thank you for considering Sony products. We sincerely apologize for the inconvenience caused by the issue with your WH-1000XM5 headphones. We understand how frustrating it is to experience a problem with the left hinge in less than seven months. Please be advised that the Sony limited warranty covers manufacturing defects; however, damage resulting from regular use or accidental impact is generally not covered. To assist you further, we recommend contacting our authorized service partner, Encompass, who offers specialized repair services with genuine parts that may provide a more affordable option: https://sony.encompass.com/item/15214669/Sony/WH1000XM5-HBR/. Additionally, we have forwarded your feedback regarding product durability and support accessibility to our quality assurance team for review. We truly value your input as it helps us improve our products and services. Best regards, -Fredsony.com Originally posted on sony.com
Terrible product
1 out of 5 rating
Nunya223 . 7 days ago
This product sucks. I got it for my birthday, app is trash. Attempted to make a Sony account, not actually allowed to. Do not buy.
Sony North America Customer Support - 6 days ago
Hi Nunya223, Happy belated birthday! We are truly sorry to hear that your experience with your new WH-1000XM5 has been frustrating so far. We want to ensure you can fully enjoy your gift, and we would like to offer you personalized assistance with the application setup for your headphones. Our team is ready to help you navigate the setup process step-by-step to ensure everything is working correctly for you. Please contact us directly through the link below so we can assist you: Contact Sony Support: https://us.esupport.sony.com/support/s/support-contact?language=en_US&category=headphones Thank you for considering Sony! Regards, Dominicksony.com Originally posted on sony.com
Will break just over the warranty
1 out of 5 rating
LaurenF . 11 days ago
Do not buy. Way to expensive for such a short lifespan. The plastic casing of the swivel hinge broke 1 year and 2 months in and Sony would not honor the warranty. Once it breaks the headphone will not properly secure to your ear making them ultimately useless. i never worked out in them walked in them. i use them at my desk to listen to music while i work. Don't waste your money.
Sony North America Customer Support - 10 days ago
Hello LaurenF, Thank you for considering Sony products. We sincerely apologize for the inconvenience you’ve experienced with your WH1000XM5 headphones. We completely empathize with your frustration regarding the breakage of the plastic casing on the swivel hinge after just over a year of use. While the warranty typically covers manufacturing defects and not damage from wear over time, we want to support you as much as possible. To assist you further, we recommend contacting our authorized repair partner, Encompass, who can provide repair options that might be more affordable. You can find more information and service options here: https://sony.encompass.com/item/15214669/Sony/WH1000XM5-HBR/. Please don’t hesitate to reach out if you need further assistance. Best regards, -Fredsony.com Originally posted on sony.com
Horrible. Broke twice within two years.
1 out of 5 rating
Florangel . 1 month ago
I bought these headphones in October of 2024. The left hinge broke in April of 2025. I got it fixed through the official repair center that Sony offers and paid 90 dollars. When I got it back from the repair center, it randomly started turning off while in use. In February of 2026 the same hinge on the same side breaks again. Its not like I'm being rough wuth my headphones. I am very careful with them. If they're so expensive, why do they break so easily? This seems to be a common issue with many people as well. This issue should definitely be addressed.
Sony North America Customer Support - 1 month ago
Hi Florangel, Thank you for reaching out and sharing your experience with us. We are sorry to hear about the repeated issues you’ve encountered with the hinge of your WH-1000XM5 headphones, especially following a previous repair. While we take your feedback seriously as it helps us identify areas for improvement, it is important to clarify that our limited warranty is designed to cover internal manufacturing defects. A broken hinge is classified as physical damage, which falls outside the scope of the standard warranty coverage. We sincerely appreciate you sharing these observations with us. Your comments have been noted and shared with our product development team for future consideration. Thank you for considering Sony! Best regards, Dominicksony.com Originally posted on sony.com
Good audio marred by awful interface
2 out of 5 rating
frustrateduser123 . 1 month ago
I bought based on the Wirecutter review. First off:
Sound quality and noise cancellation: excellent.
So why 2 stars? Everything else about these is extremely frustrating. Can't use while charging. Unintuitive and confusing buttons to turn on, connect to bluetooth, and adjust noise cancellation - after year, I still don't know how to use them (I gave up long ago). "Smart features" are very dumb and auto-enabled: I clear my throat at my desk and music pauses. My default use is plugged in with a wire, no noise cancellation, because the UX of these is so frustrating and continues to frustrate me a year later.
Perhaps someone who enjoys tinkering with smart features in an app would enjoy these, but they've been the most frustrating experience I've ever had with headphones and I regret not returning them after getting them.
Sony North America Customer Support - 1 month ago
Hi there, Thanks so much for taking the time to share this detailed review and for calling out the excellent sound quality and noise cancellation on your WH-1000XM5. We’re really glad those parts are working well for you. We’re also very sorry to hear how frustrating the rest of the experience has been. That’s not what we want for anyone using our products. About not being able to use the headphones while they are charging: this is by design. It helps protect the battery and supports long term performance and safety, which is why audio playback is disabled during charging. The issue where your music pauses when you clear your throat is most likely caused by the Speak‑to‑Chat feature. This listens for your voice so it can pause audio when you start talking. You can turn this feature off, or change how sensitive it is, in the Sony | Sound Connect app. You can also control Speak‑to‑Chat using the touch sensors on the headphones if that’s easier for you. For more details, please see this link: https://helpguide.sony.net/mdr/wh1000xm5/v1/en/contents/TP1000536742.html For the Bluetooth connection and noise cancelling controls, our technical support team can walk you through the settings step by step and help you set things up in a simpler way that suits how you use the headphones. Please reach out to them here: https://www.sony.net/support-contact We really appreciate you giving Sony a try and letting us know about your experience. Warm regards, Estefanysony.com Originally posted on sony.com
meh
3 out of 5 rating
emeb . 1 month ago
Sounds fine. Not the best noise canceling. if you are trying to make calls, don’t buy these - the microphone does not function at all. the automatic turn off stopped working and battery power time shortened about six months in so they die constantly if you don’t remember to turn them off immediately.
Sony North America Customer Support - 1 month ago
Hello Emeb, Thank you for considering Sony products. We sincerely apologize for the inconvenience you've experienced with your WH1000XM5 headphones, particularly regarding the microphone functionality during calls, the automatic turn-off feature, and the reduced battery life. We’re glad to hear that the sound quality is good. To help get your device back in working order, we suggest trying the following troubleshooting steps: Check "Auto Power Off" Settings: Open the Sony Headphones Connect app and verify that the "Automatic Power Off" function is enabled. You can find detailed instructions here: https://helpguide.sony.net/mdr/hpc/v1/en/contents/TP0002935917.html Call Issues: For microphone and call-related problems, please follow the troubleshooting steps outlined in this guide: https://helpguide.sony.net/mdr/wh1000xm5/v1/en/contents/TP1000534697.html Reset the Headset: Try resetting the headphones to resolve minor glitches. Instructions are available here: https://helpguide.sony.net/mdr/wh1000xm5/v1/en/contents/TP1000541012.html Initialize the Headset: If resetting doesn’t help, you can initialize the headset to restore factory settings. Learn how here: https://helpguide.sony.net/mdr/wh1000xm5/v1/en/contents/TP1000541013.html Firmware Update: Ensure your headphones are updated to Firmware Version 2.5.1, which includes important fixes. You can download the update here: https://www.sony.com/electronics/support/wireless-headphones-bluetooth-headphones/wh-1000xm5/software/00278246 If the issues persist after these steps, we encourage you to contact our dedicated support team for further assistance and advanced troubleshooting. You can find all contact options and resources here: https://us.esupport.sony.com/support/s/support-contact?language=en_US&category=headphones Best regards, -Fredsony.com Originally posted on sony.com
Arm snapped after just over a year of light use
1 out of 5 rating
1 month ago
I am honestly pretty peeved about this - I paid these headphones off over a year, and as soon as I did and the warranty expired one of the arms cracked and they’re completely unwearable because they don’t fit right anymore. I had the XM3 version of these previously and actually still have them, although the noise canceling no longer works, so I’m really disappointed in the quality of these. Their build is significantly cheaper and less sturdy than their predecessor. And the only option for repair is to send to a third party - who will charge you whether or not they can fix them. I’ve been a big Sony fan for years but I will be switching companies.
Sony North America Customer Support - 1 month ago
Hi there, Thank you for sharing your feedback. We're truly sorry to hear about the trouble with your WH-1000XM5 headphones. Regrettably, damage like this isn’t considered normal wear and tear, so it isn’t covered under the terms of our warranty. We know this isn’t the answer you were hoping for and we're truly sorry we can’t offer a different solution. Right now, the only way to get your headphones repaired is to send them to our parts supplier, Encompass. They’ll be able to assess the damage and let you know the repair options and costs. We really appreciate your feedback and support of Sony over the years. We're sorry again for the situation. Warm regards, Estefanysony.com Originally posted on sony.com
Good sound quality but broke
2 out of 5 rating
K2subra . 1 month ago
I bought this 6 months back and the ear cups broke near the rotating hinge. Its unusable now :(
Sony North America Customer Support - 1 month ago
Hi K2subra, Thank you so much for sharing all the details about what happened with your headphones. We're really sorry to hear that your WH-1000XM5 broke near the hinge. Based on the information you provided, this kind of damage isn’t considered normal wear and tear, so it isn’t covered under the terms of the warranty. We know that’s disappointing and we apologize for any inconvenience this causes. However, we want to help. We’ve partnered with our parts supplier, Encompass, to offer a low-cost repair. This special offer is just for a broken headband on the WH-1000XM5 model and doesn’t apply to other headphone models or different types of issues. Here is Encompass’s contact information so you can reach out to them directly for this repair: Phone: 1-866-835-1146 Email: service@encompass.com Hour of Operations: Monday - Friday: 8:00 am - 6:00 pm EST Thanks for considering Sony headphones and letting us know about this issue. Warm regards, Estefanysony.com Originally posted on sony.com
Sony Wireless Noise-Canceling Over-the-Ear Headphones WH-1000XM5 FAQs
Rodgers . Oct 15, 2024
What is the decimal rating at which it actively cancels noise?
Answer from Verizon Customer Support1 year
Visit VZW.com to review the device details and specs. ~Maria