What is Verizon Family?

Verizon Family is a service that allows you to manage your child's smartphone, connected tablet and Gizmo Watch. With Verizon Family Plus, you can manage all compatible devices on the same Verizon mobile account from a single app: Filter content Limit and monitor Verizon cellular call and text activity (smartphones only) Monitor web and app activity Supervise screen time Pause the internet Use location tracking, Pick me up and check-in features Get Roadside Assistance View driving activity and number of times the phone was used while driving Use 24/7 Assist professional monitoring service Locate family members using their smartwatches Share a single phone number with up to 5 smartphone devices using Family Line And more

How much does Verizon Family cost?

Verizon Family is included at no additional cost with a standard Verizon monthly mobile account or a Gizmo Watch service. See the Verizon Family features included and plan tiers. Verizon Family Plus cost varies based on your Verizon wireless plan: Verizon Family Plus is $14.99/month with legacy mobile plans Verizon Family Plus Perk is $10/month with any myPlan Verizon Family Plus Perk is included with the new Unlimited Ultimate plan Good to know: Gizmo Watch service is compatible with any Verizon Family subscription.

Who is eligible to get Verizon Family?

You can get Verizon Family or Verizon Family Plus if you have: A standard monthly Verizon mobile account with 10 or fewer lines An Android smartphone (8.1 and newer) or iOS (16.0 or newer) An Android tablet (8.1 and newer) An Apple iPad (16.0 or newer) Non-Verizon customers with a gifted Gizmo Watch from a Verizon mobile account (includes Gizmo Watch Verizon Family service, not the watch) To check your eligibility, go to the Products & plan perks page in My Verizon. If Verizon Family is listed there, you can sign up for it. Keep in mind: Business and prepaid accounts aren't eligible to get Verizon Family.

How do I get the app and sign up for Verizon Family?

To subscribe to Verizon Family: Download the Verizon Family app in Google Play™ or the Apple® App Store®. Follow the steps to subscribe to Verizon Family. For step-by-step instructions to subscribe, visit our Verizon Family - Add Service page. Or watch our Verizon Family overview video. If you're having trouble signing in to the Family app, visit our How to use Verizon Family page.

What's the difference between Verizon Family and Verizon Family Plus?

Verizon Family includes these features*: Location sharing and monitoring One scheduled location alert or boundary alert Safe Walk with SOS View your child's Verizon cellular call and text activity Get driving insights for yourself Along with all the features* of Verizon Family, Verizon Family Plus also: Lets you schedule multiple location and boundary alert s for family member or pets Gives Family view for Driving Insights Includes Roadside Assistance** Helps you feel protected with 24/7 Assist professional monitoring** Includes Family Line - Share a single phone number with up to 5 mobile devices. Lets you: Restrict usage (contacts, calls, data, text) View web and app activity Manage screen time Block content (web and apps) Pause the internet Visit our Verizon Family page for a list of all of the Verizon Family features. *Most features require that the Companion app is installed on the child's device. **The Verizon Family Plus 30-day Free Trial doesn't include the 24/7 Assist, Roadside Assistance or Family Line features.

What is the difference in Verizon Family roles?

Verizon Family users on your account can be assigned 1 of 3 roles: Guardian Member Child Guardians must be on the Verizon wireless account and can: Invite and remove Child and Member roles View Child's call and text activity made over Verizon's cellular network Locate devices Have full visibility of the Member and Child locations, activity, device status Manage Places (geofences) and alerts Members can: View Child call and text activity made over Verizon's cellular network, if the Member is on the same Verizon wireless account and granted parental controls by the Guardian. Learn more about viewing text messages. Locate devices (if granted permission by the Guardian). Monitor Child Safe Walk session(s). Child can: Locate Guardians, Members and other Child accounts Send location check-ins and Pick me up requests Use Safe Walk* feature and Roadside Assistance *24/7 Assist is available for users 18 years and older.

How do I upgrade to Verizon Family Plus?

You can upgrade from Verizon Family to Verizon Family Plus the Verizon Family app by selecting More > About > Account. For step-by-step instructions, visit Verizon Family - Upgrade or Downgrade Subscription. Learn about how to enroll in the Verizon Family Plus 30-day Free Trial.

What Verizon Family features are available without downloading the Verizon Family Companion app on my child's device?

Certain features are only available if the Companion app is installed on your child's smartphone or smartwatch. The Companion app must also be paired with the Verizon Family app on your device.* Without pairing, you can: View Verizon cellular call and text activity* Set time restrictions on texts, calls and data usage Set data limits** Set text and call limits* Get access to the device's network location Keep in mind: Network location accuracy may vary depending on your network coverage. You must pair to: Set content filters Monitor web and app activity which includes a list of websites and apps accessed and time spent on them Pause internet access Set time restrictions on Wi-Fi usage Locate family members and set location alerts with the best location accuracy Use the location check-in feature, where family members can send you their precise location when they arrive at their destination Use the Pick Me Up feature that lets your child send a request for a ride to a Guardian line View driving activity and driving score Use Safe Walk Use Family Line Use smartwatch location services *This feature is only for calls and texts made on Verizon cellular calling and text messaging (SMS/MMS) services. Verizon Family also includes limited monitoring of Rich Communication Services (RCS) communications, which may be delayed up to 48 hours and does not include the phone numbers for participants in the RCS group chat sessions. **For Verizon connected tablets, you can set data limits and time restrictions on data usage. Time restrictions on texts and calls don't apply to tablets.

What notifications does my child get from Verizon Family? Can I stop these notifications?

Child accounts get notifications for: New Members added to the account. Monthly reminders that their location and, if enabled, web and app activity are being shared with the Guardian and other designated Verizon Family account members*. Approaching or reaching data, call and text limits. These notifications are legally required and can't be turned off.** *If using a tablet, make sure Family app notifications are enabled on your device’s settings. **Learn what changes when a child turns 18.

How will I be able to identify text messages sent from Verizon Family?

Any text message sent for your Verizon Family service will come from one of these phone numbers: +1 929-339-1367 +1 419-406-4837 +1 913-444-6319

What if my child has to make an emergency call while their line is restricted?

All calls made from your child's line to 911 or 988 are allowed regardless of any call restrictions on the line. Learn more about 24/7 Assist professional monitoring services for you and the other members on your Verizon Family Plus account. Good to know: Dialing 911 lifts all call restrictions from your child's line. You can turn the restrictions back on from the Verizon Family app or they'll reset after 4 hours have passed. Learn about making emergency calls when using Family Line.

How do I unsubscribe from Verizon Family?

The Account Owner or Account Manager of your Verizon account can unsubscribe from Verizon Family through the Products & plan perks page in My Verizon. Get step-by-step instructions on our Verizon Family - Remove Service via website page. Keep in mind: To make changes to your subscription, you must change your plan in My Verizon.

What is the Gizmo Watch?

The Gizmo Watch is a kid-friendly smartwatch that features location tracking and alerts through the Verizon Family app, two-way messaging and voice and video calling, and SOS alerts. Important: The GizmoHub app is retiring and all of its features are moving to the Verizon Family app.

How do I add/pair a Gizmo Watch with the Verizon Family app?

To add/pair a Gizmo Watch with the Verizon Family app: Tap the Family Profiles tab. Tap Add and select Add Child. Enter the child's name and date of birth. If you see the watch listed on your Verizon account, select it under "Select Primary Device". If you don't see the watch, select Gizmo Watch under "Add other devices". Scan the QR code on the Gizmo Watch when prompted. Follow the onscreen prompts to complete pairing. Gizmo Watch 3: Activate / Set Up Device Gizmo Watch 4: Activate / Set Up Device

How do I activate and set up a Gizmo Watch?

To activate/set up a Gizmo Watch: Charge and power on your Gizmo Watch. Open the Verizon Family app on the primary account owner's phone. Tap Profiles > Add > Add a child. Enter your child's information, select Gizmo Watch under "Add other devices" and follow the on-screen prompts to pair the device: Gizmo Watch 3: Activate / Set Up Device Gizmo Watch 4: Activate / Set Up Device

Can I set up a Gizmo Watch before giving it as a gift?

Keep the Gizmo Watch in its original packaging. The parent or legal guardian must perform the setup using their own smartphone and the Verizon Family app to establish themselves as the primary Guardian (Admin).

How do I set up a Gizmo Watch I received as a gift?

Before activating your Gizmo Watch: Ensure the latest version of the Verizon Family app is installed on the Guardian, Member and companion's smartphones. Connect the Guardian's smartphone to a cellular or Wi-Fi network. Configure your smartphone's date and time settings to "Automatic". Confirm that no data, text, or Caller ID blocks are active on your Gizmo Watch or the Guardian’s smartphone. Verizon customers, visit our Activate / Set Up Device help article for steps. Non-Verizon Customers: Fully charge and turn on the Gizmo Watch. Hold the Power button until you hear the connection prompt to Verizon’s network. Download and install the Verizon Family app from the Apple App Store® or Google Play® Store. Enter Verizon Family into the search field then tap the app when it appears in the list. Keep in mind: To access the App Store, you must be signed in with your Apple ID. You must be signed in to your Google account to access the Play Store. Tap Install / Get. If presented, review permissions info then tap Accept to continue. Open the Verizon Family app on the Guardian’s smartphone. Tap the Checkmark icon on the Gizmo Watch. The watch activates when it reads out the Gizmo's mobile number. Choose one of the following from the Get Started screen: Create an Account Sign In Enter your Google email address and password to sign in. Tap on the Profiles tab then tap Add. Tap Add Child with Gizmo Watch then enter requested information. Tap Scan QR Code or Don't see a QR code then follow the onscreen instructions. Tap the Checkmark icon on your Gizmo Watch to finish the pairing process. From the Add this Gizmo to your contacts screen, tap an option (e.g., Create contact, No thanks). Tap Continue once pairing is confirmed. If prompted, tap Set up PIN, follow the onscreen prompts. Tap the Checkmark icon to continue. Swipe left or right from the "Set watch face screen" to select a watch face then tap Set as watch face. Follow the on-screen pairing prompts. Have the watch IMEI (printed on the box) ready if prompted.

Is Verizon retiring the GizmoHub app?

Yes, the GizmoHub app is retiring. Download the Verizon Family app on your Android smartphone or iPhone at no extra cost as soon as possible to maintain your Gizmo Watch. The Verizon Family app provides a single, convenient location to manage your family's digital experience and certain devices.

How do I move my Gizmo Watch account from GizmoHub to the Verizon Family app?

Before you begin: Don't restart or reset your Gizmo Watch during the migration to Verizon Family. Selecting Delete Gizmo resets the watch. This action permanently removes all settings, data and any photos in the photo gallery. The primary account Guardian for the Gizmo account must download and set up the Verizon Family app before any Caregivers migrate their accounts. Transfer your Gizmo account by following these steps: Download the Verizon Family app from your mobile device's app store. Open the Verizon Family app. Sign in using your existing Verizon mobile account credentials. Non-Verizon Customers: Sign in using the same Apple ID or Google Account credentials you used for the GizmoHub app. Single line, Business or Government customers: You may continue using your current Apple or Google account credentials to log in. Follow the onscreen prompts to transfer your Gizmo Watch settings, profiles and contacts. Use your mobile number, not the Gizmo Watch number, to register. Let your trusted contacts and GizmoHub Caregivers know they must download the Verizon Family app, as well. See How to use Verizon Family page for detailed steps.

How do I manage my Gizmo Watch in the Verizon Family app?

Once the Gizmo Watch is paired with the Verizon Family app, select the profile with the Gizmo Watch from the Home or Family Profiles tab. Use this screen to manage the Gizmo Watch, including to change settings, send messages, make calls and add contacts.

Can my Gizmo Child accounts see each other's locations?

A Gizmo watch does not track the location of another child's smartphone. Keep in mind: Guardians cannot share their Gizmo Watch location. The Gizmo Watch does not display a map to track other users.

How do I manage Gizmo Watch contacts from the Verizon Family app?

To manage Gizmo Watch contacts in the Verizon Family app: Select your Gizmo Watch from the Family Profiles tab. Select Profile Name's Connections. Add, remove and view the contacts related to this Profile on the page. Contact limits: Gizmo Watch 4 allows Guardians to add up to 40 trusted contacts, including parents, guardians, members and Gizmo Buddies. Gizmo Watch 3 and Gizmo Watch 3 - Adventure allow up to 20 contacts, including the primary Guardian. Earlier Gizmo watches allow up to 10 contacts, including the primary Guardian. You can invite Gizmo Buddies, Members and Guardians. Each pending invitation counts toward the total number of approved contacts until the invitation is accepted or declined. IMPORTANT: You can't add 911 as a contact in the Gizmo Watch. Gizmo Watches can't call 911 or similar emergency telephone number systems.

How much does the monthly Gizmo Watch service cost?

The Gizmo Watch service can be added to your Verizon mobile account for $10 per month.* You'll get: Unlimited talk and unlimited text. Unlimited 4G LTE data.** Verizon Family at no additional cost with a standard Verizon mobile account or Gizmo Watch service. *Taxes and fees may apply and a one-time activation fee. **Data for Unlimited plan for Gizmo reduced to speeds up to 600 Kbps (only after 15 GB/mo of 4G LTE data).

With the GizmoHub app retiring and the features moving to the Verizon Family app, does my existing $10/month Gizmo Watch plan cover the use of the Verizon Family app, or do I need to pay for the Verizon Family app to maintain my GizmoHub features?

There is no additional cost associated with the transition of GizmoHub features to the Verizon Family app. All GizmoHub features you have now are available within the Verizon Family app at no charge. You automatically get access to: All of your existing Gizmo Watch management features. Everything that's included in the free tier of the Verizon Family app. Good to know: If you decide you want advanced digital monitoring features like Roadside Assistance and Family Line, you can upgrade to the Verizon Family Plus subscription from the Verizon Family app.

How do roles change if I'm moving from GizmoHub to the Verizon Family app?

We map your existing GizmoHub roles to new ones in the Verizon Family app. Gizmohub app roles Verizon Family app What they can do Primary or Admin Guardians Become Guardian (Admin) or Guardian. These roles can manage all child profiles and other family members' access to each Child. You have the "keys to the castle" (adding/deleting members and appointing additional Guardians). Secondary Guardians (on your Verizon bill) Become Guardians. A secondary Guardian in the family has control over all Child profiles in the family. Similar to a Guardian (Admin), but cannot appoint other Guardians. Secondary Guardians (on a different Verizon bill) Caregivers Become Members with full parental control access. They keep the specific permissions you already gave them in GizmoHub (like seeing location or auto-answer).

How do I manage Gizmo with Verizon Family roles?

A Guardian is a primary account owner or manager on the Verizon wireless plan who holds top-level authority. Guardians have complete visibility to monitor real-time locations, check call/text activity, view device status, and fully manage "Places" (geofences), alerts, and parental restrictions. When a Guardian invites an outside adult (like a caregiver or relative) into the account as a Member, they control that person's permissions by assigning one of two access levels: Full Control: Grants the Member near-Guardian level privileges. They can view the child's daily activity logs, alter parental control settings, and actively manage locations and alerts. Location Alerts: Limits the Member to basic tracking visibility. They can see the child's location on the map and receive boundary notifications, but they can't edit restrictions, change settings, or view text/call history.

How do I access and sync my GizmoHub child profile in the Verizon Family app?

Verizon customers: Open the Verizon Family app to allow the network to detect your phone number and sign you in automatically. Enter your existing My Verizon username and password if the app prompts you. Tap Register on the login screen if you do not have a Verizon Family app account yet. Follow the on-screen prompts to import your GizmoHub profiles (this will appear automatically if your phone number matches your GizmoHub account). Non-Verizon customers: Choose your Apple or Google ID to sign in. Tap Register if you prefer to create a brand-new Verizon login instead. Verify your mobile phone number when prompted by the app. Accept the import prompt upon entering the app to instantly sync your existing GizmoHub child profiles.

How does Gizmo Watch call emergency contacts directly?

To call emergency contacts from the Gizmo Watch: Hold the power on/off button on the Gizmo Watch. A screen will appear showing the option to call your emergency contact. Swipe to call.

How do I use Gizmo Group Chat with the Verizon Family App?

Guardians create Gizmo Group Chats in the Verizon Family app to let Guardians, Caregivers and Gizmo Buddies send group messages. You must use a Gizmo Watch 2, Gizmo Watch 3 or Gizmo Watch 3 - Adventure.* All buddies must be a contact on the users you want to add to the group chat. A group requires a minimum of 3 participants, including one compatible Gizmo watch. A group supports a maximum of 20 contacts. To create a group chat: Tap Chat/Call from the Verizon Family app home screen on your smartphone. Select the Gizmo chat option. Tap +. Select at least one Gizmo Watch for the group. Tap the contacts you want to add. Enter a group name. Tap Next. Guardians can add or delete group members, or delete the group entirely. Group members start a group chat by selecting the group name from the watch or the Verizon Family app. *GizmoWatch Disney Edition does not support Group Chat.

How does the Gizmo Ask & Learn feature work?

Gizmo Ask & Learn uses generative AI to answer questions about Math, Science and History. You can enable this feature in the Verizon Family app: Open the profile that has the Gizmo Watch paired. Select the device from the Devices card. Under Smart Features Toggle Gizmo Ask & Learn On. You can obtain up to 60 days of your child's Ask & Learn interactions in the Verizon Family app. Here's how: Navigate to the profile that has the Gizmo Watch paired. Select the Gizmo Watch device from the Devices card. Tap Get interaction data. The application will show you the interaction data between the child and Gizmo Ask & Learn. Keep in mind: Gizmo Ask & Learn uses generative AI, so responses may not always be correct. We recommend you double-check the answers. Learn how to talk to your kids about generative AI.

How do I delete or reset my Gizmo Watch from the Verizon Family app?

To delete your Gizmo Watch from the Verizon Family app: Charge and turn on your Gizmo Watch. From the Family app, open the profile that has the Gizmo Watch paired. Select the Gizmo Watch device from the Devices card. Navigate to the bottom of the Gizmo settings page and select Remove device. Keep in mind: Selecting Delete Gizmo resets the watch. This action permanently removes all settings, data and any photos in the photo gallery. To learn how to factory reset your specific watch model, visit these pages: GizmoWatch GizmoWatch 2 Gizmo Watch 3 Gizmo Watch3 - Adventure GizmoWatch Disney Edition Gizmo Watch 4

Why does my Gizmo watch video call end or turn off?

A video call on the Gizmo Watch 3 or GizmoWatch Disney Edition ends after 3 minutes to prevent overheating. The call also ends if your watch's internal temperature gets too warm. What you can do to prevent overheating: If the watch starts to overheat during a video call, a thermometer icon appears. You can end the call to keep the watch from getting warmer. If the thermometer reaches its maximum level, the call ends, and the device enters cool-down mode. Cool-down takes several minutes, depending on the device and air temperature. After the watch cools down, you can use it as usual.

Why doesn't my Gizmo charge?

If your watch doesn't charge, the metal contacts on the watch or charger may be dirty or corroded. Turn off the device, unplug the charger, and clean the contacts with a 70% isopropyl alcohol wipe. Protect your watch from damage by reading the User Guide's caring for your device instructions.

What is Gizmo Photo Gallery Backup?

To save space, the Gizmo Watch automatically deletes photos and videos after 30 days or when storage is full. Gizmo Photo Gallery Backup automatically saves these files to the Gizmo Cloud. Guardians can then share and download them through the Verizon Family app. Confirm Photo Gallery Backup is on: Navigate to the profile with your Gizmo Watch paired on the Verizon Family app. Find the Gizmo photo gallery card on the profile and select Details. Slide the switch at the top of the screen to turn the photo gallery on or off. Good to know: Photo Gallery Backup is available on Gizmo Watch 3 and Gizmo Watch 4. This feature is not supported on the Gizmo Watch3 - Adventure.

When does the Gizmo Watch back up photos and videos?

Your watch* automatically backs up data when it meets either of these conditions: While charging: Battery life is over 50%. While not charging: Battery life is at least 60% and 24 hours have passed since the last backup. *Photo Gallery Backup isn't available on the Gizmo Watch3 - Adventure.

What happens when Photo Gallery Backup storage is full?

When the storage limit is reached: Photo Gallery Backup automatically turns off. The Gizmo Cloud stops saving files until you delete previous files to free up storage. To share and save files you can: Navigate to the profile with your Gizmo Watch paired on the Family app. Find the "Gizmo photo gallery" card on the profile and select Details. Tap an image to view the picture or video. To select multiple images, tap the Multi-select icon. Do any of the following: Tap Share then tap the desired option. Tap Delete. Keep in mind: After you free up storage, remember to turn Photo Gallery Backup back on to continue saving files to the Gizmo Cloud.

Medical ID is a dedicated profile on the Gizmo Watch that stores your child's critical health information for instant access in an emergency. You, as the Primary Guardian, manage this feature through the Verizon Family companion app. This puts crucial, life-saving information immediately on your child's wrist. Use the Medical ID based on your role: Guardian: You input vital details, including the child's first name, last name, date of birth, blood type, height, weight and critical medical notes like allergies and current medications. Child: Your child accesses their Medical ID by pressing and holding the SOS button on the watch, then navigating to the Medical ID screen.

How do I initiate Real-Time Tracking?

To start real-time tracking: Go to the profile with your Gizmo Watch. Tap turn on on the Real-Time Tracking card. A screen appears. Select turn on to start a real-time tracking session. Important: Real-time location tracking stops automatically after 5 minutes to conserve battery life. You can extend or stop the session at any time from your child's profile in the Verizon Family app. Real-time tracking is the second tile that displays.

School Mode keeps your child focused during class by blocking games, apps and interactive features. In this mode, the Gizmo Watch displays only a clock, and the child can make emergency calls only.

How do I set up or schedule School Mode?

Manage School Mode from your smartphone using the Verizon Family app. Open the Verizon Family app and select your child's profile. Navigate to the Gizmo Watch device settings. Tap School Mode. Set a recurring schedule (e.g., Monday - Friday, 8 AM to 3 PM). The watch locks and unlocks based on your chosen times.

What is the Verizon Family Plus Trial?

The Verizon Family Plus Trial allows you to test certain premium features for 30 days at no cost. During the trial, you can use multiple location alerts, parental controls, screen time management, and driving insights to ensure the app meets your family's needs.

What's included in the Verizon Family Plus Trial?

During the Verizon Family Plus Trial, you'll have access to the following features: Multiple location alerts Parental controls & screen time Review and block call & text activity Driving Insights for family members

Am I eligible for the Verizon Family Plus Trial?

You're eligible for the Verizon Family Plus Trial only if: You currently have a Verizon Family free subscription. You are the Account Owner or Account Manager on your Verizon mobile account.

How do I start the Verizon Family Plus Trial?

Here's how to start the Verizon Family Plus trial: If you already have the Verizon Family app, open the app in your app store to make sure it's the most current version. If you do not have the current version, update the app. If you don't have the Verizon Family app, Download the Verizon Family app on your Android smartphone or iPhone. Follow the steps to subscribe to Verizon Family. Go to More > Account > Subscription. Select Get the Plus Trial, then read the terms of the Verizon Family Plus Trial on the enrollment page.

Which Verizon Family Plus features are excluded during the 30-day trial?

The 30-day trial focuses on digital safety and parental control features. Roadside Assistance, 24/7 Assist, and Family Line are excluded during the 30-day free trial period but become available once you transition to a paid Verizon Family Plus subscription.

What happens when my 30-day trial ends?

After 30 days, you will auto-enroll into the Verizon Family Plus subscription for $14.99/month ($10/month with the Verizon myPlan perk or included if you changed to the Unlimited Ultimate plan after 5/7/26), which will be charged to your monthly Verizon bill unless canceled. Roadside Assistance, 24/7 Assist, and Family Line will become available once you transition to a paid Verizon Family Plus subscription.

How do I cancel the trial and what happens to my data?

You can cancel the trial at any time before the end of the 30 period and you will not be charged. Open the Verizon Family app and navigate to More > Account > Subscriptions to cancel. If you cancel, your account reverts to the Free version of Verizon Family. Canceling Verizon Family Plus Trial will result in: Controls & VPN removed within 24 hours. Content filters and watch lists are disabled. Scheduling, alerts, and monitoring will end. Saved locations and boundary alerts created during the Plus Trial will be deleted.* Standard free features remain available. *You'll have access to your oldest saved location and boundary alert after you cancel.

How can I access and manage my Verizon Family account?

Follow these steps to get signed in: Existing Verizon Family app subscribers, follow the instructions on the Verizon Family - Access App page. If you don't already have the Verizon Family app installed, follow the instructions on the Verizon Family - Download and Install App page. For step-by-step instructions on managing the Verizon Family app, refer to our How to use Verizon Family page. You can also watch our Verizon Family Overview video.

How do I add family members to my Verizon Family account?

In the Verizon Family app, you can add family members in the Manage profiles section on the Family Profiles tab, or by tapping the More tab and selecting Profile management. Get step-by-step instructions on our Verizon Family - Add, Edit or Remove Guardian / Member / Child Roles page. You can change the name or relationship at any time. The app immediately syncs the update to the child's Gizmo Watch.

What's the difference between Full Control and Location Alerts for Members?

Assign Full Control function to a trusted family member you'd like to function as a Guardian over a child. They can: See Insights and monitor daily activity. Add new connections at the Child level from the Child Connections screen. However, they can't directly invite anyone from the family Profiles tab. Use Location alerts to view the map, save locations and receive alerts for Pick me up requests, scheduled locations and boundaries.

Can I set up a second Guardian device or change the role of a family member in Verizon Family?

Yes, you can assign roles to other lines on your account, including another Guardian device role in the Verizon Family app. Visit Verizon Family - Add, Edit or Remove Guardian / Member / Child Roles for steps. Keep in mind: Account Owners and Account Managers can only be assigned a Guardian role. Account Members can be assigned a Child, Guardian or Member role. Individuals not on your Verizon account can only be assigned a Member role.

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¿Qué es la prueba de Verizon Family Plus?

¿Qué incluye la prueba de Verizon Family Plus?

¿Soy elegible para la prueba de Verizon Family Plus?

¿Cómo puedo empezar la prueba de Verizon Family Plus?

¿Qué funciones de Verizon Family Plus se excluyen durante el periodo de prueba de 30 días?

¿Qué pasa cuando termina mi prueba de 30 días?

¿Cómo cancelo la prueba y qué sucede con mis datos?

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¿Qué es Verizon Family?

¿Cuánto cuesta Verizon Family?

¿Quién puede obtener Verizon Family?

¿Cómo obtengo la aplicación y me suscribo a Verizon Family?

¿Cuál es la diferencia entre Verizon Family y Verizon Family Plus?

¿Cuál es la diferencia en los roles de Verizon Family?

¿Cómo puedo actualizarme a Verizon Family Plus?

¿Qué funciones de Verizon Family están disponibles sin descargar la aplicación Verizon Family Companion en el dispositivo de mi hijo?

¿Qué notificaciones recibe mi hijo de Verizon Family? ¿Puedo detener estas notificaciones?

¿Cómo podré identificar los mensajes de texto enviados desde Verizon Family?

¿Qué pasa si mi hijo tiene que hacer una llamada de emergencia mientras su línea está restringida?

¿Cómo cancelo la suscripción a Verizon Family?

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¿Cómo puedo acceder y administrar mi cuenta de Verizon Family?

¿Cómo agrego familiares a mi cuenta de Verizon Family?

¿Cuál es la diferencia entre el control total y las alertas de ubicación para los miembros?

¿Puedo configurar un segundo dispositivo de Tutor o cambiar el rol de un miembro de la familia en Verizon Family?

¿Cómo emparejo el dispositivo de un tutor con el de un niño?

¿Si cambio mi número de teléfono o un dispositivo también cambiará mi servicio de Verizon Family?

¿Qué ve mi hijo cuando abre la aplicación Verizon Family Companion?

¿Puede mi hijo localizarme como el Tutor?

¿Mi hijo puede ver mi actividad de llamadas, mensajes de texto, y uso de Internet y aplicaciones?

¿Se me notifica si mi hijo intenta eliminar la aplicación Companion?

¿Cómo puedo evitar que mi hijo elimine la aplicación Companion?

¿Cómo cambia Verizon Family cuando un niño cumple 18 años?

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¿Qué es el Gizmo Watch?

¿Cómo agrego/emparejo un Gizmo Watch con la Verizon Family app?

¿Cómo activo y configuro un Gizmo Watch?

¿Puedo configurar un Gizmo Watch antes de regalarlo?

¿Cómo configuro un Gizmo Watch que recibí como regalo?

¿Verizon dejará de ofrecer la aplicación GizmoHub?

¿Cómo traslado mi cuenta de Gizmo Watch de GizmoHub a la aplicación Verizon Family?

¿Cómo administro mi Gizmo Watch en la aplicación Verizon Family?

¿Las cuentas de menores de Gizmo pueden ver las ubicaciones entre sí?

¿Cómo administro los contactos de Gizmo Watch desde la aplicación Verizon Family?

¿Cuánto cuesta el servicio mensual de Gizmo Watch?

Ahora que la aplicación GizmoHub dejará de estar disponible y sus funciones pasarán a la aplicación Verizon Family, ¿mi plan actual de Gizmo Watch de $10/mes cubrirá el uso de la aplicación Verizon Family, o necesito pagar por la aplicación Verizon Family para mantener las funciones de GizmoHub?

¿Cómo cambian los roles si me mudo de GizmoHub a la aplicación Verizon Family?

¿Cómo gestiono Gizmo con los roles de Verizon Family?

¿Cómo accedo y sincronizo mi perfil de menor de GizmoHub en la aplicación Verizon Family?

¿Cómo llama Gizmo Watch directamente a los contactos de emergencia?

¿Cómo uso el chat grupal de Gizmo con la aplicación Verizon Family?

¿Cómo funciona la función Gizmo Ask & Learn?

¿Cómo elimino o restablezco mi Gizmo Watch desde la aplicación Verizon Family?

¿Por qué se corta o se apaga la videollamada con mi Gizmo watch?

¿Por qué no carga mi Gizmo?

¿Qué es la copia de seguridad de la galería de fotos de Gizmo?

¿Cuándo hace el Gizmo Watch copia de seguridad de fotos y videos?

¿Qué sucede cuando el almacenamiento de copia de seguridad de la galería de fotos está lleno?

¿Qué es la identificación médica?

¿Cómo inicio el seguimiento en tiempo real?

¿Qué es el Modo Escuela?

¿Cómo configuro o programo el Modo Escuela?

Ampliar todo

¿Puedo ver el contenido de los mensajes de texto que mi hijo envía y recibe?

¿Se mostrarán los iMessages o mensajes y llamadas de aplicaciones de terceros en el registro de actividad diaria de mi hijo?

¿Puedo ver el tiempo en pantalla de mi hijo de un día?

¿Puedo ver la actividad web de mi hijo del día?

¿Puedo recibir alertas sobre la actividad de mi hijo en internet y aplicaciones?

¿Puedo ver la actividad en Internet y aplicaciones de mi hijo cuando está conectado a Wi-Fi o desconectado?

¿Cómo se recopila la actividad en internet y aplicaciones de mi hijo?

¿Cómo se recopila el tiempo en pantalla de mi hijo?

¿Puedo ver la actividad en internet y aplicaciones de líneas que no son de mi hijo en mi cuenta?

¿Quién puede ver la actividad de mi hijo en Internet y en aplicaciones?

¿Cómo puedo desactivar la función Actividad en internet y aplicaciones o la función Tiempo de pantalla en el dispositivo de mi hijo?

¿Qué actividad está limitada cuando se activa la restricción horaria?

¿Cómo funcionan el límite de tiempo de la aplicación y los límites de tiempo de pantalla?

¿Puede Verizon Family bloquear aplicaciones y funciones de terceros que se pueden usar para llamadas y mensajes de texto?

¿Cómo puedo bloquear un sitio web o una aplicación? ¿Puedo permitir que mi hijo visite un sitio web que actualmente está bloqueado por un filtro de contenido?

¿Puedo bloquear una aplicación que no esté incluida en una categoría de filtro de contenido?

¿Me notificarán si mi hijo intenta acceder a contenido o sitios web bloqueados?

¿Cómo elimino filtros de contenido para un familiar?

Tengo filtros de contenido configurados a través de mi router Wi-Fi residencial. ¿Qué sucede cuando los filtros de contenido de Verizon Family son incompatibles con los filtros de contenido de mi router?

¿Por qué algunas aplicaciones o sitios web no funcionan de manera correcta cuando bloqueo uno diferente?

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¿Qué es Driving Insights?

¿Cómo puedo usar Driving Insights con mi hijo?

¿Cómo determina la aplicación Companion cuando ha comenzado y terminado un recorrido?

¿Determina Verizon Family si mi hijo fue el pasajero o conductor?

¿Qué es la puntuación de conducción de Driving Insights?

¿Sobre qué incidentes se me informa mientras mi hijo maneja?

¿Mi hijo sabrá que puedo ver sus hábitos e historial de manejo a través de Verizon Family?

¿Por cuánto tiempo puedo acceder al historial de manejo de mi hijo a través de Verizon Family?

¿Puedo usar Verizon Family para evitar que mi hijo use su teléfono al conducir?

¿Cuáles son algunos factores que podrían afectar la capacidad de Verizon Family para registrar algún manejo o recorrido con exactitud?

¿Driving Insights funcionará si mi hijo está usando Android Auto o Apple CarPlay?

¿Se requiere conexión a internet para grabar un evento de conducción con Driving Insights?

¿Puedo controlar mi propia actividad de manejo con Driving Insights?

¿Cómo puedo desactivar Driving Insights?

¿Qué es detección de choques?

¿Cómo habilito la detección de choques?

¿Recibiré una notificación por cada choque de vehículo con la detección de choques?

¿Llamará Verizon Family al 911 en caso que se detecte un choque?

¿Qué es el servicio de Asistencia vehicular de Verizon Family?

¿Cómo puedo obtener una suscripción a la Asistencia vehicular de Verizon Family?

¿Por qué debería registrar previamente mis vehículos para asistencia vehicular?

¿Qué sucede si otra persona conduce mi auto y necesita asistencia vehicular?

¿Cuánto tiempo pasará luego de inscribirme en Asistencia vehicular de Verizon Family?

¿Qué vehículos no son elegibles para la Asistencia vehicular de Verizon Family?

¿Qué información necesito cuando llegue el proveedor del servicio?

¿Cómo puedo solicitar asistencia vehicular?

¿Qué notificaciones recibiré luego de enviar una solicitud de asistencia vehicular?

¿Dónde puedo los términos del servicio de Asistencia vehicular de Verizon Family?

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¿Cuál es la categoría de contactos más importantes en Verizon Family?

¿Qué son los contactos de confianza en Verizon Family?

¿Qué son los contactos bloqueados en Verizon Family?

¿Cómo influye el bloqueo de identificador de llamadas en la lista de contactos bloqueados?

¿Puedo ver los nombres que mi hijo o yo tenemos en los números guardados?

Ampliar todo

¿Cómo se comparte mi ubicación a través de Verizon Family?

¿Quién puede ver la ubicación de mi hijo?

¿Necesita mi hijo tener la aplicación Companion para poder ubicarlo?

¿Sabrá mi hijo que lo localicé a través de Verizon Family?

¿Cómo puedo optimizar la precisión para localizar el dispositivo de mi hijo?

¿Funcionan los servicios de ubicación de Verizon Family cuando el dispositivo está fuera del área de cobertura de la red de Verizon o con roaming internacional?

¿Qué debo hacer si no puedo ver la ubicación del dispositivo de mi hijo?

¿Durante cuánto tiempo puedo ver el historial de ubicación de mi hijo a través de Verizon Family?

¿Por qué las alertas de proximidad (llegada/partida) no están disponibles inmediatamente en Verizon Family?

¿Cómo puedo cambiar mi zona horaria en Verizon Family?

¿Puedo usar Verizon Family para ubicar un dispositivo que no está en mi plan móvil de Verizon?

¿Qué es Safe Walk?

¿Cómo consigo Safe Walk?

¿Qué es Safe Walk SOS?

¿Qué es Asistencia 24/7?

¿Cómo se usa la asistencia 24/7?

¿Cuál es la diferencia entre Safe Walk SOS y Safe Walk con asistencia 24/7?

¿Quién puede recibir asistencia 24/7?

¿Qué es el Fi Pet Mini Tracker y cuánto cuesta?

¿Cómo consigo Fi Pet Tracker?

¿Cómo uso la aplicación Verizon Family y Fi Pet Tracker para monitorear a mi mascota?

Estoy con problemas para usar mi Fi Pet Tracker. ¿Qué debo hacer?

Android y Android Auto son marcas comerciales de Google, Inc.
Apple, Apple CarPlay, iPad, Apple App Store, iPhone e iMessage son marcas comerciales registradas de Apple Inc.
iOS es una marca comercial o marca comercial registrada de Cisco en EE. UU. y otros países y se utiliza bajo licencia.

Roles de la aplicación Gizmohub	Aplicación Verizon Family	Lo que pueden hacer
Tutores primarios o administradores	Conviértete en Tutor (Administrador) o Tutor.	Estos roles pueden gestionar todos los perfiles de los niños y el acceso de otros miembros de la familia a cada niño. Tienes las "llaves del castillo" (agregar/eliminar miembros y nombrar Tutores adicionales).
Tutores secundarios (en tu factura de Verizon)	Conviértanse en tutores.	Un Tutor secundario en la familia tiene control sobre todos los perfiles de los menores en la familia. Similar a un Tutor (Administrador), pero no puede nombrar a otros Tutores.
Tutores secundarios (en una factura diferente de Verizon) Cuidadores	Conviértanse en Miembros con acceso total al control parental.	Mantienen los permisos específicos que ya les diste en GizmoHub (como ver la ubicación o la respuesta automática).