TJ at the Leominster store took care of me after my phone order somehow got cancelled. Great customer service!
Verizon
Thanks for the review, Tony! We take pride in our amazing customer service and are so happy to hear your feedback. We look forward to helping you out again.
March 2, 2025
Camille
Purchased new phone and promo. Never was charged correctly. Spent multiple hours on different occassions trying to rectify this. “No one” can help me. I get the run around that its the “system”. Im referred back to the verizon store, who again said they ...
Verizon
We're sorry for all the inconvenience, Camille. We want to make every transaction seamless. We understand how frustrating it has been for you, and we will be escalating your review so the appropriate team can look into this. Please fill out this issue re...
February 27, 2025
Dianna
I will be going back for all services.
Verizon
Thanks for the great feedback, Dianna! You can always count on us to have your wireless needs covered. We look forward to helping you out again.
February 10, 2025
Rob B
Just left this store. I have been trying for two days to suspend my son’s phone while he is deployed. Talk about not knowing your job. Was told to go there with his paperwork and all he did was suspend for 90 days. Told me that all he could do even aft...
Verizon
This is concerning to hear, Rob. We want to help you as much as we can with your wireless needs, and we're disappointed that we could not resolve your issue last time. We will escalate your review and look into this right away. Please fill out this issue...
January 21, 2025
J, S
Im a 20+ year customer. I curently have 4 lines, I only went to upgrade 2 lines. I didn't understand what he was doing as he couldn't explain it well. He ended up changing everyones plan when it wasnt needed. I ended up with 6 line, 2 extra line I didn't...
Verizon
This is concerning to hear, JS. Trust and integrity are very important to us, and we always want to be completely transparent with you so that we may avoid any confusion. We will escalate your review and look into this right away. Please fill out this is...