A Verizon mobile account can include one Account Owner, up to 6 Account Managers, as well as Account Members.
Account Owners and Account Managers must be at least 18 years old.*
Visit our My Verizon Account Access Roles to see what each role can do.
*Or at least 19 years old if a resident of AL or NE.
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Account roles & assigning a mobile Account Manager FAQs
Learn about the Account Owner, Account Manager and Account Member roles. Find out what each can do in your Verizon mobile account. Learn how to assign and change account roles and more.
Add or change an Account Manager in My Verizon.
Don’t yet have My Verizon? Register today.
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Assigning an Account Manager lets you as the Account Owner share the management of your Verizon account.
An Account Manager can do almost everything the Account Owner can do, including management and transactions through:
- Customer Service
- In some cases, the Account Manager may need the Account PIN to access Customer Service by phone.
- My Verizon
- The Account Manager must have a Verizon mobile number on the account to access My Verizon.
- A Verizon store
Account Managers can’t:
- Assign other Account Managers.
- Change the Account PIN.
- Add international services within the first 34 days of account set up.
- Disconnect accounts through My Verizon.
- Request reactivation of a mobile line after the Account Owner’s passing.
Visit our My Verizon Account Access Roles to learn more.
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As an Account Owner you can add Account Managers to the mobile account:
- Visit My Verizon to add an Account Manager.
- Important - You must enter the Account Manager’s legal first and last name (no nicknames). Their legal name must match their government issued ID. This helps avoid identification issues when the Account Manager contacts Customer Service or visits a Verizon store.
Visit our How to steps to learn how to add and remove Account Managers.
An account can have up to 6 Account Managers if the account is over 60 days old and has 4 or more active lines.
Yes. When you add an Account Manager to your account in My Verizon, you can enter:
- The Account Manager's name only. The Account Manager can then manage the account only by calling Customer Service or going to a Verizon store.
- When registering an Account Manager, enter the person’s legal first and last name (don’t use nicknames). Their legal name must match their government issued ID. This helps avoid identification issues when the Account Manager contacts Customer Service or visits a Verizon store.
- Make sure Account Managers have the Account PIN.
Important - To avoid Account Managers experiencing issues when contacting Customer Service or visiting a Verizon store.
To be able to access your account through My Verizon, the Account Manager must have a mobile number on the account.
If an Account Manager has a mobile number on your account, but can't access the account through My Verizon, the Account Owner can:
- Remove the Account Manager from the account.
- We'll send a verification request to you by email or text. Folllow the link to confirm the change.
- Add the Account Manager back to the account and include the Account Manager's mobile number and email address.
The Account Manager then has access to the account through My Verizon, Customer Service and Verizon stores.
Visit our How to steps to learn how to add and remove Account Managers.
Yes. We send the Account Manager a text and email:
- If the Account Manager isn't registered for My Verizon - The text message has a temporary password for sign in to My Verizon.
- If the Account Manager is registered for My Verizon - The text message and email advises of the change. The Account Manager can sign in to My Verizon with his or her existing password.
The person who originally opened your account is the Account Owner by default. To change the Account Owner you must contact Customer Service by phone.
Important: There can only be 1 Account Owner per account.
Learn how to manage a Verizon wireless account when a loved one passes away.
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Video: Understanding Account Roles & how to assign them
Length: 3:04
Video Transcript
With My Verizon you can delegate management of all the lines on your account: online, in retail stores, and when calling Customer Care. And because there are three account level roles within My Verizon - Account Owner, Manager and Member - you can allow others to view and manage your Verizon account without giving them full access to personal and financial information or key account functions. Let's walk through the differences.
As an Account Owner, you're responsible for payments on your personal account. As the person financially responsible for the account, you have certain activities that are reserved for you. These include the ability to view billing details, upgrade your phone, change your plan and features, add a new line of service, operate parental controls and manage friends and family.
We understand that you may want some help managing these items, so to solve that, you can assign an Account Manager with the ability to manage all lines on the account. They can perform the same actions as the Account Owner, with the exception of adding, changing or deleting the billing password, or Account Managers. They can also do things like purchase content, manage photo albums and backup your contacts.
Lastly, there are Account Members, who are not responsible for payments on your personal account but who have the ability to make a payment towards the account balance. Depending on the Verizon plan, Account Members may also be able to check voice, data and text usage.
Each account will only have one Account Owner. This person is designated when you register for My Verizon and you'll be prompted during the registration process to make this designation. Once the Account Owner is assigned, any other line on the account will then automatically become an Account Member when they register. If you would like to give an Account Member more access, be sure to assign that line as an Account Manager. You can assign up to 3 Account Managers. These Account Managers don't have to have a phone line on the account.
Here's how to do this... Go to vzw.com and sign in to My Verizon. Once you're signed, in select the account menu in the right corner of the page and click Profile Settings. Next, select Account Managers from the left navigation. From here you can add or remove an Account Manager. Remember you can only have three active at any one time.
If you don't currently have a billing password on your account, you'll be prompted to set one up. Your Account Managers will need this password to manage your account.
Enter the first and last name of the person you would like to give access to as an Account Manager. If they have a phone line on your account, select it here, otherwise, select No Line Assigned. Next enter their email Address, and click Add Manager. Review the Terms & Conditions for adding an Account Manager, then click Continue.
You'll then see a customer verification pop-up window where you'll select a number on your account where you'll receive a text with a verification code. Once you receive the code, enter it in the space provided and click Confirm. You'll receive a confirmation that the Account Manager has been updated.
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