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Preguntas frecuentes sobre Data Boost

Información general

  1. ¿Qué es Data Boost?

    A Data Boost is extra high-speed data the account owner or account manager can buy to help the account's lines avoid slower connection speeds.

    When you buy a Data Boost, what the extra high-speed data is used for depends on your plan:

    Tu plan What buying a Data Boost does
    Play More Unlimited, Do More Unlimited, Get More Unlimited, Above Unlimited*, Beyond Unlimited*, the Verizon Plan Unlimited* and Connected Device Unlimited Plan

    When you add a 5 GB Data Boost to a line on your account, mobile hotspot 4G LTE speed resumes for that line.

    Go Unlimited*, Start Unlimited Data Boosts aren't available.
    Shared Data Plan – 5GB, Shared Data Plan – 10GB, The new Verizon Plan (shared data plans, e.g., S, M, L)* Each Data Boost you buy adds 1 GB of 4G LTE speed data for the account's general device use, including Mobile Hotspot.
    Unlimited with 5G Ultra Wideband Hotspot Data Buy a Data Boost to add 50 GB more of 5G Ultra Wideband data and 5 GB more of 4G LTE data to your 5G Jetpack®.
    Prepaid monthly plans (except unlimited) You can buy more high speed data for your general device use, including Mobile Hotspot.

    To check which plan you have or get a Data Boost, log into My Verizon.

    *Estos planes ya no están disponibles para agregar a tu cuenta.

  2. Why would I want to buy a Data Boost?

    If your shared data account or 1 of your account members on an unlimited plan reaches the plan's allowance of 4G LTE high-speed data, slower connection and download speeds result. A Data Boost can help.

    If you have:

    A plan that includes unlimited mobile hotspot data: When a line on your account reaches your plan's monthly allotment of Unlimited Mobile Hotspot data use, there are no overage fees, but that line connects at reduced speeds (up to 600 Kbps) until the end of the bill cycle. A Data Boost gets your Mobile Hotspot back up to 4G LTE speed.

    A shared data plan: If you reached your monthly data limits and enabled Safety Mode, you won't be charged for data overages. But until the end of the bill cycle, all lines on your account are connected at reduced speeds (128 Kbps) for all use, including basics like viewing a web page or checking email. Buying a Data Boost returns your account's general and Mobile Hotspot use to 4G LTE speed for a 1 GB duration per Data Boost.

  3. Who can buy a Data Boost?

    You must be the account owner or account manager and have 1 of these plans to buy a Data Boost:

    • Get More Unlimited, Do More Unlimited, Play More Unlimited, Above Unlimited*, Beyond Unlimited*
    • The Verizon Plan Unlimited*
    • Connected Device Unlimited Plan
    • Shared Data Plan – 5GB, Shared Data Plan – 10GB
    • El nuevo Plan Verizon (planes de datos compartidos, como S, M, L)*
    • Unlimited with 5G Ultra Wideband for 5G Jetpack

    *Estos planes ya no están disponibles para agregar a tu cuenta.

  4. ¿Cuánto cuesta Data Boost y cuánta data recibo?

    The cost and size of the Data Boosts you can buy depend on your plan:

     

    Get More Unlimited, Do More Unlimited, Play More Unlimited, Above Unlimited*, Beyond Unlimited*

    The Verizon Plan Unlimited*

    Connected Device Unlimited Plan

    Plan de datos compartidos - 5 GB

    Plan de datos compartidos - 10 GB

    El nuevo plan Verizon

    (shared data plans, e.g., S, M, L)*

    Unlimited with 5G Ultra Wideband Hotspot Data (for 5G Jetpack)

    Size of each Data Boost  5 GB 1 GB 50 GB 5G/5, GB 4G LTE
    Cost per Data Boost  $35 $15 $35
    How many you can buy per bill cycle Up to 20 per line  Up to 25 per account Up to 20 per line
     

    *Estos planes ya no están disponibles para agregar a tu cuenta.

  5. If I go over my unlimited data allowance, will a Data Boost speed up my regular data use?

    No. For unlimited plans that include unlimited mobile hotspot, a Data Boost returns only mobile hotspot use to 4G LTE speed for the line for which you bought the Data Boost.

    When you go over your unlimited data allowance, your general device use, in times of congestion your connection may be temporarily prioritized behind other Verizon Wireless customers.

    This prioritization may result in slower download speeds compared to other Verizon Wireless customers' experience on the same cell site at that moment. Buying a Data Boost for your line won't affect how your data is prioritized.

  6. ¿Cómo compro Data Boost?

    You can buy a Data Boost in My Verizon. Tap Get more data.

    If you don't see the option to buy a Data Boost, you may not be eligible to buy a Data Boost.

  7. Does my Data Boost expire at the end of the month?

    The Data Boost's expiration date depends on the plan you have:

    • Unlimited plans and Unlimited for 5G Ultra Wideband - Your Data Boost expires at the end of your current bill cycle.
    • Shared data plans - Any unused portion of your Data Boost is added to your pool of Carryover Data and expires at the end of the next bill cycle (e.g., a Data Boost bought during your June bill cycle expires at the end of your July bill cycle).

    To see your bill cycle dates open My Verizon or the My Verizon app and choose Bill from the top menu.

    *Data boosts aren't available on Start Unlimited, Just Kids and Go Unlimited.

  8. Is my Data Boost shared across all the devices on my account?

    Whether the Data Boost is shared across all devices on your account depends on your plan:

    • Unlimited plans - The Data Boost only provides 4G LTE data for mobile hotspot use on the line you bought it for. If you need mobile hotspot data for more than 1 line, you need to buy a separate Data Boost for each line.
    • Shared data plans - Your Data Boost is shared across all lines on your account.
    • Unlimited with 5G Ultra Wideband Hotspot Data: The Data Boost provides extra 5G and 4G LTE data on the 5G Jetpack line only.

    *Data boosts aren't available on Start Unlimited, Just Kids and Go Unlimited.