Extended Warranty FAQs

With Extended Warranty, you get as soon as next-day replacement if your device experiences an electrical or mechanical malfunction due to a manufacturing defect after the manufacturer's warranty expires.

You'll receive expedited shipping for no additional charge on your replacement devices at any time during your Extended Warranty coverage.

Nota: Si extravías tu dispositivo, te lo roban o se daña, no estarás cubierto.

Florida residents aren't eligible for Extended Warranty.

To be eligible for Extended Warranty, you must enroll either:

• Dentro de los 30 días posteriores a:
  
  
  • Comprar un nuevo dispositivo y actívalo con una línea nueva o actual
  • Traer un dispositivo que cumpla con esto:
    
    
    • Funciona y no tiene daños (como la pantalla rota) ni defectos
    • No fue extraviado ni robado
    • Se activó con una línea nueva (no actual)
      
• Durante un período de inscripción abierta. (No se garantizan las inscripciones abiertas.)

Puedes consultar tu elegibilidad en Mi Verizon. Si Protección de dispositivos aparece en la pestaña Obtener productos, puedes inscribirte.

If you're bringing your own device, you can check device eligibility before signing up for a new line of service.

Note: Prepaid accounts aren't eligible for Extended Warranty. Also Florida residents aren't eligible for Extended Warranty. In Florida, battery replacement coverage is provided by the Wireless Phone Protection insurance program (device replacement deductible and claim limit apply).

Extended Warranty costs $5/month per device.

There's no deductible if you file a claim.

For New York customers only: Extended Warranty cost $4.15 or $3.90, depending on device.

If your device or account is eligible, you can sign up for Extended Warranty on the Add-ons and apps page in My Verizon:*

• My Verizon website: Click See all eligible add-ons. Scroll to the Extended Warranty section, click Get it now and follow the prompts to add Extended Warranty.
• My Verizon app: Scroll to the Device Protection section and tap Learn More. Toca Inscribirse para las líneas que quieres con cobertura. Select Extended Warranty and follow the prompts.

*La garantía extendida no está disponible en Florida.

There's no limit on Extended Warranty claims.

You can view the Device Protection Terms & Conditions online.

You can remove Extended Warranty from your line at any time from the Add-ons and Apps page in My Verizon. Cuando canceles el servicio, recibirás un reembolso prorrateado del cargo mensual.

DO NOT remove Extended Warranty if you want to switch to another device protection option. Si lo haces, perderás tu elegibilidad para protección de dispositivo. Instead, go to the Add-ons and Apps page in My Verizon and enroll in the device protection option you want. Durante el proceso de inscripción se te solicitará que elimines la garantía extendida.

Note: If you cancel Extended Warranty, your current device won't be eligible for any other device protection option unless it meets the eligibility requirements.