Phone overheating, losing battery power, not charging

How fast your cell phone's battery drains or loses its charge depends on how hard the phone is working. Phone apps that sync data or auto-update (e.g., social media, news feeds, email, weather widgets, etc.) use more power and drain the battery faster.

Here's ways to help save battery life and keep your phone from losing its charge. Open your phone settings and adjust the:

• Display – Lower the screen brightness or set it to Auto/Adaptive.
• Apps – Close apps you're not using and increase the time between app sync/refresh.
• Location and connection settings – turn off Location, GPS, Wi-Fi, Bluetooth®, etc. when you’re not using them.

Is your Android or iPhone not charging? Many things can affect how fast or slow your phone charges:

• Charging cable - Make your phone charge faster by using the cable that came with your phone. Other cables might not give the right power amount.
• Wireless charging – If you're charging wirelessly:
  • Be sure the charger supplies the power amount recommended by the phone manufacturer.
  • Having a case on your phone might affect charging.
  • Check that the wall outlet is working.
• Using the phone when charging (e.g., emailing, streaming, etc.).
• Physical damage to the charging port, cable or wall adapter.
• Fast charging – If your phone has this feature, be sure it's turned on in your phone settings.

Is your phone overheating? Devices feel warm when you're using them, especially during heavy use (e.g., streaming, gaming, running many apps at once, etc.). But devices shouldn't get so hot that they're uncomfortable to hold.

Check for these issues that can make your phone hotter:

• Exposure to sunlight or a warm environment.
• Dirt or lint inside the charging port or inside internal vents in the phone.
• A Fast Charging feature can make your phone hotter when turned on.

A loose charging port can mean you need to:

• Check for physical damage to the phone's port.
• Use the cable that came with the device when charging. Other cables might not fit properly and can damage the charging port.

If your phone or device stopped powering up, check for these problems:

• Battery isn't charged enough – Plug in the device using the original cable and wall adapter. If that doesn’t help, try to power on the device in Safe Mode (Android only). Get support for iPhones that won’t turn on.
• An app that's stopping the device start up.
• Damaged device screen or power button.

Not all phones can be charged wirelessly. Check your User Guide to find out if your device has wireless charging:

1. Choose your device.
2. Select Read help articles.
3. Click the User Guide link for your phone.