The GizmoHub app ("Service" or "App") is a communications and location service that works with Gizmo devices used by children to help parents and Guardians connect with, monitor and locate their children from their smartphone. Before you start, we want you to know some important things about the Service.
These Terms and Conditions are between you as our Registered User (whether as a Primary Guardian, Guardian or Caregiver, as set forth below) and Verizon Wireless ("VZW") and they set forth the terms and conditions under which you agree to use and we agree to provide the Service. By using the Service, you accept these Terms and Conditions.
- Customer Agreement. If you also subscribe to VZW service, whether you are a Primary Guardian, Guardian or a Caregiver, your use of this Service also is subject to all of the terms in your Customer Agreement with us. The current version of the Customer Agreement can be found at: https://espanol.verizon.com/support/customer-agreement/.
- Charges. Your download of the Service will be billed according to your applicable carrier’s data plan. Your use of the Service will be billed according to your applicable monthly plan, and data charges may apply. During the registration and activation process, we also will send you a text (SMS) message with a security code to verify your mobile phone number; messaging charges and data rates may apply. Carriers are not liable for delayed or undelivered messages. When using the Service outside of the U.S., global data charges will apply. Visit www.vzw.com/global for more information if you are a VZW subscriber.
- Privacy. Accepting these Terms and Conditions means that you also agree to our Gizmo Privacy Policy, available at http://espanol.verizon.com/about/privacy/gizmo-privacy-policy, which may be updated from time to time and describes the information we collect, how that information may be used and shared, and the choices you have about certain information that we collect
- Intended Use; Registered Users. The Service is intended to be used by those ages 18 years old and older ("Registered Users") who either: (a) are the parent or guardian of the child wearing or using the Gizmo device, or (b) have the consent of the child’s parent or guardian. Gizmo devices are intended to be worn or used by children ages 3 years old and older. Each Gizmo device has 1 Primary Guardian that can call, receive calls from and locate the Gizmo device via the Service. Each Primary Guardian may designate additional secondary users as Guardians, Caregivers or Contacts, the number of which varies by Gizmo device, and grant permissions as to whether the secondary user(s) may call, receive calls from and/or locate the Gizmo device via the Service. For any Gizmo watch model with the Gizmo Buddy feature, a Primary Guardian may also designate a secondary user as a Gizmo buddy. Approved Gizmo buddies and pending Gizmo buddy requests count toward the total number of secondary users a Gizmo device will support at any given time. Pending Gizmo buddy requests do not automatically expire. You need to decline a buddy request to remove it from your invitation queue.
- Registration and Activation. To register, the Primary Guardian must activate the Gizmo device when prompted during the registration process. The Primary Guardian must designate the secondary user(s) before the secondary user(s) can register and connect to the designated Gizmo device. When available on a Gizmo watch model, the Gizmo Buddy feature enables watch-to-watch communications between "kid buddies" approved by the Primary Guardians of those devices. By registering the Gizmo device with the Service, you (whether as a Primary Guardian or a designated secondary user) agree to be responsible for all activities occurring with that registered device. You should not use the Service other than as intended and VZW accepts no liability for any such unauthorized use.
- Location. As a Primary Guardian, by using the Service and designating secondary users, you consent and permit VZW to disclose location and related information (including geo-fencing and times in and of locations) about your child to the designated secondary users (who also need to be registered users of the Service), and as necessary to enable delivery of the Service. Location information is stored in the Service in encrypted form for up to 60 days on secure servers. The location information provided is an approximate location of the Gizmo device. VZW does not represent, warrant or guarantee the reliability or accuracy, completeness or timeliness of any location information provided through the Service.
- Other Features. During device setup through the Service, the Primary Guardian also can designate one emergency contact, who can be reached quickly by the child by pressing a button and selecting "SOS". For some Gizmo devices, the Primary Guardian also has the option (only if he or she wishes to do so) of entering certain additional information through the Service (including the child’s name, date of birth, height, weight, blood type and/or notes for items such as allergies, illnesses, etc.), which then can be accessed by any person pressing the SOS button and selecting Medical ID in the event of an emergency. The Primary Guardian also may use the Service to change or remove any such information at any time.
- Safe and Lawful Use. As a Primary Guardian or designated secondary user, you will use the Service, the location information provided thereby, and the Gizmo only for lawful purposes and in accordance with these Terms and Conditions. You are responsible for any costs incurred by VZW or any other party (including reasonable legal fees) as a result of your misuse or fraudulent use of the Service and the Gizmo. Misuse or fraudulent use includes, but is not limited to, the following:
- Registration fraud or unauthorized access;
- Using the Service to harass, stalk, defame, threaten, or otherwise violate the legal rights of others;
- Monitoring conversations of third-parties without proper consent;
- Using the Service to collect, disseminate, or convey inappropriate, defamatory, obscene, salacious, or unlawful information or materials;
- Using the Service without permission on a stolen or lost smartphone;
- Attempting or assisting another to access, alter, or interfere with the communications and/or information of a Gizmo user or user of the Service;
- Tampering with or making an unauthorized connection to the Service or a Gizmo.
- Licenses. You have a limited, non-exclusive, non-transferable license to use the Service and the object code version of the Service’s software solely for the purposes for which it is provided and only in accordance with all documentation provided by VZW or its licensors. You may not adapt, alter, modify, reverse engineer, de-compile, disassemble, translate, attempt to derive source code from or create derivative works of the Service or Software, or otherwise tamper with or modify any security features or other Service components for any reason (or allow or help anyone else to do so). You also agree to follow all rules and policies applicable to the Service, including the installation of required or automated updates, modifications and/or reinstallations of Software and obtaining available patches to address security, interoperability and/or performance issues.
Some Gizmo watch models and the Service’s software contain some programming, scripts, tools, modules, libraries, components, or other items that were developed using "Open Source" code, which are available for download at https://espanol.verizon.com/support/residential/internet/equipment/open-source-software/. Certain software or technical information is licensed from third parties, and may be covered by one or more U.S. Patents, pending U.S. patent applications, and pending counterpart European and international patents. - Not 911 Compatible. Gizmo devices are not compatible with 911 or similar emergency telephone number systems. Therefore, calls from Gizmo devices will be placed to the designated recipient (such as a parent or guardian), but will not be placed or forwarded to emergency services personnel. You cannot program 911 as one of the telephone numbers to call.
- Accessibility Features. Most Gizmo devices are not compatible with telecommunications accessibility features or services such as TTY, audio prompts or similar features for those with certain disabilities. Please check the product manual for your Gizmo device to see if your device does support any accessibility features or services.
- Restrictions on Use. You may not, or allow others to, adapt, alter, modify, de-compile, reverse engineer, translate, or create derivative works of the Service or any included software.
- Termination. VZW may terminate or discontinue the Service at any time without notice, including if you breach this Agreement.
- Disclaimer of Warranty. THIS SERVICE AND ANY INCLUDED SOFTWARE IS PROVIDED "AS IS," WITHOUT WARRANTIES, EXPRESS OR IMPLIED, OF ANY KIND BY EITHER VZW OR ITS LICENSORS.
- Driving Safety. VZW is not responsible for use of the mobile phone while driving. Safe driving is your responsibility and should always be your first priority. Use of your mobile phone or other electronic devices while driving can cause distractions, even if you are using hands free devices. Consider turning off your mobile phone and allowing calls to go to voicemail, and never text or email while driving.
- Video Calling. We will collect information about audio and video calls between you and your child and between your child and trusted contacts. Depending on when you setup a device through the Service, the video-calling feature may be automatically enabled. You may also turn on the video-calling feature at any time in the settings page of the GizmoHub app. If you turn on the video-calling feature or video calling is automatically enabled, you consent to us and our service partners collecting video calling usage between your child and you, and between your child and your trusted contacts, which include other Gizmo device users if you add them as trusted contacts. Video calling information will be treated in accordance with our Gizmo Privacy Policy. You can turn off the video-calling feature at any time in the settings page of the GizmoHub app. The video-calling feature is only available on the GizmoWatch Disney Edition and the Gizmo Watch 3. Verizon sets a time limit on video calls to prevent the watch from overheating. A video call on the GizmoWatch Disney Edition or the Gizmo Watch 3 can last up to three minutes. A video call will be terminated automatically when a call's duration passes its allowable three-minute limit or the watch's internal temperature gets too warm. Verizon may change the video-call duration limit at any time.
- Group Chat. The Gizmo Group Chat feature enables group-chat, multi-contact messages on the GizmoHub app and GizmoWatch 2, Gizmo Watch 3 and Gizmo Watch - Adventure devices. The feature supports a maximum of 20 contacts per group, which require at least three participants, including a compatible Gizmo watch. Compatible Gizmo watches will only be able to participate in a group chat. A Gizmo watch will not be able to create or request a group. Only users with Guardian-level permission will be able to create a group in the GizmoHub app. Members of a group chat must be a Guardian, Caregiver, or Gizmo Buddy for all of the Gizmo watches within the group. In addition, all Gizmo watches in a group chat must belong to the same GizmoHub app account.
- Photo and Video Backup. Photo and video backup is a cloud-storage feature, which, subject to Gizmo device limitations and capacity limits, automatically backs up photos and videos (“Media Files”) taken on your Gizmo Watch 3. You can only access Media Files from the storage cloud through the App.
- The storage capacity allocated for your Media Files at any given time on the cloud that supports the feature is available in the App’s Gizmo device settings. When you run out of storage, the feature turns off automatically. No additional Media Files will be backed up or saved in the feature’s cloud until you free up storage by deleting Media Files already stored and turn the feature back on.
- If the backup feature is turned on, here is when Media Files from a Gizmo Watch 3 device will be uploaded to the storage cloud:
- The device is charging and has more than 50% of battery life;
- The last backup from the device occurred more than 24 hours ago and the device has more than 60% of battery life; or
- A Guardian of the device initiates a backup from the App while the device is not in power save mode.
- You will not be able to recover Media Files that are deleted from the storage cloud. There may be limits on the types of Media Files that can be stored using the feature, including photos and videos with content that is unlawful or otherwise violates the Customer Agreement and/ or these Terms and Conditions as determined by VZW in its sole discretion. We may limit, suspend, terminate or discontinue the photo and video backup feature, or certain functions of the feature, at any time without notice. We reserve the right to suspend or terminate your access to the feature’s cloud storage or impose storage restrictions on your use of the photo and video backup feature if your use of the feature or the content of your Media Files, in VZW’s sole discretion, violates the Customer Agreement and/ or these Terms and Conditions, VZW policies (including, but not limited to, our Acceptable Use Policy located at https://espanol.verizon.com/about/terms-conditions/acceptable-use-policy) or applicable law, substantially exceeds or differs from normal use by other users, or otherwise harms our users, third parties or VZW. YOU ARE RESPONSIBLE FOR DOWNLOADING ANY BACKED-UP MEDIA FILES THAT YOU WISH TO SAVE PRIOR TO TERMINATION OR SUSPENSION OF YOUR VZW ACCOUNT OR YOUR SERVICE ACCOUNT.
- By using the photo and video back-up feature, you grant VZW a non-exclusive, fully-paid and royalty-free, sub-licensable, assignable, irrevocable worldwide license to provide all facilities and to enable those facilities to take all actions with respect to the backed-up Media Files that may be necessary or reasonable to provide, or to facilitate the provision of, the photo and video back-up feature, pursuant to any current and future patents, copyrights and trademarks owned or licensable by you, to the extent necessary for VZW to exercise any license right granted herein, including, without limitation (i) storing and retrieving the backed-up Media Files; (ii) making the backed-up Media Files available to you; (iii) conforming to connecting networks' technical requirements; (iv) transferring Media Files from one mobile device you own to another mobile device you own; and (v) transcoding the backed-up Media Files into a viewable or otherwise appropriately perceptible format. By using the photo back-up and video feature, you grant VZW the right to access, analyze and use Metadata to provide the feature, including features and options to optimize the display, appearance and organization of your backed-up photos, where "Metadata" may include the file name, the file size, the file type, the date and time the file was created, and any location information that is included in the file, such as in photos taken with a phone that has location settings turned on.
- YOU ACKNOWLEDGE AND AGREE THAT THE PHOTO AND VIDEO BACKUP FEATURE IS IMPLEMENTED WITHOUT SPECIFIC CONTROLS THAT MAY GENERALLY BE REQUIRED OR CUSTOMARY FOR CUSTOMERS IN ANY PARTICULAR INDUSTRY AND ARE NOT DESIGNED TO SATISFY ANY SPECIFIC LEGAL OBLIGATIONS. YOU AGREE NOT TO CAUSE, OR OTHERWISE REQUEST THAT VZW CREATE, RECEIVE, MAINTAIN OR TRANSMIT PROTECTED HEALTH INFORMATION (AS DEFINED AT 45 C.F.R. § 160.103) FOR YOU OR ON YOUR BEHALF IN CONNECTION WITH THE SERVICES OR IN ANY MANNER THAT WOULD MAKE VZW A BUSINESS ASSOCIATE (AS DEFINED AT 45 C.F.R. § 160.103) TO YOU.
- VZW will use reasonable skill and due care in providing the photo and video backup feature, but, TO THE GREATEST EXTENT PERMISSIBLE BY APPLICABLE LAW, VZW DOES NOT GUARANTEE OR WARRANT THAT ANY CONTENT YOU MAY STORE OR ACCESS THROUGH THE BACKUP FEATURE WILL NOT BE SUBJECT TO INADVERTENT DAMAGE, CORRUPTION, LOSS, OR REMOVAL IN ACCORDANCE WITH THE TERMS OF THE CUSTOMER AGREEMENT AND/ OR THESE TERMS AND CONDITIONS, AND VZW SHALL NOT BE RESPONSIBLE SHOULD SUCH DAMAGE, CORRUPTION, LOSS, OR REMOVAL OCCUR. It is your responsibility to maintain appropriate alternate backup of your information and data. You are responsible for backing up, to your own computer or other device, any important documents, images or other content that you store or access via the photo and video backup feature.
Updated March 2025
