How to use your Home Device Support & Protection service
If you have the Home Device Advisor perk, you're saving $5 each month on fast 24/7 tech support by phone, chat or app.
If you have Verizon Home Device Protect, you're getting protection, support and more for virtually all your home tech. If eligible home tech needs repair or replacement, you're covered.
Now that your new service is active, let's look at how to use it.
Open the My Verizon app and tap the Account icon on the bottom of your screen.
Select your Verizon Home Internet account from the account dashboard... then tap Services & perks.
Depending on your service, you'll see Home Device Advisor or Verizon Home Device Protect.
Tap Manage.
From here, you can change your service or remove it.
For 24/7 tech support, download the Tech Coach app.
If you have Verizon Home Device Protect, it will look a little different. Tap Details for more options.
Eligible home tech is covered in your home and also a second residence.
You can learn how to file a claim from here.
You can also schedule an in-home expert visit. You get 2 no-cost visits included every 12 months.
Download the Tech Coach app for 24/7 tech support.
Download it now or send a link to your email.
Open the Tech Coach app and follow along with the set up guide to sign in.
Once complete, you're all set.
