Fios TV+

Simply press and release the Google Assistant voice command button on your remote and speak your command clearly (see below for some voice command examples).

You can say
• Guide (Launches the guide)
• DVR (Launches the DVR)
• Pause, Play, Rewind, Fast Forward (While watching)

To change channels or find programs
• Use action words (verbs) such as play, watch, tune or switch followed by the channel name or number.
Example - Tune CNN, Tune to CNN, Watch CNN, Switch to CNN

To see what's on TV
• Use action words or inquiries such as Go to, What's on or Open to see specific TV channels or apps if already installed.
Example - What's on now or What's on CNN, Open Netflix

To find specific titles
• Say Search for or Find followed by the movie or show name.
Example - Search for Avatar, Find Yellowstone
• Adding the word movie or TV show after the movie or show name also can improve the search results.
Example -  Joker movie, Friends TV Show,  Star Wars movies

To find movie or show options by type or actor
• Say Search for or Find followed by actor name or genre
Example - Search for movies with Tom Hanks, Find comedy movies

If you misplace your Fios TV+ Remote, press the power button on your Fios TV+ device twice. The Fios TV+ Remote that's paired with that set-top-box will start making a beeping sound. When you find the Fios TV+ Remote, press any button on the remote to silence the beeping.

Download either the Google Home app or Google TV app from your smartphone's app store. Make sure your device is connected to the same Wi-Fi as your Android TV and follow the steps below:

1. On your device, open the Google TV app or Google Home app.
2. Tap the name of your Fios TV+ device shown on your smartphone screen.
   
3. On your TV screen, you'll see a PIN. Enter this PIN on your device.
4. On your device, tap Pair.

Go to Settings > Remote control & Bluetooth devices > Remote control > Remote control software.

Go to Settings > Fios TV device > Viewing preferences > Language settings.

To change go to Settings > Android TV settings > Device preferences > Language (select language and Google Assistant voice search will work with that language.

Yes, the default setting is English but can be changed to other languages..  To change go to Settings > Android TV settings > Device preferences > Language (select language and Google Assistant voice search will work with that language.

To order a new Fios TV+ Remote, call 1.800.verizon (800.837.4966).

Sigue los pasos que se indican a continuación:

• First, you will need to unpair your old remote. On the Fios TV+ device, press and hold the button on top of the device for 15 seconds.
• You will see an on-screen menu. Press the button on the top of your device to navigate to the "Unpair remote" menu option.
  
• Once on the “unpair remote” item, press and hold for 3 seconds.
  
• Once the old remote is successfully unpaired, you will be prompted on-screen to pair your new remote.

The set-top box will not work with a standard definition (SD) TV. However, you can purchase an HDMI adapter separately at many electronic retail stores, which will enable your SD TV to work with the set-top box.

The set-top box is not compatible with a universal remote. Tendrás que usar el control remoto provisto por Verizon.

First step is to make sure that your router and Wi-Fi are connected and working properly.  

If needed, please use the Can’t connect to the Internet troubleshooter for assistance.   

Verizon Fios Router

If you are using the Verizon Fios router, the Fios TV + device should connect automatically to a specific Wi-Fi network (SSID) that is optimized to work with your Fios TV + device. This SSID will have the suffix, -TV at the end of the name (SSID example: Verizon_XXXXXX-TV).

If you lose your connection to Wi-Fi, follow the steps below:

1. Go to Settings > Network status
2. Click OK on Network setup (menu from right-side of screen appears)
3. Click on the Wi-Fi network
4. Scroll down to the bottom of the menu and click Forget network.  This will prompt the auto-connection to your Fios router and the TV SSID.
   1. If this does not work you can select "Connect via WPS". You will need to press the WPS button on either the Verizon Fios Router or Network Extender, whichever is closest to your Fios TV + device and you will connect to the Wi-Fi TV SSID network.

Trae tu propio enrutador

If you lose your connection or if you are using a non-Verizon router, follow the steps below:

1. Go to Settings > Network status
2. Click OK on Network setup (menu from right-side of screen appears)
3. Under available networks, select your Wi-Fi network name (SSID) should show connected. If not, select "Connect via WPS" or "Add new network"
   1. Connect via WPS:  you will need to press the WPS button on your router and you will connect to Wi-Fi  network.
      
   2. Add new network:  you can add your Wi-Fi network name (SSID) and password.

With your remote go to Settings > Fios TV device > Restart this device

Without a remote, you can hold the button on the box for 15 seconds and a small menu box will appear. Click on the button on the box, to factory reset and hold the button for 3 seconds. The Fios TV+ device will do a factory reset and you will need to perform an installation process.

Buffering can be caused by internet connectivity issues. You can check your Fios TV+ device Wi-Fi connectivity by going to: Settings > Network status > Wi-Fi status.

If you are experiencing a signal strength issue, you will be presented with an option to troubleshoot your connection. 

You can check to see if your TV is 4K capable by going to: Settings > Help > 4K troubleshooter.

If an app will not open, try clearing the app cache on your Fios TV+ by following the instructions below. 

1.  Force close App
2. Clear cache*
3. Eliminar memoria
4. Uninstall app and reinstall app

* To clear cache for an app,  go to Settings > Android TV settings > Apps > See all apps.  Then select the app  and click OK.  Scroll down to clear cache, click OK, then OK again.  Cache is cleared.

Long press on the app and select “delete.”

Auto updates are already enabled.  To verify, go to the Google Play Store.  Next, go to your account settings on the top right.  Then,  Settings > Auto-update apps.

Visit tv.youtube.com/verizonfios and enter your 5 digit zip-code for programming

Your Home should feel like, well, home! The reimagined Fios TV+ user interface is equipped with the capability to customize your Homepage to feel as comfortable as you do when you are in your actual home.

Rows: To move the rows to an order that works for your preferences simply go to the row you want to move, arrow left to select manage row, and then move up and down on the page to where you want to see it. Once you have it where you want it click ok.

Apps: To move your apps to the order you want on the apps rail start by pressing and holding "OK" on the app you wish to move. On the right hand side you will see the option appear to Manage apps. Click ok and then arrow left or right to move the app to where you want it to be. Click "OK" again to place it. You can do this to move all of your apps to the order that works for you.

Completely customizable. These moves on Home are sure to be the simplest move you'll ever make.

You can download all of your favorite music, streaming, and gaming apps onto your Fios TV+ device. Simply go to the Google Play Store and search for the app you want and click to download.* Your apps will appear on the Apps row on the Home page and also on the Apps page.

*You will need to sign up for and log in separately to each of your individual apps.

We have built an immersive experience that caters to your preferences. Each Fios TV+ device is personalized by the content you watch on Fios TV. The more you watch on your device, the more personal it gets! Rest assured, your information will stay with us and our service providers.

Home: ALL of YOUR  stuff in one place

Live TV: Everything on now that you are subscribed to

On Demand: Everything that is included in your package that you can watch now at no extra charge! 

Store: Anything you can rent/buy sorted by us highlighting what you like the most

Apps: All of your downloaded apps on one convenient page with access to download even more.

1. Make sure your device is connected to the same Wi-Fi as your Android TV
2. On your device, open the either the Google Home app or Google TV app
3. Tap the name of your Fios TV+ device shown on your smartphone screen
4. On your TV screen, you'll see a PIN. Enter this PIN on your device
5. On your device, tap Pair.

If your remote does not sync to your TV volume during the initial setup or as part of a subsequent software update, perform the configuration manually.

1. Select Remote control & Bluetooth devices from the Settings menu
2. Select Remote control
3. Select Program remote for TV controls
4. Select Auto or Manually program your remote (Note:  Auto program will attempt to program via HDMI connection for your TV make and model)
5. Click Begin button
   

Nota: Según la programación en firme de tu control remoto actual, es posible que primero se te indique actualizar la versión actual.

Visit the apps page and access the Google Play Store to browse and add new apps.

Go to Settings > Fios TV device > Restart this device

You can only use the Fios TV+ device to watch Fios TV content from your home.  You can use the Fios TV Mobile app whether at home or away.  Learn more about the Fios TV Mobile app.   

As part of your initial setup,  you will be asked to establish your Wi-Fi connection.

Verizon Fios Router

If you are using the Verizon Fios router, the Fios TV + device should connect automatically to a specific Wi-Fi network (SSID) that is optimized to work with your Fios TV + device. This SSID will have the suffix, -TV at the end of the name (SSID example: Verizon_XXXXXX-TV).

If you lose your connection to Wi-Fi, follow the steps below:

1. Go to Settings > Network status
2. Click OK on Network setup (menu from right-side of screen appears)
3. Click on the Wi-Fi network
4. Scroll down to the bottom of the menu and click Forget network.  This will prompt the auto-connection to your Fios router and the TV SSID.
   1. If this does not work you can select "Connect via WPS". You will need to press the WPS button on either the Verizon Fios Router or Network Extender, whichever is closest to your Fios TV + device and you will connect to the Wi-Fi TV SSID network.

Trae tu propio enrutador

If you lose your connection or if you are using a non-Verizon router, follow the steps below:

1. Go to Settings > Network status
2. Click OK on Network setup (menu from right-side of screen appears)
3. Under available networks, select your Wi-Fi network name (SSID) should show connected. If not, select "Connect via WPS" or "Add new network"
   1. Connect via WPS:  you will need to press the WPS button on your router and you will connect to Wi-Fi  network.
      
   2. Add new network:  you can add your Wi-Fi network name (SSID) and password.
    
    

For downloaded apps please contact the app provider.

Highlight the app and hold down the OK button on the remote. Select Move to reposition or Delete to remove.