Debido a la inactividad, tu sesión finalizará en aproximadamente 2 minutos. Prolonga tu sesión haciendo clic en "OK" a continuación.

Tu sesión ha terminado debido a inactividad. Vuelve a ingresar para continuar.

Samsung Galaxy Watch 42mm - Support Overview

Encuentra asistencia y herramientas específicas para tu Reloj Samsung Galaxy de 42 mm en Internet.
Activación básica
Learn how to activate and set up your Galaxy Watch.

Troubleshoot Galaxy Watch
Esta herramienta en Internet te ayudará a identificar y resolver problemas con tu dispositivo.

Filtra todos los temas a continuación.


Configuración, activación básica y guías de usuario

Conectar tu dispositivo directamente a la PC

Entérate cómo conectar tu dispositivo directamente a una computadora.

Import Other Dial-up Accounts - VZAccess® Manager

Te mostramos cómo importar las cuentas de conexión por marcado (dial-up) existentes de tu proveedor de servicio de Internet (ISP) usando VZAccess Manager en tu computadora Windows.

Samsung Galaxy Watch - Activate / Set Up Device

Here's how to activate and set up your Galaxy Watch.

Samsung Galaxy Watch - Add a Samsung Account

Here's how to add a Samsung account to your Galaxy Watch.

Samsung Galaxy Watch - Add an Existing Google™ Account

Here's how to add an existing Google (Gmail) account to your Galaxy Watch.

Samsung Galaxy Watch - Connect to New Phone

Here's how to connect your existing Galaxy Watch to a new phone.

Samsung Galaxy Watch - Replace Existing Device

Here's how to activate your Galaxy Watch if you've recently replaced your Samsung Watch or have reset the network settings.

Samsung Galaxy Watch - Set Up as a Standalone Device

Here's how to set up your Galaxy Watch as a standalone device.

Samsung Galaxy Watch Quick Reference Guide (PDF)

This Quick Reference Guides provides you with the basics you need to start using your Samsung Galaxy Watch.

Samsung Galaxy Watch User Guide (PDF)

This User Guide can help you get the most out of your watch. Learn about set up, feature use and advanced functions.

Set Up Favorites - Mobile Web 2.0

Te mostramos cómo agregar tus sitios web favoritos a Mobile Web 2.0.

Alertas y recordatorios

Samsung Galaxy Watch - Manage Alerts / Notifications

Here's how to change the notification for incoming messages on your Galaxy Watch.

Hacer copia de seguridad y transferir contenido

Samsung Galaxy Watch - Back Up Data

Here's how to back up your Galaxy Watch data via the Galaxy Wearables app.

Lo básico

Cómo limpiar/desinfectar tu dispositivo

Aprende cómo limpiar y desinfectar correctamente tu smartphone, tablet, el teléfono básico, reloj inteligente y jetpack.

How to Clean Your Samsung Galaxy Device

Here are guidelines for cleaning / sanitizing / disinfecting theglass, ceramic and metal surfaces of your Galaxy smartphone /tablet / watch.

Samsung Galaxy Watch FAQs

Frequently asked questions about the Samsung Galaxy Watch.

Batería y carga

Samsung Galaxy Watch - Charge the Device

Here's how to charge your Galaxy Watch.

Samsung Galaxy Watch - Extend Battery Life

Here's how to improve the battery life for your Galaxy Watch.

Samsung Galaxy Watch - View Battery Info

Here's info on the battery specs (e.g., Usage Time, Standby Time, etc.) for your Galaxy Watch.

Bluetooth®

Samsung Galaxy Watch - Delete Paired Bluetooth® Connection

Here's how to delete a paired Bluetooth device from your Galaxy Watch.

Samsung Galaxy Watch - Turn Bluetooth On / Off

Here's how to turn Bluetooth for your Galaxy Watch on or off and make it visible to other devices for pairing.

Llamadas y marcado

Call Waiting - Smartphone

Here's how to answer call on your Android / BlackBerry / Windows smartphone while you're on another call.

Samsung Galaxy Watch - Answer a Call

Here's how to answer a call from your Galaxy Watch.

Samsung Galaxy Watch - Call a Number

Here's how to place a call from your Galaxy Watch.

Samsung Galaxy Watch - Redial

Here's how to redial the last number called from your Galaxy Watch.

Samsung Galaxy Watch - View / Delete Call History

Here's how to view and delete call history from your Galaxy Watch.

Contactos

Samsung Galaxy Watch - View Contacts

Here's how to view contacts on your Galaxy Watch.

Datos

Samsung Galaxy Watch - Allow / Deny Data Roaming

Here's how to turn data roaming for your Galaxy Watch on or off.

Samsung Galaxy Watch - Manage Data Usage

Here's how to change the data usage cycle and set data warnings and / or limits on your Galaxy Watch.

Samsung Galaxy Watch - Turn Data On / Off

Here's how to turn mobile data for your Galaxy Watch on or off.

Fecha y hora

Samsung Galaxy Watch - Set Date and Time

If your Galaxy Watch shows the incorrect date and/or time, here's how to correct it.

ID e información del dispositivo

Samsung Galaxy Watch - View Device ID (ESN / IMEI / MEID)

Here's how to find and view the device ID for your Galaxy Watch.

Samsung Galaxy Watch - View Phone Number

Here's how to view the phone number associated with your Galaxy Watch.

Samsung Galaxy Watch - View SIM Card Number

Here's how to view the SIM card number associated with your Galaxy Watch.

Configuraciones de dispositivos

Deshabilitar la configuración automática y la configuración del servidor proxy 

Te mostramos cómo deshabilitar la configuración automática y la configuración del servidor proxy en tu dispositivo.

Samsung Galaxy Watch - Display Settings

Here's how to adjust display options (e.g., brightness, screen timeout, font, etc.) on your Galaxy Watch.

Samsung Galaxy Watch - Turn Airplane Mode On / Off

To turn Verizon network services on/off or if they aren't functioning on your Galaxy Watch, view this info.

Samsung Galaxy Watch - Turn Do Not Disturb On / Off

Here's how to check Do Not Disturb settings if your Galaxy Watch isn't receiving calls or alerts for texts and email.

Samsung Galaxy Watch - Turn Remote Connection On / Off

Here's how to turn Remote Connection for your Galaxy Watch on or off.

Email/Gmail

Samsung Galaxy Watch - Remove Gmail™ Account

Here's how to remove a Gmail (Google) account from your Galaxy Watch.

Samsung Galaxy Watch - Reply to an Email Message

Here's how to reply to email from your Galaxy Watch.

GPS y servicios basados en la ubicación

Samsung Galaxy Watch - Activar/desactivar la ubicación GPS

Here's how to turn GPS location for your Galaxy Watch on or off.

Pantalla de inicio

Customizing favorites on the Home Deck - Mobile Web

Te mostramos cómo agregar un enlace/carpeta al servicio de Internet móvil Mobile Web en tu computadora de escritorio o notebook.

Samsung Galaxy Watch - Access Notification Panel

Here's how to access the notification panel on your Galaxy Watch.

Bloqueo, desbloqueo, contraseña y seguridad

Samsung Galaxy Watch - Enable / Disable / Modify Screen Lock

Here's how to set up, change or disable the screen lock option (e.g., password, pattern, etc.) for your Galaxy Watch.

Samsung Galaxy Watch - Unlock the Device

Here's how to unlock the screen on your Galaxy Watch.

Memoria/almacenamiento

Samsung Galaxy Watch - Check Device Storage

Here's how to check available space if your Galaxy Watch runs slow / crashes, apps freeze or you can't save media.

Near Field Communication (NFC) 

Samsung Galaxy Watch - Turn NFC On / Off

Here's how to turn NFC for your Galaxy Watch on or off.

Sistema operativo y software

Preguntas frecuentes sobre el sistema operativo (SO) Android 

Obtén información sobre el sistema operativo Android, incluyendo qué es, cómo encontrar tu versión actual del sistema operativo, cómo obtener una actualización y más.

Reboot the Router

Si no puedes conectarte a tu enrutador Wi-Fi, una posible solución es reiniciarlo o restablecerlo.

Samsung Galaxy Watch - Factory Data Reset (Powered Off)

Here's how to factory / hard reset your Galaxy Watch if the screen freezes or call, app, audio or sync issues occur and the device won't start up.

Samsung Galaxy Watch - Factory Data Reset (Powered On)

If your Galaxy Watch has a blank or frozen screen or calling, app, audio and syncing issues, view this.

Samsung Galaxy Watch - Install System Updates

Here's how to check for and install software updates on your Galaxy Watch.

Samsung Galaxy Watch - Software Update

Get the latest Galaxy Watch software update that lets you change app layout view, keep the screen on for workouts, create laps, and check earbud battery level.

Samsung Galaxy Watch - View Software Version

Here's how to view the software version for your Galaxy Watch.

Sonidos, volumen y audio

Samsung Galaxy Watch - Set Ringtones

Here's how to set or change the ringtone on your Galaxy Watch.

Samsung Galaxy Watch - Vibrate Mode

Here's how to change the vibration mode of your Galaxy Watch.

Samsung Galaxy Watch - Volume Controls

Here's how to control the volume of your Samsung Galaxy Watch.

Indicadores/luces de estado

Samsung Galaxy Watch - View Signal Strength

Here's how to view signal strength on the Galaxy Watch.

Mensajería de texto y multimedia

Cancel Text Messaging Subscriptions

Conoce cómo cancelar las suscripciones a mensajería de texto desde tu teléfono.

Samsung Galaxy Watch - Create and Send a Text Message

Here's how to create and send a text message from your Galaxy Watch.

Samsung Galaxy Watch - View Text Messages

Here's how to view text messages from your Galaxy Watch.

Accesibilidad visual y auditiva

Configuración de accesibilidad - Android™

Te mostramos cómo configurar las opciones básicas de accesibilidad para tu smartphone o tablet Android.

Gestos de ampliación/Zoom táctil - Android™

Te mostramos cómo configurar los gestos de ampliación en tu smartphone o tablet Android.

Wi-Fi y red

CDMA Network Retirement - Business

Si tienes problemas para activar un dispositivo 3G/4G, aquí encontrarás información sobre la discontinuidad de la red CDMA.

Samsung Galaxy Watch - Agregar una red Wi-Fi

Here's how to add a Wi-Fi network to your Galaxy Watch.

Samsung Galaxy Watch - Remove Wi-Fi Connection

Here's how to remove a saved Wi-Fi network from your Galaxy Watch.

Samsung Galaxy Watch - Reset Network Settings

Here's how to reset settings if your Galaxy Watch can't connect to data or send / receive messages.

Samsung Galaxy Watch - Turn Wi-Fi On / Off

Here's how to turn Wi-Fi for your Galaxy Watch on or off.