Can't connect to the internet on your iPhone® or Android™ device using the Verizon mobile network? If you can't browse the internet, you have no internet connection or your connection is slow it could be because:
- Network unavailable - Our network is built with a strong focus on reliability, but sometimes the unforeseen happens. If this happens we may use fail-safes to be sure you can still use our service while we resolve the issue. This can sometimes mean increased traffic on the systems that are still available, resulting in slower throughput.
- Signal level - We strive to provide the strongest coverage possible, but factors beyond our control can sometimes affect your experience. These can include being far from network cell sites, electronic device interference, obstructions, building materials or construction, terrain, geography and even heavy foliage. These contribute to signal blockage, resulting in a slow or unstable connection.
- Network resources - When many people come into an area all at once (e.g, sporting event, concert, festival, etc.) the increased network traffic can cause slower network speeds. During network congestion you may experience reduced speeds until the congestion clears or you travel to an uncongested cell site. Congestion can vary from tower-to-tower and minute-to-minute, depending on network traffic at the time.
- Safety Mode is on - If you have an older data plan without unlimited data, you can enable Safety Mode to help prevent overage. If Safety Mode is enabled and you reach your monthly data limit, your connection operates at slower speeds. See our Safety Mode FAQs for more info.