Internet or Wi-Fi connection for mobile phone is slow

Do you have slow internet connection on your iPhone® or Android™ device while connected to the Verizon mobile network? These conditions could be affecting your connection:

• Network unavailable - Our network is built with a strong focus on reliability, but sometimes the unforeseen happens. If an element of our network suddenly becomes unavailable, we may use fail-safes to be sure your service is still usable while we investigate and resolve the issue. This can sometimes mean higher than normal traffic on the systems that are still available, resulting in slower throughput.
• Signal level - We strive to provide the strongest coverage possible to everyone, but at times factors beyond our control can affect your experience. These factors can include being far from network cell sites, electronic device interference, obstructions, building materials or construction, terrain, geography and even heavy foliage. All of these can contribute to signal blockage, resulting in a slow or unstable connection.
• Network resources - Occasionally our network resources can be taxed beyond their limits, especially when many people come into an area all at once (e.g, major sporting event, concert, festival, etc.). This increased  network traffic can cause congestion, which can cause slower network speeds. Verizon manages data traffic on our network to provide an optimal experience for all customers. During network congestion you may experience reduced speeds until congestion clears or you travel to an uncongested cell site. Congestion can vary from tower-to-tower and minute-to-minute, depending on network traffic at the time.
• Safety Mode -If you have an older data plan that doesn't include unlimited data usage, you can enable Safety Mode to help prevent overage. If Safety Mode is enabled and you’ve reached your data limit for the month, your connection operates at slower speeds in to prevent data overage. See our Safety Mode FAQs for more info.

Are your internet upload and downloads slower than usual when you're connected to the Verizon network? these may be the reasons:

• Blocked signal – Factors beyond our control can cause unstable or slow internet, data and upload speeds. These include being far from network cell sites, electronic device interference, obstructions, building materials or construction, terrain, geography and even heavy foliage.
• High network traffic– When many people in one area access the network (e.g., at a sporting event, concert, festival, etc.), slow internet and cellular data speeds can happen. You may have slow data speeds until the network congestion clears or you reach an uncongested cell site.
• Unexpected network events – Our network is built with a strong focus on reliability. If a part of our network becomes unavailable, increased traffic on the still-available system can cause slower cellular data and slower upload/download speeds until the issue is resolved.
• Safety Mode is on – Mobile data plans that don’t have unlimited mobile data may have a Safety Mode feature to prevent overages. If you’ve reached your data limit for the month and Safety Mode is on, your internet and cellular data operates at slower speeds. Visit our Safety Mode FAQs to learn more.