Your Top 5 Verizon Questions--Answered
Data plans, devices and tech can be confusing. Here are quick and simple answers to some of your most popular questions.
These are the questions we see the most from customers in our community forum. We’ve done our best to provide quick and clear responses.
1. Do only certain phones work on your prepaid plans?
Yes. While not every single phone is compatible, we offer a wide range of best-in-class 4G LTE smartphones and basic phones that work with our No Annual Contract plans. Just because you're forgoing an annual contract doesn't mean you have to compromise the quality of your device.
Want a specific recommendation? Check out our top four prepaid smartphones.
We also welcome you to bring your own device if you have a Verizon Wireless phone that’s not currently in use.
2. How do I know when I can upgrade my phone?
Visit our upgrade eligibility page and type in the mobile phone number and email address tied to your account. You’ll see when you’re eligible for an upgrade. If you’re eligible now, log in to My Verizon and choose Upgrade Device to get started.
For a device recommendation, check out our Editor’s Picks for the best new smartphones from Verizon.
3. How much data do I need?
You can figure that out by using our Data Calculator to see which plan best fits your expected usage habits. You should also consider how often you'll be near Wi-Fi hotspots (like at your workplace, at home or at a coffee shop)-because Wi-Fi connectivity won't count against your data allowance.
You can change your data allowance any time by logging in to your My Verizon account, online or through the My Verizon Mobile app. You can also set Usage Controls to manage your family’s data use.
For more information, check out Making Sense of Data: How Much Do You Need?
4. What is pairing? And how do I pair my phone with another device?
Pairing lets you control or connect to another device without wires, so you can listen to music, see updates on your smart watch or use headphones without being physically connected to your phone.
Typically, pairing is done with Bluetooth® technology, which establishes a secure connection between the two devices. From that point on the devices can "talk" to each other, and-if you want-automatically reconnect when nearby.
So, how do you pair your phone to a Bluetooth device?
- On your smartphone, open your settings.
- Look for Bluetooth in your menu.
- Make sure it’s set to “On.”
Next, look for the Bluetooth symbol on your speaker, smartwatch or headphones. Typically that's a button that-once pressed-allows the device to discover your phone. The two devices will find each other, much like your laptop automatically finds a Wi-Fi signal. Once successfully paired, you'll typically get a message or sound effect that signifies success.
5. What is NFC?
NFC is short for Near Field Communication. Unlike Bluetooth, it works only within a very short range-about 10 centimeters max-so you need to bump two NFC-enabled devices together to get it to work. You've probably already used NFC technology if you've tapped a card or a key fob against a scanner to open a door.
What's so great about NFC? If you forget your wallet at home, you can use your smartphone to pay for dinner or get groceries. Just tap your smartphone against an NFC-enabled scanner.
If you’re using NFC with your Bluetooth speaker, then you only need to tap the phone to the speaker to pair it up and start playing your favorite tunes from your phone.
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