Aquí mostramos algunas cosas que puedes hacer para prepararte para tu dispositivo de reemplazo certificado como nuevo antes de devolver el defectuoso:
- Verifica si tu dispositivo está dañado. Si se descubre que el dispositivo que devuelves ha estado expuesto a mal uso, tiene daños por líquidos, alteraciones en el hardware o software o un desgaste excesivo, tendrás que pagar un cargo por dispositivo dañado. Learn how to check for damage to avoid a fee.
- Back up your contacts from your current device. Learn how to back up your contacts.
- Check your email. You'll receive order and shipment confirmation emails containing tracking and support information.
- Haz una copia de seguridad de tus medios (por ej., fotos, videos y música) de tu dispositivo actual usando una de las siguientes opciones:
- Verizon Cloud: Visit the Verizon Cloud page to check your device's compatibility, and for information and support.
- SD (memory) card:
- USB cable: Copy files to your computer by connecting your device to your computer with a USB cable. Refer to your device's User Guide for help with this.
A type of removable flash memory card that can be used to store various types of files, such as photos, videos, music and software.
Si tu actual dispositivo usa una tarjeta SD, puedes copiar archivos de tu anterior dispositivo a tu computadora, al insertar la tarjeta SD de tu dispositivo en la ranura SD de tu computadora. Refer to your device's User Guide for help with this.
- Register for My Verizon if you haven't already.
Nota: No es necesario que vuelvas a registrarte en Mi Verizon cuando tengas el nuevo dispositivo. - Turn off iMessage® If you're switching from an Apple® device to a non-Apple device (e.g., Android™ or Windows Phone, etc.), you need to turn off iMessage before activating your new phone or you may not receive text messages from individuals who use Apple devices.
- New Android users - Create a Gmail™ account. If you don't have a Gmail account, you'll need to create one for your new Android device. Create a free Gmail account.
- New Apple users - Create an Apple account. If you don't have an Apple account, you'll need to create one for your new Apple device. Create a free Apple account through the iTunes website.
- New Windows® users - Create a Microsoft® account. Si no tienes una cuenta de Microsoft, será necesario que crees una para tu nuevo dispositivo Windows. Create a free Microsoft account.