Company Name ID FAQs

With Company Name ID your organization can choose how outbound calls appear to people you call. For each line that has Company Name ID, the account Administrator can set up a custom name (e.g., the company name, department name, employee's name, etc.), number and image.

Learn about My Business and Verizon Enterprise Center account access roles.

We don't pre-screen Company Name ID information that you submit when using these services. To use these services, you must represent and warrant to us that the information you provide is accurate, not intended to offend, impersonate, misinform or mislead others, and does not infringe or violate someone else's rights or the law, rules or regulations with regard to privacy, intellectual property or otherwise.

Company Name ID is $1.99 per line per month.

All Verizon wireless devices are capable of using the Company Name ID service.

Using a Custom Number allows you to display a different callback number to any other phone number owned by your organization. For example, the line can display the phone number for the corporate scheduling department when a field technician calls a customer.

It depends on how you use Company Name ID. Your company's information will display based on the receiving device's capabilities:

• Custom Number - Devices that show an incoming call number
• Custom Number and Name - Devices with Caller ID
• Company image - A compatible Verizon wireless device

Yes, Company Name ID can support toll-free numbers, however, there are some drawbacks. If a Custom Number Display is set to a toll-free number, then calls made by mobile telephone numbers using the custom number may not be accepted by other terminating toll-free numbers. The company name also may not always appear on the called party's device. Company Name ID retrieves its data from various carrier databases, and not all databases support toll-free numbers.

Yes, these are the parameters for using an image with Company Name ID:

• File formats - JPG and PNG only
• Maximum file size - 2 MB
• Maximum height / width - 10,000 x 10,000 pixels

You may be able to download software apps offered by unaffiliated third party providers that manipulate or "spoof" the Caller ID that appears to the person receiving your call. We don't pre-screen the third party apps you download. However, you should review any applicable third party terms and conditions before subscribing to or using such services.

Refer to our Account Security page for more information and help with spam or fraudulent activities.

We have the right, in our sole discretion, to refuse to pass or to remove any Caller ID / Company Name ID information and to investigate reports of misuse, abuse or other violations. Such violations may result in your service being limited, suspended or terminated for cause. Submitting misleading or inaccurate information to us or a third party provider, or misuse of your mobile device, with the intent to defraud, cause harm or wrongfully obtain anything of value may also subject you to civil and criminal penalties.