If you need to temporarily suspend your service (e.g., your device is lost or stolen), you can do so to prevent unauthorized charges. This isn't the same as permanently canceling your service.
- Single line prepaid accounts: Your account will still be billed while suspended, if your account has available funds.
- Prepaid Family Accounts: If you suspend the Account Owner's line, you'll still be billed for the line while it's suspended. Si suspendes la línea de un miembro de la cuenta, no se te facturará por esa línea en tu fecha de renovación mientras está suspendida.
Nota: Si tienes funciones recurrentes en tu línea, desactívalas antes de suspender el servicio para evitar que se te facture por ellas.
Descubre más acerca de cómo suspender el servicio
To suspend service using your mobile device:
Note: If you don't have your mobile device, refer to our steps for Suspending Service through a web browser.
- In the My Verizon app, tap the Menu icon (3 lines) in the top left corner of the screen.
- Toca Cuenta.
Note: If you're the Account Owner of a Prepaid Family Account, you'll need to also select the line you want to suspend.
- Toca Configuración de la cuenta.
- Tap Suspend Service.
- Tap Suspend.
Note: If you're the Account Owner on a Prepaid Family Account and suspending your own device, select whether or not you want to transfer account ownership to another line to avoid paying for your line while it’s suspended. Follow the steps to Change Account Owner and transfer funds if desired.
- Toca Confirmar.
You've successfully suspended your service through the My Verizon app. If you recover your device or have a replacement device, you can reconnect service anytime.
Nota: Si tu línea está suspendida por más de 90 días, tu número se desactivará. If you have a single line account, your account will be closed.