Preguntas frecuentes sobre Prepaid TravelPass®

Por un cargo diario fijo, Prepaid TravelPass te permite usar las asignaciones de llamadas, textos y datos* de tu teléfono prepagado mientras viajas fuera de los Estados Unidos. Ve los destinos disponibles y la cobertura internacional.

Se te cobrará $5 o $10 por una sesión de 24 horas de TravelPass, según el país en el que te encuentres en el momento de la compra. El cargo diario solo se aplica en los días en que uses el servicio fuera de los EE. UU. Recibirás mensajes de texto en tu teléfono prepagado que indican cuándo vencerá tu sesión de 24 horas de TravelPass.

También usarás las asignaciones de minutos, mensajes y datos* prepagados de tu plan, igual que cuando estás en los Estados Unidos.

Nota: Si viajas a un nuevo destino con un cargo diferente durante una sesión de 24 horas de TravelPass (por ejemplo, de un país de $5 a un país de $10), se te cobrará un cargo diario nuevo. Comenzarás una nueva sesión de 24 horas de TravelPass con 2 GB de datos de alta velocidad para usar. Si viajas a un nuevo destino con el mismo cargo (por ejemplo, de un país con un cargo de $5 a un país con un cargo de $5), seguirás usando la misma sesión de TravelPass hasta que venza.

TravelPass no está disponible para dispositivos solo con servicio prepagado de datos.

*Los datos de alta velocidad se aplican para los primeros 2 GB/día con velocidades 3G reducidas a partir de ese momento. Es posible que recibas un mensaje de texto con la opción de comprar datos internacionales de alta velocidad adicionales cuando alcances tu límite.

La mayoría de los dispositivos World con HD Voice son compatibles con TravelPass. Por el momento, los dispositivos solo con servicio prepagado de datos no son compatibles con TravelPass.

Puedes ver si tu plan y dispositivo son compatibles en la página Características de My Verizon. Toca o haz clic en Iniciar ahora en la sección TravelPass para ver la compatibilidad.

Nota: Si no ves TravelPass en la lista de características disponibles, es posible que no seas elegible. Es posible que tengas que actualizar a un dispositivo World prepagado y/o cambiarte a un plan mensual elegible.

Si tienes un dispositivo compatible y un plan prepagado, TravelPass ya está en tu línea de servicio pero está desactivado.

Puedes activar Prepaid TravelPass en:

• My Verizon App
• Sitio web de My Verizon

If you're in an eligible Prepaid TravelPass country, you can use TravelPass to call phone numbers within the country you're in or call back to the US (including Puerto Rico, US Virgin Islands, Guam and Northern Mariana Islands).

Note: If you need to call a different country while abroad, you can use Wi-Fi Calling. This call will be billed as an international call from the US.

For rates and dialing instructions, go to the Prepaid International Calling page.

Note: If you’re traveling to Mexico or Canada, consider getting one of our current prepaid unlimited plans that include talk, text and data in Mexico and Canada.

Cuando llegues a un país con cobertura de TravelPass, recibirás un mensaje de texto de bienvenida internacional gratuito. Pero tu sesión de 24 horas de TravelPass no comenzará hasta que hagas o recibas una llamada telefónica, envíes un mensaje de texto o uses los datos. En ese momento se cargará en tu cuenta el cargo diario o se te pedirá que agregues fondos a tu cuenta para cubrir el cargo diario.

Debes tener fondos suficientes en tu cuenta Prepaid para cubrir el cargo diario de Prepaid TravelPass si deseas usar los servicios de TravelPass.

Nota: Es posible que tengas que activar Prepaid TravelPass a través de My Verizon.

Recibirás un mensaje cuando inicies tu sesión de Prepaid TravelPass y se te informará cuándo terminará. Si no quieres incurrir en cargos adicionales al día siguiente mientras estás de viaje, puedes desactivar Prepaid TravelPass antes de terminar tu sesión o a través de My Verizon app en tu teléfono si activas el Wi-Fi.

If you travel from one TravelPass country to another during a 24-hour TravelPass session, how you're charged depends on if the 2 countries have the same TravelPass daily fee or different fees:

• Both countries have the same daily fee - You're only charged 1 daily fee per 24 hours for TravelPass.
• The countries have different fees - In addition to the fee for the first country, you'll also be charged the new fee when you use your device in the second country. This will start another 24-hour TravelPass session with a new allowance of 2 GB of high-speed data.
  
  For example, if your TravelPass session begins while you're in Mexico, it will cost $5. If you travel to Aruba during that 24-hour session, you'll also be charged $10 when you first use your device in Aruba and start a new 24-hour TravelPass session.

You can view the Prepaid TravelPass Terms and Conditions online.

If you live in a neighboring town and aren't intentionally traveling to Canada or Mexico, be sure to disable TravelPass. You may inadvertently connect to a Canadian or Mexican network near the US border. If this happens, you may receive a free Verizon message welcoming you to Canada or Mexico.

As long as TravelPass is disabled (the default state), you won't incur any TravelPass fees.* But if TravelPass is enabled, you may accidentally incur TravelPass fees.

You can also consider getting one of our current prepaid unlimited plans that include talk, text and data in Mexico and Canada.

• Manage Prepaid TravelPass in My Verizon website
• Manage Prepaid TravelPass in the My Verizon app

*Roaming fees may still apply while on a roaming partner's network.

Each 24-hour TravelPass session you purchase lets you use 2 GB of high-speed data from your prepaid data allowance. If you reach that high-speed data limit, you'll receive a text message asking if you want to purchase more International high-speed data. You can reply "YES" to be able to use another 2 GB of your high-speed data allowance until your 24-hour TravelPass session expires.

International high-speed data costs the same amount as a TravelPass session in the country you're in (e.g., $5 in Mexico, $10 in Aruba, etc.).

You can purchase International high-speed data as many times in your 24-hour TravelPass session as you need, until your prepaid data allowance runs out. For example, if you have a 3 GB data allowance on your prepaid plan, you can purchase additional International high-speed data up to 5 times during a 24-hour TravelPass session.

Once you use 2 GB of data during a 24-hour TravelPass session, you'll receive a text message asking if you'd like to purchase International high-speed data. Reply "YES" to that text, and the funds will be deducted from your account.

This will let you use another 2 GB of your prepaid high-speed data allowance, until the end of your 24-hour TravelPass session.

Notas:

• If you don't have enough funds in your account to cover the cost of the International high-speed data, your text message will tell you to add funds. Once you add the necessary funds to your account, reply "YES" to the text message to purchase International high-speed data.
• If you don't reply to the text message, you'll be able to continue using data at reduced speeds until your next 24-hour TravelPass session begins.
• International high-speed data isn't available through My Verizon or by phone. You can only purchase it by replying to the text message you receive.

International high-speed data will expire at the end of your current 24-hour TravelPass session. It won't carry over to your next TravelPass session.

No, no es necesario que canceles TravelPass cuando regreses a los EE. UU. TravelPass solo emite un cargo diario cuando usas tu dispositivo mientras viajas fuera de los EE. UU. en un país cubierto con TravelPass elegible.

No, you don't need to do anything. Once your 24-hour session ends, you'll automatically start another 24-hour session if you make or receive a phone call, send a text or use data.

Every time your account is charged for a new TravelPass session, you'll receive a message that includes the time that it will expire. If you turn off your device before your 24-hour session ends, you won't be charged again. If you continue to use your device, you'll be charged another daily fee and get another 24-hour session.

If you don't want to be charged another daily fee for TravelPass, you can disable TravelPass in My Verizon. If your previous 24-hour TravelPass session has already expired, use a Wi-Fi connection to disable it to avoid activating another 24-hour session.

Note: If you disable TravelPass, you can still use TravelPass until the end of your 24-hour session. It won't automatically renew if you attempt to use voice, text or data after that. You'll have to re-enable TravelPass if you want to use it again.

You can disable Prepaid TravelPass using:

• My Verizon App
• Sitio web de My Verizon

Note: Some apps may continue to use data while they're running in the background. So if your phone is powered on, it may use data even if you aren't actively using your phone.

Alternatively, you can turn off your device before your 24-hour TravelPass expires to avoid additional charges.