Do I need to remove Prepaid TravelPass from my line when I return to the US?

No, you don't need to remove Prepaid TravelPass when you return to the US. You're only charged for TravelPass when you use your device while traveling outside the US in a qualifying TravelPass country.

Do I have to opt-in daily to use Prepaid TravelPass?

No. Once Prepaid TravelPass is on your line, it's available to use until you remove it. Here's how you're charged: You're only charged for the days that you use your device in a TravelPass country. There's no charge when you're in the US. TravelPass stays on your line so you're all set for your next trip.

How do I remove Prepaid TravelPass, so I don't get charged another daily fee?

If you remove TravelPass you will not be able to use your device while roaming. You can remove it in My Verizon: If your previous 24-hour TravelPass session has already expired, use a Wi-Fi connection to disable it to avoid activating another 24-hour session. If you don't want to be charged another daily fee for TravelPass, you can disable TravelPass in My Verizon. If you disable TravelPass, you can still use TravelPass until the end of your 24-hour session. It won't automatically renew if you attempt to use voice, text or data after that. You'll have to re-enable TravelPass if you want to use it again. Alternatively, you can turn off your device before your 24-hour TravelPass expires to avoid additional charges. Good to know: Some apps may continue to use data while they're running in the background. So if your phone is powered on, it may use data even if you aren't actively using your phone. For step-by-step directions, access the Disable Prepaid TravelPass section in My Verizon.

If I use the full 5 GB/day high speed data allowance, can I get more?

Prepaid TravelPass gives you high-speed data for the first 5 GB/day. After that, you have unlimited data at 3G speeds for the remainder of your TravelPass session. To get more high speed data: We send a text message offering you an additional 2 GB of high-speed data to use until your 24-hour TravelPass session expires. The cost is: $5 in Mexico and Canada $10 in all other TravelPass countries To accept, reply SPEED to the text message. Important: Be sure you have sufficient funds in your account to cover the cost of the additional high speed data. If you have insufficient funds we send a text message to add funds. Note: Additional high speed data isn’t available in Andorra, Burundi, Bahrain, Ethiopia, Kiribati, Kosovo, Mauritius, Namibia, Nepal, Pakistan, Sudan, South Sudan, Zimbabwe.

What is Prepaid TravelPass?

Prepaid TravelPass lets you use your prepaid plan's domestic talk, text and data* in 140+countries and destinations outside the US for a set daily fee. Calling within the country you're visiting and back to the US are both included. After the included 5 GB/day high speed data allowance, you get unlimited data at 3G speeds for the remainder of your TravelPass session. You’ll receive a text offering additional high-speed data when you reach your high-speed data allowance. Note: TravelPass isn't available with prepaid data only plans.

How am I charged for Prepaid TravelPass?

You're only charged on days you use your device in a TravelPass country: $6/day in Mexico and Canada. Good to know: Calling, texting and data use in Mexico and Canada are included at no extra cost with our 15 GB, Unlimited or Unlimited Plus prepaid mobile phone plans. $12/day in other TravelPass countries. Good to know: If you travel to 2 countries within a single 24-hour session or have a layover in a different country on your way to your final destination, you're still only charged for the first session. You’re charged a new daily fee and a new TravelPass session starts if you travel to 2 countries that have different TravelPass daily fees (e.g., from a $6/day country to a $12/day country). There's no need to remove TravelPass from your line when you return to the US as you're only charged on days you use your device in a TravelPass country. And there's no charge when you're in the US. Good to know: Some apps may continue to use data while they're running in the background. So if your phone is powered on, it may use data even if you aren't actively using your phone.

How does Prepaid TravelPass work?

You must have enough funds in your prepaid account to cover the Prepaid TravelPass daily fee: A 24-hour TravelPass session starts automatically when you use your device in a Prepaid TravelPass country (e.g., make or answer a phone call, send a text or use data). Your account is debited the $6 or $12 TravelPass daily fee at that time, or you’ll be asked to add funds to your account to cover the daily fee. For TravelPass to work, you must turn on cellular data or data roaming. A TravelPass session can be started by background data, including: App content refreshing (e.g., Weather apps, Fitness Tracker, etc.) Syncing (e.g., with email) Device or app software updates Two hours after the session starts we send you a text letting you know when your 24-hour TravelPass session ends. Using your device after that starts a new session.

How do I add or remove Prepaid TravelPass?

If you're on a compatible device and prepaid plan, TravelPass is already on your line. You can remove TravelPass by visiting: My Verizon app My Verizon website

Which prepaid plans and devices are eligible to get TravelPass?

Most smartphones with HD Voice are compatible with TravelPass. But Prepaid data-only devices aren't compatible with TravelPass. How to check if your plan and device are compatible for Prepaid TravelPass. Visit your Add-ons page in My Verizon. If you don't see TravelPass listed in your available add-ons, you may not be eligible for it. You may need to upgrade your prepaid device and/or switch to an eligible monthly plan in My Verizon.

I'm traveling outside the US. Which countries can I call with Prepaid TravelPass?

With TravelPass you can call within the country you're visiting or call back to the US (including Puerto Rico, US Virgin Islands, Guam and Northern Mariana Islands).

Am I charged for Prepaid TravelPass if I live in a town bordering Canada or Mexico?

You could be charged for Prepaid TravelPass if you are within the US border but inadvertently connect to a Canadian or Mexican border. To avoid the charge, remove Prepaid TravelPass from your line. Note: You can consider getting a prepaid unlimited plan that includes talk, text and data in Mexico and Canada. Learn how to: Manage Prepaid TravelPass in My Verizon website Manage Prepaid TravelPass in the My Verizon app

Can I use Wi-Fi calling with Prepaid TravelPass?

Wi-Fi Calling isn't included with TravelPass. Wi-Fi calling to a country other than the US is charged international long distance rates regardless of whether or not you have an international travel plan. Good to know: The same rates from your international calling plan will apply for making international long distance calls made while you’re outside of the US. If you don't have an international long distance plan, you're charged international long distance pay-as-you-go rates.

Where can I find the Prepaid TravelPass Terms and Conditions?

You can view the Prepaid TravelPass Terms and Conditions on our website.

Por inactividad, tu sesión finalizará en unos 2 minutos. Extiende tu sesión haciendo clic en Aceptar a continuación.

Por inactividad, tu sesión ha expirado. Vuelve a iniciar sesión para continuar.

Asistencia
Planes
Prepaid

Preguntas frecuentes sobre Prepaid TravelPass

Preguntas frecuentes sobre Prepaid TravelPass®

TravelPass prepagado te permite llevar tus llamadas, mensajes de texto y datos a más de 140 países y destinos por un cargo diario fijo Usa estas preguntas frecuentes para descubrir más acerca de TravelPass prepagado.

Para obtener más información acerca de cómo usar tu dispositivo prepagado en viajes internacionales, consulta nuestras Preguntas frecuentes sobre el servicio prepagado para viajes internacionales.

¿Tienes un plan móvil mensual estándar? Visita nuestras Preguntas frecuentes sobre TravelPass para conocer los planes mensuales.

Encuentra más temas en Asistencia adicional.

Información

Administrar

Ampliar todo