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Preguntas frecuentes sobre hotspot móvil

This page answers questions about the Mobile Hotspot feature on smartphones and tablets. If you have questions about a Jetpack® (a device that's only a Mobile Hotspot), visit our Verizon Jetpack FAQs.

About Mobile Hotspot

  1. What is Mobile Hotspot?

    Mobile Hotspot lets you share your Verizon Wireless network connection with other devices, so they can access the internet. Devices can connect to your Mobile Hotspot using Wi-Fi. While devices are connected, you'll be charged for any data they use according to your monthly data plan.

    Many smartphones and tablets have a built-in Mobile Hotspot feature that you can access in Settings or the App menu. The feature may have a different name on your device, like Personal Hotspot (iOS), Internet Sharing (Windows®) or Portable Wi-Fi Hotspot (Google™ Nexus devices), but they do the same thing.

    We also carry Jetpack devices that are strictly mobile hotspots. Visit our Mobile Hotspot shopping page to see which ones are available today or go to our Verizon Jetpack FAQs to learn more.

  2. Will I be charged to use Mobile Hotspot?

    You're charged data usage according to your monthly data allowance whenever a device is connected to your Mobile Hotspot.

    These plans let you use 4G LTE / 5G Nationwide1 Mobile Hotspot on capable devices for no additional monthly charge:

    If you don't have one of the plans listed above, you may be able to add Mobile Hotspot to your plan. Se te cobrará mensualmente por tener la función de hotspot móvil, además de los cargos por uso de datos.

    You can thank someone for sharing their Mobile Hotspot with you by giving them more data. Refer to our Data Gifting FAQs to learn about giving data as a gift.

    15G Nationwide disponible en más de 2,700 ciudades. El acceso a 5G Nationwide requiere un dispositivo compatible con 5G Nationwide, que se conecta automáticamente cuando estás en un área de cobertura 5G. Ve una lista de dispositivos elegibles.
    2This plan is no longer available to add to your account.

  3. How does Mobile Hotspot work on unlimited data plans?

    Go to one of these plan pages to learn about Mobile Hotspot and your plan:

    1This plan is no longer available to add to your account.
    2Includes plan data allowance of high-speed data, then speeds up to 600 Kbps the remainder of the month. Your data experience and functionality of some data apps, such as streaming video or audio, may be impacted.

     

  4. ¿Tengo que descargar Hotspot móvil en mi dispositivo?

    No, Mobile Hotspot comes preinstalled on compatible devices. Depending on your device, it may be in your App menu or Settings. It may also be named something different than Mobile Hotspot, like Personal Hotspot (iOS), Internet Sharing (Windows) or Portable Wi-Fi Hotspot (Google Nexus devices). But these all do the same thing.

    For instructions specific to your device, go to your Device Support page.

  5. Do I have Mobile Hotspot? How do I add Mobile Hotspot to my account?

    Mobile Hotspot is included in many plans, so you don't need to add it to your account.

    Otherwise, go to the Add-ons and apps page in My Verizon. Mobile Hotspot will be listed here if you already have it. If you don’t see it, you can add Mobile Hotspot in My Verizon for capable devices and plans.

    If you have the $65 Prepaid Unlimited plan, you can add the Mobile Hotspot feature for $5/month.*

    *El acceso al hotspot móvil incluye 10 GB de datos 5G Nationwide/4G LTE, luego velocidades de hasta 600 Kbps el resto del mes. Tu experiencia con el uso datos y algunas aplicaciones que funcionan con datos, como el streaming de audio o video, pueden verse afectadas.

  6. Which Verizon wireless devices are compatible with Mobile Hotspot?

    All of our currently available smartphones and basic phones are compatible with Mobile Hotspot. If you have an older device, you can refer to the User Guide on your Device Support page to confirm if Mobile Hotspot is compatible.  

  7. How do I get 5G Ultra Wideband Mobile Hotspot?

    To get Mobile Hotspot access to the 5G Ultra Wideband network, you need:

    • A 5G Ultra Wideband-capable phone
    • To be in a 5G Ultra Wideband coverage area
    • A plan with 5G Ultra Wideband1
      • Start Unlimited, Go Unlimited: Add to your plan for $10/month
      • Play More Unlimited, Do More Unlimited, Get More Unlimited, Beyond Unlimited, Above Unlimited: Included in your plan2
      • $75 Prepaid Unlimited2

    1Unlimited 5G Ultra Wideband: 5G Ultra Wideband-capable device w/in the 5G Ultra Wideband coverage area req'd. Descargas con 5G Ultra Wideband. Dependiendo de la ubicación, las cargas se harán con 5G Ultra Wideband o 4G LTE. Las cargas a través de 4G LTE no contarán para la asignación de datos 4G LTE. For plans with 5G access, a $10/mo charge and credit will appear on your bill.
    25G Ultra Wideband available only in parts of select cities. 5G Ultra Wideband access requires a 5G-capable device inside the 5G Ultra Wideband Coverage Area. Downloads over 5G Ultra Wideband. Dependiendo de la ubicación, las cargas se harán con 5G Ultra Wideband o 4G LTE. When in 5G Nationwide or 4G LTE coverage, Mobile Hotspot access includes 10 GB of 5G Nationwide / 4G LTE data, then speeds up to 600 Kbps the remainder of the month. Tu experiencia con el uso datos y algunas aplicaciones que funcionan con datos, como el streaming de audio o video, pueden verse afectadas.

Usar hotspot móvil

  1. ¿Cuántos dispositivos se pueden conectar a un hotspot móvil a la vez?

    Esto varía según el dispositivo. Some allow up to 10 devices at a time, while others allow a maximum of 5.

    Refer to the User Guide at the top of your Device Support page to see how many devices can be connected to your specific device.

  2. Where does Mobile Hotspot work?

    Mobile Hotspot service is available anywhere you have 4G LTE / 5G Ultra Wideband*, 5G Nationwide** or 3G service. Visit our coverage map for network coverage information.

    *5G Ultra Wideband available only in parts of select cities. 5G Ultra Wideband access requires a 5G-capable device inside the 5G Ultra Wideband Coverage Area. Downloads over 5G Ultra Wideband. Dependiendo de la ubicación, las cargas se harán con 5G Ultra Wideband o 4G LTE.

    **5G Nationwide disponible en más de 2,700 ciudades. El acceso a 5G Nationwide requiere un dispositivo compatible con 5G Nationwide, que se conecta automáticamente cuando estás dentro del área de cobertura 5G. Ve una lista de dispositivos elegibles.

  3. Can I use Mobile Hotspot while I'm traveling abroad?

    Yes, you can use Mobile Hotspot while traveling outside the US if you have a connection to our 4G LTE network. (5G Ultra Wideband* and 5G Nationwide** are only available inside the U.S.)

    Data charges apply according to your international travel plan or roaming rates.

    *5G Ultra Wideband available only in parts of select cities. 5G Ultra Wideband access requires a 5G-capable device inside the 5G Ultra Wideband Coverage Area. Downloads over 5G Ultra Wideband. Dependiendo de la ubicación, las cargas se harán con 5G Ultra Wideband o 4G LTE.

    **5G Nationwide disponible en más de 2,700 ciudades. El acceso a 5G Nationwide requiere un dispositivo compatible con 5G Nationwide, que se conecta automáticamente cuando estás dentro del área de cobertura 5G. La mayoría de los dispositivos fabricados en 2020 requieren que el cliente descargue una actualización de software que ofrece la capacidad 5G Nationwide. Las actualizaciones de software comenzarán a extenderse a los dispositivos compatibles en las semanas y meses posteriores al anuncio de 5G Nationwide el 10/13/20. Ve una lista de dispositivos elegibles.

  4. ¿Cómo uso Hotspot móvil en mi dispositivo?

    On most devices, you can turn your Mobile Hospot on in your Settings.

    For instructions, visit the Mobile Hotspot section of the Device Support page for your device.

    iOS: Refer to the Share your Internet connection with Personal Hotspot article on Apple's website.

    Note: On Windows devices, Mobile Hotspot is named Internet Sharing.

  5. ¿Cómo conecto un dispositivo a mi hotspot móvil?

    You connect to Mobile Hotspot the same way you'd connect to any Wi-Fi network:

    1. Open your Wi-Fi settings on the device you want to connect to Mobile Hotspot, and scan for available networks. Your Mobile Hotspot name (SSID) should appear in the list.
    2. In the list of available Wi-Fi networks, select the name of the Mobile Hotspot.
    3. If requested, enter the Mobile Hotspot password.
    4. Tap Join or Connect.

    Has conectado un dispositivo a tu hotspot móvil correctamente.

  6. Can I set Mobile Hotspot to automatically turn off in case I forget to turn it off?

    Sí, puedes configurar el hotspot móvil para que se desactive automáticamente en algunos dispositivos:

    • Android™ - Power Mode
    • BlackBerry® - Auto Shutoff Timer
    • iOS - Automatically shuts off when the hotspot is inactive

    Nota: Es posible que algunos dispositivos no permanezcan inactivos el tiempo suficiente para que esta función se active porque las aplicaciones, actualizaciones y más a menudo se ejecutan en segundo plano.

     

  7. What is the Hide SSID option in my Mobile Hotspot settings?

    The SSID is the unique name of your Mobile Hotspot that people see when scanning for available Wi-Fi networks. Cuando se activa la opción Hide SSID, tu hotspot móvil no puede ser visto por dispositivos Wi-Fi cercanos.

  8. I'm having trouble using Mobile Hotspot. ¿Qué debería hacer?

    Our Troubleshooting Assistant may be able to help you:

    1. Go to the Troubleshooting Assistant.
    2. Selecciona tu dispositivo.
    3. Sign in with your My Verizon credentials or click Get Started.
    4. Hover over Data Internet and Connectivity.
    5. Select the issue you need help with.
    6. Follow the steps presented to resolve your Mobile Hotspot issue.

  9. Windows es una marca comercial registrada de Microsoft Corporation en los Estados Unidos y otros países. Nexus and other marks are trademarks of Google Inc. iOS is a trademark or registered trademark of Cisco in the US and other countries and is used under license. Android is a trademark of Google, Inc. BlackBerry® and related trademarks, names and logos are the property of BlackBerry Limited and are registered and/or used in the US and countries around the world.

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