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Preguntas frecuentes sobre hotspot móvil

This page answers questions about the Mobile Hotspot feature on smartphones and tablets. If you have questions about a Jetpack® (a device that's only a Mobile Hotspot), visit our Verizon Jetpack FAQs.

Información general

  1. What is Mobile Hotspot?

    Mobile Hotspot lets you share your Verizon Wireless network connection with other devices, so they can access the internet. Devices can connect to your Mobile Hotspot using Wi-Fi. While devices are connected, you'll be charged for any data they use according to your monthly data plan.

    Many smartphones and tablets have a built-in Mobile Hotspot feature that you can access in Settings or the App menu. The feature may have a different name on your device, like Personal Hotspot (iOS), Internet Sharing (Windows®) or Portable Wi-Fi Hotspot (Google™ Nexus devices), but they do the same thing.

    We also carry Jetpack devices that are strictly mobile hotspots. Visit our Mobile Hotspot shopping page to see which ones are available today or go to our Verizon Jetpack FAQs to learn more.

  2. Will I be charged to use Mobile Hotspot?

    You're charged data usage according to your monthly data allowance whenever a device is connected to your Mobile Hotspot.

    These plans let you use 4G LTE Mobile Hotspot on capable devices for no additional monthly charge:

    If you don't have one of the plans listed above, you may be able to add Mobile Hotspot to your standard plan (not available on prepaid). You'll be charged monthly to have the Mobile Hotspot feature, in addition to data usage charges.

    You can thank someone for sharing their Mobile Hotspot with you by giving them more data. Refer to our Data Gifting FAQs to learn about giving data as a gift.

    *Este plan ya no está disponible para agregar a tu cuenta.

    **Includes 10 GB of high-speed data, then speeds up to 600 Kbps the remainder of the month. Your data experience and functionality of some data apps, such as streaming video or audio, may be impacted.

  3. How does Mobile Hotspot work on unlimited data plans?

    Visit any of our unlimited data plan pages to learn about Mobile Hotspot and your plan:

    Note: If you have the $65 Prepaid Unlimited plan, you can add Mobile Hotspot** for a set monthly fee in My Verizon. The $75 Prepaid Unlimited* plan includes Mobile Hotspot with speeds up to 600 kbps. Mobile Hotspot isn't available on the prepaid $35 Monthly, $70 Prepaid Unlimited* and $80 Prepaid Unlimited* plans.

    *Este plan ya no está disponible para agregar a tu cuenta.
    **Includes 10 GB of high-speed data, then speeds up to 600 Kbps the remainder of the month. Your data experience and functionality of some data apps, such as streaming video or audio, may be impacted.

  4. ¿Tengo que descargar Hotspot móvil en mi dispositivo?

    No, Mobile Hotspot comes preinstalled on compatible devices. Depending on your device, it may be in your App menu or Settings. It may also be named something different than Mobile Hotspot, like Personal Hotspot (iOS), Internet Sharing (Windows) or Portable Wi-Fi Hotspot (Google Nexus devices). But these all do the same thing.

    For instructions specific to your device, visit the Device Support page. Find your device, choose interactive simulator, then tutorials for instructions to use Mobile Hotspot.

  5. How do I check if I have Mobile Hotspot on my account?

    Mobile Hotspot is included in many plans, so you don't need to add it to your account.

    Otherwise, go to the Add-ons and apps page in My Verizon. Mobile Hotspot will be listed here if you already have it. If you don’t see it, you can add Mobile Hotspot in My Verizon for capable devices and plans.

  6. How do I add Mobile Hotspot to my account?

    If Mobile Hotspot isn't included in your plan, you can add it to your account online anytime on the Add-ons and apps page in My Verizon.

    Prepaid plans: If Mobile Hotspot isn't already included in your plan, you can't add it.

  7. ¿Cuáles son los dispositivos de Verizon Wireless que son compatibles con Hotspot móvil?

    All of our currently available smartphones and basic phones are compatible with Mobile Hotspot. If you have an older device, you can refer to the User Guide on your Device Support page to confirm if Mobile Hotspot is compatible.  

  8. How do I get 5G Mobile Hotspot?

    You need a 5G-capable phone and to be in a 5G coverage area to get mobile hotspot access to the 5G Ultra Wideband network. Access to our 5G network is available to those on our unlimited mix and match data plans. Tú obtendrás:

    • 5G unlimited domestic data
    • 4k HD streaming*
    • 5G unlimited Mobile Hotspot

    Plans that give 5G network access**:

    • Start Unlimited, Go Unlimited: Add to your plan for $10/month
    • Play More Unlimited, Do More Unlimited, Get More Unlimited, Beyond Unlimited, Above Unlimited: Included in your plan**

    The option to choose 5G network access displays when you choose a 5G device.


    *Requires a 4k HD-capable device.
    **Unlimited 5G Ultra Wideband: 5G-capable device w/in the 5G coverage area req'd. Descargas en la banda ultra ancha 5G; cargas inicialmente en 4G LTE pero no contarán para el plan de datos 4G LTE. Para planes con acceso 5G, tu factura reflejará un cargo de $10 al mes y un crédito. La banda ultra ancha 5G está disponible solo en algunos lugares de ciertas ciudades.

Usar hotspot móvil

  1. ¿Cuántos dispositivos se pueden conectar a un hotspot móvil a la vez?

    Esto varía según el dispositivo. Some allow up to 10 devices at a time, while others allow a maximum of 5.

    Refer to the User Guide at the top of your Device Support page to see how many devices can be connected to your specific device.

  2. Where does Mobile Hotspot work?

    Mobile Hotspot service is available anywhere you have 4G LTE or 3G service. Refer to our Coverage Locator to confirm there's service in your area.

  3. Can I use Mobile Hotspot while I'm traveling abroad?

    Yes, you can use Mobile Hotspot while traveling outside the US if you have a connection to our 4G LTE network.

    Data charges apply according to your international travel plan or roaming rates.

  4. ¿Cómo uso Hotspot móvil en mi dispositivo?

    For instructions, visit the Mobile Hotspot section of the Device Support page for your device. Or on the Device Support page, refer to the interactive simulator, then tutorials for instructions to use Mobile Hotspot.

    iOS: Refer to the Share your Internet connection with Personal Hotspot article on Apple's website.

  5. En dispositivos iOS, ¿como se denomina al hotspot móvil y cómo se usa?

    En dispositivos iOS compatibles, recibe el nombre de Hotspot personal.

    Refer to the Share your Internet connection with Personal Hotspot article on Apple's website to learn how to use it.

  6. En dispositivos Windows, ¿cómo se llama al hotspot móvil y en dónde está?

    En dispositivos Windows, recibe el nombre de internet compartido y se encuentra en Configuración.


    For instructions specific to your device, visit the Device Support page. Find your device, choose interactive simulator, then tutorials for instructions to use Mobile Hotspot.

  7. ¿Cómo conecto un dispositivo a mi hotspot móvil?

    You connect to Mobile Hotspot the same way you'd connect to any Wi-Fi network:

    1. Open your Wi-Fi settings on the device you want to connect to Mobile Hotspot, and scan for available networks. Your Mobile Hotspot name (SSID) should appear in the list.
    2. In the list of available Wi-Fi networks, select the name of the Mobile Hotspot.
    3. If requested, enter the Mobile Hotspot password.
    4. Tap Join or Connect.

    Has conectado un dispositivo a tu hotspot móvil correctamente.

  8. Can I set Mobile Hotspot to automatically turn off in case I forget to turn it off?

    Sí, puedes configurar el hotspot móvil para que se desactive automáticamente en algunos dispositivos:

    • Android™ - Power Mode
    • BlackBerry® - Auto Shutoff Timer
    • iOS - Automatically shuts off when the hotspot is inactive

    Nota: Es posible que algunos dispositivos no permanezcan inactivos el tiempo suficiente para que esta función se active porque las aplicaciones, actualizaciones y más a menudo se ejecutan en segundo plano.

     

  9. What is the Hide SSID option in my Mobile Hotspot settings?

    The SSID is the unique name of your Mobile Hotspot that people see when scanning for available Wi-Fi networks. Cuando se activa la opción Hide SSID, tu hotspot móvil no puede ser visto por dispositivos Wi-Fi cercanos.

  10. I'm having trouble using Mobile Hotspot. ¿Qué debería hacer?

    Our Troubleshooting Assistant may be able to help you:

    1. Go to the Troubleshooting Assistant.
    2. Selecciona tu dispositivo.
    3. Sign in with your My Verizon credentials or click Get Started.
    4. Hover over Data Internet and Connectivity.
    5. Select the issue you need help with.
    6. Follow the steps presented to resolve your Mobile Hotspot issue.

  11. Windows es una marca comercial registrada de Microsoft Corporation en los Estados Unidos y otros países. Nexus and other marks are trademarks of Google Inc. iOS is a trademark or registered trademark of Cisco in the US and other countries and is used under license. Android is a trademark of Google, Inc. BlackBerry® and related trademarks, names and logos are the property of BlackBerry Limited and are registered and/or used in the US and countries around the world.