Other Equipment
As technology changes, we upgrade our routers. Some customers use routers that we no longer support. If you are currently using one of our legacy routers, see information below to learn how to setup and install or resolve issues.
User Guides
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Fios Legacy routers
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Verizon 9100EM or 9100VM
Actiontec RI408 Wired
D-Link VDI-624 Wireless
D-Link VDI-604 Wired
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High Speed Internet Legacy routers
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Actiontec
GT704WG
Westell VersaLink™ 327W
Actiontec GT701C
VersaLink 7500
Verizon One™
Linksys® BEFW11S4
To identify what version of the router you own,
turn your router over and look for the label that
includes the serial number and MAC address.
Directly under the word "Linksys at the top of
the label is the Model No. field. It should say
"BEFW11S4 ver. X" where "X" is the version
number of your router.
Frequently asked questions
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What do the router status lights indicate?
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The color of your router status light may help troubleshoot connection issues. Refer to the user guide of your router for specific details on what the color of the router status lights indicate.
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Where do I locate my Wi-Fi name and password?
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Check the label on your wireless router for the default Wi-Fi network name and password. This only applies to wireless routers.
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Where do I find my router username and password?
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Check the label on your router for the default username and password. If you changed your router password and have forgotten it, you may have to reset your router to the factory defaults.
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How do I reset my router to the factory default settings?
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If you have your current router username and password, you can log in to your router to restore factory defaults.
To log in to the router, open a web browser and enter http://192.168.1.1 in the address field.
You can also use the reset button on the router to Reset Router to Factory Default Settings.
Retired Equipment
Equipment that has been designated by us as “Retired” identifies a device that originally may have been provided by Verizon but you now own the equipment and are not required to return the equipment to Verizon and are no longer subject to Unreturned Equipment Charges. We may attempt to troubleshoot any problems you have with the equipment or the service but we cannot guarantee that our efforts will be successful.
Verizon MI424WR rev G Router
Verizon 9100VM Router
Actiontec MI424WR Router
Verizon MI424WR Router
D-Link DI-604 Router
Actiontec RI408 Router
Returns
Retired equipment does not need to be returned to Verizon. Go Green! Recycle retired equipment. Visit recyclenation.com for electronic equipment recycle centers in your area.
Ready for an upgrade?
We want you to have the best experience possible. If you have an older model router, it may be time for an upgrade. Newer model routers will provide a stronger wireless signal, faster in-home Wi-Fi, and rock solid WPA2 security. Some models include advanced features like Parental Controls, Guest Wi-Fi and remote management with the MyFios app.
To upgrade or for more information, log into your account.
