Verizon Whole-Home Wi-Fi with Fios Home Internet FAQs

Verizon Whole-Home Wi-Fi* includes 2 features that can help improve Wi-Fi coverage in your home:

• Wi-Fi Health Check in the My Verizon app, to optimize your Wi-Fi network.
• An optional Wi-Fi Extender for better signal strength in hard-to-reach places.
  • Whole-Home Wi-Fi Plus includes up to 3 Wi-Fi Extenders.

Whole-Home Wi-Fi and Whole-Home Wi-Fi Plus are available with Fios Home Internet plans.

Whole-Home Wi-Fi is included at no additional cost with our 1 Gig plan and our 2 Gig plan.* 

If you have other Fios Home Internet plans you can add Whole-Home Wi-Fi to your plan for $10/month or Whole Home Wi-Fi Plus for $15/month. These charges include the rental of a Fios Router.

*If you had our 2 Gig plan before 6/26/24, Whole-Home Wi-Fi Plus stays included as long as you keep that plan.

If Whole Home Wi-Fi is included with your plan, a Wi-Fi Extender, at no cost, is provided on an as needed basis:

• We run a Home Wi-Fi Health Check 30 days after setting up your Fios service and every 30 days after to check if a Wi-Fi Extender is needed. 
• If our analysis shows any performance issues  (e.g., limited device signal strength) we notify you and send a Wi-Fi Extender at no cost.
  

Good to know: If you’re experiencing internet issues, you can request a Wi-Fi Extender regardless of the results of our analysis. Make your request through Customer Service.

If you buy Verizon Whole-Home Wi-Fi or Whole-Home Wi-Fi Plus as an add-on to your plan we send you a Wi-Fi Extender at no cost at the time of purchase, regardless of Home Wi-Fi Health Check results. 

Home Wi-Fi Health Checkstays available through:

• My Verizon
• Customer Service
• A Verizon Fios service technician when at your location.

The Home Wi-Fi Health Check monitors the performance of your Wi-Fi to ensure you are receiving optimal performance and coverage. It checks the strength of the Wi-Fi connection between your router and connected devices, and indicates if an extender is recommended.

The Home Wi-Fi Health Check is offered with privacy and security by design and only analyzes devices that you’ve connected to your home router.  It will not access or analyze device internet activity.

If Whole-Home Wi-Fi included with your plan:

• Verizon will automatically run a Home Wi-Fi Health Check every 30 days. If our analysis discovers any issues, we will notify you via email to confirm our finding and shipment of a Fios Extender.
  • You must agree to receive the extender before we ship it out to you.
• You can also test your own Wi-Fi network performance any time. If an issue is discovered, you can request a Fios Extender be shipped to you at no cost. To test your home’s Wi-Fi performance, access the Wi-Fi Health Check:
  • My Verizon - Select Account > Home > Internet,  then scroll down to Wi-Fi Health Check.
  • Contact Customer Service 1.800.VERIZON (1.800.837.4966)
    
    

Verizon owns all the equipment sent to you as part of the Verizon Whole-Home Wi-Fi Service, and allows you to use the Fios Router and Fios Extender as long as you subscribe to Verizon Whole-Home Wi-Fi and/or Verizon Fios Home Internet plans.

Important: If you cancel your Verizon Whole-Home Wi-Fi subscription and/or your Verizon Fios Home Internet plan you will be required to return all Verizon Router and Fios Extender equipment within 30 days, as instructed by Verizon, or you will be charged for the equipment.

If you have Verizon Whole-Home Wi-Fi and make no changes to your service when you move to a new home, you simply bring your existing equipment with you. Once your Fios service is set up in your new home, if you have chosen a plan that qualifies you for Verizon Whole-Home Wi-Fi included, our in-home Wi-Fi analysis will automatically run again in 30 days. 

No. At this time, the Verizon Whole-Home Wi-Fi service is available only for our consumer customers.

Our Fios Extenders are easy to set up, so we ship them as a self-install kit to eligible customers. Each kit comes with step by step instructions explaining how to set up your extender and where to place it in your home. If you would rather have a FIos Technician install your extender, installation fees may apply. 

If you have Verizon Whole-Home Wi-Fi included in your plan and change to a plan that doesn’t  include Verizon Whole-Home Wi-Fi, you will be billed for the service unless you contact Customer Service to have the service removed from your account.

If you are paying for Verizon Whole-Home Wi-Fi service and upgrade your plan to one that includes it, you no longer will be charged for Verizon Whole-Home Wi-Fi.

You may cancel your Verizon Whole-Home Wi-Fi service at any time, without penalty by contacting our  Customer Service team. Upon cancellation, you will be required to return your Fios Extender within 30 days, as instructed by Verizon, or you will be charged for the equipment.

Verizon Whole-Home Wi-Fi includes up to one Fios Extender at no additional cost. If our analysis, or you, determine you require additional extenders, you may rent or purchase them at the current rental or full retail rate.

Verizon Whole-Home Wi-Fi Plus includes up to 3 Fios Extenders at no additional cost.