Verizon Whole-Home Wi-Fi FAQs

Verizon Whole-Home Wi-Fi is available to customers who subscribe to our New Mix & Match Fios Internet plans.

Customers who subscribe to our New Mix and Match Fios Gigabit Internet plan will receive Verizon Whole-Home Wi-Fi included at no additional cost with their service. 

Customers on other New Mix and Match Internet Plans can purchase Verizon Whole-Home Wi-Fi for a cost of $20/mo. in addition to the cost of their internet plan. The $20/mo. cost includes the rental of a Fios Router, a $15 value.

A Wi-Fi Extender, at no cost, is provided on an as needed basis to Gigabit Connection customers who receive Verizon Whole-Home Wi-Fi included as part of their plan. Analizaremos el estado del Wi-Fi residencial 30 días después de configurar tu servicio Fios y cada 30 días, a partir de ese día, para determinar si es necesario un extensor Wi-Fi. If our analysis shows any performance issues, such as limited device signal strength, we will notify and send the customer a Wi-Fi Extender at no cost. If the customer is experiencing internet issues, they can request a Wi-Fi Extender (via My Fios app, My Verizon Online, or by contacting our customer support team) regardless of the results of our analysis.

Customers who purchase Verizon Whole-Home Wi-Fi as an add-on service to their plan will be sent a Wi-Fi Extender at no cost at the time of purchase, regardless of current Home Wi-Fi Health Check results. However, Home Wi-Fi Health Check will remain available to customers via the My Fios app, My Verizon Online, through our contacting our customer support team, or by a Verizon Fios Technician if they’re on customers’ premises.  

El análisis del estado del Wi-Fi residencial controla el rendimiento de tu Wi-Fi para garantizar que recibas un rendimiento y una cobertura óptimos. Verifica la intensidad de la conexión Wi-Fi entre el enrutador y los dispositivos conectados, e indica si es recomendable un extensor. The Home Wi-Fi Health Check is offered with privacy and security by design and only analyzes devices that you've connected to your home router. It will not access or analyze device internet activity.

When you choose a plan that qualifies you for Verizon Whole-Home Wi-Fi included Verizon will automatically run a Home Wi-Fi Health Check every 30 days. If our analysis discovers any issues, we will notify you via email to confirm our finding and shipment of a Fios Extender. You must agree to receive the extender before we ship it out to you.

If you wish to test your own Wi-Fi network performance, you can do so at any time. To test your home's Wi-Fi performance, you can access the Wi-Fi Health Check three ways:

1. My Fios App (open the app, select “Internet”, then scroll down to “Wi-Fi Health Check”)
2. Mi Verizon por Internet
   
3. Contact our customer support team at 1.800.VERIZON (1.800.837.4966)

If you have Verizon Whole-Home Wi-Fi included in your plan and an issue is discovered, you can request a Fios Extender be shipped to you at no cost.

Verizon owns all the equipment sent to you as part of the Verizon Whole-Home Wi-Fi Service, and allows you to use the Fios Router and Fios Extender as long as you subscribe to Verizon Whole-Home Wi-Fi and/or Verizon Fios Mix & Match Home Internet plans. If you cancel your Verizon Whole-Home Wi-Fi subscription and/or your Verizon Fios Mix & Match Home Internet plan you will be required to return all Verizon Router and Fios Extender equipment within 30 days, as instructed by Verizon, or you will be charged for the equipment.

If you have Verizon Whole-Home Wi-Fi and wish to make no changes to your service when you move to a new home, you simply bring your existing equipment with you. Once your Fios service is set up in your new home, if you have chosen a plan that qualifies you for Verizon Whole-Home Wi-Fi included, our in-home Wi-Fi analysis will automatically run again in 30 days, or you can choose to run your own test via the My Fios App, My Fios Online, or by contacting our customer support team.

At this time, the Verizon Whole-Home Wi-Fi service is available only for our consumer customers who subscribe to our New Mix & Match Fios Home Internet plans. 

Our Fios Extenders are easy to set up, so we ship them as a self-install kit to eligible customers. Each kit comes with step by step instructions explaining how to set up your extender and where to place it in your home. If you would rather have a FIos Technician install your extender, installation fees may apply.

If you have Verizon Whole-Home Wi-Fi included in your plan and downgrade service to a plan that does not include Verizon Whole-Home Wi-Fi on us, you will be billed for the service unless you contact our customer support team to have the service removed from your account. 

If you are currently paying for Verizon Whole-Home Wi-Fi service, but upgrade your plan to one that includes it, you no longer will be charged for Verizon Whole-Home Wi-Fi.

You may cancel your Verizon Whole-Home Wi-Fi service at any time, without penalty by contacting our Customer Support team. Upon cancellation, you will be required to return your Fios Extender within 30 days, as instructed by Verizon, or you will be charged for the equipment.

Verizon Whole-Home Wi-Fi includes up to one Fios Extender at no additional cost. If our analysis, or you, determine you require additional extenders, you may rent or purchase them at the current rental or full retail rate.