5G y LTE Home Internet - Preguntas frecuentes acerca de Whole-Home Wi-Fi

Whole-Home Wi-Fi de Verizon incluye 2 funciones que te ayudan a mejorar la cobertura del Wi-Fi en tu casa:

• Análisis del estado del dispositivo Wi-Fi en My Verizon app para optimizar tu red Wi-Fi.
• Un extensor de Wi-Fi* opcional para tener una señal más potente en lugares de difícil acceso.

*Si cancelas el servicio o te cambias a un plan que no incluye Whole-Home Wi-Fi, debes devolver el extensor de Wi-Fi de Verizon, o deberás pagar un cargo de $175 por equipo no devuelto.

Verizon Whole-Home Wi-Fi is included* with our new 5G Home Plus and LTE Home Plus plans, beginning 11/9/23.

If you have Fios Home Internet, visit our Fios Whole-Home Wi-Fi FAQs.

*No se aplica a los planes Home Internet Plus inscritos antes del 11.9.23.

The Wi-Fi Health Check tool in My Verizon app helps you monitor Wi-Fi performance:

• Check the strength of the Wi-Fi connection between the router and connected devices.
• Determine if your home network would benefit from a Wi-Fi extender. (Requires 5 days of home internet use/history).

Note: This tool analyzes network performance, not internet activity.

To access your Whole-Home Wi-Fi features:

• In the My Verizon app, use the Wi-Fi Health Check tool.
• Add a Verizon Wi-Fi extender** (optional) to your home network.

*No se aplica a los planes Home Internet Plus inscritos antes del 11.9.23.
**Si cancelas el servicio o te cambias a un plan que no incluye Whole-Home Wi-Fi, debes devolver el extensor de Wi-Fi de Verizon, o deberás pagar un cargo de $175 por equipo no devuelto.

There are 3 different ways you can get the (optional) Wi-Fi extender*:

1. After you activate service*, follow the link in our welcome email and place an order.
2. We remotely monitor our routers' Wi-Fi performance. If we find that an extender will help, we'll email you a link to get one. Please allow about 30 days.
3. If at any time you believe an extender would improve your Wi-Fi network, sign in to My Verizon to request an extender.

If you have Fios Home Internet, visit our Fios Whole-Home Wi-Fi FAQs.

*After you activate an eligible 5G Home Plus or LTE Home Plus plan. No se aplica a los planes Home Internet Plus inscritos antes del 11.9.23.

Visit our self-setup instructions* for the Wi-Fi Extender.

After you set up the extender, you can use Wi-Fi Health Check to optimize your Wi-Fi connections.

*Router models vary. Check compatibility. If necessary, update router firmware.

Whole-Home Wi-Fi is automatically removed from your account if you either:

• Cancel your 5G Home Plus plan or LTE Home Plus plan.
• Change to a home internet plan that doesn't include Whole-Home Wi-Fi.

Important: If Whole-Home Wi-Fi is removed from your account for any reason, you must return the Verizon-owned Wi-Fi extender (model CE1000A) or you'll be charged a $175 unreturned equipment fee.

Here's how you can get help with Verizon Whole-Home Wi-Fi:

• Router help - Identify which 5G Home Internet router you have. Then choose the router on our Device Troubleshooting page. Follow the prompts for help with your issue.
• Extender (model CE1000A) help: start at the support page for the router.
• Learn how to use Wi-Fi Health Check in the My Verizon app.
• Learn how to use Wi-Fi Signal Analyzer in the My Verizon app.