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5G Home & LTE Home equipment return FAQs

Q: What are the charges if I don't return the LTE Home Internet equipment?

LTE Home has no annual contract and we don't charge a disconnection fee. However, if you don't return the Verizon-owned equipment you may be charged. Unreturned LTE Home equipment charges Equipment type Unreturned/damaged charge Verizon Internet Gateway (ASK-NCQ1338) $0 (No need to return since you own it) Verizon Internet Gateway (WNC-CR200A) $300 Verizon Internet Gateway (ASK-NCQ1338FA, ARC-XCI55AX) $240 Verizon Wi-Fi Extender (CE1000A) $175 Learn about condition and timeframe requirements for returns. Important: If you return the Verizon-owned equipment but don't cancel your LTE Home Internet service, you will continue to be charged your monthly service fee.

Q: What are the charges if I don't return the 5G Home Internet equipment?

5G Home has no annual contract and we don't charge a disconnection fee. However, if you don't return the Verizon-owned equipment you may be charged. Unreturned 5G Home equipment charges Equipment type Unreturned/damaged charge Verizon Internet Gateway (ASK-NCM1100) $300 Verizon 5G Internet Gateway (LVSKIHP) $300 Verizon Receiver (LV65) $300 Verizon Internet Gateway (WNC-CR200A) $300 Verizon Internet Gateway (ASK-NCQ1338, CLNRASKNCQ1338) $0 (no need to return since you own it) Verizon Internet Gateway (ARC-XCI55AX, ASK-NCQ1338FA) $240 5G Home Router (LVR1/LVSKR1) - additional router for 5G Internet Gateway outdoor installation. Also used with 5G Home Indoor receiver. $0 (no need to return) Verizon Router (CR1000A) - used with the Verizon Receiver. $200 Verizon Wi-Fi Extender (CE1000A) $175 Learn about condition and timeframe requirements for returns. Important: If you return the Verizon-owned equipment but don't cancel your 5G Home Internet service, you will continue to be charged your monthly service fee.

Q: How do I return Verizon Home Internet equipment?

To return Verizon Home Internet equipment: You must contact us to start the return process. We'll let you know which UPS stores are near your address so you can drop off your return. Or you can use the UPS find a store tool. The UPS Store scans the equipment's serial numbers, packages and ships the returned equipment. Be sure to keep the return receipt for your records. We'll send you an email confirmation of your return. If there is an issue with your return, contact us. Important: If you return the Verizon-owned equipment but don't cancel your home internet service, you'll still be charged for the service. Learn how to cancel your 5G Home service or cancel your LTE Home service. Verizon stores don't accept Verizon Home Internet equipment returns for lines already canceled. Visit the Verizon Home Internet (Wireless) Terms of Service for more information and equipment condition requirements.

Learn about returning Verizon-owned 5G Home or LTE Home Internet equipment when you:

Are getting replacement equipment due to an address change
Have disconnected your service

Looking for Fios Home Internet return information? Visit our Verizon Fios equipment return page.

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How do I return Verizon Home Internet equipment?

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Equipment type	Unreturned/damaged charge
Verizon Internet Gateway (ASK-NCQ1338)	$0 (No need to return since you own it)
Verizon Internet Gateway (WNC-CR200A)	$300
Verizon Internet Gateway (ASK-NCQ1338FA, ARC-XCI55AX)	$240
Verizon Wi-Fi Extender (CE1000A)	$175

Equipment type	Unreturned/damaged charge
Verizon Internet Gateway (ASK-NCM1100)	$300
Verizon 5G Internet Gateway (LVSKIHP)	$300
Verizon Receiver (LV65)	$300
Verizon Internet Gateway (WNC-CR200A)	$300
Verizon Internet Gateway (ASK-NCQ1338, CLNRASKNCQ1338)	$0 (no need to return since you own it)
Verizon Internet Gateway (ARC-XCI55AX, ASK-NCQ1338FA)	$240
5G Home Router (LVR1/LVSKR1) - additional router for 5G Internet Gateway outdoor installation. Also used with 5G Home Indoor receiver.	$0 (no need to return)
Verizon Router (CR1000A) - used with the Verizon Receiver.	$200
Verizon Wi-Fi Extender (CE1000A)	$175

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5G Home & LTE Home equipment return FAQs

How do I return Verizon Home Internet equipment?

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