What types of services can I block in My Verizon?

From the My Verizon Blocks page, you can prevent devices on your account from being able to purchase and/or use certain types of calling, messaging and purchasing services. You can: Block calls & messages: Prevent a device from getting unwanted calls and texts from a specific number.* Block services: Turn on or off options to prevent in-app purchases, set preferences for blocking incoming and outgoing picture and video messages, and control Video Calling use on your device. Keep in mind: Only the Account Owner or Account Manager can block or unblock these services. Learn more about account access roles. *If you have Verizon Family, this option may not be available in My Verizon. Instead you can use the Verizon Family app to block up to 20 numbers for yourself and enrolled dependents.

Why would I want to block a service?

Some services let you make purchases that are charged to your account. Others use the data allowance included with your plan. You can avoid overage charges by blocking users on your account from using these services. Worried about data overages? Get the unlimited experience that fits your needs on the network you want. Learn more about Unlimited plans.

What are my options for blocking spam calls?

Here are some options to block specific numbers or prevent spammers and robocallers from reaching you: My Verizon - Block numbers (up to 5), messages, purchases and additional services. Call Filter - Block all spam and robocalls. Learn more on our Call Filter page. Verizon Family - Block numbers, texts, and inappropriate apps/websites for enrolled dependents. Good to know - If you have Verizon Family, you must use that to block calls and messages and not My Verizon.

How do I block services in My Verizon?

You can block messaging and services on the Blocks page in My Verizon if you're on a standard monthly mobile phone plan. For step-by-step instructions, visit our How to steps. Keep in mind: Only the Account Owner or Account Manager can block or unblock any of these services. Learn more about account access roles.

If I change my mobile number will that stop unwanted spam calls permanently?

No. Changing your number only stops spam calls temporarily. Instead you can: Block calls and messages from up to 5 phone numbers for free for up to 90 days in My Verizon. Account owners and account managers can choose to block numbers on all lines.* Block unwanted spam calls with Call Filter. Permanently block up to 20 phone numbers, including restricted, unavailable and private numbers with Verizon Family. *If you have Verizon Family, this option may not be available in My Verizon. Instead you can use the Verizon Family app to block up to 20 numbers for yourself and enrolled dependents.

How do I remove a calling or texting block?

You can remove a calling or texting block on the Blocks page in My Verizon. For step-by-step instructions, visit our How to steps. Keep in mind: Account Owners and Account Managers can choose to block and unblock a phone number on all lines of their account.

How do I unblock a service?

You can unblock a service on the Blocks page in My Verizon.* For step-by-step instructions, visit our How to steps. Keep in mind: Only the Account Owner and Account Managers can choose to block and unblock any of these services. Learn more about account access roles. *If you have Verizon Family, this option may not be available in My Verizon. Instead you can use the Verizon Family app to block up to 20 numbers for yourself and enrolled dependents.

When I block a service in My Verizon, how soon will the block go into effect?

Your service block goes into effect immediately.

How do I block inappropriate websites?

You can set up pre-defined content filters using Verizon Family. Learn more by visiting Verizon Family FAQs.

What should I do if I receive a spam text message?

Spam is an unsolicited commercial advertisement or any message that links to a virus or malicious software. Don't respond to the phone number or open any links in the message. Doing so may compromise your personal information and/or your mobile device. If the message is still on your device, report the unwanted message: Do not open any links. Forward the spam text message to short code 7726. Once received, we'll send you a text message asking for the "From" address. Reply to us with the "From" address of the unwanted message listed in the body of your text message. You receive a free "Thank you" text message to verify receipt. We then investigate the spam text. Keep in mind: You won't receive any further updates once you've received the final "Thank You" text message. There are no charges for messages sent to or received from 7726.

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