Question 1

What's Digital Secure?

Accepted Answer

Digital Secure is a suite of security features for your mobile devices and computers to keep you protected at home or on-the-go.

Question 2

What is the Verizon Protect app?

Accepted Answer

The Verizon Protect app provides access to managing your Digital Secure and Identity Secure features. When you enroll in both, you can safeguard your internet connection and personal data with anti-virus, anti-malware and identity theft protection.

Question 3

What can I do with Digital Secure?

Accepted Answer

You can: Sidestep risky sites and links when browsing and scan your device or network for a safer online connection (with no-cost, basic protection) Add premium tools for advanced protection including identity restoration , multiple device antivirus scans, and VPN encryption. Digital Secure feature options and benefits: Basic: Safe Browsing (Windows/Mac) protects against unsafe websites that might put your personal information at risk when surfing, shopping, and socializing online on your Windows/Mac device. Scans your device and Wi-Fi for threats (Android only). Checks if your device's software is up to date. Checks if your device's software is up to date (iOS only). Premium - includes everything in the basic version, plus: Protect More Devices: Digital Secure on your desktop helps protect against malware, ransomware and viruses on Windows / Mac devices. Secure VPN: Provides a secure connection over Wi-Fi to keep your location and personal information data and online activities private. Dark Web Monitoring: Searches the Dark Web and notifies you if the personal info you selected to have monitored is being shared online. The information you can have monitored includes: Email address Social Security number Mobile numbers Credit/debit cards Bank accounts Driver's license Passport Health IDs Birthdate Identity Restoration: Consists of services for lost wallet protection and identity recovery in the event your identity is compromised. Lost Wallet Protection: Dedicated specialists provide step-by-step guidance to help cancel and re-issue your lost wallet contents (e.g., credit cards, IDs, insurance cards). We partner with Sontiq, a TransUnion company, to provide this service. Identity Recovery: If your identity is stolen or compromised, a dedicated Resolution Specialist can guide you and even act on your behalf to help you recover from identity theft. Sontiq specialists provide fully managed restoration through fraud analysis, education and action. Security Advisor: Dedicated security experts are available 24/7 through click-to-chat to answer questions and provide self-help information and content and tips to help you improve or solve security concerns. We partner with Asurion to provide this service. Security Center: Self-service security information center with recommendation guides, answers to common questions, daily tips, security articles and more. Learn more about Digital Secure benefits and get Digital Secure.

Question 4

Who's eligible to subscribe to Digital Secure?

Accepted Answer

Eligibility for Digital Secure and its subscription options includes the following: Basic Version - Requires a standard postpaid Verizon Wireless consumer account. Verizon Prepaid, government and business accounts are not eligible. Premium Version - Requires a standard postpaid Verizon Wireless consumer account. Verizon Prepaid, government and business accounts are not eligible. Only an Account Owner or Account Manager can upgrade to premium, account-Level protection. Account Members can subscribe to single line protection. Good to know: Premium Digital Secure benefits are included with Verizon Mobile Protect, Verizon Mobile Secure and Verizon Security and Privacy (legacy users). Visit Digital Secure - Manage Subscription to learn how to manage Digital Secure features.

Question 5

How much does Premium Digital Secure cost?

Accepted Answer

The cost is: Account Digital Secure, $10/month, protects all eligible lines on the account. Get both Account Digital Secure ($10/month) and Identity Secure ($10/month) and receive a monthly $2/month credit back on your bill. Single-line Digital Secure, $5/month, provides malware protection on Android, Windows / Mac devices and Secure VPN for iOS. Get both Digital Secure ($5/month) and Identity Secure ($5/month) on the same line and receive a monthly $1/month credit back on your bill. Digital Secure is included with: Verizon Mobile Protect. Verizon Mobile Protect Multi-Device. Verizon Mobile Secure. Verizon Mobile Secure Multi-Device. Verizon Security and Privacy (legacy users)

Question 6

How do I get Digital Secure features on my device?

Accepted Answer

You can access Digital Secure features through the Verizon Protect app, which is preloaded on most Verizon Android devices. It can also be downloaded from either Google Play or the App Store if you don't already have it installed. Important: To experience the full benefits of Digital Secure, verify in your app store that you have the Verizon Protect app installed. The Verizon Protect app provides access to managing your Identity Secure and Digital Secure subscriptions. When you enroll in both, you can safeguard your internet connection and personal data with anti-virus, anti-malware and enhanced identity theft protection Visit these pages for step-by-step instructions to download the app: Install the Verizon Protect app - Android™ Install the Verizon Protect app - Apple® iOS

Question 7

How do I get the Digital Secure features on my home computer?

Accepted Answer

Visit Digital Secure - Send Download Link via Email or SMS to learn about Digital Secure features on your home computer.

Question 8

How many devices does premium Digital Secure protect?

Accepted Answer

If you subscribe to premium Digital Secure for your account, you can protect up to 12 lines and unlimited home PCs and Macs.

Question 9

How can I access the personal information Digital Secure has collected about me?

Accepted Answer

If you subscribed to Digital Secure through your Verizon mobile account, you can request access to your personal information, including dark web email search information, by visiting our Verizon Privacy Dashboard at https://espanol.verizon.com/privacy/your-data. All other Digital Secure subscribers can request access to their personal information, including dark web email search information by: Sending an email to digitalsecureccpa@verizonwireless.com. Making the subject line should be "Digital Secure Request for Personal Information". Include the email address and phone number that you use with Digital Secure. Allow up to 45 days to hear from us. We'll notify you when your downloadable report is ready. TransUnion provides personal information related to your Digital Secure Identity Theft Protection. Request access by: Visiting www.Transunion.com/consumer-privacy. Answering a series of Sontiq/TransUnion verification questions. Good to know: TransUnion provides all the personal information they have about you. This information may not be solely related to your Digital Secure Dark Web Monitoring service.

Question 10

How does Digital Secure use permissions for my location, phone, text messages and storage?

Accepted Answer

These permissions help us provide Digital Secure services to protect your device from privacy and security threats. Without them, Digital Secure won't be able to run on your device. Phone – This lets us use your phone number to confirm your eligibility to use Digital Secure and for billing purposes. SMS – This lets us scan your text and media messages and the files attached to them for viruses and other threats. Storage – This lets us scan your photos, media and files stored on your device for malware, viruses and other threats. Location – This lets us use Wi-Fi access point data to warn you of Wi-Fi threats and provide you with Secure VPN protection.

Question 11

How do I unsubscribe from Digital Secure?

Accepted Answer

Visit these pages for step-by-step instructions to unsubscribe: Unsubscribe from Identity Secure - My Verizon app Unsubscribe from Identity Secure - My Verizon Website Good to know: Certain versions of the Digital Secure app can't be uninstalled. If you're unable to uninstall the app, the app can be disabled. See the Disable the Digital Secure app support page for steps.

Question 12

How do I uninstall the Verizon Protect app that came with my Android device??

Accepted Answer

Visit these pages for step-by-step instructions to uninstall the Verizon Protect app: Uninstall Verizon Protect - Android™ Uninstall Verizon Protect app - Apple iOS If you require additional assistance, contact us.

Question 13

Where can I find the Terms & Conditions for Digital Secure?

Accepted Answer

The Digital Secure Terms & Conditions are available within the Verizon Protect app legal page. You can read the Digital Secure Terms and Conditions on the Verizon Protect app Terms & Conditions page, online. The legacy Digital Secure Terms & Conditions are also available online.

Question 14

What devices are compatible with Digital Secure?

Accepted Answer

Android (8.0+) and iOS (13+) devices can be used with Digital Secure. Additionally, Mac computers (OS X 10.15+) and PCs (Windows 8.1) can be used with Digital Secure.

Question 15

What Digital Secure features are compatible with Android, iOS, Windows, and MacOS operating systems?

Accepted Answer

Digital Secure features available in the Verizon Protect app. Feature iOS Android Mac OS Windows Malware Scan (basic feature for Android, premium feature for PC/Mac) - ✔ ✔ ✔ Device Scan (iOS only) ✔ - ✔ ✔ Safe Browsing ✔ ✔ ✔ ✔ Wi-Fi Scan ✔ ✔ - - Secure VPN ✔ ✔ - ✔ Dark Web Monitoring ✔ ✔ - - Security Advisor* ✔ ✔ ✔ ✔ Security Center* ✔ ✔ - - Identity Restoration Services ✔ ✔ Available through calling 800-922-0204 Note: Identity Restoration Services are available through the mobile application or calling 1-800-922-0204. *The make and model of your device may limit the scope of support provided by Security Advisor.

Question 16

What does Wi-Fi Scan do?

Accepted Answer

Wi-Fi Scan will alert you if you are on an unsecure Wi-Fi network so you can disconnect immediately or use Secure VPN. Unsecured Wi-Fi networks use weak encryption and are often not password protected. Good to know: Wi-Fi Scan is available with both the basic and premium Digital Secure subscription.

Question 17

How do I enable Wi-Fi Scan within Digital Secure to protect my information?

Accepted Answer

Visit Digital Secure - Perform a Wi-FI Scan to learn how to enable Wi-Fi Scan.

Question 18

Can I set Wi-Fi networks as trusted networks?

Accepted Answer

If you try to connect to an unsecure network, you'll be asked to select whether you want to stay connected (add the network to the trusted Wi-Fi list) or remain disconnected and stay protected. Your saved Wi-Fi networks will appear in trusted Wi-Fi of the Wi-Fi Scan settings. You can also edit them as needed. Visit Digital Secure - Perform a Wi-Fi Scan for detailed steps.

Question 19

What does it mean when Digital Secure warns me of an unprotected Wi-Fi network?

Accepted Answer

An unprotected Wi-Fi network can put your device and personal data at risk, even when you are not actively using your device.

Question 20

Why might Digital Secure flag my Wi-Fi for being unsafe?

Accepted Answer

Verizon Digital Secure has detected activity on this Wi-Fi network that is potentially unsafe. Someone could be intercepting the personal info you send and receive from the apps and websites you use.

Question 21

Why did Digital Secure warn me that my home Wi-Fi network is unsafe?

Accepted Answer

This activity could be caused by a content-filtering or parental controls device on your home network. If you are using a device like this on your network, it may trigger an unsafe alert due to the techniques used by the device to intercept your Wi-Fi traffic. If you are using a Mesh Wi-Fi or Wi-Fi extender to improve the signal throughout your residence, you may see multiple alerts for the same Wi-Fi name. This is the result of Verizon Digital Secure verifying each Wi-Fi connection your device makes. When your device connects to another Mesh Wi-Fi node (with the same Wi-Fi name), Verizon Digital Secure will ensure that connection is secure as well.

Question 22

Digital Secure warned me that my employer's corporate Wi-Fi network is unsafe. What should I do?

Accepted Answer

Some enterprise Wi-Fi systems use certain security techniques to ensure only authorized users are accessing the corporate Wi-Fi network. If Verizon Digital Secure detects unsafe activity while connected to your corporate Wi-Fi network, we recommend talking to your IT Help Desk or Network Administrator to make sure your company is using the following techniques in securing their Wi-Fi network.

Question 23

What is Secure VPN?

Accepted Answer

Secure VPN safeguards your public Wi-Fi connection such as airports, hotels and coffee shops on network-enabled devices using a VPN (Virtual Private Network). Using a VPN helps in protecting your personal information when browsing or making purchases on an unsecure network. Good to know: Secure VPN is available only if you have the premium Digital Secure subscription.

Question 24

How do I turn on the Secure VPN feature in Digital Secure?

Accepted Answer

To learn how to turn Secure VPN on, visit our Set Up a Virtual Private Network help topic.

Question 25

How do I set up my Secure VPN to always connect?

Accepted Answer

To learn how to set up Secure VPN to always connect, visit our Digital Secure - Set Up a Virtual Private Network.

Question 26

How do I install and activate Secure VPN on my Windows computer?

Accepted Answer

To learn how to install Secure VPN on a Windows laptop or desktop computer, visit Digital Secure - Set up a Virtual Private Network.

Question 27

What are the encryption levels and protocols for Secure VPN?

Accepted Answer

Secure VPN uses AES 256-bit encryption to keep your browsing information private – encryption strong enough to even safeguard banks.

Question 28

What is Digital Secure Safe Browsing?

Accepted Answer

Basic Digital Safe Safe Browsing: Automatically protects you from scams, leaking your personal information and malicious activity on websites you visit while searching the internet on your Android mobile device. Detects suspicious websites. When this occurs, you can choose to go back or proceed to the website. Good to know: Premium Digital Secure Safe Browsing provides the same benefits as the basic subscription plus protection on your Windows or Mac devices.

Question 29

How does Safe Browsing protect me against malicious websites and phishing attempts?

Accepted Answer

When you browse the internet using your smartphone's browser, Safe Browsing can either automatically identify and block malicious websites or warn you.

Question 30

How do I turn the Safe Browsing feature on or off in Digital Secure?

Accepted Answer

Visit Digital Secure - Set Up Safe Browsing for steps to turn Safe Browsing on, or off.

Question 31

Where can I learn more about how to use the Digital Secure features in the Verizon Protect app?

Accepted Answer

Visit our How to use the Verizon Protect app for your online privacy & security support page for detailed support for Digital Secure features.

Question 32

Can Digital Secure cause my battery to drain faster?

Accepted Answer

To keep you fully protected, some of our features run in the background of your device but with minimal battery usage. However, the first scan we run is thorough and may require extra battery consumption.

Question 33

Why are Digital Secure features not available in my Verizon Protect app?

Accepted Answer

Certain features are only available for Digital Secure premium subscribers. Here’s what you can do: Make sure you have the latest app version by checking for app updates in your app store. If you have the latest version of Verizon Protect, exit the app and re-open it. Visit How to use the Verizon Protect app for detailed steps for managing your Digital Secure subscription.

Question 34

I haven't checked for Digital Secure updates in a while. Am I still protected?

Accepted Answer

Yes, Digital Secure updates the virus definition file on your device automatically and frequently to ensure it's checking for the latest known threats. When the virus definition file is updated, you'll see a message stating Auto update complete, new virus definition is: x.x.x_xx.xxx.xxx You can set Digital Secure to update at intervals that are convenient for you from within the app's Settings.

Question 35

Why didn't my virus scan run when scheduled?

Accepted Answer

There could be a few reasons your scheduled virus scan didn't run: Your device needs to have at least a 30% charge, or be plugged into a charge. It's been less than 24 hours since your last scan, manual or automatic. Your phone was in use at the time of the scheduled automatic scan. The scan will run when your device has not been used for 10 minutes or more.

Question 36

Why is Digital Secure not working on my device?

Accepted Answer

Your device may not be supported by Digital Secure. You can check the device eligibility requirements, or you can occasionally check the app store on your device for updates. Note: Devices that run an unauthorized version of the operating system aren't supported.

Question 37

Why can't I connect to my home Wi-Fi?

Accepted Answer

Your home Wi-Fi network may be saved in the blocked networks list, which sets it to always disconnect. You can remove your Wi-Fi network from the blocked networks list and add it to the allowed list in the Manage Wi-Fi networks setting in the Verizon Protect app. Visit the Digital Secure - Perform a Manage Wi-Fi Scan for detailed steps.

Question 38

Where can I learn more about how to use the Digital Secure features in the Verizon Protect app?

Accepted Answer

Visit our How to use the Verizon Protect app for your online privacy & security support page for detailed support for Digital Secure features.

Question 39

What devices are protected by the Digital Secure Malware Scan?

Accepted Answer

If you have a basic Digital Secure subscription, your Android device is protected. If you have a premium Digital Secure subscription, your Android device, Windows and Mac devices are protected. Good to know: iOS devices are not compatible with Digital Secure Malware and Scan.

Question 40

How does Digital Secure protect my Android device from viruses and malware?

Accepted Answer

Digital Secure scans Android devices and minimizes risk of downloading malicious and infected apps, helping to protect you from: Viruses Worms Spyware Keyloggers Bots Other potentially unwanted programs Digital Secure also blocks access to suspicious sites when using your the Chrome™ or Safari® web browsers.

Question 41

How often does Digital Secure scan for viruses and malware?

Accepted Answer

The basic Digital Secure subscription: Checks your Android device in real-time. Scans your device instantly when you install an app, receive a text message, multimedia message, email or access a file. Digital Secure also can scan your device daily or weekly. Scans the file system on your device. This includes messages, pictures, installed apps and compressed files. Inspects content on your SD memory card upon installation. The premium Digital Secure subscription includes the basic subscription benefits, plus: Digital Secure desktop client (Windows / Mac) which protects your device by running malware scans in real-time and on a scheduled basis. If you suspect your device is infected visit Digital Secure - Perform an Antivirus Scan (Android) for detailed instructions.

Question 42

What if Digital Secure detects a virus?

Accepted Answer

If Digital Secure detects a virus, you'll see a full-screen warning on your phone. Then, you can choose what to do: Delete or uninstall the infected file or app Ignore the virus warning

Question 43

What is Device Scan?

Accepted Answer

Digital Secure scans your iOS device to check for the latest operating system updates and security patches from Apple. Visit Digital Secure (Apple) - Perform Scan Device to review detailed steps for performing a device scan. Good to know: Device scan is available with both the basic and premium Digital Secure subscriptions for iOS devices.

Question 44

What is Dark Web Monitoring?

Accepted Answer

Dark Web Monitoring includes the following features: Continuous dark web monitoring of your personal information across the internet and dark web forums. It searches both internet and dark web sites for the information you’ve provided. Alerts - If your information is discovered. This service does not cover credit or financial monitoring. Good to know: Dark Web Monitoring is available only if you have the premium Digital Secure subscription.

Question 45

Where does Dark Web Monitoring search for my personal info?

Accepted Answer

Dark Web Monitoring searches websites, blogs, bulletin boards, peer-to-peer sharing networks, and Internet Relay Chat (IRC) channels. For each user, Digital Secure monitors up to: 10 Email addresses 1 Social Security Number 10 Phone numbers 10 Credit/debit cards 10 Bank accounts 2 Drivers licenses 2 Passports 2 Health IDs 1 Birthdate

Question 46

How does Dark Web Monitoring know what personal info to look for?

Accepted Answer

After you enroll in Dark Web Monitoring: Enter the personal info you want monitored into the Verizon Protect app in your app store or device. Dark Web Monitoring will scour dark web marketplaces and other forums to monitor the information you entered. You’ll receive a notification if the information you entered was breached online.

Question 47

What should I do if I receive a Dark Web Monitoring notification?

Accepted Answer

The Dark Web Monitoring service tracks internet activity for signs that the personal info you have asked us to monitor is being traded or sold online. This email notification means that we discovered information on the internet that is a match to your monitored identity elements. Even if we find just part of your personal info, all of it may have been compromised. If this happens,we recommend that you: Change your password for any breached account. Change that password anywhere else you used it. Contact the appropriate institution(s) for which you used that password to update your personal information and secure your account. Important: It is your responsibility to review the alerts and take any recommended actions. To learn more, visit the Dark Web Monitoring page within the Verizon Protect app.

Question 48

Can my identity be stolen, while I'm enrolled in Dark Web Monitoring?

Accepted Answer

Dark Web Monitoring helps reduce your risk of identity theft by alerting you to compromised personal info. You can also have your email address monitored for dark web breaches. No Dark Web Monitoring or identity protection tool can prevent identity theft completely. If your info's been compromised, there's no way to wipe it from the dark web.

Question 49

What is Identity Restoration?

Accepted Answer

Identity Restoration is a service provided by Sontiq, a TransUnion company, which will assist you if you suspect you or a member of your family have been subject to Identity Theft. This service provides a dedicated specialist who will assist you with: Completing necessary paperwork for Identity restoration. Making calls on your behalf. Good to know: Identity Restoration is available only if you have the premium Digital Secure subscription.

Question 50

Who is eligible to use the Identity Restoration service?

Accepted Answer

The Identity Restoration service is available for any family member in the household of someone with a premium subscription of Digital Secure. This includes parents, siblings and the children of the primary account holder.

Question 51

What if a household member or I need Identity Restoration Services?

Accepted Answer

If you suspect your identity has been stolen you can: Call Customer Service at 800-922-0204 and ask for Digital Secure Identity Restoration. All time zones are local (PT for customers in HI/AK) 8 AM - 7 PM (Mon-Sat) 8 AM - 5 PM (Sun) Answer a few questions about yourself and provide details of the potential compromised identity activity. We can help determine if escalation is needed. If yes, you'll receive a call from a licensed identity restoration specialist for clarification, and who will be assigned to you for the duration of your identity theft recovery. This takes approximately 2 business hours of the same or next business day. The identity restoration specialists business hours are Monday-Friday 8 AM - 8 PM ET and Saturday-Sunday 9 AM - 7 PM ET. Visit Digital Secure - Identity Restoration for detailed information about Identity Restoration.

Question 52

What support is provided if determined I am a victim of identity fraud?

Accepted Answer

Identity Restoration includes a certified identity theft restoration specialist that will provide white-glove identity restoration over the duration of your case. In the US, these experts can also use limited power of attorney to help directly take actions needed to fix identity and credit issues.

Question 53

What is Lost Wallet Protection?

Accepted Answer

Lost Wallet Protection helps you cancel and reorder your lost or stolen IDs, including credit, bank and medical cards. Dedicated agents will assist by participating in three-way calls with your bank or creditor to cancel and re-issue your lost cards. Good to know: Identity Restoration is available only if you have the premium Digital Secure subscription.

Question 54

What is a Security Advisor?

Accepted Answer

Security Advisor provides 24/7 expert support to help you proactively secure your information and resolve security vulnerabilities to help protect you against online threats. Use Chat in the Verizon Protect app to reach Security Advisor experts. Good to know: Security Advisor is available only if you have the premium Digital Secure subscription.

Question 55

What can Security Advisors help me with?

Accepted Answer

Security Advisors are trained experts on a wide range of security and privacy topics to help you enhance your online security. Advisors can help you prevent and resolve security issues, including helping with: Creating more secure passwords Improving your social media privacy Taking action after a data breach

Question 56

How can I contact a Security Advisor?

Accepted Answer

Chat in the Digital Secure or Verizon Protect app: Open the Verizon Protect app. Tap the Services option on the bottom menu. Scroll to Security Advisor. Tap to open. Start your chat. Security Advisor experts are available 24/7 by chat. You can also call *611 from your Verizon mobile phone and say "I want to speak to a Security Advisor", when prompted.

Question 57

Is talking to a Security Advisor the only way to get help?

Accepted Answer

In addition to being able to speak to a Security Advisor expert directly, you can access an ever-growing library of security content within the Security Center in the Verizon Protect app.

Question 58

What is the Security Center?

Accepted Answer

The Security Center is found within the Verizon Protect app, under the More tab. Security Center offers a range of resources to help you stay informed and secure in the evolving internet security landscape: A self-serve portal with current articles, tips, and videos for device security. Guides with instructions for securing your devices, passwords and more. Up-to-date information on the latest scams and hacks, along with remedies and protection tips to keep you safe. Good to know: The Security Center is available only if you have the premium Digital Secure subscription.

Función	iOS	Android	Mac OS	Windows
Análisis de malware (función básica para Android, función premium para PC/Mac)	-	✔	✔	✔
Escaneo de dispositivo (solo iOS)	✔	-	✔	✔
Navegación segura	✔	✔	✔	✔
Wi-Fi Scan	✔	✔	-	-
VPN seguro	✔	✔	-	✔
Monitoreo de web oscura	✔	✔	-	-
Asesor de seguridad*	✔	✔	✔	✔
Centro de seguridad*	✔	✔	-	-
Servicios de restauración de identidad	✔	✔	Disponible llamando al 800-922-0204

Layer_4​​ Creado con Sketch.​​

Preguntas frecuentes acerca de Digital Secure - Seguridad, privacidad y protección contra fraudes​​

¿Qué es Digital Secure?​​

¿Qué es la aplicación Verizon Protect?​​

¿Qué puedes hacer con Digital Secure?​​

¿Quién es elegible para suscribirse a Digital Secure?​​

¿Cuánto cuesta Digital Secure premium?​​

¿Cómo obtengo las funciones de Digital Secure en mi dispositivo?​​

¿Cómo puedo obtener las funciones de Digital Secure en la computadora de mi casa?​​

¿Cuántos dispositivos protege Digital Secure Premium?​​

¿Cómo puedo acceder a la información personal que Digital Secure ha recopilado sobre mí?​​

¿Cómo utiliza Digital Secure los permisos para mi ubicación, teléfono, mensajes de texto y almacenamiento?​​

¿Cómo cancelo la suscripción a Digital Secure?​​

¿Cómo desinstalo la aplicación Verizon Protect que vino con mi dispositivo Android?​​

¿Dónde puedo encontrar los Términos y Condiciones de Digital Secure?​​

¿Qué dispositivos son compatibles con Digital Secure?​​

¿Qué funciones de Digital Secure son compatibles con los sistemas operativos Android, iOS, Windows y MacOS?​​

¿Qué dispositivos están protegidos por Digital Secure Malware Scan?​​

¿Cómo protege Digital Secure mi dispositivo Android de virus y malware?​​

¿Con qué frecuencia Digital Secure busca virus y malware?​​

¿Qué sucede si Digital Secure detecta un virus?​​

¿Qué es Device Scan?​​

¿Qué hace Wi-Fi Scan?​​

¿Cómo activo Wi-Fi Scan en Digital Secure para proteger mi información?​​

¿Puedo configurar las redes Wi-Fi como redes de confianza?​​

Digital Secure me advierte de una red Wi-Fi sin protección. ¿Qué significa esto?​​

¿Por qué Digital Secure podría identificar mi Wi-Fi como inseguro?​​

¿Por qué Digital Secure me advirtió que mi red Wi-Fi doméstica no es segura?​​

Digital Secure me advirtió que la red Wi-Fi corporativa de mi empleador no es segura. ¿Qué debo hacer?​​

¿Qué es Secure VPN?​​

¿Cómo activo la función Secure VPN en Digital Secure?​​

¿Cómo configuro Secure VPN para que se conecte siempre?​​

¿Cómo instalo y activo Secure VPN en mi computadora con Windows?​​

¿Cuáles son los niveles de encriptación y protocolos de Secure VPN?​​

¿Qué es la Navegación Segura de Digital Secure?​​

¿Cómo me protege la Navegación Segura contra sitios web maliciosos e intentos de suplantación?​​

¿Cómo activo o desactivo la función Navegación segura en Digital Secure?​​

¿Qué es Dark Web Monitoring?​​

¿Dónde busca el Monitoreo de web oscura mi información personal?​​

¿Cómo sabe el Monitoreo de web oscura qué información personal debe buscar?​​

¿Qué debo hacer si recibo una notificación de Monitoreo de web oscura?​​

¿Pueden robar mi identidad mientras estoy inscrito en Monitoreo de web oscura?​​

¿Qué es Restauración de identidad?​​

¿Quién es elegible para usar el servicio Restauración de identidad?​​

¿Qué sucede si un integrante de la unidad familiar o yo necesitamos servicios de Identity Restoration?​​

¿Qué asistencia ofrecen si se determina que soy víctima de fraude de identidad?​​

¿Qué es la Protección de billetera extraviada?​​

¿Qué es un asesor de seguridad?​​

¿En qué me pueden ayudar los asesores de seguridad?​​

¿Cómo puedo contactar a un asesor de seguridad?​​

¿Hablar con un asesor de seguridad es la única forma de obtener ayuda?​​

¿Qué es el Centro de seguridad?​​

¿Dónde puedo obtener más información sobre cómo usar las funciones de Digital Secure en la aplicación Verizon Protect?​​

¿Puede Digital Secure hacer que mi batería se agote más rápido?​​

¿Por qué las funciones de Digital Secure no están disponibles en mi aplicación Verizon Protect?​​

No he verificado las actualizaciones de Digital Secure hace tiempo. ¿Aún estoy protegido?​​

¿Por qué no se ejecutó el escaneo de virus cuando estaba programado?​​

¿Por qué Digital Secure no funciona en mi dispositivo?​​

¿Por qué no puedo conectarme a mi Wi-Fi residencial?​​

¿Dónde puedo obtener más información sobre cómo usar las funciones de Digital Secure en la aplicación Verizon Protect?​​

Asistencia adicional​​

Cómo usar la aplicación Verizon Protect para tu actividad en línea...​​

Preguntas frecuentes sobre la protección contra el robo de identidad de Identity Secure​​

Preguntas frecuentes acerca de Digital Secure - Seguridad, privacidad y protección contra fraudes

¿Qué es Digital Secure?

¿Qué es la aplicación Verizon Protect?

¿Qué puedes hacer con Digital Secure?

¿Quién es elegible para suscribirse a Digital Secure?

¿Cuánto cuesta Digital Secure premium?

¿Cómo obtengo las funciones de Digital Secure en mi dispositivo?

¿Cómo puedo obtener las funciones de Digital Secure en la computadora de mi casa?

¿Cuántos dispositivos protege Digital Secure Premium?

¿Cómo puedo acceder a la información personal que Digital Secure ha recopilado sobre mí?

¿Cómo utiliza Digital Secure los permisos para mi ubicación, teléfono, mensajes de texto y almacenamiento?

¿Cómo cancelo la suscripción a Digital Secure?

¿Cómo desinstalo la aplicación Verizon Protect que vino con mi dispositivo Android?

¿Dónde puedo encontrar los Términos y Condiciones de Digital Secure?

¿Qué dispositivos son compatibles con Digital Secure?

¿Qué funciones de Digital Secure son compatibles con los sistemas operativos Android, iOS, Windows y MacOS?

¿Qué dispositivos están protegidos por Digital Secure Malware Scan?

¿Cómo protege Digital Secure mi dispositivo Android de virus y malware?

¿Con qué frecuencia Digital Secure busca virus y malware?

¿Qué sucede si Digital Secure detecta un virus?

¿Qué es Device Scan?

¿Qué hace Wi-Fi Scan?

¿Cómo activo Wi-Fi Scan en Digital Secure para proteger mi información?

¿Puedo configurar las redes Wi-Fi como redes de confianza?

Digital Secure me advierte de una red Wi-Fi sin protección. ¿Qué significa esto?

¿Por qué Digital Secure podría identificar mi Wi-Fi como inseguro?

¿Por qué Digital Secure me advirtió que mi red Wi-Fi doméstica no es segura?

Digital Secure me advirtió que la red Wi-Fi corporativa de mi empleador no es segura. ¿Qué debo hacer?

¿Qué es Secure VPN?

¿Cómo activo la función Secure VPN en Digital Secure?

¿Cómo configuro Secure VPN para que se conecte siempre?

¿Cómo instalo y activo Secure VPN en mi computadora con Windows?

¿Cuáles son los niveles de encriptación y protocolos de Secure VPN?

¿Qué es la Navegación Segura de Digital Secure?

¿Cómo me protege la Navegación Segura contra sitios web maliciosos e intentos de suplantación?

¿Cómo activo o desactivo la función Navegación segura en Digital Secure?

¿Qué es Dark Web Monitoring?

¿Dónde busca el Monitoreo de web oscura mi información personal?

¿Cómo sabe el Monitoreo de web oscura qué información personal debe buscar?

¿Qué debo hacer si recibo una notificación de Monitoreo de web oscura?

¿Pueden robar mi identidad mientras estoy inscrito en Monitoreo de web oscura?

¿Qué es Restauración de identidad?

¿Quién es elegible para usar el servicio Restauración de identidad?

¿Qué sucede si un integrante de la unidad familiar o yo necesitamos servicios de Identity Restoration?

¿Qué asistencia ofrecen si se determina que soy víctima de fraude de identidad?

¿Qué es la Protección de billetera extraviada?

¿Qué es un asesor de seguridad?

¿En qué me pueden ayudar los asesores de seguridad?

¿Cómo puedo contactar a un asesor de seguridad?

¿Hablar con un asesor de seguridad es la única forma de obtener ayuda?

¿Qué es el Centro de seguridad?

¿Dónde puedo obtener más información sobre cómo usar las funciones de Digital Secure en la aplicación Verizon Protect?

¿Puede Digital Secure hacer que mi batería se agote más rápido?

¿Por qué las funciones de Digital Secure no están disponibles en mi aplicación Verizon Protect?

No he verificado las actualizaciones de Digital Secure hace tiempo. ¿Aún estoy protegido?

¿Por qué no se ejecutó el escaneo de virus cuando estaba programado?

¿Por qué Digital Secure no funciona en mi dispositivo?

¿Por qué no puedo conectarme a mi Wi-Fi residencial?

¿Dónde puedo obtener más información sobre cómo usar las funciones de Digital Secure en la aplicación Verizon Protect?

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